I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Ver mais
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Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that need... Ver mais
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was... Ver mais
Detalhes da empresa
Sobre TMO - The Motoring Organisation
Escrito pela empresa
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Informações de contato
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Reino Unido
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excelente
357 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Maria sorted my claim extremely quickly…
Maria sorted my claim extremely quickly and even gave me a follow up update to let me know that everyone had been notified and what the next steps were. Very polite, very professional, thank you Maria.
3 de março de 2026
Avaliação não solicitada
Really helpful advice when I first…
Really helpful advice when I first phoned up. I really felt as if the company wanted to help me. Once the work was carried out I received the appropriate compensation quickly. Very impressed.
6 de janeiro de 2026
Avaliação não solicitada
Excellent service from TMO
Excellent service from TMO, everyone I spoke to on the phone was courteous and polite. My claim was handled promptly and efficiently and paid out unbelievably quickly. Can’t fault the service.
16 de janeiro de 2026
Avaliação não solicitada
The staff were extremely helpful and…
The staff were extremely helpful and kept me appraised of progress throughout the process, liaising with the garage as well. Very happy with their service.
16 de janeiro de 2026
Avaliação não solicitada
Very helpful and efficient service…
Very helpful and efficient service throughout and I was kept in the loop about everything. They were very understanding about the inconvenience being caused, and pushed to get things resolved asap which was very much appreciated.
16 de janeiro de 2026
Avaliação não solicitada
Maria - excellent.
Maria was excellent. Very efficient, helpful and professional. A credit to the company.
15 de janeiro de 2026
Avaliação não solicitada
Operative was very polite and helpful
Operative was very polite and helpful. Checked my details before proceeding and gave clear information regarding next steps
14 de janeiro de 2026
Avaliação não solicitada
Great communication
Great communication, very pleasant and easy to deal with, sorted everything out with no problems. 10 out of 10 from me.
14 de janeiro de 2026
Avaliação não solicitada
The lady was so nice and polite helped…
The lady was so nice and polite helped and replied within minutes
14 de janeiro de 2026
Avaliação não solicitada
All round good old fashioned service
14 de janeiro de 2026
Avaliação não solicitada
Although there was a glitch with our…
Although there was a glitch with our claim, everyone I spoke with were very friendly yet professional. A special mention for Andrew who sorted the problem quickly.
14 de janeiro de 2026
Avaliação não solicitada
Very helpful
Very helpful, they worked hard to quickly resolve and help me with the issues I had.
I would definitely recommend.
13 de janeiro de 2026
Avaliação não solicitada
Very happy…
My claim was dealt with quickly and efficiently. Given that the relevant dealerships were quoting minimum 3 to 4 weeks before even looking at it, I was able to take it to a reputable local garage. Everything sorted between TMO and the garage. TMO kept me informed Very happy.
12 de janeiro de 2026
Avaliação não solicitada
Great service
Great service! You only know how good a warranty company is when you need to claim…. I did and the eligibility wasn’t clear, they used fault codes to establish the position and paid the entire bill. Very clear on how to proceed got from reporting the analysis to pay in two hours.
9 de janeiro de 2026
Avaliação não solicitada
Excellent service
My email claim for the repair on my BMW was dealt with the same day by a phone call from a very polite and helpful lady. I should receive the agreed sum in a weeks time!
8 de janeiro de 2026
Avaliação não solicitada
Charlotte was extremely efficient and…
Charlotte was extremely efficient and approved my claim within a very short period of time
8 de janeiro de 2026
Avaliação não solicitada
Excellent service
The insurance agent was very kind and professional. He explained everything clearly and in detail, making sure I understood all the terms. He also presented different options and helped me choose the one that best suited my needs. Excellent service and a very positive experience.
8 de janeiro de 2026
Avaliação não solicitada
Tim was very helpful and provided all…
Tim was very helpful and provided all the information regarding the after care cover. I would definitely recommend TMO.
8 de janeiro de 2026
Avaliação não solicitada
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