We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Ver mais
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Veja o que dizem as avaliações
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Ver mais
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I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Ver mais
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Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Ver mais
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Detalhes da empresa
Escrito pela empresa
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Informações de contato
4,8
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Missing a bottle but customer service…
Missing a bottle but customer service rectified quickly
13 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m sorry again that a bottle was missing, but I’m really glad we were able to resolve this quickly for you.
We appreciate your understanding and hope you enjoy the wine 😊 Ellie
I buy regularly and without exception…
I buy regularly and without exception satisfactorily
Seamless process from order to delivery with a good product well priced
Finally, should have cause to communicate, the response is immediate
Thanks
13 de maio de 2026
Resposta da The Wine Flyer
Thank you so much for your continued support and for taking the time to share such thoughtful feedback. I’m delighted to hear that you consistently have a positive experience, from ordering through to delivery, and that you’re happy with both the value and quality of the wines.
It’s also great to know our team has been able to respond promptly whenever you’ve needed assistance. We really appreciate your custom and look forward to serving you again soon 😊 Ellie
Resposta da The Wine Flyer
Thank you for your feedback. We understand that Ellie has spoken with you and explained that we will, of course, pass your comments on to DPD.
We’re sorry to hear there were issues with the delivery, but we would kindly ask that reviews reflect your experience with us and our service, rather than DPD’s service, as this is handled separately by the courier.
We really appreciate your understanding and your feedback.
Kind regards,
Helen
Dreadful delivery experience
e-mailing me at 0621 in the morning advising me that my delivery will be between 0747 and 0847 is totally unacceptable.
Offering options at that time of the morning, also unacceptable.
Of more concern
The box was left on the porch in the pouring rain and was soaked.
It could have been left on a strong wooden box in the porch, out of the rain.
The driver did not ring the doorbell. My wife just happened to up but no bell was rung and she didn’t hear any tap on the door. Lightly tapping on the door, as is the habit of some drivers is unacceptable when making a delivery at any time of the day, let alone that time of the morning when people are likely to still be asleep.
I have no safe place to leave a box nor do I have the option of leaving with a neighbour. They are elderly and could not cope with the weight of the box.
Even more of concern
The box had been opened. The sealing tape had been slit.
I’ll be taking this particular problem to the police. It is totally unacceptable for the driver or any other member of staff within the DPD chain to have opened the box.
19 de maio de 2026
Resposta da The Wine Flyer
Hi Andrew,
I am sorry that your experience with DPD was not to standard, Ifyou send us some images of the item we will happily put a complaint in to investigate this. Email to contact.help@thewineflyer.co.uk
DPD have their own trust pilot page and it would beworth you putting this there as sadly this review only impacts The Wine Flyer service score and the primary concern was our external carrier.
Naturally we are responsible for the performance of our subcontractor and we sincerely apologise.
We would not be able to feed back on the delivery time as carriers have routes and schedules they adhere to and this would be the same for any company using them.
I hope you enjoy the wines
Kind regards
Ordered before from wine flyer
Ordered before from wine flyer. Decided to use them again for hosting friends over the weekend. Great quick response.
Friendly and helpful delivery.
12 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely feedback and for choosing Wine Flyer again! I’m so pleased to hear everything arrived quickly and that the delivery was friendly and helpful.
I hope you had a wonderful time hosting your friends and enjoyed the wines 😊 Ellie
Fast efficient service with good wine
10 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m delighted to hear you found both the service efficient and the wine enjoyable.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Resposta da The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you were happy with the quick delivery and packaging.
We really appreciate your support and hope to serve you again soon!
Ellie
The wine is generally overpriced the…
The wine is generally overpriced the bonus Avios being a big incentive. The choice isn’t great once you have made a few purchases
11 de maio de 2026
Resposta da The Wine Flyer
Hi Ian,
sorry you have been less than impressed with the wines, we have a team that selects the wines and we try to maintain a balance of quality and price for our customers, we also try to retain popular wines, opting for consistency rather than constant change.
Price wise other retailers offer discounts, we offer bonus Avios, with Avios being a cost to us we would not be in a position to both reduce pricing and provide the sought after Avios.
Many thanks for your order and enjoy both the wines and The Avios
Kind regards
Everything was brill except for…
Everything was brill except for delivery man who was a bit indignant
11 de maio de 2026
Resposta da The Wine Flyer
Hi Patricia,
thanks for the feedback :-) The driver works for DPD not us, you could pop this feedback on their page. We hope the service provided by us directly was brill.
Enjoy the wines
Kind regards
Resposta da The Wine Flyer
Thank you for your lovely review. We’re pleased to hear you’re happy with the quality of our products and that using Avios makes them even better value. We really appreciate your feedback.
Very quick delivery- lovely selection…
Very quick delivery- lovely selection of Spanish red wines
11 de maio de 2026
Resposta da The Wine Flyer
Hola!
Thank you for your lovely review. We’re pleased to hear your delivery arrived quickly and that you’re enjoying the selection of Spanish red wines. We really appreciate your feedback.
Absolutely amazing service
Absolutely amazing service. Ordered and delivered with 2 days. Communication brilliant. Kept informed from ordering and receiving goods
11 de maio de 2026
Resposta da The Wine Flyer
Thank you for your fantastic review. We’re delighted to hear you were so happy with the service, speedy delivery and communication throughout. We really appreciate your feedback.
The wine delivery and ordering was…
The wine delivery and ordering was good, the emails was a little confusing. Order clearly showed 11 wines. Delivery email showed 9 but 11 delivered
11 de maio de 2026
Resposta da The Wine Flyer
Hi Doug,
thanks for the review, I apologise, the confirmation email just needs a scroll down and it should show the rest, however I have also fed this back to be looked in to.
I hope you enjoy the wines
Kind regards
Resposta da The Wine Flyer
Lovely to hear the bubbles have gone down so well
Resposta da The Wine Flyer
Thank you for your lovely review. We’re pleased to hear you enjoy the selection and case options, and that you find the wines reliable and well priced for their quality. We really appreciate your feedback.
All good delivery on time.
11 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely review. We’re delighted to hear you were happy with the delivery and wine selection, and we look forward to welcoming you back again in the future.
easy ordering and very quick delivery
8 de maio de 2026
Resposta da The Wine Flyer
Thank you for your kind review. We’re pleased to hear you found ordering easy and that your delivery arrived so quickly. We really appreciate your feedback.
Great selection and options available…
Great selection and options available for each case. Reliable and well priced for the quality of the wines
9 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely review. We’re pleased to hear you enjoy the selection and case options, and that you find the wines reliable and well priced for their quality. We really appreciate your feedback.
Always have very good products and with…
Always have very good products and with the use of air miles a extremely good price
9 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely review. We’re pleased to hear you’re happy with the quality of our products and that using Avios makes them even better value. We really appreciate your feedback.
Love the Wine Flyer
I love the Wine Flyer - great wines, great service and the extra Avios points is a brilliant bonus.
10 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely review. We’re delighted to hear you love The Wine Flyer and are enjoying the wines, service, and extra Avios points. We really appreciate your support.
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