We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Ver mais
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Veja o que dizem as avaliações
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Ver mais
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I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Ver mais
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Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Ver mais
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Detalhes da empresa
Escrito pela empresa
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Informações de contato
4,8
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da The Wine Flyer
Thank you for your kind words! I’m delighted to hear that you continue to find our service both high quality and efficient.
We really appreciate your continued support and look forward to serving you again soon. Ellie
One of the selections was short
One of the selections. from my case was one bottle short . This was supplemented by a third bottle of the other selections .
17 de maio de 2026
Resposta da The Wine Flyer
Hi Gary,
many thanks for your feedback, I am sorry that we needed to substitute one bottle on this occasion, we try not to substitute when selling our prebuilt cases but occasionally stock levels make this necessary. We mention on site that occasionally this is necessary and we are always careful to include something that is either already something you have ordered or matches the general tone of the case.
Kind regards
No issues
No issues - very happy with my wine selection & the communication for delivery - a smooth transaction
14 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you’re happy with your wine selection and that everything went smoothly with the delivery communication. 🙂 Enjoy! Ellie
Delivered quickly and well packed
Delivered quickly and well packed. Contents as described.
15 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m so pleased to hear your order arrived quickly and was well packed, and that everything was as expected. Enjoy 🙂 Ellie
Easy ordering process and very quick…
Easy ordering process and very quick efficient delivery
13 de maio de 2026
Resposta da The Wine Flyer
Thank you for your great feedback! I’m so glad to hear the ordering process was easy and that your delivery arrived quickly and efficiently.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! 🙂 Ellie
Super fast delivery and excellent case…
Super fast delivery and excellent case of wine
13 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear your order arrived quickly and that you’re enjoying the wine. 🙂 Ellie
Resposta da The Wine Flyer
Thank you for your feedback! I’m delighted to hear your delivery arrived on time and was brought right to your door.
We really appreciate you taking the time to share your experience and hope to see you again soon! 🙂 Ellie
Lovely wines at a great price
Lovely wines at a great price. Delivery was on time and the driver polite. Ordering was easy.
15 de maio de 2026
Resposta da The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you’re enjoying the wines and found them to be great value. It’s also great to know your delivery arrived on time and that everything went smoothly with ordering.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! Ellie
Resposta da The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you enjoyed the wine and that your delivery arrived quickly.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Too slow
Too slow - it took 6 days, and not enough communication or ability to track.
15 de maio de 2026
Resposta da The Wine Flyer
We’re sorry to hear that you were disappointed with the delivery timeframe. Our standard delivery is 3–5 working days, and as your order was placed just before the weekend, this may have extended the delivery time slightly.
I hope you enjoy the wines, and if you ever require any tracking updates, please don’t hesitate to get in touch. Alternatively, you can track your delivery online via our website under “My Orders” or through the link provided in your confirmation email. 🙂 Ellie
Nice wine.
Service seemed a bit slower this time and arrived without any paperwork which is odd for WF. Have bought these wines before so no surprise. Quality is always good.
15 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback. I’m sorry to hear that the service felt a little slower this time. I’m glad to hear you’re still enjoying the quality of the wines, and we really appreciate your continued support. I’ll be sure to pass your comments on so we can improve this moving forward. 🙂 Ellie
Good wine at reasonable price delivered…
Good wine at reasonable price delivered promptly !
11 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you’re enjoying the wines and found them to be great value, with prompt delivery.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Great wines delivered in timely fashion
14 de maio de 2026
Resposta da The Wine Flyer
Thank you for your kind feedback! I’m delighted to hear you’re enjoying the wines and that everything was delivered in a timely manner. Enjoy 🙂 Ellie
Resposta da The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you were happy with the selection and the quick delivery. Enjoy. Ellie 🙂
Good summer selection.
The wines were ordered and delivered quickly and easily.
A good summer selection.
14 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m so pleased to hear your order arrived quickly and smoothly, and that you’re enjoying a summer selection.
We really appreciate your support and hope you enjoy the wines 😊 Ellie
Resposta da The Wine Flyer
Thank you so much for your kind feedback! I’m thrilled to hear you had a 5-star experience and would use us again.
We really appreciate your support and look forward to serving you again soon 😊 Ellie
Resposta da The Wine Flyer
Thank you so much for the great review!
Kind regards,
Helen
Missing a bottle but customer service…
Missing a bottle but customer service rectified quickly
13 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m sorry again that a bottle was missing, but I’m really glad we were able to resolve this quickly for you.
We appreciate your understanding and hope you enjoy the wine 😊 Ellie
I buy regularly and without exception…
I buy regularly and without exception satisfactorily
Seamless process from order to delivery with a good product well priced
Finally, should have cause to communicate, the response is immediate
Thanks
13 de maio de 2026
Resposta da The Wine Flyer
Thank you so much for your continued support and for taking the time to share such thoughtful feedback. I’m delighted to hear that you consistently have a positive experience, from ordering through to delivery, and that you’re happy with both the value and quality of the wines.
It’s also great to know our team has been able to respond promptly whenever you’ve needed assistance. We really appreciate your custom and look forward to serving you again soon 😊 Ellie
Resposta da The Wine Flyer
Thank you for your feedback. We understand that Ellie has spoken with you and explained that we will, of course, pass your comments on to DPD.
We’re sorry to hear there were issues with the delivery, but we would kindly ask that reviews reflect your experience with us and our service, rather than DPD’s service, as this is handled separately by the courier.
We really appreciate your understanding and your feedback.
Kind regards,
Helen
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