Titan Energy Systems Avaliações 

425
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Titan were extremely efficient and responsive, providing good advice to suit my green energy needs. My solar set up with battery was installed, up and running just a week after my survey. The quote, t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was recommended by a friend and I treated this process with a degree of scepticism. The reality was an amazing experience from the highly qualified and friendly staff talking me through th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bet you don't show this KEEP WELL AWAY FROM TITAN ENERGY the lads on site are great.The office management is were the problems begin. All certifications are incorrect after they have tried to do 4... Ver mais

Avaliado com 5 de um total de 5 estrelas

Planned installation date saw high winds and we fully expected the installation team to give up and go home. They waited for the winds to drop and worked till 7pm to get the job done - thank you.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de energia solar

Escrito pela empresa

Leaders in home solar installation, improving the quality of life for homeowners by capturing and directing the abundant solar energy into homes. - UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

425 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 95% das avaliações negativas

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4,3

Todas as avaliações

(425)

127 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

SCAMMING COMPANY

TITAN ENERGY IS A SCAMMING COMPANY WITH A SCAMMING DIRECTOR. (If you look on company house you’ll get your answers)
Uk solar experts went into administration and then the director simply changed the name to titan energy but claimed to recall the contact list and job list from ‘uk solar experts’.
This company will no doubt go into administration again and nobody will get their deposits back again even though it states on their websites it’s ‘protected’ for 120 days. It is a lie.
The customer service I have received over the past few weeks has been nothing but appalling, arguing with myself over the phone and lying. One day claiming to have my deposit then another day not having it. I feel sorry for the other people that have lost hard earned money to this scam.
They did nothing but mock me and show no sympathy to our situation.
To top it off, when they took my deposit into administration they phoned the day before installation to cancel because ‘you have been massively under quoted’ which was a lie, they just wanted more money to cover the fact they lost my deposit.
Hope this helps people before they waste their money.

4 de março de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Aiden,

Thank you for your feedback.

Following the administration of UK Solar Experts, Titan Energy began operating as a separate company. Any deposits or payments made to UK Solar Experts prior to the administration were held by that company and form part of the administration process. Unfortunately, those funds are not accessible to Titan Energy, which is why customers are directed to the administrators or their payment provider regarding refunds.

Where customers chose to continue with their installation, Titan Energy offered the option to honour the original quotation where possible. In some cases, however, the original pricing or scope of work provided by the previous company was found to be inaccurate or incomplete, which can require adjustments before an installation can safely proceed.

We categorically deny any suggestion of dishonest behaviour or that customers were mocked by our staff. Our team works hard to assist customers during what has been a very complex situation following the administration of another business.

After reviewing the call recordings relating to your case, we found no evidence of any mocking behaviour. The conversations show our team attempting to explain the situation and work towards the best possible solution given the circumstances.

If you would like us to review your case again, please contact us directly with your details so we can look into this further.

Kind regards,
The Titan Energy Team

Avaliado com 1 de um total de 5 estrelas

I emailed three times to ask for our…

I emailed three times to ask for our deposit back, and received no return of any of my emails. I had to go through my bank to enable them to regain my money back. Not impressed at all, especially we were told without any doubt we could have our deposit back with no trouble.😈

18 de fevereiro de 2026
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Christine,

Thank you for your feedback.

We’re sorry to hear about your experience and any frustration caused. During the period when UK Solar Experts went into administration there were a large number of enquiries and, unfortunately, some communications may not have been responded to as quickly as expected.

Deposits that were originally paid to UK Solar Experts were handled by that company prior to the administration process, which means Titan Energy does not have direct control over those funds. In many cases customers were advised to recover deposits through their bank or the relevant administration process, which appears to be the route you have successfully taken.

We apologise for any inconvenience caused and appreciate you taking the time to share your experience.

Kind regards,
The Titan Energy Team

Avaliado com 1 de um total de 5 estrelas

Do not use this company

Do not use this company, I felt railroaded into committing with them (I did cancel the contract) after the previous company (Uk Solar experts) had gone into liquidation! I had cancelled that contract but didn’t get my deposit back due to administration, this company took over and said if I cancel the contract they won’t pay back the deposit but would honour the contract. However the invoice came through and was different to the original contract!!!! I felt I was being scammed so cancelled the contract. Funnily enough the two websites are exactly the same…. Make of it what you may!

13 de fevereiro de 2026
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Rose,

Thank you for your feedback.

We’re sorry to hear that you feel this way about your experience. When UK Solar Experts went into administration, Titan Energy offered customers the option to honour the original agreement so that installations could still go ahead and customers would not lose out on the systems they had already planned. This was intended to provide a solution and continuity during what was understandably a difficult situation for many customers.

With regard to deposits paid to UK Solar Experts, these were handled by the previous company prior to administration and unfortunately are not funds that Titan Energy has control over. Customers in that situation are normally advised to follow the administration or IBG process where applicable.

If there was any confusion regarding the quotation or invoice, this would never be our intention and we would always be happy to review this with you to clarify any differences.

Kind regards,
The Titan Energy Team

Avaliado com 5 de um total de 5 estrelas

Titan Solar exceptional customer care 👌

All the staff I've communicated with have been especially helpful, very efficient, truthful and transparent which was a major factor for me! They explain their products very thoroughly and also in layman's terms if necessary. I've still to have the installation but up to now it's been a very pleasant experience, very efficient, just all round lovely people to meet and do business with

12 de fevereiro de 2026
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi John,

Thank you for taking the time to leave such a kind review.

We’re really pleased to hear that your experience with the team so far has been positive and that you’ve found everyone helpful, transparent, and easy to communicate with. We always aim to explain everything clearly so customers feel confident and comfortable with their system, so it’s great to hear that came across.

We look forward to completing your installation and ensuring the rest of the process goes just as smoothly.

Kind regards,
The Titan Energy Team

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service. Very helpful and a big thank you to Matt for explaining how things worked and what I required for my setup

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Paul,

Thank you for taking the time to leave such a positive review.

We’re really pleased to hear that you were happy with the service and that Matt was able to clearly explain everything and help you understand what was needed for your setup. We’ll be sure to pass your kind feedback on to him.

If you ever need any further support, please don’t hesitate to get in touch.

Kind regards,
The Titan Energy Team

Avaliado com 1 de um total de 5 estrelas

Not a good begining or ending

My battery and inverter was installed by their engineer in November 2025, I was told it is simple to see how all things was working from the app. Well the engineer couldnt get the app to see my plant, so he called the main office who also tried, to no avail. In the begining i told the salesman that i also have an Inverter and solar panels installed, he said no problem they will all be linked into the app. The engineer left saying he had to be somewhere, and the office said that he would call Fox to look into the problem. I waited a week and called them back, and was told i needed a dongle and they would send one. Around a week later one arrived and they asked me to install it into the Inverter so i did, still no joy, they said it was the wrong one, so they sent another one 2 weeks later. I tried that and they said they still could not see it on their system and would call Fox again. Still no call back i rang 2-3 times a week for a month and in the end i gave up around christmas. I rang again and was told that a new dongle was going to be sent as the one sent was wrong too.I got hold of a guy called Ben who said he would come and see what could be the problem. So I called the office to ask when can someone come to help, and was told there would be no point anyone coming, because i need a CT clamp not a dongle, and they would send one to me. But before that Neil rang to say that he had looked at the pictures that his engineer had sent him, and said that by the picture the engineer had put the CT clamp on the wrong cable and asked me to put it on another cable. Well straight away i could see the battery ,inverter and the dongle on the app, but not the solar panels. I waited a couple weeks or so then called about getting the solar panels on the app too, and was told that they would send a CT clamp, 2 weeks went by, so i called on friday to be told they have gone into administration and to find someone else to look after my system, and not to worry as it was still under warranty, we are now called Titan Energy Group, I would not advise anyone to buy anything from them, unless you want blood pressure problems. I cannot see why they couldnt see this job through, if all that was needed was a CT clamp.

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Clive,

Thank you for taking the time to leave a review. We’re sorry to hear that you found the process frustrating, however we would like to clarify a few points regarding the situation.

From the beginning, the issue described was related to the monitoring setup and not a fault with the battery or inverter themselves. Our team spent a significant amount of time assisting remotely, including multiple phone calls and troubleshooting steps. Neil also reviewed the installation photos and was able to identify that the CT clamp had initially been installed on the wrong cable. Once this was corrected, the inverter, battery and dongle immediately appeared in the app, confirming that the system itself was operating correctly.

The reason the solar generation was not showing in the app is because your existing solar system is a separate inverter, which requires an additional CT clamp to monitor generation correctly. This is standard when integrating a battery system with a pre-existing solar installation. As advised, we arranged to send the correct components required to complete this monitoring setup.

Unfortunately, since UK Solar Experts has since gone into administration, we are no longer able to continue arranging further parts or site visits under that company. However, the equipment itself remains covered under the manufacturer’s warranty, and any qualified electrician or solar installer can complete the simple CT clamp installation if required.

We do appreciate your feedback and would like to highlight that throughout the process our team did continue to assist remotely and ultimately identified the cause of the monitoring issue.

Kind regards,
The Titan Energy Team

Avaliado com 5 de um total de 5 estrelas

Titanic service

From Paul in sales to Beth on the phones, and all the engineers, great work. Chuffed to bits. Thank you.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Fiore,

Thank you for your kind review! We’re really pleased to hear that you had such a positive experience with the whole team, from Paul in sales to Beth on the phones and our engineers on site. I’ll be sure to pass your feedback on to them — they’ll be delighted to hear it.

We’re glad you’re happy with everything and appreciate you choosing us.

Kind regards,
The Titan Energy Team

Avaliado com 1 de um total de 5 estrelas

Poor after sales

Installation was fine. Electrician came and set up system, had to put in a booster for the signal, all ok.
This was October.
In January we changed Internet provider. Simple you would think.
Far from it. Since then the inverter has been offline, and the booster doesn't recognise the new WiFi. Tried phoning UKSE, if answered the relevant person has been on lunch, unavailable or will call back. Never happened. I tried Givenergy. Purely an automated service, impossible to speak to anyone. Emailed Dylan direct, he sent me a You Tube link, still no joy. Spoke to someone today after trying a couple of different phone lines. Told this is outside of their warranty and if they sent an engineer it would incur a £250 call out. We spent £10000 (paid on full before starting) on this system. There wasn't even an offer of good faith. The other option was to have an ethernet cable fitted. My router is at the front of the house. The Inverter is on the back wall of an extension.
Really has been a shockingly poor after sales experience. Would not recommend
Ian Allden

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Ian,

Thank you for your feedback.

We’re pleased to hear the installation itself went smoothly.

With regard to the current issue, as explained, this has arisen following a change of internet provider and router. Unfortunately, Wi-Fi changes are not covered under our installation warranty, as this is not a fault with the solar system, inverter, or battery — it is related to a change in your home network settings.

We did provide guidance to help you reconnect the system, including a YouTube walkthrough which many of our customers successfully use when changing broadband providers. We also discussed the option of running an ethernet cable to create a direct and more stable connection between your router and inverter.

If you would prefer for one of our engineers to attend and reconnect the system, we are of course happy to arrange this; however, as advised, this would be subject to our standard £250 call-out fee, as this is not a system fault but a Wi-Fi/network change within the property.

Should you wish to proceed with a visit or require further guidance, please contact our office directly and we will be happy to assist.

Kind regards,
The Titan Energy Team

Avaliado com 4 de um total de 5 estrelas

A couple of issues which prolonged the…

A couple of issues which prolonged the work but the guys sorted them out and as it was a terribly cold and wet day they did really well.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Kenneth,

Thank you for your review. We really appreciate your patience on the day while the team worked through the couple of issues that came up. It was definitely not the best weather to be working in, but we’re pleased to hear the team managed to get everything sorted for you.

Kind regards,
The Titan Energy Team

Avaliado com 4 de um total de 5 estrelas

A happy customer

Well from the start I was hugely impressed the sales team were great rather than pushing for big sales just to get money out of me they researched my usage thoroughly and catered to my needs which ended up far less than I had expected,
There was an upset mid process that delayed the installation and communication could have been better, but the error was compensated.
The installation team were good and despite some unforeseen issues were able to complete the installation to a high standard. Now it’s just a waiting game to see if the savings are as projected 😊😊

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Thank you for your great review — we really appreciate you taking the time to share your experience.

We’re pleased to hear that the sales team took the time to properly assess your usage and recommend a system tailored to your needs rather than overselling. That’s exactly how we believe solar should be done — designed around the customer, not the other way around.

We also appreciate your patience during the mid-process delay. While we always aim for smooth communication throughout, we’re glad we were able to resolve the issue and put things right.

It’s fantastic to hear that the installation team delivered a high standard of work despite the unforeseen challenges on the day — we’ll be sure to pass that feedback on to them.

Now comes the exciting part — watching the system perform and seeing those projected savings start to show, If you ever need any support or have questions as you monitor performance, we’re always here to help.

Kind regards,
The Titan Energy Team

Avaliado com 1 de um total de 5 estrelas

My solar system has been offline for…

My solar system has been offline for **more than six weeks** following a simple WiFi speed upgrade. The company's customer service response has been absolutely unacceptable, demonstrating a complete disregard for the customer. **If I could choose a rating below one star, I would.**

**The system is actually useless, and the amount of money I used to generate from my old Feed-in Tariff (FIT) is higher than what I am getting from this new system after spending over five thousand pounds.** This is deeply frustrating given the substantial investment.

Here is a breakdown of my experience and the poor service:

*System Failure:** The problem began when the system went offline after a WiFi speed upgrade. Initial troubleshooting steps from the company's rep and a generic YouTube link from did not work.
Wasted Effort:** We were forced to buy an Ethernet cable to fix the unstable WiFi connection. The company's provided instructions for this solution failed, and the cable became jammed in the inverter port,
* **Complete Lack of Support:** To escalate the issue, I **tried to call GivEnergy directly, but they never answered the phone.**
* **Failed Service:** The company itself scheduled an engineer visit **three separate times**, and the engineer was a **no-show every single time.**
* **Stalled Resolution:** Despite multiple communications detailing the month-long failure, the cable issue, and the failed appointments, the only advice offered was complicated, multi-step instructions for a manual power-cycle/restart of the inverter, which we requested to do on a guided video call.

The issues have been complex, the remote troubleshooting has failed for over six weeks, and the physical service appointments were never honored. The product is failing, the promised financial return is nonexistent, and the customer support is nonexistent. The entire experience is completely unacceptable."

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Zaidoon,

Thank you for your review.

We are sorry to hear that you feel this way; however, we would like to clarify the situation.

Following your broadband upgrade, your system went offline due to changes to your home WiFi connection. This is not a fault with the solar system or inverter itself, but a connectivity issue relating to your internet service. WiFi configuration and broadband-related issues do not fall under our installation terms and conditions.

Despite this, we have provided extensive support. Neil spent over four hours on the phone with GivEnergy attempting to assist in resolving the issue on your behalf, and Dylan has consistently remained in contact providing ongoing support and troubleshooting guidance.

As remote troubleshooting was unsuccessful, we offered a site visit to reconnect the system. As this is not a system fault and falls outside of warranty coverage, this visit would be chargeable at £250. This option was offered to you and declined.

We remain willing to assist in resolving the connectivity issue should you wish to proceed.

Kind regards,
The Titan Energy Team

Avaliado com 1 de um total de 5 estrelas

DO NOT USE THESE PEOPLE

Oh dear, where do I begin?
1st week in January I noticed on the app no energy was being generated from the solar panels. Called UKSE no answer left a message no call back left another message same again. What started next is an email chain you wouldn't believe. Apparently they know what the problem is even though no-one to date has even been out to look. It's a cable or lead in the inverter so they say! Let's just say the emails both ways have been long and frequent. Me trying to get answers and the job completed. UKSE basically apologising but not actually doing anything. Not one person has had the decency to pick up the phone, call me and try to explain the situation. Today I was promised the managing director would call me at 3.00pm. Guess what he's been in meetings all day!!
If this is not sorted on monday coming you can look forward to seeing all the pathetic emails they've sent me.
Do not buy from this company. They promise the world and you can't get them off the phone before the panels are fitted afterwards they treat you like something they've trod it!

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Paul,

Thank you for your review.

We are sorry to read your comments and would like to clarify the situation.

When you first reported the issue in the first week of January, our offices were shut due to the Christmas holiday period. Despite this, we reviewed your system remotely as soon as possible once we reopened.

From the remote diagnostics, we advised that the issue was the communication cable between the inverter and the battery. As this is a GivEnergy-manufactured component, we were required to order the replacement part directly from the manufacturer. Unfortunately, delivery of this part took longer than expected, which was outside of our direct control.

As soon as the material arrived with us, we arranged for an engineer to attend your property within three hours to complete the repair.

We understand that being without generation is frustrating, and we appreciate your patience while we waited for the manufacturer’s component. However, it is not accurate to suggest that no action was taken. The delay was due to waiting for a specific GivEnergy part, not a lack of effort or intention to resolve the matter.

We remain committed to providing support to all of our customers and resolving any issues as efficiently as possible.

Kind regards,
The UK Solar Experts Team

Avaliado com 5 de um total de 5 estrelas

Great Experience and exceptionally quick service

I was looking at a full install for some time and had a good idea of what I wanted and how it would work for my circumstances. Having completed a fair amount of market research I was ready to reach out to a company, ironically it was a typo on my behalf (was looking at a local company in the S/W) but ended up putting my details in UK Solar Expert site during a system calculation enquiry. Firstly, the link to their video was extremely useful and answered many of my questions and actually changed my config requirements to a system that suited my physical area better (included the gateway box). From start to finish it was seamless, the engineer team were spot on and had it done in 6 hours..thoroughly recommend but suggest you do all the research before hand as before you know it your in a call, and unless you have a plan it may be to much for some to take in. Installation date could have been within 72 hours - the installation was complete before another company that I enquired with even responded! Great service, awesome work ethic on site - totally adaptable to my requirements (I'm OCD with cable runs and location). Cleaned up and gone with full working system in place. I've taken some time to post this as I wanted to soak test it before I put my remarks in and not disappointed, even with the weather we've had recently would definitely recommend to anyone to engage if they are ready for a system of their own.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Jack,

Thank you so much for taking the time to leave such a detailed and thoughtful review — it really means a lot to us.

It’s great to hear that the system design tools and video helped shape a setup that worked better for your space, and that the final configuration (including the gateway) suited your requirements. We’re also really pleased to hear the installation team delivered exactly what you were looking for, especially with attention to detail on cable runs and layout — we know how important that is.

We appreciate you mentioning the importance of doing research beforehand too. Solar can be a lot to take in initially, and it’s always good when customers come into the conversation with a clear idea of what they want to achieve.

Thanks again for your recommendation and for waiting to post until you’d had time to properly test the system. If you ever need anything in the future, we’re always here to help.

Kind regards,
The UK Solar Experts Team

Avaliado com 1 de um total de 5 estrelas

AVOID OR BE PREPARED TO BE BOMBARDED BY AI

Would not email me after promising and now I am being bombarded daily with condescending messages from DG, whom I assume to be AI

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Robert,

Thank you for your feedback.

We can assure you that all correspondence is sent by real members of our team — not AI — and it is never our intention to come across as condescending.

We have also checked our database and are currently unable to locate your details from this review. If you could please contact us directly with your name and installation address, we will gladly look into this matter further.

Kind regards,
The UK Solar Experts Team

Avaliado com 5 de um total de 5 estrelas

Great service

The whole process of getting our solar system was really straight forward and easy thanks to everyone at UK Solar Experts. From our initial enquiry through to the installation everything was made easy.
The best bit was there were no pushy sales tactics which we were getting from other suppliers that were quoting for us.
We have already recommended them to friends.

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Matt,

Thank you for your kind words and for taking the time to leave us a review.

We’re really pleased to hear that you found the whole process straightforward from start to finish, and especially that you appreciated the no-pressure approach. That’s something we really pride ourselves on, so it’s great to know it stood out compared to other suppliers.

Thank you as well for recommending us to your friends — that genuinely means a lot to the whole team. If you ever need anything in the future, please don’t hesitate to get in touch.

Kind regards,
The UK Solar Experts Team

Avaliado com 4 de um total de 5 estrelas

Good intalkation but with one problem.

The installation was great from the engineers. They turned up on time and and we were polite and efficient.
The only issue was the length of time the scaffolding remained up after the installation was complete. Despite three phone calls to the after care team to ask when it would be removed after the first two days, I was told each time it would be later in the day. Each time, this did not happen and nobody apologised or let us know why. The result was scaffolding outside the front of the house blocking access to the garden and blocking light out of the house for a week after installation.
It was a shame as this one thing spoilt an otherwise good installation experience.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Neal,

Thank you for your review and for your kind comments about our installation team — we’re really pleased to hear they arrived on time and carried out the work politely and efficiently.

We’re sorry to hear that the delay in removing the scaffolding caused frustration. While scaffold removal is often scheduled separately from the installation team and can sometimes be affected by availability or weather, we appreciate that clearer communication should have been provided. You should not have had to chase for updates, and we apologise that this was your experience.

We understand how inconvenient it can be having scaffolding remain in place longer than expected, particularly when it affects access and natural light. Your feedback has been noted and will be shared internally to help improve our aftercare communication going forward.

We’re glad that overall you were happy with the installation, and we appreciate you taking the time to provide balanced feedback.

Kind regards,
The UK Solar Experts Team

Avaliado com 5 de um total de 5 estrelas

All staff very helpful Bethany and…Dylan most help with all my questions of which there was many

All staff very helpful Bethany and Dylan were very helpful with all my questions which was many,
Tom the electrical engineer really very good fitting all parts and shown me how it all worked .
I am very pleased with all aspect of this installation I am the only Bungalow in my close with solar hope more will follow thanks Doug Lowe .

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Doug,

Thank you so much for your fantastic review, Doug — it really means a lot.

We’re delighted to hear that Bethany and Dylan were able to answer all of your questions (no matter how many there were!). We always encourage customers to ask as much as they need — it’s important you feel fully confident and informed throughout the process.

It’s also great to hear your positive feedback about Tom. We’ll be sure to pass on your comments to him — he takes real pride in his work and in making sure customers understand exactly how their system operates.

We’re thrilled that you’re pleased with every aspect of the installation — and even more proud that you’re leading the way as the first bungalow in your close with solar! Hopefully, you’ve started a trend 😊

If you ever need any support, we’re always here to help.

Kind regards,
The UK Solar Experts Team

Avaliado com 2 de um total de 5 estrelas

Great start & install... problem arose & now cannot get a response

Edit:

Seen your reply and you have since returned to my address to finally fix?
Just as you have 'merged' with Titan is a worrying factor if i'm not longer on your system and still having faults...

Having had a good install mid 2025, all was going well until it appears PV system no longer generating.
Have tried to contact UK solar experts now since Nov, leaving several messages however no one either answers phone or responds to emails & messages

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Titan Energy Systems

Resposta da Titan Energy Systems

Hi Mike,

Thank you for your review.

We’re sorry to read that you’re experiencing an issue with your system, however after checking our database we have been unable to locate your details based on the information provided in this review.

It’s possible the installation may be registered under a different name, address, or postcode. If you could please contact us directly with your installation address and preferred contact details, we will look into this matter as a priority and assist you further.

We’re committed to supporting our customers and resolving any issues as quickly as possible.

Kind regards,
The UK Solar Experts Team

Avaliado com 5 de um total de 5 estrelas

Very pleased with the overall service…

Very pleased with the overall service from UK Solar Experts from day one! Spoke to a very helpful guy from the sales team who set up a zoom call for the next day, can’t remember the guy‘s name on the zoom call but he was very helpful too answered all our questions and explained in layman terms the workings of the solar panel system, what we would need for our property at a competitive price. Site survey was carried out before works commenced, the roofers and electricians done a professional and tidy job on the installation day, Bethany and Dylan were there to assist every step of the way quick to respond via email and arrange certificates needed to import an export energy to the National Grid. good job, well done! I would highly recommend this company.👍🏼

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was all good

It was all good, we were a new build so things took a little longer but all sorted now and working fine

22 de outubro de 2025
Avaliação não solicitada

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