TMO - The Motoring Organisation Avaliações 358

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that need... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.

Avaliado com 5 de um total de 5 estrelas

I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered... Ver mais

Detalhes da empresa

  1. Mecânica de Carros
  2. Corretor de seguros

Sobre TMO - The Motoring Organisation

Escrito pela empresa

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

358 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Hi I gave my review 5 stars because I…

Hi I gave my review 5 stars because I was talking to Tim that put me in the right direction my warranty Inc was coming to the end and Tim explained everything to me that I needed to know he was very helpful polit it was like talking to a family member he put me at ease sometimes when you are talking to insurance people they can talk to fast and you can't take everything in but not with Tim it was a pleasure to talk to him God bless him thank you very much for today x

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Saviour of Christmas

Clear communication and a seemingly genuine desire to provide a helpful, positive solution. Luke explained the situation woth my warranty claim professionally and effectively giving confidence that a positive effective resolution was available. Thank you!!

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The Motoring Organisation warranty is…

The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da TMO - The Motoring Organisation

Resposta da TMO - The Motoring Organisation

Dear Mr Hatton,

We’re sorry to read your review and appreciate the opportunity to clarify the position for other readers.

Your claim was not declined on the basis of “wear and tear”. The decision was reached following an independent engineer’s inspection, which identified a number of adverse conditions through diagnostic and health checks rather than evidence of a single sudden mechanical failure. These findings indicate that the issues present had developed over time, with secondary effects occurring as a result.

Warranty cover is intended to respond to sudden and unforeseen failures. Where independent evidence shows deterioration or fault conditions that have existed prior to breakdown, or where damage is consequential, we are required to apply the policy terms as written.

We do not discourage customers from challenging decisions. On the contrary, where a customer remains dissatisfied after receiving a full written complaint response, we actively support escalation to The Motor Ombudsman, who can independently review both the technical evidence and our handling of the claim. This is often the most appropriate next step where there is a difference of opinion.

A formal written complaint response is currently being prepared and will be issued shortly, setting out the findings, the basis of the decision, and your escalation rights in full.

We aim to act fairly, transparently, and consistently for all customers, and decisions are based on independent technical evidence rather than assumption or convenience.

TMO

Avaliado com 5 de um total de 5 estrelas

Great service

Great service , really helpful, quick response to the garage and my car was fixed promptly.

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tim from customer service was very…

Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.

18 de dezembro de 2025
Avaliação não solicitada

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