We had a great experience - we had a minor issue with what was delivered and their responsiveness was outstanding - they went out of their way to help us and worked with us to resolve promptly. Great... Ver mais
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Veja o que dizem as avaliações
Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any... Ver mais
A empresa respondeu
I purchased the rattan style console table & used it as a makeup desk. It is the best makeup desk I’ve ever had! Super simple instructions to assemble & it’s very sturdy 10/10 recommend!
Poor quality. Ordered two bedside tables, which were shipped separately, website describes "wood veneer" which usually means thin slices of wood glued to MDF but these were printed MDF panels, which l... Ver mais
Detalhes da empresa
Sobre Tommy Swiss
Escrito pela empresa
Tommy Swiss is a vertically integrated online furniture retailer shaking things up. We believe furniture prices have been too expensive for too long. By cutting out the middlemen, we are able make great quality furniture at unbelievably low prices
Informações de contato
60 Fenton Street, 3166, Huntingdale, Austrália
- info@tommyswiss.com.au
- tommyswiss.com
3,9
Muito Bom
322 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bed was delivered incomplete
Bed was delivered incomplete. After many months and many emails I still haven't received the missing parts.
update: tommyswiss now issued a full refund given the issue with the missing parts.
13 de janeiro de 2020
Avaliação não solicitada
Resposta da Tommy Swiss
Hi Andre, could you please provide your order number so we can reach out to you and send out any missing parts for you? We don't have any open cases at the moment with missing parts, and all issues are resolved within 24 hours. Look forward to assisting you with your bed frame.
queen size bedhead
The bedhead arrived quickly and was exactly as described.
11 de janeiro de 2020
Avaliação não solicitada
Great value-for-money plus free…
Great value-for-money plus free shipping - an easy on-line transaction. This is the 3rd upholstered bed or bed frame I have purchased. New fabrics (eg Velvet) or colors to the range would be a welcome addition Tommy Swissf, as a number of online retailers are offering the same product now. Overall, very happy with product.
10 de janeiro de 2020
Avaliação não solicitada
We love the bedhead and it looks…
We love the bedhead and it looks fantastic in my daughters bedroom.
It looks lovely with all the new quilts and cushions, the bed head is the icing on the cake.
It arrived early, and the courier kept in contact with me, with SMS to let me know how far he was, which I found to be great, as I have a disability I felt more comfortable knowing when he was arriving so I could call my husband, 10 mins. before the courier( Hunter) arrived.
Thank you for a great product at a great price.
Pauline
10 de janeiro de 2020
Avaliação não solicitada
Item arrived on time and looks good
Item arrived on time and looks good.
Not too hard to assemble.
9 de janeiro de 2020
Avaliação não solicitada
Seems to be made well and should last…
Seems to be made well and should last many years , a little on the firm side but happy
20 de dezembro de 2019
Avaliação não solicitada
Great little bed
Great little bed, easy to put up, fast delivery. Always great from these guys!
19 de dezembro de 2019
Avaliação não solicitada
Beautiful jewellery and super fast…
Beautiful jewellery and super fast delivery
19 de dezembro de 2019
Avaliação não solicitada
They use Hunter Express to deliver in NSW
Ordered something to NSW. They used Hunter Express (who are appalling), and when I never received the package, said it was my fault and suggested they would charge me $50 to 'cancel the order'.
They've closed my ticket and haven't responded to my emails. Horrendous company using a horrendous delivery service.
1 de dezembro de 2019
Avaliação não solicitada
Resposta da Tommy Swiss
Hi Natalie, thank you for leaving a review. Your ticket has been escalated already and we are in the process of resolving it. We apologise for the experience and as you know from our emails we never state that customers are at fault. Our customer service agent noted that on the courier tracking page there was a delivery attempt on the 12 November, and no one was at home, and a further delivery attempt on 21 November which was refused by the receiver. We are investigating this with the courier and would really like to resolve this together :)
Great mattress
Great mattress to sleep on, very comfy. Only issue is that it is very very heavy to lift to tuck in sheets, Doona's etc. Can only lift the top and bottom edges to tuck in coverings, the rest just have to hang out. Maybe if it had handles on the sides it would make it a bit easier to lift, but as is, the mattress is extremely heavy.
26 de outubro de 2019
Avaliação não solicitada
the mattress was a very welcome gift
the mattress was a very welcome gift. very comfortable for my bad back
26 de outubro de 2019
Avaliação não solicitada
Great beds great storage very happy
25 de outubro de 2019
Avaliação não solicitada
An amazing value for money mattress…
An amazing value for money mattress will buy again
25 de outubro de 2019
Avaliação não solicitada
Item as described and fast delivery
24 de outubro de 2019
Avaliação não solicitada
Horrible experience! Re tv entertainment unit.
Horrible experience. Re tv entertainment unit. See my review on Tommy Swiss product review website. Cheap garbage material they use. Never again!!
19 de outubro de 2019
Avaliação não solicitada
Very happy with the product and service.
3 de outubro de 2019
Avaliação não solicitada
Lovely item
Lovely item, well priced and delivery was very fast.
28 de setembro de 2019
Avaliação não solicitada
Great value and no fuss installation!
Love this bead head. We'll be back for more, thanks guys!
26 de setembro de 2019
Avaliação não solicitada
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