Thrive Market Avaliações 

There are so many healthy products to choose from. If something is out of stock, there are plenty of equally high-quality alternatives. Customer service is beyond exceptional! I feel comfortable asking any question or voicing any concern, knowing their priority is my satisfaction. Thank you!

I absolutely love Thrive, they are the best thing I have ever found. I am able to get so many high quality, healthy products from them that I am not able to find very close to where I live, and for great prices. They regularly have sales that I can utilize, and their customer service is outstanding. If I ever have an issue with something, they are on it immediately. Their packaging is also TOP notch -- everything is packed so well and carefully to ensure my order arrives in good condition. I will use Thrive forever!

The service Thrive used for delivery of my package, lost my parcel and posted that on the tracking page. I called Thrive customer service and not only did they process a replacement, but also provided a credit to use toward my next shipment, which is highly appreciated. I actually got to speak to a real human and Siphamandla provided excellent service.

I love this company. We sadly had to cancel recently for financial reasons but will rejoin for sure. They are genuinely so kind.

Great selection of products and customer service is the best!

I've used Thrive Market for a year and really enjoy the variety of healthy food options, but what really gets a 5/5 review from me is their customer service. I had a problem with an accidental duplicate account and an agent solved the problem for me quickly and without any judgement or run-around. So refreshing these days!

This company has wonderful customer service and their packaging of goods is exceptional!

I wanted to love Thrive Market, but it wasn't for me. You have to commit to a membership before you even get to see what they have and they came up on a search for a product I really wanted (as if they have it) and they didn't. I had to pay $60 to find that out. I decided to give it a go anyway but found it disappointing. The "free gifts" are things I would not buy. As a vegan, the selection is snack-oriented and not really that healthy (despite the claims of healthy). Getting freezer items requires a high minimum to avoid a big shipping cost. Getting chocolate requires a high minimum despite the fact that chocolate chips (which require a cold pack) are also in the order. Some things are cheaper than the local store, but with a $60 membership fee and limited things, it's not worth it for me. Finally, their AI assistant Olive will run you in circles, wasting your time. Arg.

Thrive Market is predatory towards the poor and most vulnerable. The accept EBT and wave a subscription but then after canceling because they keep trying to force orders they fill an order charging your credit card instead of EBT and don't alert you for 2 hours that they've done this, because the windoe to cancel is 30 minutes.

Customer Service was outstanding! Thank you Thrive Market!

I really like the service. There were issues initially with my account, but Thrive Market resolved them quickly.

They are misleading. I canceled my membership once I had a chance to review it. I was not interested. I was under the impression that no funds were removed until I had a chance to review the website. You are asked for debit information up front. I should have known better. Now I am out 60.00 for 3 to 5 business days!!! I don’t recommend their website and the way they get your money

I joined Thrive after an Internet search for sources for specific nutrient supplements and was confident I found a good source at a good price. The subscription price is barely covered by the savings and half the time my orders are destroyed in shipping due to very poor packaging with zero padding. Thrive’s first solution is to offer a credit which expires in 30 days. I got busy and lost track of the credit and lost the cost of an entire order as a result.

Deceptive renewal practices are also a pain. I was charged without warning for a renewal and they only gave me a discount on the subscription as compensation.

After the last destroyed shipment I canceled my subscription but they were Unwilling to give me a prorated refund on the balance. I can do better at retail shops than I can online with Thrive.

The only redeeming quality is their website/app, which is easy to navigate and search for products you need.

Be wary and shop around for pricing before you commit yourself with Thrive.

I haven't bought any food yet, but the customer service agent Jasmine was attentive to my concerns and offered a solution I didn't even know existed.

0 stars would be my honest evaluation. I decided to try it out as it was stated that I could cancel within 30 days. I was not excited about the service - especially as they have a high minimum on general orders for free shipping and a $120 minimum for frozen foods. I tried to cancel my membership, but it kept sending messages about my upcoming orders. I chatted with someone over a month ago (still within the 30 days) and requested that my account be canceled and the refund issued. Well, it's been a few weeks - and I forgot to check for my refund - but today I get a text about my upcoming order again. I got back on chat and had a bot send me the same messages over and over again. When I requested to speak to someone - I just sat on "Waiting for an agent" forever.

Finally got to speak to someone and they claim my account is "canceled" because it is not going to auto-renew. This is not the same things as canceling my account because they have "recurring" orders so I would continue to get charged for a service I don't want.

Why is it so difficult for them to cancel a membership and refund the money as they say they will??? I might have renewed at some point, but after this I will never deal with Thrive Market again. What a damn hassle & lousy customer service.

Thrive is thriving because they are true to their words and commitments to customers. They offer amazing prices, the deliveries come well boxed and protected and within two days of ordering. The customer service is outstanding.
We could not be happier with this service and the amazing items they carry.

Very customer centric. Willing to listen and offer refund or accommodations to make things right. Excellent quality products and great customer service.

Thrive Market has quality food and products at the best prices!

Helpful, friendly knowledgeable staff who responded properly promptly

Items I ordered were fine BUT I was signed up for a $59.95 membership unbeknownst to me. Thank goodness I read the email they sent "On July 9, 2026, we make it official. Your card will be charged a Membership fee of $59.95".
I went to their site and found out I was automatically enrolled in a subscription for the product I ordered too.
NUTS!
I finally found a bot that helped me cancel the membership but not until it asked me 5 times if I was sure.
This is so off-putting. I would never order from this company again.