Tiny Land Avaliações 

1.646
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais

Avaliado com 5 de um total de 5 estrelas

From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you

Avaliado com 5 de um total de 5 estrelas

The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de brinquedos infantis
  2. também em
  3. Atacadista
  4. Loja de tapetes

Escrito pela empresa

Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(1.646)

451 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Cutest dollhouse and amazing customer service

I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s birthday party despite the confusion in address and delay in getting my order. They were so kind and helpful. Not to mention the dollhouse and dolls are the cutest I have ever seen! My daughter is going to love it! 20/10 can’t recommend TinyLand enough! :)

16 de setembro de 2026
Avaliação não solicitada
logotipo da Tiny Land

Resposta da Tiny Land

Dear Tiffany,

Thank you so much for this wonderful review!

We’re thrilled to hear that our team was able to help sort out the address issue and make sure your Sweetwood Dollhouse and dolls arrived in time for your daughter’s birthday party.

We hope your daughter has an amazing time playing with them and creating lots of happy memories!

Best Regards,
Tiny Land Team

Avaliado com 5 de um total de 5 estrelas

Granddaughter loves her dollhouse

Granddaughter loves her dollhouse. Very well made and easy to put together. Love the modern furniture and things like the outdoor grill and patio set. Open front makes it easy to move furniture and the dolls around.

22 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Exceptional service!

This company has the very best customer service! I bought a doll house for Christmas for my grandchildren, they love it. I had a new puppy staying with us and they chewed several of the wooden pieces. I wrote to them and asked if I could purchase the parts. They sent me the order info and then rebated my purchase price so basically sent them for free. Wonderful company, they just want you to be happy and I’ve had numerous conversations with customer service and they are always so positive.

13 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Notch Customer Service

I purchased the ICONIC play kitchen, refrigerator, and play food for my granddaughter’s upcoming 2nd birthday, Everything arrived except the refrigerator, which was a little disappointing at first, but one quick call to customer service completely changed that. I spoke to Anne and she was just wonderful - so kind, understanding, and genuinely helpful. She took care of the problem right away, and I had the refrigerator at my door just two days later! I really appreciated how easy she made everything and how quickly she followed through. It’s not often you get that kind of personal, caring service, and it truly made a difference. I’m so excited to see my granddaughter’s face when she sees her kitchen on her birthday

4 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed by customer service...

I’m really disappointed with the customer service I received from Tiny Land. I’m a first-time customer, and I was buying climbing blocks for my 8-month-old (my first baby). I got a coupon by email for a first purchase, but it wouldn’t work when I tried to use it.

When I contacted customer service, they kept telling me I wasn’t a first-time customer because other people with my same name had purchased from them before. My name is somewhat common, but I explained several times that I had never ordered from Tiny Land. The other customers they were referring to lived in different states and had different email addresses, so they were obviously not me. They also shared screenshots of the customers' addresses with me, which feels like a violation of privacy.

They eventually agreed to refund me 15% after I bought the climbing blocks, which matched the coupon. But they never apologized for repeatedly accusing me of not telling the truth or for confusing me with completely different customers.

The climbing blocks are fine, but they arrived in a nearly-broken box. I simply expect better customer service and basic account verification from a company that I was really eager to try.

16 de agosto de 2026
logotipo da Tiny Land

Resposta da Tiny Land

Dear customer,

Thank you for taking the time to share your detailed feedback. We’re sorry that your first experience with Tiny Land was frustrating, especially as a first-time customer who was excited to purchase our climbing blocks for your baby.

After reviewing the case, we acknowledge that our initial account verification was not handled correctly. We should have relied on the customer’s email and other appropriate account information rather than using a name alone to determine whether an order had been placed previously. We also understand your concern regarding the information shared during the conversation, and we take customer privacy seriously.

We’re glad that our team was ultimately able to clarify the situation and provide the 15% refund corresponding to the first-purchase offer. However, we recognize that the experience along the way could have been handled much better, and we’re sorry that we did not give you the level of service you expected.

We’ll be sharing your case with our customer service team as a learning opportunity, particularly around account verification, privacy, and how we communicate when there is uncertainty about a customer’s information. We also appreciate you mentioning the condition of the shipping box, and we’re sorry your order arrived that way.

Thank you again for giving Tiny Land a chance and for helping us identify areas where we can do better.

Best Regards,
Tiny Land Team

Avaliado com 5 de um total de 5 estrelas

Great customer service. Anne is the best!!

My email was promptly looked at and I received an answer to my question sooner than I anticipated. Your company and customer service goes above and beyond my expectations. I will definitely recommend your company to my family and friends. You have gotten another loyal customer. My customer service person was Anne and she was wonderful!

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Anne was my customer service representative and truly made the process so easy for me to receive a replacement part for my TinyLand kitchen.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Very quick delivery. Beautifully made. Easy to assemble. Our granddaughter loves her tent!

14 de agosto de 2026
logotipo da Tiny Land

Resposta da Tiny Land

Hi there,

Thank you so much for your wonderful review!

We’re delighted to hear that your tent arrived quickly and that you’re pleased with its quality.

Best of all, we’re so happy to know that your granddaughter loves her tent. We hope it brings her many happy moments of imaginative play!

Best Regards,
Tiny Land Team

Avaliado com 5 de um total de 5 estrelas

The package arrived on time and was set…

The package arrived on time and was set up easily. The structure has nice colors and a smooth surface fo climb on. My one year old grandson enjoys the challenge of climbing!

14 de agosto de 2026
logotipo da Tiny Land

Resposta da Tiny Land

Hi there,

Thank you so much for sharing your experience with us!

We’re delighted to hear that the package arrived on time, and you’re pleased with the colorful design and smooth surface.

Best of all, it’s wonderful to know that your one-year-old grandson is enjoying the challenge of climbing and exploring!

Best Regards,
Tiny Land Team

Avaliado com 4 de um total de 5 estrelas

Nice tent

Not exactly like the pictures and quality feels cheap, but my niece loved her tent.

12 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

High quality product

High quality product! Easy to assemble with clear directions. Communications were outstanding

13 de agosto de 2026
logotipo da Tiny Land

Resposta da Tiny Land

Hi Kathleen,

Thank you so much for your review!

We’re delighted to hear that you’re pleased with the quality of the product. We also truly appreciate your kind words about our communication.

It means a great deal to know that you had such a positive experience with Tiny Land.

Best Regards,
Tiny Land Team

Avaliado com 5 de um total de 5 estrelas

The play kitchen is amazing

The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it!

The box arrived from the carrier open (the carrier's fault since they first delivered it to someone else), and when I messaged Tiny Land about this, they were extremely and immediately helpful.

13 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Customer service was fast and easy

Customer service was fast and easy! Elaine made sure that I received the discount on the order that I had just placed. She was responsive and helpful! I am looking forward to receiving the gift for my grandson.

1 de setembro de 2026
Avaliação não solicitada

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