according to their shipping policies, they cover any tax/duty for shipping to US, but DHL sent me a bill (~$55USD) for my order (which was under $200). I reached out to customer support three times o... Ver mais
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Veja o que dizem as avaliações
I ordered embroidered shorts but received them only partly embroidered. When contacting the costumer service they offered to send me a new pair of shorts and I asked them to send them in a different s... Ver mais
A empresa respondeu
Solo he comprado una vez con esta tienda y la calidad de la ropa es excepcional y cuentan con diseños preciosos. Y tienen en cuenta tamaños para mujeres petit como yo, lo cual se agradece. Fui a r... Ver mais
Erreur du produit de commande Malgré plusieurs e-mails aucune nouvelle. Je ne sais pas comment renvoyer le mauvais produit livré et obtenir un remboursement
Detalhes da empresa
Escrito pela empresa
We are art, design, music, and so much more. We are a conscious brand with Mediterranean roots. We live and share our culture, reinterpreting its heritage while looking toward the future. Inspired by our traditions, textures, spaces, and colors, we create objects, stories, and experiences that invite people to celebrate life.
Informações de contato
Carrer de Lepant 264, 08013, Barcelona, Espanha
- shop@thinkingmu.com
- thinkingmu.com
4,3
Excelente
101 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast delivery and great quality and…
Fast delivery and great quality and design of clothes
24 de abril de 2026
Resposta da Thinking MU
Thanks so much, Amy! Glad everything got to you quickly and that you’re happy with your order!
Palma, Mallorca
I had the pleasure of visiting the Thinking Mu shop in Palma. And it was a great experience. Cool clothes and a nice sales man who was very helpful and friendly.
I will be back next time in Mallorca.
24 de abril de 2026
Resposta da Thinking MU
Peter, this made our day! It’s great to know your stop at Thinking Mu left such a good feeling. We put a lot of love into what we do, so hearing that it came through means everything. Drop by again when you’re back on the island, we’ll be here with new pieces and the same energy waiting for you!
My order is lost
My order is lost, I has nor arrived since 3 weeks to my place, customer support doesnt react to my messages, and I really want to cancel the order, as It did not arrive on the time I was expecting to.
Number order: 108499
26 de março de 2026
Resposta da Thinking MU
Hi Romina! We are truly sorry to read your review and for the concern caused by this situation.
We replied to your messages within our usual 48 business hours timeframe and immediately contacted the carrier to investigate. According to GLS, the parcel was delivered with geolocation confirmation matching the address provided, although no apartment or unit details were included, which may have affected the delivery in a multi unit building.
We are currently assisting you to locate the parcel. If it cannot be found, we will of course proceed with the refund as requested. Should you still prefer a replacement instead, we will be very happy to arrange it as well.
We remain fully at your disposal and are committed to resolving this as quickly as possible.
Atención buena sin ser pesada.
28 de março de 2026
Resposta da Thinking MU
Nos alegra mucho saber que te sentiste cómoda con nuestra atención. ¡Esperamos verte pronto de nuevo!"
Resposta da Thinking MU
Thank you, Alejandro. We hope to welcome you back soon!
nice clothes good service
25 de fevereiro de 2026
Resposta da Thinking MU
Thank you for your kind words, Eleanna! Love knowing you had a good experience with us. Hope your next visit is even better and full of finds you’ll love!
Resposta da Thinking MU
Qué alegría saber que tu visita a la tienda y tu compra fueron todo un acierto, Gloria! Nada nos motiva más que veros disfrutar de nuestras piezas. Gracias por compartir tu experiencia!
Resposta da Thinking MU
Hi Paula! We really appreciate your review. It’s great to hear that your time in our Palma store was enjoyable and that our team could assist you well. Hope to welcome you back soon!
La atención recibida.la amplitud de los…
La atención recibida.la amplitud de los probadores y el estilo de la ropa y accesorios.
Los vendedores son encantadores.
26 de março de 2026
Resposta da Thinking MU
Hola Carmen! Nos alegra mucho saber que disfrutaste de tu tiempo en la tienda de San Sebastián. Nos encanta ver a nuestros clientes explorar con tranquilidad y sentirse cómodos mientras descubren nuestras colecciones. Esperamos verte pronto de nuevo para seguir compartiendo buenos momentos juntos!
Resposta da Thinking MU
Hola Gabriel! Muchas gracias por dejarnos tu opinión. Nos alegra saber que tu visita a nuestra tienda de Barcelona fue tan positiva. Esperamos verte de nuevo y que sigas disfrutando de la experiencia con nosotros!
Overall ok
Overall good. But it took bit longer than expected to get my order. I did keep the jacket in the end however it didn’t feel new when I opened it. Already crumpled a bit.
2 de janeiro de 2026
Resposta da Thinking MU
Thank you very much for sharing your experience with us, we truly appreciate it!
We are glad to know you chose to keep the jacket, and we are sorry that both the delivery timing and the condition upon arrival did not meet expectations. This is not the standard we aim to provide.
We will review our quality control and reconditioning processes to ensure every garment is carefully prepared and arrives in excellent, like new condition. If you reach out to us at shop@thinkingmu.com, we will be happy to take a closer look.
Thank you again for your understanding and for helping us improve!
Recogida de pedido en tienda
El personal de esta tienda es muy amable, es un placer recoger mis pedidos alli.
25 de fevereiro de 2026
Resposta da Thinking MU
Muchísimas gracias, Caterina, por compartir tu experiencia con nosotros. Nos alegra saber que te sientes a gusto al recoger tus pedidos en nuestra tienda de Barcelona. Para todo el equipo es un verdadero placer poder atenderte y acompañarte en cada visita. Te esperamos siempre con la misma ilusión. ¡Hasta pronto!
Not very customer friendly!
The support is very friendly, but the actual service, the delay of the response, the complicated process of the return, the fact that I have to get permission before a return, the handling fee etc.: That's not very customer friendly...
25 de fevereiro de 2026
Resposta da Thinking MU
Hi Marco! Thanks for taking the time to share your feedback. We’re really sorry it felt frustrating, as this is never what we want for our customers. Throughout the situation we’ve tried to apologise and offer a few compensations for the inconvenience, and we truly hope this shows how much we care about resolving it for you.
Returning an item is always a customer right. The wording about a return being “approved” simply reflects how our platform registers return requests in the system.
In your case the return was coming from outside the EU, which requires customs documentation. Because of this, the return label had to be created manually. We’re currently improving our return system and working on automating steps that are still manual so everything becomes much smoother very soon!
Regarding response times, we try to reply within 48 business hours as mentioned in our automatic message, although we understand that in situations like this the wait can feel longer.
Thanks again for your understanding, and we truly hope there will be another chance in the future.
Great experience and great responsible designs
I love Thinking MU for its designs and philosophy. What I value the most are the organic garments and their commitment to sustainability.
I ordered a couple of pieces and I really love them. They matched the description and pictures on the website perfectly. The shipment arrived on time and the whole experience was great.
23 de fevereiro de 2026
Resposta da Thinking MU
Hi Marián! Thank you so much for your kind review and for supporting our project. It means a lot to know that our approach and the care we put into our collections resonate with you. We’re also really happy to hear that the pieces you chose met your expectations and that everything went smoothly with your order. Enjoy wearing them, and thanks for being part of the Thinking MU community!
Schöne Jacke
Vielen Dank, der Versand hat reibungslos und superschnell geklappt. Alles in Allem war ich sehr zufrieden. Ob die Jacke hält, was sie verspricht: wird sich zeigen- sie hat für den regulären Preis von über 200€ einen sehr hohen Polyesteranteil .... war wahrscheinlich mein Fehler, dass ich das nicht wahrgenommen habe. Aber, im Sinne von der guten Optik und der Nachhaltigkeit hab ich sie nicht zurückgesendet. Jedenfalls trägt sie sich toll.
23 de fevereiro de 2026
Resposta da Thinking MU
Liebe Caroline, vielen Dank für deine tolle Bewertung und dein ehrliches Feedback. Es freut uns sehr, dass alles so schnell angekommen ist und dir die Jacke gefällt sowie angenehm zu tragen ist. Wir wünschen dir weiterhin viel Freude mit deiner Jacke und sind jederzeit gerne für dich da.
Resposta da Thinking MU
Muchas gracias por tu reseña, Marta! Nos alegra muchísimo saber que tu experiencia fue tan positiva. Seguiremos poniendo cariño en todo lo que hacemos para que cada visita a la tienda sea especial. Te esperamos cuando quieras!
Service flexibility and good quality
24 de fevereiro de 2026
Resposta da Thinking MU
Thank you, Neta! We're so glad everything arrived fast and that you’re happy with your purchase. It makes us really happy to know it was just what you were looking for. We truly appreciate your feedback!
Resposta da Thinking MU
Rafael, muchas gracias por compartir tu experiencia con nosotros. Nos alegra mucho saber que te sentiste bien atendido en tienda, es muy importante para nosotros el trato cercano con nuestros clientes! También tomamos nota de tu comentario sobre el tiempo de entrega y seguiremos trabajando para mejorarlo. Ha sido un placer atenderte y esperamos verte de nuevo muy pronto!
Divertido y atemporal
Estoy muy contenta con mi vestido.
El diseño se adapta muy bien a mi cuerpo y me parece muy favorecedor.
El color y el plisado hacen que pueda llevar algo distinto pero tambien atemporal. Además cambiando los accesorios, puedo siempre darle una vuelta. Destacaria el plisado, que me encanta, y la forma en que las mangas ajustan en la muñeca.
El envío a sido rápido y ha llegado todo perfecto.
26 de janeiro de 2026
Resposta da Thinking MU
Hola Alejandra! Nos hace muchísima ilusión leer tu comentario. Nos encanta saber que el vestido te resulta cómodo, favorecedor y versátil y que nuestras prendas generan experiencias positivas. Esto nos anima a seguir cuidando cada detalle para ofrecer algo especial. Gracias por confiar en nosotros!
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