I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that need... Ver mais
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered... Ver mais
Detalhes da empresa
Sobre TMO - The Motoring Organisation
Escrito pela empresa
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Informações de contato
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Reino Unido
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excelente
358 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Flip of a coin and massive help from Rachael
Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da TMO - The Motoring Organisation
Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.
While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.
Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.
Amazing customer service
Great customer service, wasn't let down once and they made my thoughts feel listened to
18 de dezembro de 2025
Avaliação não solicitada
Warranty Gold cover
5 stars!
Great customer service & communication!
Warranty claim dealt with very smoothly and quickly, from first call 4 days later refund recieved!
Very impressed, very happy customer!
16 de dezembro de 2025
Avaliação não solicitada
Dealt with my claim well
Dealt with my claim well. Good communication from the company.
18 de dezembro de 2025
Avaliação não solicitada
Easy to set a policy up with everything…
Easy to set a policy up with everything explained in detail.
18 de dezembro de 2025
Avaliação não solicitada
Siobhan was great
Siobhan was great, clear i formation on the updates provided. Great atitude!
15 de dezembro de 2025
Avaliação não solicitada
Car Problem
My problem with my car was dealt with quickly and easily and I was kept aware of what was happening, the operative I spoke to on both occasions was very polite and friendly
10 de dezembro de 2025
Avaliação não solicitada
Yet again a timely response to my…
Yet again a timely response to my claim. Thank you
15 de dezembro de 2025
Avaliação não solicitada
this has got to be the fastest claim…
this has got to be the fastest claim ever all thanks to your hard working team, massive thanks to mollie who progressed the claim quickly and each member of staff i spoken too was ever so polite, thanks again ❤️
15 de dezembro de 2025
Avaliação não solicitada
Very helpful and good communication
15 de dezembro de 2025
Avaliação não solicitada
Mollie made everything clear and…
Mollie made everything clear and understanding, it was a pleasure dealing with her
12 de dezembro de 2025
Avaliação não solicitada
5 stars for Luke.
Luke was amazing start to finish, made what I expected to be difficult into an easy process especially when the claim was for my mum.
11 de dezembro de 2025
Avaliação não solicitada
Excellent customer service from Tim
Excellent customer service from Tim. So helpful and informative sorted out cover out promptly. Would recommend to everyine
10 de dezembro de 2025
Avaliação não solicitada
Excellent service
They explained everything in easy to follow instructions , I would recommend them to anyone else wanting to get a policy.
8 de dezembro de 2025
Avaliação não solicitada
Best Warranty around...
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It has definitely made, making my motoring worry free.
Thanks again
8 de dezembro de 2025
Avaliação não solicitada
Car repair
She was very polite and explained everything so well great service
8 de dezembro de 2025
Avaliação não solicitada
Really good customer service
Really good customer service. Phone answered promptly and claim was dealt with efficiently.
8 de dezembro de 2025
Avaliação não solicitada
Excellent efficient company
Excellent efficient company
2 de dezembro de 2025
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.