Thrive Market Avaliações 

It was good for awhile and then they stopped packing the frozen order correctly. No ice anymore , melted ice cream, total opposite of they way they were packing it. called/emailed regarding the lack of cold and nothing changed. The same melted ice cream the next two orders. Giving a credit is not fixing the problem yes we deserve the credit but fix the problem! I don't know what changed, it appears it's money saving policies but not caring about the quality or the customer. The packing went downhill and unacceptable. The customer service seems outsourced now too. I asked if the company had been sold and the answer was no but we are constantly evolving. Well I don't consider that evolving I consider that devolution.
Another problem is the fact that they were letting my order sit there for a week not sending it out even though they had taken my money I would have to send emails saying where's my order and they always used the same excuse we have a lot of orders at this time while I'm sure you have a lot of orders all of the time but why all of a sudden the week wait? Also the surf box with the lobster has not been available in one year not one time and I always click the reminder for when it comes in I've never gotten a notice. Why even have it on the list if it's never been available in one year. I don't know why $60 would be charged for membership it's definitely not worth $60 some of the items there you can buy in the store for cheaper. You need to fix these issues instead of just lame responses that don't change anything. They want to date of when this happened while the date is actually several dates and I don't know the exact dates there was at least three orders with no ice and the other issues so I just picked a date otherwise it wouldn't allow me to complete the comment
Update 6/9/27
Next order two days ago, not a frozen box arrived damaged wet and holes in the box. It looked as if it had been used as a soccer ball. The all purpose Rosey cleaner bottle had a dent in the side with the top off and all the liquid drained out. It's obvious on one of the hits it bent the bottle which the pressure blew the top off and all the liquid drained, because the top had been taped on so that's how much pressure from throwing the box or throwing something on top of the box. There used to be protective packing in the boxes a year ago it's obvious they have gone to saving money in the shipping and packing Department. Instead of crediting my credit card back they put a credit on the account for my next order which doesn't work for me because I don't plan to order it again too many issues for too many months with them acting like they care but change nothing. Too bad because some of the products are good but many are overpriced even when you have a expensive subscription you still have to pay shipping if you don't order the amount they want. Too bad they went downhill, I'm not the only one complaining about the no ice in the Frozen box and it didn't just happen once, it happened three times over months on every order

My frozen box arrived completely melted, even the ice packs were just water. Additionally, the package was thrown aggressively against my front door - why make me add delivery instructions and send a whole message out about their great “delivery partner” when this is the service? When I contacted them, they did refund the grocery order but would not refund the annual fee, so basically I paid a $60 fee for one grocery delivery. Their petty fee policies have ensured that I will never ever give them another chance, and I will make sure I spread the word as far and wide as possible - this company has terrible customer service. Also - want to call them? Get through an AI chat bot first. Try to chat instead maybe? AI chat bot gatekeeper. Prepare to be told the same useless information over and over and over again before you can reach a human.

I recently subscribed to the annual plan and placed my first order with Thrive Market. I selected a few items to try and received free shipping. My box arrived within a few days, but didn’t include the free gift which had a $60 value. I believe it was my error for not checking to see if it was in the cart prior to checkout. Even so, I emailed them and they immediately created an order and have already shipped a box with my free gifts! I’m very impressed thus far with the service I received fromThrive Market, and will continue to enjoy their healthy alternatives for my family!

They'll sign you up for a membership without consent. I did a one time purchase as a gift for a friend and explicitly selected a one time purchase option. Now they've been charging me $60 for the past two years and repeating the purchase once a year. On top of that it was really hard to cancel the membership and they haven't refunded my two years of subscriptions and purchases that I didn't signup for.

It isn’t worth the membership for people with access to decent food stores. Additionally, they will not refund the yearly membership when even though you thought you cancelled it last year, they charge you again. You have to cancel over the phone or in a chat so there isn’t a record. I feel like it’s a scam.

I have been a Thrive customer for years. I love the quality of products available, the convenience of being able to subscribe to monthly deliveries, and how quick their deliveries are. Most of all I love the great customer service. I’ve only received a damaged delivery once and it was quickly and completely replaced with absolutely no work on my part. This is a quality company with integrity and great customer service!

They don't allow you to cancel your membership in the account settings. They make you contact support to cancel it for you. I'll be canceling soon and I'm sure they'll try and pressure me to change my mind. I'm not at all happy about that.

they offered me great customer service in every way!

I purchased a water bottle cleaner and some dish soap in May, 2026 on Thrive Market. I made clear that this was a one-time-purchase and DID NOT sign up for any membership or rewards program. One week went by (I had already received my cleaner and soap) and I looked at my Santander account and it had a charge from Thrive Market of $59.95. To my surprise I unknowingly signed up for a one year membership.

I am disabled and receive a fixed income monthly from SSDI. I don't have $60 to spend on a membership monthly when I have to get breakfast, lunch and/or dinner. As a matter of fact that $60 charge put me into overdraft territory. I immediately called fraud services. Not only did I have to get a new card BUT they could not immediately remove that $60 charge. It needed an investigation. Now I would need to figure out a way to eat for the following 2 days.

Next, I emailed Thrive Market. They didn't respond for 2 days. So I went ahead and logged in to this supposed membership I purchased EXACTLY one week after I bought the water bottle cleaner. I read that you can cancel your membership within one month if you are not satisfied (I imagine this happens a lot), so I did just that.

About a week and a half went by and the bank finally returned my money. I would not do business with Trive Market ESPECIALLY if you are on a fixed income like I am. I was reading the reviews on this site and they have had a CLASS ACTION LAWSUIT from customers who stated they lied to them and deceived them all for a quick buck.

I have blocked all contact from Thrive Market and will never use them or their services again. I strongly suggest you do so as well.

I have only done 1 order with Thrive so far, but have been impressed with their selection of items. I received an item that had been cut open in my box that made a huge mess, I reached out just wanting a replacement or refund of that particular item but since it affected my whole order (big mess), they refunded the whole thing, no questions asked, I didn't need to send pictures or anything. The whole process has been relatively easy. With them having their own app also, it's even easier to shop.

I love Thrive Market! I’ve been a member basically since they started, and they never let me down. The selection of items is amazing and the prices can’t really be beat (at least where I live). Healthy eating is getting harder in this economy and Thrive makes it more manageable. Not to mention their outstanding customer service! The only issues I’ve had were mail damage but they’re fast to act & it’s always a pleasant experience to deal with their customer service agents (even the virtual one)

How do you cancel your membership? I've tried 3 times!! and they said you have been cancelled but yet they charge me again and again!

Both times I ordered I received molded fruit sauces. 1x I just threw it away. 2x I'm just mad I wasted money again on this crap. Canceled order. Their chat bot is stupid. Never got to speak to anyone. My advice, stay far away.
Got pictures to prove.

Thrive carries hard-to-find healthy products that meet my dietary needs. Prices even beat out Amazon. If there are ever any issues, Thrive provides excellent customer service and resolves any issues completely to your satisfaction. Great company!

I like the products and delivery at home- and I have had good results with customer support.

I don’t believe the nonsense that they claim they don’t show their products and prices BEFORE you pay for a membership because manufacturers don’t want the low low prices available for public view versus standard prices elsewhere. That’s nonsense. Firstly, I don’t see how they have the gall to claim that their prices are lower than others. After paying for a membership (where there’s no option to NOT make it auto renewing) and finally seeing what they have to offer, the few things that I comparison shopped were waaay more expensive on Thrive. Like 30% more expensive. I stopped wasting my time at that point. And the selection is not great either. But here’s the worst. When I requested a refund and cancelation the same day via the stupid AI chatbot (the only option they provide to reach them) the chatbot told me a refund would be processed. 5 days later, no refund. Went back and requested a human through the chat feature (which is now going to be my default process. I’m so sick of AI Chatbots) who says that they would ACTUALLY put the refund through. So I’m guessing the chatbot just lied to tell me what it thought I wanted to hear? Either that or delaying processing a refund is standard company procedure because it means they earn interest on the money the longer they hold it. I am convinced that Thrive’s business isn’t selling food. It’s tricking people into paying membership fees and hoping that they don’t have the determination or attention to get their money back and cancel their membership before it auto renews at an inflated price. What a racket.

Thrive is my go-to grocery store, because I can depend on the quality of the clean food they offer. The organic selection is huge, and all I know there will be no unnecessary chemicals. And to top it all off, the prices are great and the customer service in great!

Had concern about a product. Thrive dealt with it immediately to my satisfaction.

I wanted to love Thrive Market, but it’s a total trap. First off, they force you to commit to a membership before you can even browse their inventory—huge red flag.
Once you’re locked in, the disappointment keeps coming. Their "free gifts" are absolute trash that you'd never actually buy. If you’re looking to get grass-fed meats, look elsewhere; they are ridiculously overpriced. Instead of a full grocery store experience, the selection is way too snack-oriented, leaving you stranded for actual meal ingredients. Save your money and buy your organic groceries somewhere else.

Problem resolved quickly and to my complete satisfaction.