Tiny Land Avaliações 

1.646
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais

Avaliado com 5 de um total de 5 estrelas

From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you

Avaliado com 5 de um total de 5 estrelas

The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de brinquedos infantis
  2. também em
  3. Atacadista
  4. Loja de tapetes

Escrito pela empresa

Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(1.646)

451 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My daughter loved her new mud kitchen…

My daughter loved her new mud kitchen for her birthday! Everyone had a blast playing with it. Such great quality also super sweet that it comes with tools for playing. There was one piece while building that was cracked and customer service is already sending us a replacement piece, which should arrive in a day or two. Great customer service great experience would buy from these guys again.

19 de maio de 2026
Avaliado com 2 de um total de 5 estrelas

It was literally impossible to purchase…

It was literally impossible to purchase without buying your insurance, which I didn’t need. Why should I pay to have my order delivered correctly? Isn’t that your responsibility? Very disappointing.

19 de maio de 2026
logotipo da Tiny Land

Resposta da Tiny Land

Dear customer,

Thank you for your feedback. We’re sorry to hear about your experience.

We would like to clarify that the shipping protection offered during checkout is completely optional and is not required to place an order. We understand that the checkout experience may have caused confusion, and we appreciate you bringing this to our attention.

The purpose of the shipping protection is to provide additional coverage in situations that may occur after a package has been marked as delivered by the carrier, such as theft or loss from a customer's doorstep.

Regardless of whether shipping protection is purchased, our team is always here to help if a package is damaged or encounters issues during transit.

Our customer care team has already reached out to you directly via email to better understand what happened and work toward a resolution. We look forward to hearing from you and appreciate the opportunity to address your concerns.

Best regards,
Tiny Land

Avaliado com 1 de um total de 5 estrelas

Horrible customer service

Horrible customer service. I purchased stacking cups 5/14, followed up multiple times over the course of the last month since they were supposed to ship after 2-3 business days and I have yet to get any response. They are a scam.

14 de maio de 2026
Avaliação não solicitada
logotipo da Tiny Land

Resposta da Tiny Land

Dear customer,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.

After reviewing our records using your name, we were able to locate your order. We found that the product purchased on May 14 was actually our Baby Walker, which is a pre-order item with an estimated shipping date in late June. As a result, the order has not yet shipped.

We also searched our email, chat, and support records using your name, email address, and order number, but unfortunately we could not locate any previous inquiries from you. We're not sure whether the messages may have been sent from a different email account or if there was a technical issue that prevented them from reaching us. Regardless of the cause, we sincerely apologize that your concerns were not addressed sooner and for any confusion regarding your order status.

Our customer care team will contact you as soon as possible to assist with your order and provide the latest updates. Alternatively, you are welcome to reach us directly at customer_care@tinylandus.com, and we will be happy to help.

Thank you for giving us the opportunity to address this matter.

Best Regards,
Tiny Land

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. I wanted the climbing blocks and ball pit set but it was backordered due to the ball pit being out of stock. I emailed over the weekend to ask if I purchased it, could they send what was available now. They responded same day and said they’d make it happen. To my surprise they ended up shipping everything immediately and nothing was back ordered. The set is beautiful and fits my aesthetic. Baby is 9 months and not interested yet though haha

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service very helpful, polite and professional

I had a great experience with tiny land customer service they were extremely helpful when I needed a part replaced for a play kitchen I bought. Quick response and friendly service plus fast shipping now I’m finally able to put together my daughter’s play kitchen and she is beyond excited to play with it thank you to play land customer service for helping to make it happen.

1 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Absolutely Top Tier Customer Service

Tiny Land makes excellent products, but their customer service is where they really shine! I was made aware of a recall, had several questions, and was kindly and patiently walked through every single one of them. Hands down the best experience I’ve had with customer service ever, incredibly polite and prompt with responses and so very helpful! I’ll be a repeat customer for sure :)

5 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I contacted tiny land by email because…

I contacted tiny land by email because my sister saw an article about a recall. Even though it is Sunday, I heard back very quickly from Jasmin who assured me my product was not included, but also indicated if I had any future concerns to contact her immediately and it would be taken care of. The quick and professional response is much appreciated. In addition I love my play tent !

7 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I recently misplaced the set up booklet for the Tinyland wooden train set. I contact customer service and received a reply right away. Elaine was professional and kind, great communication. By the next morning I had the PDF of exactly what I needed! BTW my grandkids LOVE this train set. Perfect for their little hands. So great to find a company whose product is exactly as stated, good quality, and great customer service!

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent products, even better customer service

I ordered a Tiny Land kitchen and set of play food for my toddler a few months ago. I was so excited -- this was a moment I had dreamed about for years, and the Tiny Land kitchens and food are SO cute. After a lot of research, I went for it.

Shortly after ordering, my shipping notification came and it looked as if both items had shipped, but only the kitchen arrived. When I reached out to see what happened, Anne from customer service responded to let me know she was on it and we would figure this out. After a little detective work she relayed that the play food set was a preorder item, and would be shipping in a couple of weeks. The initial response came so fast, I just looked back at the timestamps -- 22 minutes after my first email. In the following days, Anne reached out periodically to update me on the status of the play food order. It did arrive as expected, and it is heart-meltingly adorable, just like the kitchen.

I was enamored with the sweetness and quality of the products before, but I can guarantee we will be repeat customers because of the truly excellent level of service and kindness. Not only was Anne helpful and efficient, but she was friendly and warm, always making sure I was being taken care of while I waited for the rest of our order. I wasn't pestering her; she really did just want to make sure we knew we were still on her radar. It was very refreshing to have customer service that felt like the person on the other end cared.

Thank you, Anne. You are a lovely human and so good at your job. And thanks to both you and Tiny Land for my son's wonderful play kitchen. It is something I believe we will both love for years to come!

26 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

My kids have enjoyed their play kitchen for a few years, and I was so happy to see I could buy a replacement part when I needed. Not only was that remarkably easy, but the customer service was amazing. I emailed on a sunday morning and heard back within a few hours. Great experience, totally unexpected but greatly appreciated!

31 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tiny Land’s customer service is…

Tiny Land’s customer service is amazing! They were very quick to reply and assist with an error they didn’t cause. This was a great experience and I appreciate their fast reply and support!

24 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Customer Service and High-Quality Toy Kitchen!

Our children absolutely love the toy kitchen and fridge! Both pieces are incredibly well-made, sturdy, and look beautiful in our playroom. The fridge is not only a massive hit for imaginative play, but it also doubles as the perfect storage solution to keep all of their toy food items organized and off the floor.We did have a small issue with a few parts, but the company's customer service was outstanding. They were extremely kind, helpful, and shipped out replacements immediately. It is rare to find such great support these days. Highly recommend this set to anyone looking for a quality play kitchen!

22 de maio de 2026
Avaliação não solicitada

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