I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Ver mais
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Veja o que dizem as avaliações
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that need... Ver mais
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered... Ver mais
Detalhes da empresa
Sobre TMO - The Motoring Organisation
Escrito pela empresa
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Informações de contato
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Reino Unido
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Tim was very helpful and provided all…
Tim was very helpful and provided all the information regarding the after care cover. I would definitely recommend TMO.
Very very hopeful explained to me…
Very very hopeful explained to me clearly on what I’m getting and made me feel like a valued customer…
Recent claim process.
Incredible quick process of claim within hours. Charlotte detailed everything and went through the process very clearly.
They have kept us updated all the way…
They have kept us updated all the way through the process and handled it all very efficiently.
Tim was really helpful with renewing my…
Tim was really helpful with renewing my cover.
Easy to deal with when needed
Easy to deal with when needed. TMO and the dealership did all the leg work to get the work done
Everything clear
Everything clear and above ground, well explained
Hi I gave my review 5 stars because I…
Hi I gave my review 5 stars because I was talking to Tim that put me in the right direction my warranty Inc was coming to the end and Tim explained everything to me that I needed to know he was very helpful polit it was like talking to a family member he put me at ease sometimes when you are talking to insurance people they can talk to fast and you can't take everything in but not with Tim it was a pleasure to talk to him God bless him thank you very much for today x
Everything was sorted quickly and…
Everything was sorted quickly and everyone I spoke to was really helpful
Luke was polite and took me through the…
Luke was polite and took me through the process for my claim
Thankyou Luke
Have a great Christmas
Mollie is a credit to your company
Mollie was very professional, very polite and dealt with it all really quickly
Saviour of Christmas
Clear communication and a seemingly genuine desire to provide a helpful, positive solution. Luke explained the situation woth my warranty claim professionally and effectively giving confidence that a positive effective resolution was available. Thank you!!
The Motoring Organisation warranty is…
The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.

Resposta da TMO - The Motoring Organisation
Great service
Great service , really helpful, quick response to the garage and my car was fixed promptly.
Excellent service throughout the full…
Excellent service throughout the full process ..luke was an amazing help and sorted everything out for me
Claim sorted same day
Claim sorted same day, friendly and polite, couldn’t fault them
Very personable
Very personable. Addressed the issue at pace.
I was listened to and dealt with in a…
I was listened to and dealt with in a very quick way given the urgency that the issue required
Marie was polite
Marie was polite, professional and very helpful
Tim from customer service was very…
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.
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