Una vera e propria fregatura l’articolo pessimo le scarpe sotto sono rovinate ho chiesto di fare reso in quanto non c’è un etichetta ma sono sparita. Una vera e propria truffa ho dovuto fare denuncia... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Livré rapidement. État du produit impeccable (lunettes de soleil D&G). J'appréhendais l'authenticité du produit au vu du prix bas mais le packaging, la qualité et les différents signets d'attestations... Ver mais
T.Luxy è stato davvero una piacevole scoperta. Rapidissimi a rispondere con un customer service competente e preciso nel dare informazioni sulle scarpe che avrei acquistato, spediscono con celerità e... Ver mais
Ware wurde schnell verschickt. Schon 4 Tage nach Bestellung, was für internationalen Versand wirklich sehr gut ist, wurden die Schuhe geliefert. Die Ware war auch gut verpackt und war wie beschrieben.... Ver mais
Detalhes da empresa
Escrito pela empresa
T.LUXY was born in 2005 as a family business in the fashion wholesale market. After a long experience in the fashion field T.LUXY has launched in 2020 its e-commence website which is active worldwide with a selection of the most interesting clothing and accessories from the best Designers such as Balenciaga, Burberry, Gucci, Valentino, Fendi, Saint Laurent, Givenchy, Prada, Bottega Veneta, Moncler, Off White, Heron Preston and more. T.LUXY offers an incredible assortment of high quality products at discounted prices, from new collections, to large stocks of high fashion stores, all with discounts from 10% to 60% on the retail price.
Informações de contato
Via Bagutta 13, 20121, Milano, Itália
- customercare@tluxy.it
- tluxy.com
4,2
Muito Bom
265 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The shipping took longer than expected
The shipping took longer than expected, other than that all was good, happy with my new bag.
20 de março de 2024
NEVER RECEIVED MY ORDER!
NEVER RECEIVED MY ORDER!! First experience ordering from the company I was very hesitant with it being located in another country and there’s no way to get in contact with them in real time. I purchased items March 20th didn’t receive any order confirmation so I reached out immediately customer service didn’t get back to me until late afternoon March 22nd stating the order was flagged and needed further verifications such as a picture of the card used and my ID that was very odd but I complied and sent what was requested PLUS a video of the order pending in my account it’s now March 25th… no reply AT ALL after multiple emails were sent and unfortunately the items were purchased for a birthday trip dated for March 28th now I want to cancel the order still no reply!! Now I have to dispute through my bank worst experience and delays in “24/7 customer support” ignoring emails played the biggest part feels like a huge scam!! Birthday trip ruined
24 de março de 2024
Avaliação não solicitada
Resposta da T.LUXY
Dear Customer,
we really apology for your disappointment. We did have more than one conversation via email, as we informed you that your order was identified as a fraud risk order, for this reason it has not been immediately processed.
Unfortunately the additional informations provided by you through our email conversations, have not passed our security verification, for this reason we decided to cancel and refund your order. This is a normal procedure in case of fraud risk orders.
We confirm that the refund was successfully processed just few days after you placed the order and we also sent you a refund email notification.
Of course we remain at your disposal for any further clarification or assistance.
Kind Regards
Customer Care
T.LUXY
Super Angebote ,gute Preis Leistung nur…
Super Angebote ,gute Preis Leistung nur Premium Marken alles 100%
19 de março de 2024
My first order..
was fulfilled in an perfect way!
A great jacket was selected!
The offer was vey good!
Package was very secured.
Shipping was very quick.
19 de março de 2024
Tutto perfetto
14 de março de 2024
I am trying to return an item and have
I returned my item and they responded quickly for that
19 de março de 2024
Avaliação não solicitada
Super fast delivery in a solid package
Super fast delivery in a solid package! Happy happy happy!
14 de março de 2024
Top thank you
11 de março de 2024
good service
The service is good and efficient and good discounts.
Also they sell high labelled goods.
I would give it a good rating .
7 de março de 2024
Sono veramente il top impeccabili e…
Sono veramente il top impeccabili e molto veloci grazie
6 de março de 2024
Ware wurde schnell verschickt
Ware wurde schnell verschickt. Schon 4 Tage nach Bestellung, was für internationalen Versand wirklich sehr gut ist, wurden die Schuhe geliefert. Die Ware war auch gut verpackt und war wie beschrieben. Über alle Versandschritte wurde ich mittels Email-Benachrichtigungen immer auf dem Laufenden gehalten - so wünscht man sich das.
4 de março de 2024
SERVIZIO OTTIMO
29 de fevereiro de 2024
Great experience
Great experience! Fast delivery, great discount on top brands.
20 de fevereiro de 2024
Resposta da T.LUXY
Dear Customer,
We have checked the tracking details of your order and we can see that it was successfully delivered to you, with a slight delay. Your review has been wrote just few days before receiving your order.
Please feel free to contact our customer care at customercare@tluxy.it if you need to discuss further about this case.
Kind Regards
Customer Care
T.LUXY
SCAM FAKE
SCAM
i bought a bag for 5300€ which turned to be fake
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da T.LUXY
Dear Customer,
Thank you for contacting us and for your time for this review.
Unfortunately we are unable to trace your order and investigate further, as we can not see any customer and order details related to your review.
However, we would like to inform you that T.LUXY is a luxury retailer and our aim is to offer a high quality service and great shopping experiences. Our customers’ satisfaction is very important to us.
We assure you that each item is carefully inspected before being shipped to the customer.
We kindly ask you to contact our customer service at customercare@tluxy.it in order to investigate further into your claim.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Care
T.LUXY
SCAM!!! Fake
SCAM!!!
I bought a Dior bag for 5300€ and it was fake. I will file a claim with the police!
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da T.LUXY
Dear Customer,
Thank you for contacting us and for your time for this review.
Unfortunately we are unable to trace your order and investigate further, as we can not see any customer and order details related to your review.
However, we would like to inform you that T.LUXY is a luxury retailer and our aim is to offer a high quality service and great shopping experiences. Our customers’ satisfaction is very important to us.
We assure you that each item is carefully inspected before being shipped to the customer.
We kindly ask you to contact our customer service at customercare@tluxy.it in order to investigate further into your claim.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Care
T.LUXY
Articolo perfetto
Ottima esperienza, sicuramente da fare. Consegna rapida e accurata. Articolo perfetto come da descrizione ad un ottimo prezzo!
21 de fevereiro de 2024
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