I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Ver mais
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Veja o que dizem as avaliações
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that need... Ver mais
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was... Ver mais
Detalhes da empresa
Sobre TMO - The Motoring Organisation
Escrito pela empresa
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Informações de contato
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Reino Unido
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excelente
357 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Tim was very excellent and he took his…
Tim was very excellent and he took his time to explain everything to me
28 de abril de 2026
Avaliação não solicitada
Very helpful and quick response
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
24 de abril de 2026
Avaliação não solicitada
Great service and the claim was…
Great service and the claim was authorised and dealt with very quickly
17 de abril de 2026
Avaliação não solicitada
The call handlers Mollie and Maria…
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone
24 de abril de 2026
Avaliação não solicitada
after some back and forth my claim was…
after some back and forth my claim was eventually put through and tmo were willing to help thankyou to luke for helping getting it sorted out
20 de abril de 2026
Avaliação não solicitada
Excellent service thank you
23 de abril de 2026
Avaliação não solicitada
Rachel was super helpful and very…
Rachel was super helpful and very informative, would definitely recommend the warranty based on this experience!
20 de abril de 2026
Avaliação não solicitada
Rachel was very helpful!!!
23 de abril de 2026
Avaliação não solicitada
Luke was very helpful
Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far
22 de abril de 2026
Avaliação não solicitada
Charlotte made the experience very…
Charlotte made the experience very simple asking the relevant questions and explaining why they were in contact .
22 de abril de 2026
Avaliação não solicitada
Rachel was polite and professional on…
Rachel was polite and professional on the call.
21 de abril de 2026
Avaliação não solicitada
Sell a warranty on a car that no garage…
Sell a warranty on a car that no garage in their network will accept a booking for, so essentially the warranty is not worth the apart it’s written on, customer service on this matter is shocking. Car is 2020 Range Rover
Avoid both TMO and Range Rover at all costs
20 de abril de 2026
Avaliação não solicitada
Resposta da TMO - The Motoring Organisation
Hi,
We understand your frustration, but it’s important to be clear about where the issue sits.
We have a robust, established repair network made up of thousands of independent garages nationwide. This works effectively for the vast majority of vehicles we support every day.
However, your chosen vehicle is a very different proposition for garage. Across the industry, these vehicles are well known for being time-intensive, and often less commercially viable for independent garages to take on. As a result, many repairers choose not to work on them, or significantly limit availability due to demand, tooling requirements, and the risk of extended workshop time.
That’s not something we control, and it isn’t a reflection of our service or our network. Tt’s a direct consequence of the type of vehicle involved and the realities of the high demand on vehicle repair market.
To suggest the warranty is “not worth the paper it’s written on” because some garages decline this type of work isn’t a fair representation. The cover remains valid, and where a suitable repairer is identified, we support and progress claims in line with the terms as expected.
We appreciate it’s inconvenient, but the availability of repairers for certain high-demand, complex vehicles is an industry-wide challenge and is not something specific to us.
If you’re still struggling to secure a booking, please get back in touch and we’ll continue to assist where we can.
TMO
Fast service with no hassle.
20 de abril de 2026
Avaliação não solicitada
Brilliant service
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that needed doing to my car. Definitely worth going with this company when buying a car for peace of mind. I was in contact with Charlotte at TMO who was really good help.
16 de abril de 2026
Avaliação não solicitada
Good experience
Becca vas very helpful and listened to us. Very professional and curious.
17 de abril de 2026
Avaliação não solicitada
Molly was very polite and helpful and…
Molly was very polite and helpful and finished off with avery genuine best wishes
17 de abril de 2026
Avaliação não solicitada
The company let me know the full price…
The company let me know the full price of my claim and after two days gave me the allowance of £500 towards my claim thank you.
17 de abril de 2026
Avaliação não solicitada
Best warranty company to have contract with for your car
Best warranty company to have contract with, best customer service fast process and I would 100% recommend this company to family members and others.
Absolutely brilliant 👍
17 de abril de 2026
Avaliação não solicitada
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