At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I n... Ver mais
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Veja o que dizem as avaliações
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Ver mais
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I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Ver mais
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Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja para Bebês
- Loja de Roupas para Bebês
- Loja Infantil
- Produtor de Bens de Consumo Rápido
- Loja para gestantes
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contato
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Estados Unidos
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Excelente
935 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gayla & Jo were a huge help for me…
Gayla & Jo were a huge help for me today! Great customer service.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Danielle,
Thank you for leaving a review of your experience with Tayla and Jo.
We are very happy to hear they were a massive help and able to offer you some Bottles.
Best wishes,
Tommee Tippee
Contacting customer service regarding a product defect
Contacting customer service regarding a product defect was easy to do. Izzy listened very patiently and was able to connect with me via email to obtain more details while staying on the phone. She was able to help resolve the issue and provide suitable alternatives for replacement. I am very pleased with the experience!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Irene,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Izzy listened patiently and was able to resolve the issue for you quickly and efficiently. We will pass along your feedback to Izzy.
Kind regards,
Tommee Tippee
Im a first time mom this brand made…
Im a first time mom this brand made pumping so much more easy for me to handle and I got spare parts I need for free I highly recommend this brand
26 de novembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Kaleigh,
Thank you so much for your feedback!
It's lovely to hear that we have been able to help with your pumping journey and that we were able to assist in getting some spare parts to you.
Please let us know anytime if we can be of any further help.
Best Wishes,
Tommee Tippee
My bottles had some unusual damage…
My bottles had some unusual damage after a short period of using them, and TT had me send some pics and is mailing new ones! All under 24 hrs. Thanks!
24 de novembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Jordan,
Thank you for taking the time to leave a positive review.
We are so pleased to hear our specialists were able to help and get you some new Bottles that you can feel confident in using.
Best wishes,
Tommee Tippee
Great communication and very nice
Great communication and very nice! love all the products. ive used everything from birth to now 18 months
17 de novembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Catey,
Thank you for your feedback. We are delighted to hear you you received great communication from our service.
We are glad to hear that you love all our products. We design our products to be as parent friendly as possible.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Anna is an awesome agent!
I was helped by Anna. They were very helpful and kind. I appreciate their kindness and quickness in getting back to me to help resolve my query. Thank you, Anna! You rock!
7 de novembro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi,
It is so lovely to hear Anna made your experience with us awesome! It was a pleasure to assist you.
Thank you for providing your feedback
-Tommee Tippee
Free pump parts
I spoke with Izzy to receive the correct pump parts I was searching for. She helped tremendously! Thank you!
29 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Sonya,
We are happy to hear you have had a positive experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback!
-Tommee Tippee
Jo was absolutely amazing constantly…
Jo was absolutely amazing constantly keeping me updated with my order and supplies information letting me know some parts are out of stock but I’d still be able to get them when they come in! Absolutely love the company and products 🩷
29 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Emily,
Thank you for taking the time to leave a review today.
We are delighted to hear Jo was able to provide such a postive experience and that you are enjoying your products.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Customer service was amazing I had a…
Customer service was amazing I had a set of bottles that were having some issues and I reached out to customer service and due to the issues and the fact that these bottles are only 3 months old they allowed me to dispose of them and they sent me replacements of all five bottles. My son loves these bottles.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hello Vigna,
Thank you for your feedback.
It is wonderful to hear how happy you are with the service that you received and that your issue was resolved by our Parent Care Specialists. We are delighted that your son loves our bottles, and we greatly appreciate you taking the time to leave your review. Your feedback means a lot to us.
Please do not hesitate to contact us should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
I spoke with Antony as I had purchased…
I spoke with Antony as I had purchased a faulty breast pump, and my local store couldn’t follow through with the return. He sent me a replacement pump to my original electric pump as I couldn’t find it anywhere and had to try out their hands free pump. They’re the best with customer service super quick and understanding. Thank you Antony you’ve saved my first breastfeeding experience.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Dama,
It was a pleasure to have have been able to assist you. We are glad to hear you had a smooth and pleasant experience with us, thanks to Antony. Hope you enjoy your new pump!
-Tommee Tippee
Beverly was super helpful
Beverly was super helpful! Quick response and very kind. One of my parts are on back order but Beverly was very apologetic and honest about when I will be able to get those parts. Great customer service
27 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hello Kelsey.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Beverley was very kind and quick to respond.
We will certainly pass your kind words on.
We hope you continue to use our services and products in the future.
Best Wishes.
Tommee Tippee.
Tayla was an outstanding representative…
Tayla was an outstanding representative that tried her best to resolve my issue. She was punctual, kind and very understanding
27 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Delphine,
Thank you for leaving such a glowing review for Tayla.
We are so pleased to hear she was kind and understanding when helping you out with your query. We all hope that you're able to find a style of cup that'll work for your grandson.
Best wishes,
Tommee Tippee
I’m very disappointed with this…
I’m very disappointed with this purchase. I bought the pumps, and they don’t even work properly. The sizing is completely off, and to make things worse, the replacement parts I ordered aren’t even in stock. Overall, a terrible product and a waste of money. I wouldn’t recommend this to anyone.
26 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Keyla,
Thank you for taking the time to leave a review.
We do apologize to hear about the experience you have received with this pump.
We can see you have been in touch regarding this matter and we are sorry the outcome was not as expected. Once we have more stock we can assist with sending the required parts.
Once again we do apologize we were not able to resolve this matter right away.
Warm Regards,
Tommee Tippee
Email Assistance from the Best!
I had a not so great experience with their Chat Bot so reached out via email. Angel, Nicholas and Jo all came to the rescue and made everything right. I love Tommee Tippee products for my grandchildren!
20 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Good evening,
Thank you for taking the time to leave some feedback in regards to your experience.
We are ever so sorry to hear that you had a tough time with our ChatBot, however, we are so pleased to hear that our Customer Service team was able to resolve your query efficiently for you. We are thrilled to hear that you are satisfied with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great customer service!
I contacted customer service because both of my toddler’s Sippee Cups were leaking. The team responded quickly, guided me through a few troubleshooting steps, and arranged replacements right away. Everything was handled professionally and with care. Really appreciated the smooth and helpful experience!
20 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Sa,
Thank you for your feedback. We are delighted to hear that our customer service team were able to assist you quickly and send you out a replacement sippee cup for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Izzy was very quick and helpful thank…
Izzy was very quick and helpful thank you!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Jasmine,
We are glad to hear you have had a great experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
Excellent Service
There is always room for improvement but they went out of their way to send me advanced anti colic bottles out of gesture since my daughter was having issues with a different tommee tippee bottle.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Katie,
Thank you for sharing your feedback. We’re really pleased to hear the team could step in and get the advanced anti-colic bottles sent to help with your little one’s feeding.
If there’s ever anything more we can do, just reach out through our contact page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Anna was so wonderful to work with
Anna was so wonderful to work with, I really appreciate her taking the time to listen to how hard my situation is. Tommee tippee was so kind to donate bottles & pacis to me for my baby boy due soon. Due to the government shut down an my state having a back log with unemployment I am struggling with buying stuff for my baby that’s due in January.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Samantha,
Thank you so much for your kind words. We're really glad to hear Anna was able to support you during such a challenging time, and we’re wishing you and your baby boy all the very best as you prepare for his arrival.
If you ever need anything else, please don’t hesitate to reach out through our contact page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Great experience and problem solved!
The internal straw of my son’s favorite cup was lost at daycare. I contacted customer service and messaged with Nicholas who was super helpful. There are no replacement parts available but he sent me a replacement cup! I wasn't expecting such great customer service and you saved the day for my little guy. I can't thank you enough!!
15 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Rachel,
We pride ourselves on providing great quality products and the service to match! We are glad to hear this has been the case in your experience with us, thanks to the lovely Nicholas.
Thank you for taking the time to leave a review.
-Tommee Tippee
Anna was super helpful in getting me…
Anna was super helpful in getting me additional parts!
15 de outubro de 2025
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Mackenzie,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are always pleased to hear that our Parent Care Specialists was able to be of assistance.
Best wishes,
Tommee Tippee
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