At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I n... Ver mais
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Veja o que dizem as avaliações
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Ver mais
A empresa respondeu
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Ver mais
A empresa respondeu
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja para Bebês
- Loja de Roupas para Bebês
- Loja Infantil
- Produtor de Bens de Consumo Rápido
- Loja para gestantes
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contato
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Estados Unidos
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Excelente
935 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful chat representative
Customer service representative via chat and email, responded quickly, was very helpful and friendly, and ended our correspondence with a link to click on and receive exclusive deals and offers! I couldn't have asked for a better experience!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi there,
Thank you for taking the time to leave some feedback on your experience.
We are delighted to hear that you are thrilled with the service provided to you, we are so happy to hear that you found our service to be quick, helpful and friendly! We are pleased that you are satisfied with your experience with us and we hope you continue to love our products as much as we do.
Warm Wishes,
Tommee Tippee
Above and beyond!!!
I am beyond satisfied and grateful for the care and support I’ve received from Tommee Tippee representatives! I had an issue with my wearable pump and when I called I spoke with someone from the parent-care center (Izzy) and not only did she follow up with me through email after the call, but she made sure I got another pump hassle free! She was caring, attentive, patient and very friendly! I’ve never experienced a representative so helpful! As a mom of a nb who’s barely a month old, it was imperative that I get a new pump asap, and that’s exactly what happened! Izzy went above and beyond to get what I needed! I cannot express how thankful and grateful I am to have had such a supportive and caring representative! Thank you Tommee Tippee! I will recommend this product to every new mother I come across!!!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Cece,
Thank you for sharing this lovely feedback!
We are thrilled to hear how satisfied you are from the support of our Parentcare Specialists, we are so happy to hear that your query was resolved swiftly, efficiently and hassle-free. We are delighted to hear how you found our team to be caring and supportive throughout the experience, we are always here to support you.
We are pleased you have received the best support and we hope you continue to love our products as much as we do!
You've got this, we've got you.
Tommee Tippee
Go prep cooler not working
Go prep cooler not working, couldnt find purchase email but their agent, Jude, was very helpful and arranged a replacement straight away. If only all customer service agents were like this.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Paul,
Thank you for your feedback.
We are sorry to hear that you experienced an issue with your PrepGo Formula Feed Maker and we are delighted to hear that your query was resolved by our Parentcare Specialist efficiently. We are so pleased to hear you are satisfied with the service you received and we are thrilled you found our team very helpful with this.
We hope you continue to love our brand as much as we do!
Warm Wishes,
Tommee Tippee
Tommee Tippee Insulated Sporty Cup Replacement Lids
I had two customer service reps, Antony and Jo! I reached out inquiring about getting new lids for my sons Tommee Tippee Insulated No-Spill Sporty Toddler Sippys. My son has level 3 autism and will only use these sippys, we have tried tons of other ones that end up going to my nephew’s since he won’t use them. My son will chew the spouts till they are down to the hard plastic. I was inquiring about getting new lids, sadly Tommee Tippee does not have replacement lids you can buy. Which I explained I was okay with and would just purchase new sippy cups. Well, these two reps decided to send me two new cups completely free!!! I was over joyed! This company did not have to do that, as the cup was not a defect of their own, but of my son’s chewing. I love Tommee Tippee and so does my son! This company is definitely a 5 start company and easily the best company I have ever reached out too! Thank you again! (:
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Jean,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent Care Specialists went the extra mile to help you out and deliver the level of care and service we strive for.
We will make sure both Antony and Jo hear of your kind words.
Please do not hesitate to get back in touch should you ever require any further assistance/
Warmest Wishes,
Tommee Tippee
This company helped when I was in a…
This company helped when I was in a time of need and that is something I will never forget! Highly recommend as they have amazing customer service. Agent I had was Nicholas
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi,
Thank you for taking the time to leave your review of our services.
It's always great to hear that our Parent Care Specialists are able to be of help when it is needed most and make your parenting journey that little bit easier.
We will be sure to pass on your kind words to Nicholas.
Warmest Wishes,
Tommee Tippee
Jo was extremely knowledgeable and…
Jo was extremely knowledgeable and helpful when my issue. She found a solution to the problem and was able to quickly and efficiently have my problem taken care of
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Mag-e,
Thank you for taking the time to leave your review.
We're always grateful to hear that our Parent Care Specialists are able to be of help in a quick and efficient manner when resolving an issue. We will make sure to pass along your thanks to Jo.
Please do not hesitate to get in contact with us should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
DO NOT BUY
I bought the Tommee Tippee Insulated Sporty Bottle, 9oz double pack bc of the bite proof spout they’re supposedly leak proof well that’s false and not true because they leak even when sitting up right on the table. I’ve had to wash sheets and couch covers everyday in just the week of having them because they’ll literally spill out almost all the milk inside I’m done with them do NOT buy.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Karina,
Thank you for taking the time to leave feedback on your experience with the Insulated Sporty Bottles.
We're very sorry to hear you've experienced leakage with the Sporty Bottles. They are designed with a two piece valve system which should prevent this.
We would love the opportunity to look further into this with and see what can be done to resolve this to your satisfaction.
As Trustpilot has not provided us with your contact details, we kindly ask you contact us on the following, quoting reference 115072.
One of our Parentcare Specialist will be happy to discuss this further with you.
Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Looking forward to discussing it with you.
Warmest Wishes,
Tommee Tippee
Florence was extremely helpful
I bought a defective pacifier and reached out to support for assistance. Florence resolved my issue and got all pertinent information to help it not happen again with such efficiency and kindness. Cannot thank her enough!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Tiffany,
Thank you for taking the time to leave a review!
We’re sorry to hear the pacifier you received was defective, but we’re really pleased that Florence was able to support you and resolve the issue so efficiently. It’s great to hear she handled everything with such care and kindness, thank you for the kind words.
Best Wishes,
Tommee Tippee
The most incredible agent
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only because of the design and quality of Tomme Tippe products but also because the team will always take care of you the most professional and kind way possible! 11/10
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Rita,
Thank you for taking the time to leave some feedback on your experience!
We are thrilled to hear that you received excellent service and you are satisfied with the level of service provided to you, we are pleased our team resolved your query swiftly. We really appreciate your feedback and we are always happy to help and support, we hope you continue to love these products as much as we do!
Wishing you all the best,
Tommee Tippee
TommeeTippeeNorthAmerica is AMAZING
TommeeTippeeNorthAmerica is AMAZING
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Kellie,
Thank you so much for taking the time to leave your review.
We are so glad that you have had such a positive experience with us.
Wishing you all the best.
Tommee Tippee
Jo delivered outstanding customer…
Jo delivered outstanding customer service—friendly, attentive, and genuinely helpful from start to finish. They listened carefully, resolved my issue quickly, and made the entire experience smooth and stress-free. Truly a pleasure to work with. Highly recommend
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Prachi,
Thank you for your feedback. We are delighted to hear that Jo delivered outstanding customer service and was friendly and attentive. We are glad that she was able to resolve your issue quickly for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Resposta da Tommee Tippee North America
Hello,
Thank you for taking the time to leave your feedback.
We're always delighted to hear that our Parent Care Specialists were able to provide you with a great level of support.
If we can ever be of further help please do not hesitate to reach out to us.
Warmest Regards,
Tommee Tippee
Customer Service was great
Customer Service was great. Florence was able to resolve my issue quickly as a parent of two toddlers resolving these issues quick and easy was very helpful. Highly recommend their brand!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Dexter,
Thank you for taking the time to leave a review of your experience with Florence.
We are so happy to hear she was able to get everything resolved for you quickly and we hope your little ones like their new cups!
Best wishes,
Tommee Tippee
Amazing customer service
I made a chat request and met with Johnathan. I have never met someone so amazing as I did tonight. Having a complete stranger actually care how you are doing during a difficult time is rare these days. Thank you for trying to help find a pacifier for my son!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Amanda,
Thank you for taking the time to leave a review today.
We understand how important it is for little ones to have a pacifier that enjoy so we do apologize to hear you have been having a difficult time while trying to find the right one.
Although thank you for the kind words towards Jonathan we are glad to hear he was there to provide support during those difficult times.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Replacement cup for broken straw
Nicholas and Morgan were great to work with. They will be sending a new cup after a straw broke due to normal toddler use. This is much appreciated. I’d give 5 stars if the broken part could just be replaced (I’d pay for it!), as this is better for the environment.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Kirsty,
Thank you for sharing your experience and feedback with us!
We are so pleased to hear that you are satisfied with the level of service you received, we are also glad to hear that your query was resolved swiftly with a replacement on the way.
We are saddened to hear that your review dropped a star due to the lack of spare parts we have available for our Cups, we certainly understand how inconvenient this may be. We are happy to pass your feedback along to the relevant team as this helps us improve for the future!
Thank you for sharing, wishing you all the best,
Tommee Tippee
Great customer service
Chatted with both Morgan and Izzy they were both professional and helpful. Izzy was the second person I spoke with and she helped resolve my issue. I am very satisfied. I love your products and will continue to purchase them.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Don,
Thank you for taking the time to share your experience.
We are thrilled to hear that you were supported with your query and this was resolved swiftly by our customer service team. We are glad to hear that you received the best customer service and that you are satisfied with the service you received. We are so happy to hear you found us to be helpful and we hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
“I had a great experience with Tommee…
“I had a great experience with Tommee Tippee’s customer service. The representative was kind, patient, and genuinely helpful in resolving my issue. As a parent, it really means a lot to receive such understanding and efficient support. Thank you for making the process smooth and stress-free!”
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Georgia,
Thank you for taking the time to leave a review today.
We’re really pleased to hear you had a great experience with our customer service team and that they were able to support you in a helpful and understanding way.
We are always hear to help so you can enjoy those special moments with you little ones!
Best Regards,
Tommee Tippee
Excellent customer service
Excellent customer service. I had an issue with a straw and when it couldn’t be replaced, the company sent me brand new cups! Extremely accommodating and really stand by their product!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Laura.
Thank you for taking the time to leave a review today.
We’re sorry to hear about the issue you experienced. We know how important routine is for little ones, so it’s never ideal when something stops working. That said, we’re really pleased to hear our team was able to resolve this quickly and get a replacement to you without much delay.
Please do not wait to reach out if you ever need anything else.
Warm Regards,
Tommee Tippee
Customer service was fast ..efficient &…
Customer service was fast ..efficient & easy .. Spoke with Anna
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Jayda,
Thank you for taking the time to leave a review today.
It is great to hear that Anna was able to resolve your issue so quickly.
If you ever need anything else we shall be here to help so do not wait to reach out.
Best Wishes,
Tommee Tippee
I was able to order the parts I needed…
I was able to order the parts I needed except for 1 and they promptly told me they was out of stock for the time being. They were very helpful
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hello Haley,
Thank you for leaving your lovely review it is much appreciated.
We are glad to have been able to provide you with some spare parts and are sorry that one was out of stock please be rest assured that stock is frequently updated and to continue getting in touch with anything you may need.
We will do our very best to assist you.
Best wishes
Tommee Tippee
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