Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Ver mais
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Veja o que dizem as avaliações
The initial watch i ordered was sold out there was one marked at 284 I recieved no feedback as to why my order is delayed. Luckily I logged into the account a more expensive one was loaded and reques... Ver mais
HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Ver mais
The website is easy to use. Unfortunately the original watch chosen became sold out. However, customer service has been excellent swift response in regards to purchase. Confirmation provided vi em... Ver mais
Detalhes da empresa
Escrito pela empresa
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Informações de contato
3 Mount Street, Auckland Central, 1010, Auckland, Nova Zelândia
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,0
Muito Bom
134 avaliações
Pede aos clientes que avaliem
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Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor Customer service.
Honestly they allowed me to place my order then emailed me 4 days later that the order was unavailable and heard no response from the company on refunds. Watches looked good so can't rate on that but currently the services from their company are far satisfactory. Would not recommend from this experience.
13 de dezembro de 2023
Avaliação não solicitada
Brilliant company to deal with
Easy to use their website good selection at good pricing ! Hopefully they won’t change the pricing structure as I would love to order more of their products.
Came to us in New Zealand without any issues
4 de abril de 2023
Prompt delivery and quick service
30 de março de 2023
What made my experience great is the…
What made my experience great is the customer service that I have been receiving from Eric. Very prompt replies with positive energy. To me, this is more important than the product itself :)
2 de julho de 2023
Lovely watches
Lovely watches, will come back to order more. Satisfied customer.
Thank you.
21 de junho de 2023
Got my watch in less than a week from…
Got my watch in less than a week from day of purchase. I am 100% satisfied with the order and will order more in the future 👍🏼
13 de junho de 2023
Ordered a watch 6 days ago
Ordered a watch to the UK 6 days ago. Did receive confirmation email, then a few days ago received an email 'thank you for joining the family, while you're waiting for your order to arrive..' which to me would indicate that it has been shipped, but have not received a tracking nr or an email from DHL?
Have been trying to contact them too - emails, IMs and phone calls.. while they state on their website availability is 24/7, in reality it is 0 because they never get back to you.
When you try calling them, the line states that the phone nr has incoming call restrictions and hangs up.
I am absolutely devastated and frustrated.
Save your energy, time and money by avoiding this company, it is an absolute scam - do not understand how people here on Trustpilot are giving 5 star and positive review - which was one of the pro-s for me to go ahead with ordering by the way!
Would very much appreciate if the company got back to me but I doubt they will!
4 de julho de 2023
Avaliação não solicitada
Resposta da The Watches Men
Hi Fanny, we apologize for any inconvenience you've experienced. We'd like to inform you that your order has already been shipped, and you should receive it within the estimated delivery time of 3 - 5 days. We understand your concerns about communication and will investigate the issue to improve our support system. Thank you for your patience.
Best regards,
Salma
Authentic products and great service
Authentic products and great service. Highly recommend.
26 de novembro de 2022
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