We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Ver mais
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Veja o que dizem as avaliações
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Ver mais
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I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Ver mais
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Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Ver mais
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Detalhes da empresa
Escrito pela empresa
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Informações de contato
4,8
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good choice of wines.
Good choice of wines.
Prompt delivery. Ordered in the afternoon - delivered the next morning!!
Bonus Avios is very welcome.
26 de maio de 2026
Resposta da The Wine Flyer
Thank you for your wonderful review!
We’re delighted you enjoyed the wine selection and that your order reached you so quickly—next‑morning delivery is exactly the experience we aim for. It’s also great to hear the bonus Avios was a welcome perk!
We really appreciate you taking the time to share your feedback and hope to serve you again soon. 🍷
Kind regards,
Helen
I had an issue with bonus Avios points
I had an issue with bonus Avios points, sent in a query and got an almost immediate reply.
Ellie sorted it out for me immediately. Always great service from BA wine-flyer. Heartily recommend.
1 de junho de 2026
Avaliação não solicitada
Resposta da The Wine Flyer
Hi Patrick,
thank you so much, Ellie is fantastic and I am so pleased she was able to assist
Kind regards
Excellent service and value for money
Excellent service and value for money. Very helpful staff, I couldn't ask for more
1 de junho de 2026
Avaliação não solicitada
Resposta da The Wine Flyer
Thank you so much for your kind words — we really appreciate your feedback! I’m delighted to hear you’re happy with the service and value, and that our team was able to help. Enjoy! Ellie
Resposta da The Wine Flyer
That’s great to hear — thank you for your feedback! I’m really pleased it arrived quickly and safely. We hope you enjoy 🙂 Ellie
It arrived in a very timely fashion
It arrived in a very timely fashion. And the courier rang the door bell which is very unusual these days
20 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback — I’m really glad to hear it arrived in a timely manner!
I hope you enjoy the wine! Ellie
Good value and great customer service
The availability (and avios boosts) make Wine Flyer a really good deal. When I did have an issue with a bottle, the customer service team responded to my outreach very quickly and arranged credit to my account. I will certainly keep ordering.
28 de maio de 2026
Avaliação não solicitada
Resposta da The Wine Flyer
Thank you so much for your wonderful feedback! We’re really pleased to hear that you’re enjoying the availability and Avios boosts—it’s great to know you’re finding such good value with Wine Flyer.
I’m also glad our customer service team was able to assist you quickly and resolve your issue. We truly appreciate your support and look forward to your next order 😊 Ellie
Resposta da The Wine Flyer
Julia,
thank you so much for the lovely review
Kind regards
Resposta da The Wine Flyer
Hi, thanks so much for the review - thats a lotta stars!
nice selection
East to deal with, great choice and delivery was quick and efficient.
21 de maio de 2026
Resposta da The Wine Flyer
Thank you so much for your kind feedback! We’re delighted to hear that you found us easy to deal with and that you were pleased with both the selection and the delivery service.
We hope you enjoy your order and look forward to serving you again soon 😊 Ellie
Product came quickly and being glass…
Product came quickly and being glass was exceptionally well packaged ,very happy overall👌
18 de maio de 2026
Resposta da The Wine Flyer
Thank you so much for your lovely feedback! I’m really pleased to hear that your order arrived quickly and that you were happy with the packaging—we always take extra care with glass items.
It’s great to know you’re happy overall 😊 Ellie
Delivered on time and I was informed of…
Delivered on time and I was informed of every step.
20 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m so pleased to hear that your order was delivered on time and that you felt well‑informed throughout the process.
We really appreciate you taking the time to share your experience, and we hope you enjoy your wines! Ellie
The wine is good and price competitive
The wine is good and price competitive. The box of wine arrives quickly. The association with BA is a bonus
20 de maio de 2026
Resposta da The Wine Flyer
Thank you for your kind feedback! We’re delighted that you’re happy with the quality of the wine, our pricing, and the speedy delivery. It’s also wonderful to hear that our association with British Airways adds to your experience. 🙂 Ellie
Resposta da The Wine Flyer
Thank you for your kind feedback! We’re really pleased to hear your delivery was prompt and that you were kept well informed throughout. 🙂 Ellie
Resposta da The Wine Flyer
Thank you for your kind feedback! We’re delighted to hear that your order arrived quickly—enjoy! 🙂 Ellie
Resposta da The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you’re enjoying the wine and that everything arrived promptly. Enjoy! Ellie
The quality of the wines is not great
The quality of the wines is not great. On top of the wine description is very very limited, so is always a bit of a guess on the wine you are getting...and somehow I ended up (again) with 4 alchool free wines in my order.
15 de maio de 2026
Resposta da The Wine Flyer
Hi Anton,
thank you for the feedback, I am so sorry that you have had some trouble with the order. We try to make the low alcohol wines as clear as possible and they all have a banner across the image advising this is alcohol free and we show the ABV as zero. This is definitely something to look out for when ordering.
Kind regards
Resposta da The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you enjoyed our service and the wine selection.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! Ellie
Good wines and speedy delivery
14 de maio de 2026
Resposta da The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you’re enjoying the wines and that your delivery arrived quickly. Enjoy 🙂 Ellie
Always happy with the wine selections…
Always happy with the wine selections that The Wine Flyer suggest. Wines you dont see on the supermarket shelves and offer good case value
14 de maio de 2026
Resposta da The Wine Flyer
Thank you for your wonderful feedback! I’m so pleased to hear you’re enjoying our wine selections and discovering something a little different from what you’d usually find in supermarkets. It’s great to know you’re also finding value in your cases.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon. Ellie 🙂
Resposta da The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you continue to find our service easy, quick, and efficient. Enjoy! 🙂 Ellie
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