Titan were extremely efficient and responsive, providing good advice to suit my green energy needs. My solar set up with battery was installed, up and running just a week after my survey. The quote, t... Ver mais
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Veja o que dizem as avaliações
I was recommended by a friend and I treated this process with a degree of scepticism. The reality was an amazing experience from the highly qualified and friendly staff talking me through th... Ver mais
Bet you don't show this KEEP WELL AWAY FROM TITAN ENERGY the lads on site are great.The office management is were the problems begin. All certifications are incorrect after they have tried to do 4... Ver mais
Planned installation date saw high winds and we fully expected the installation team to give up and go home. They waited for the winds to drop and worked till 7pm to get the job done - thank you.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Leaders in home solar installation, improving the quality of life for homeowners by capturing and directing the abundant solar energy into homes. - UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.
Informações de contato
Hollan House, Hatters Farm, Stott Lane, M24 6XL, Middleton, Greater Mancheser, Reino Unido
- 0161 524 2232
- info@titanenergyrenewables.com
- titanenergyrenewables.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
SCAMMING COMPANY
TITAN ENERGY IS A SCAMMING COMPANY WITH A SCAMMING DIRECTOR. (If you look on company house you’ll get your answers)
Uk solar experts went into administration and then the director simply changed the name to titan energy but claimed to recall the contact list and job list from ‘uk solar experts’.
This company will no doubt go into administration again and nobody will get their deposits back again even though it states on their websites it’s ‘protected’ for 120 days. It is a lie.
The customer service I have received over the past few weeks has been nothing but appalling, arguing with myself over the phone and lying. One day claiming to have my deposit then another day not having it. I feel sorry for the other people that have lost hard earned money to this scam.
They did nothing but mock me and show no sympathy to our situation.
To top it off, when they took my deposit into administration they phoned the day before installation to cancel because ‘you have been massively under quoted’ which was a lie, they just wanted more money to cover the fact they lost my deposit.
Hope this helps people before they waste their money.

Resposta da Titan Energy Systems
I emailed three times to ask for our…
I emailed three times to ask for our deposit back, and received no return of any of my emails. I had to go through my bank to enable them to regain my money back. Not impressed at all, especially we were told without any doubt we could have our deposit back with no trouble.😈

Resposta da Titan Energy Systems
Do not use this company
Do not use this company, I felt railroaded into committing with them (I did cancel the contract) after the previous company (Uk Solar experts) had gone into liquidation! I had cancelled that contract but didn’t get my deposit back due to administration, this company took over and said if I cancel the contract they won’t pay back the deposit but would honour the contract. However the invoice came through and was different to the original contract!!!! I felt I was being scammed so cancelled the contract. Funnily enough the two websites are exactly the same…. Make of it what you may!

Resposta da Titan Energy Systems
Titan Solar exceptional customer care 👌
All the staff I've communicated with have been especially helpful, very efficient, truthful and transparent which was a major factor for me! They explain their products very thoroughly and also in layman's terms if necessary. I've still to have the installation but up to now it's been a very pleasant experience, very efficient, just all round lovely people to meet and do business with

Resposta da Titan Energy Systems
Very good service
Very good service. Very helpful and a big thank you to Matt for explaining how things worked and what I required for my setup

Resposta da Titan Energy Systems
Not a good begining or ending
My battery and inverter was installed by their engineer in November 2025, I was told it is simple to see how all things was working from the app. Well the engineer couldnt get the app to see my plant, so he called the main office who also tried, to no avail. In the begining i told the salesman that i also have an Inverter and solar panels installed, he said no problem they will all be linked into the app. The engineer left saying he had to be somewhere, and the office said that he would call Fox to look into the problem. I waited a week and called them back, and was told i needed a dongle and they would send one. Around a week later one arrived and they asked me to install it into the Inverter so i did, still no joy, they said it was the wrong one, so they sent another one 2 weeks later. I tried that and they said they still could not see it on their system and would call Fox again. Still no call back i rang 2-3 times a week for a month and in the end i gave up around christmas. I rang again and was told that a new dongle was going to be sent as the one sent was wrong too.I got hold of a guy called Ben who said he would come and see what could be the problem. So I called the office to ask when can someone come to help, and was told there would be no point anyone coming, because i need a CT clamp not a dongle, and they would send one to me. But before that Neil rang to say that he had looked at the pictures that his engineer had sent him, and said that by the picture the engineer had put the CT clamp on the wrong cable and asked me to put it on another cable. Well straight away i could see the battery ,inverter and the dongle on the app, but not the solar panels. I waited a couple weeks or so then called about getting the solar panels on the app too, and was told that they would send a CT clamp, 2 weeks went by, so i called on friday to be told they have gone into administration and to find someone else to look after my system, and not to worry as it was still under warranty, we are now called Titan Energy Group, I would not advise anyone to buy anything from them, unless you want blood pressure problems. I cannot see why they couldnt see this job through, if all that was needed was a CT clamp.

Resposta da Titan Energy Systems
Titanic service
From Paul in sales to Beth on the phones, and all the engineers, great work. Chuffed to bits. Thank you.

Resposta da Titan Energy Systems
Poor after sales
Installation was fine. Electrician came and set up system, had to put in a booster for the signal, all ok.
This was October.
In January we changed Internet provider. Simple you would think.
Far from it. Since then the inverter has been offline, and the booster doesn't recognise the new WiFi. Tried phoning UKSE, if answered the relevant person has been on lunch, unavailable or will call back. Never happened. I tried Givenergy. Purely an automated service, impossible to speak to anyone. Emailed Dylan direct, he sent me a You Tube link, still no joy. Spoke to someone today after trying a couple of different phone lines. Told this is outside of their warranty and if they sent an engineer it would incur a £250 call out. We spent £10000 (paid on full before starting) on this system. There wasn't even an offer of good faith. The other option was to have an ethernet cable fitted. My router is at the front of the house. The Inverter is on the back wall of an extension.
Really has been a shockingly poor after sales experience. Would not recommend
Ian Allden

Resposta da Titan Energy Systems
A couple of issues which prolonged the…
A couple of issues which prolonged the work but the guys sorted them out and as it was a terribly cold and wet day they did really well.

Resposta da Titan Energy Systems
A happy customer
Well from the start I was hugely impressed the sales team were great rather than pushing for big sales just to get money out of me they researched my usage thoroughly and catered to my needs which ended up far less than I had expected,
There was an upset mid process that delayed the installation and communication could have been better, but the error was compensated.
The installation team were good and despite some unforeseen issues were able to complete the installation to a high standard. Now it’s just a waiting game to see if the savings are as projected 😊😊

Resposta da Titan Energy Systems
My solar system has been offline for…
My solar system has been offline for **more than six weeks** following a simple WiFi speed upgrade. The company's customer service response has been absolutely unacceptable, demonstrating a complete disregard for the customer. **If I could choose a rating below one star, I would.**
**The system is actually useless, and the amount of money I used to generate from my old Feed-in Tariff (FIT) is higher than what I am getting from this new system after spending over five thousand pounds.** This is deeply frustrating given the substantial investment.
Here is a breakdown of my experience and the poor service:
*System Failure:** The problem began when the system went offline after a WiFi speed upgrade. Initial troubleshooting steps from the company's rep and a generic YouTube link from did not work.
Wasted Effort:** We were forced to buy an Ethernet cable to fix the unstable WiFi connection. The company's provided instructions for this solution failed, and the cable became jammed in the inverter port,
* **Complete Lack of Support:** To escalate the issue, I **tried to call GivEnergy directly, but they never answered the phone.**
* **Failed Service:** The company itself scheduled an engineer visit **three separate times**, and the engineer was a **no-show every single time.**
* **Stalled Resolution:** Despite multiple communications detailing the month-long failure, the cable issue, and the failed appointments, the only advice offered was complicated, multi-step instructions for a manual power-cycle/restart of the inverter, which we requested to do on a guided video call.
The issues have been complex, the remote troubleshooting has failed for over six weeks, and the physical service appointments were never honored. The product is failing, the promised financial return is nonexistent, and the customer support is nonexistent. The entire experience is completely unacceptable."

Resposta da Titan Energy Systems
DO NOT USE THESE PEOPLE
Oh dear, where do I begin?
1st week in January I noticed on the app no energy was being generated from the solar panels. Called UKSE no answer left a message no call back left another message same again. What started next is an email chain you wouldn't believe. Apparently they know what the problem is even though no-one to date has even been out to look. It's a cable or lead in the inverter so they say! Let's just say the emails both ways have been long and frequent. Me trying to get answers and the job completed. UKSE basically apologising but not actually doing anything. Not one person has had the decency to pick up the phone, call me and try to explain the situation. Today I was promised the managing director would call me at 3.00pm. Guess what he's been in meetings all day!!
If this is not sorted on monday coming you can look forward to seeing all the pathetic emails they've sent me.
Do not buy from this company. They promise the world and you can't get them off the phone before the panels are fitted afterwards they treat you like something they've trod it!

Resposta da Titan Energy Systems
Great Experience and exceptionally quick service
I was looking at a full install for some time and had a good idea of what I wanted and how it would work for my circumstances. Having completed a fair amount of market research I was ready to reach out to a company, ironically it was a typo on my behalf (was looking at a local company in the S/W) but ended up putting my details in UK Solar Expert site during a system calculation enquiry. Firstly, the link to their video was extremely useful and answered many of my questions and actually changed my config requirements to a system that suited my physical area better (included the gateway box). From start to finish it was seamless, the engineer team were spot on and had it done in 6 hours..thoroughly recommend but suggest you do all the research before hand as before you know it your in a call, and unless you have a plan it may be to much for some to take in. Installation date could have been within 72 hours - the installation was complete before another company that I enquired with even responded! Great service, awesome work ethic on site - totally adaptable to my requirements (I'm OCD with cable runs and location). Cleaned up and gone with full working system in place. I've taken some time to post this as I wanted to soak test it before I put my remarks in and not disappointed, even with the weather we've had recently would definitely recommend to anyone to engage if they are ready for a system of their own.

Resposta da Titan Energy Systems
AVOID OR BE PREPARED TO BE BOMBARDED BY AI
Would not email me after promising and now I am being bombarded daily with condescending messages from DG, whom I assume to be AI

Resposta da Titan Energy Systems
Great service
The whole process of getting our solar system was really straight forward and easy thanks to everyone at UK Solar Experts. From our initial enquiry through to the installation everything was made easy.
The best bit was there were no pushy sales tactics which we were getting from other suppliers that were quoting for us.
We have already recommended them to friends.

Resposta da Titan Energy Systems
Good intalkation but with one problem.
The installation was great from the engineers. They turned up on time and and we were polite and efficient.
The only issue was the length of time the scaffolding remained up after the installation was complete. Despite three phone calls to the after care team to ask when it would be removed after the first two days, I was told each time it would be later in the day. Each time, this did not happen and nobody apologised or let us know why. The result was scaffolding outside the front of the house blocking access to the garden and blocking light out of the house for a week after installation.
It was a shame as this one thing spoilt an otherwise good installation experience.

Resposta da Titan Energy Systems
All staff very helpful Bethany and…Dylan most help with all my questions of which there was many
All staff very helpful Bethany and Dylan were very helpful with all my questions which was many,
Tom the electrical engineer really very good fitting all parts and shown me how it all worked .
I am very pleased with all aspect of this installation I am the only Bungalow in my close with solar hope more will follow thanks Doug Lowe .

Resposta da Titan Energy Systems
Great start & install... problem arose & now cannot get a response
Edit:
Seen your reply and you have since returned to my address to finally fix?
Just as you have 'merged' with Titan is a worrying factor if i'm not longer on your system and still having faults...
Having had a good install mid 2025, all was going well until it appears PV system no longer generating.
Have tried to contact UK solar experts now since Nov, leaving several messages however no one either answers phone or responds to emails & messages

Resposta da Titan Energy Systems
Very pleased with the overall service…
Very pleased with the overall service from UK Solar Experts from day one! Spoke to a very helpful guy from the sales team who set up a zoom call for the next day, can’t remember the guy‘s name on the zoom call but he was very helpful too answered all our questions and explained in layman terms the workings of the solar panel system, what we would need for our property at a competitive price. Site survey was carried out before works commenced, the roofers and electricians done a professional and tidy job on the installation day, Bethany and Dylan were there to assist every step of the way quick to respond via email and arrange certificates needed to import an export energy to the National Grid. good job, well done! I would highly recommend this company.👍🏼
It was all good
It was all good, we were a new build so things took a little longer but all sorted now and working fine
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