Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Ver mais
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Veja o que dizem as avaliações
The initial watch i ordered was sold out there was one marked at 284 I recieved no feedback as to why my order is delayed. Luckily I logged into the account a more expensive one was loaded and reques... Ver mais
HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Ver mais
The website is easy to use. Unfortunately the original watch chosen became sold out. However, customer service has been excellent swift response in regards to purchase. Confirmation provided vi em... Ver mais
Detalhes da empresa
Escrito pela empresa
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Informações de contato
3 Mount Street, Auckland Central, 1010, Auckland, Nova Zelândia
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,0
Muito Bom
134 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Authentic & Amazing
I am extremely elated with my Diesel Watch purchase. TWM is an Authentic, Genuine and Reliable online retailer. TWM partners with DHL providing an express tracking service which was astoundingly quick. I will be ordering again in the future. Thank you so much 🥰🥰
8 de outubro de 2025
Resposta da The Watches Men
Thank you so much, Mayank! 🙏✨
We’re absolutely delighted to hear how happy you are with your Diesel watch and your experience with The Watches Men (TWM). Authenticity and reliability are at the heart of everything we do, and it’s wonderful to know that our DHL express service delivered just as quickly as expected!
Your kind words and trust mean a lot to our entire team. We can’t wait to have you back for your next order — we’ll make sure it’s just as seamless and satisfying.
Warm regards,
The Watches Men Team ⌚💎
The watch arrived was faulty. I have to pay for shipping!!!
The watch arrived was faulty and with issues with damage on the strap, they requested I ship it back to them for a replacement but they do not cover the cost of returns! Was advised they may provide a store credit to cover the cost of return shipping. Do not use this store you’ll have to cover the cost when
they send you a broken product. Terrible customer service.
1. You are correct I have. Stated replacement above. + also the watch stopped working within the first hour.
My exact complaint is that when your products are experiencing a fault or damage that it being only 7-11$ means I should pay for it without complaint, it should be a cost you absorb not the customer, not for me to go lucky me I’m being reimbursed in store credit I’m never going to use.
The casual remarks devaluing my complaint because I utilise your sale is a great touch too.
I will return the watch for a full replacement, I will cover the cost as you refuse to send a shipping label to do this and you can keep your store credit a store that has policies expecting customers absorb their costs when there’s an issue is not a store I will be using again.
4 you cannot say the return cost is no cost to me it is an upfront cost that I have to pay to get my replacement and can only be reimbursed in credit to shop with you again. So it is very much my cost to go to the post shop
7 de outubro de 2025
Avaliação não solicitada
Resposta da The Watches Men
Update: (📩 Dear customers: This issue has since been fully resolved, and we remain committed to ensuring every customer’s satisfaction — your happiness is always our top priority.)
"Thank you for sharing your feedback. We would like to clarify a few points for transparency:
1. You contacted us regarding a damaged strap, and we immediately provided our return address for a brand new Replacement, not a repair.
2. Your order was purchased at a 30% discounted rate with Free Shipping.
3. We also offered to cover your return cost (around NZD 7–11 only) via store credit, once you share the return receipt.
4. The Replacement watch shipping will be fully covered by us, at no cost to you.
We sincerely apologize for the inconvenience — this is not the experience we aim to deliver. While rare, product issues may occur, and we’re continuously improving our quality checks to prevent this in the future.
Thank you for your understanding."
Just the ability to get a watch that…
Just the ability to get a watch that I’ve wanted for so long made easy with afterpay payment option
7 de abril de 2025
Resposta da The Watches Men
Hi Aven
Thank you so much! 🙌
We’re thrilled you finally picked up the watch you’ve been eyeing, and that Afterpay made the process easy. Enjoy your new timepiece!
Wear it in good health,
The Watches Men Team
thrilled with the purchase
thrilled with the purchase - thanks heaps. wonderful watches, not able to find any like these in the shops. fast delivery and well packaged. great price too.
now have purchased 4 watches from you. My preferred shop for quality x. many thanks once again
23 de setembro de 2025
Resposta da The Watches Men
Hi Delwyn,
Thank you so much for your wonderful review. We’re thrilled to hear you’re happy with your watches and that we’ve become your go-to shop! 🥰
We truly appreciate your continued support and look forward to serving you again soon.
Fast delivery and great watches.
27 de março de 2025
Resposta da The Watches Men
Hi Tina, thank you for your review! We’re delighted you’re happy with your new watch. We look forward to serving you again.
Fast reliable and good quality watches…
Fast reliable and good quality watches and also super easy website to use
1 de setembro de 2025
Resposta da The Watches Men
Hi Vinnie, thank you for your feedback! We’re glad you found our website easy to use and are happy with the quality of your watch. We look forward to seeing you again soon.
Resposta da The Watches Men
Hi Audrey, thank you for sharing your experience! We’re so pleased everything went smoothly and that your order arrived quickly. We appreciate your support.
Fast postage & handling was spot on.
1 de agosto de 2025
Avaliação não solicitada
Resposta da The Watches Men
Hi Ieisha, thank you for your review! We’re glad to know the postage and handling met your expectations. We appreciate your trust and hope to serve you again.
Excellent delivery service.
Quality used watches.
Delivery on time.
Raymond
Auckland, NZ.
28 de janeiro de 2025
Resposta da The Watches Men
Hi Raymond, thank you for your kind words! We’re pleased to hear you’re happy with the quality of your watch and the on-time delivery. We truly appreciate your support.
Kept up to date always with emaild…
Kept up to date always with emaild prompt delivery to NZ post.
12 de maio de 2025
Resposta da The Watches Men
Hi Linda, thank you for your review! We’re glad you appreciated the updates and prompt delivery. It’s wonderful to know you had a smooth experience with us.
Resposta da The Watches Men
Hi Emerson, thank you for your feedback! We’re glad you’re happy with the quality of your watch and appreciate your support.
I am onkar singh
I am onkar singh
0210338178
I was ordered my watch 21 November 2024. It’s delivered but I didn’t get when I talk to NZ POST they said they delivered and put in your letter box and they didn’t send me any photo when they delivered after that I talk to your team member they still investigating but no response yet I am spent 229$ on this watch
14 de novembro de 2024
Resposta da The Watches Men
Hi Onkar,
Thank you for your review. We understand how upsetting it is when a parcel is marked as delivered but not received.
To clarify, your order was dispatched on 21 November 2024 via NZ Post, and we provided you with the tracking number. Once you informed us that the package hadn’t been found, we immediately contacted NZ Post on your behalf to open an investigation. Since then, NZ Post has been in direct contact with you regarding the delivery.
As the parcel was confirmed delivered by NZ Post and we’ve done everything on our end to support the process, the matter now lies with NZ Post. We're still happy to assist where we can and follow up if needed, but resolution at this stage depends on their findings.
We genuinely hope NZ Post is able to clarify and resolve this for you as soon as possible.
Fast processing and delivery
5 de maio de 2025
Excellent
I bought a Diesel watch from Watches Men and couldn’t be happier. The design is bold and exactly as shown, plus shipping was fast and well-packaged. Great service and quality—definitely shopping here again!
4 de abril de 2025
Avaliação não solicitada
No comment..
22 de abril de 2024
Watch broke within days
Watch broke within days, contacted watchesmen and they said go to local jeweler - we did that and found out it’s unrepairable - it also then stopped working, contacted them for a refund where they refused and then ghosted me. Do not buy from them!!!
13 de fevereiro de 2024
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