They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais
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Veja o que dizem as avaliações
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Informações de contato
1370 Omalley Way, 91786, Upland, Estados Unidos
- customer_care@tinylandus.com
- tinylandus.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service was very good
The customer service was very good. They helped with with my issues and resolved everything satisfactorily.
Tinyland Activity House
I got the Tinyland Activity House for my 6 month old grandson and he absolutely loves it. It is something he immediately enjoyed, especially the music scale on top and the 4 blocks that he plays with independently. He is playing with the other aspects of it as he grows and develops more finger dexterity and curiosity. Highly recommend.
My granddaughters love it!
We love our kitchen
We love our kitchen! My toddler has been playing with it nonstop! Amazing quality and so beautiful, but be prepared to spend a LONG time assembling. So worth it though.
The kitchen set is absolutely perfect…
The kitchen set is absolutely perfect !!! My granddaughter loves it !!! The set up was a challenge but it’s beautiful !!
The teepee I bought for my…
The teepee I bought for my grandchildren is absolutely wonderful! Sturdy, cute and easy to put together! It’s also easy to fold up and put away when you need the extra space. It’s big enough for an adult to join their child. I can happily recommend this product.
My granddaughter loves her easel
My granddaughter loves her easel! There’s so many things she can do with it.
Excellent construction and detail
The Tiny Land doll house and garage were very well made and had good instructions for assembly. The quality of the wood structure and accessories is excellent. It was delivered on time and will provide hours of creative play for our grand daughter.
My coffee maker arrived with a broken…
My coffee maker arrived with a broken dial... which i think was a shipping thing, not a Tiny Land manufacturer issue. Tried the chat (eeeww), followed up with a direct email. Love their customer service as they are sending out a replacement piece versus returning it as an exchange. In the new world of AI and automation, I am deeply appreciative of their personable response.Excited to see my incoming class play with it.
Outstanding Service
I had an issue with a Tiny Land tent and they responded quickly with possible solutions. When it appeared the tent was defective, they immediately offered to either send a new tent (of a different model), refund it, or offer store credit. We decided to take a new tent and they overnighted us one. Our kids are thrilled and we greatly appreciate the quick and helpful service.
My granddaughter loves her lounger
My granddaughter loves her lounger. She sits, plays, and naps on it. Very pleased! Great quality
Better than expected!
Quick shipment. All the pieces were included, easy to assemble, clear instructions, and GREAT finished project.
Mud kitchen arrived in time for…
Mud kitchen arrived in time for grandson’s 5th birthday. From what I hear, he and his younger brother love it!
Review based Customer Service related to a Recall
My review is based on my experience dealing with Elaine in Customer Service to help resolve an issue with a recall notice. Elaine was not only initially pleasant and professional, she elevated my request for resolution and kept me updated and aware of next steps in the replacement process. Elaine is a great Customer Service Representative for Tiny Land. Based on her support and issue resolution, I'd recommend Tiny Land products to anyone who values great product and, most importantly, values issue resolution for the Customer! Thank you!
Quality products…
I’ve bought the mud kitchen and another kitchen for the grandkiddos. Grandson Nolan loves his green chair! We haven’t yet opened the net tunnel, but definitely the balls c and ocean shapes were opened up.
Quality products, well received.
Great product, my toddler loves it
Response avoided a return
I reached out to Tiny Land customer service after finding a few minor scratches on a number of pieces when I opened them up to prepare for assembly. They were quick to respond and had me use a magic eraser, which removed the scratches. I was thrilled to not have to do any returns.
Shipped fast for my granddaughter’s 3rd…
Shipped fast for my granddaughter’s 3rd birthday. She loved it! She already has the kitchen and I knew her parents trust your company with your products.
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