Topsoil & More Avaliações 

44
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brilliant service, couldn't ask for anything better, from ordering to delivery. Ordered 70/30 it was top quality, just what I needed to top dress my lawn. Delivery was exactly as arranged. The... Ver mais

Avaliado com 2 de um total de 5 estrelas

The 70/30 mix soil was disappointing. I ended up with 2 wheelbarrows full of stones, that’s what I was able to push out via the leveling rake. And whatever stones were left on soil, too many to pick.... Ver mais

Avaliado com 5 de um total de 5 estrelas

I used the site calculator to work out how many 850kg bags to order - worked out perfectly. Once I placed the on-line order I contacted the service desk to get a delivery date, we were going on holida... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a mammoth bag of top soil for laying grass. Sent email with pictures of location, parking restrictions, etc to make sure that there will not be any issue with delivery. There was a slight issu... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de solo superficial
  2. também em
  3. Barragem
  4. Empresa de paisagismo
  5. Fornecedor de relva

Escrito pela empresa

We are a family run business that has worked in the commercial and domestic landscaping sector across the UK for over 30 years and we want to share our passion for great quality Topsoil with you! Whether you are laying turf to create a new lawn, topping up your raised beds or starting a veggie patch with the kids, we have the right Topsoil for the job. If you aren't sure what you need, give us a call. We love to share our Topsoil knowledge and spread the love (and the Topsoil) around!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

44 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(44)

12 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Driver dropped at awkard location

Driver dropped at awkard location

1 de agosto de 2024
logotipo da Topsoil & More

Resposta da Topsoil & More

Thanks for taking the time to leave a review Nicky but we are disappointed you felt the need to leave a one star review after the delivery company and myself called you repeatedly on the day of delivery so you could meet the driver to tell him where you'd ideally like the pallet to be left. Our deliveries are usually kerbside/on a driveway but your delivery location was a communal gardens quite a way off the kerbside. When the pallet was left where you did not want it, because you unfortunately did not get to him at the delivery location before he had to move on, I arranged for the delivery company to return the next day to move the pallet for you. I texted to ask you if they had been back to move the pallet as requested and I received no reply from you so I am disappointed to see this review given the lengths we went to help you. Customers receive a 2 hour ETA of their delivery by email on the day of delivery so they can be on hand to show the driver where to leave the pallet and it's out of our hands if customers are not available and do not answer the phone when called. Sarah

Avaliado com 5 de um total de 5 estrelas

Good quality topsoil

Had an appointment when delivery took place but l was phoned up to confirm where the delivery was to be placed, which was helpful. The quality of the topsoil seemed much better than a similar delivery l had from elsewhere as it had no unwanted inclusions.

25 de julho de 2024
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Resposta da Topsoil & More

Thank you very much for your review - happy to help :-)

Avaliado com 3 de um total de 5 estrelas

Solid, compacted, little soil or loam

Seller has been in touch and it looks like there was a one-off issue with our order. I can see the other reviews are excellent so I agree it must have been a one-off problem. Important thing is they have offered several options to make this right for us which is important in business. I really appreciate their follow up and I'll be buying from them again.

Veggie bed topsoil bulk bag not fit for purpose. It was solid, compacted and had to be forked out. Masses of long sticks which had to be removed. Composition was mostly soil conditioner with lumps of subsoil. You wouldn't even use this as a soil conditioner or mulch as so compacted and dense. Had to be broken down and sieved. This is the 3rd company I've used and this product was by far the worst quality. It was despatched a week later than the order confirmation indicated and only received updates when i chased it a few times. No one answered the phone during working hours. Not a professional experience. The haulier was very good which was the only good point.

10 de maio de 2024
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Resposta da Topsoil & More

We are really, really sorry again for the below standard customer service and product you experienced and appreciate your understanding in the circumstances of what is a one-off blip in our processes due to factors beyond our control which we will now investigate further. We are always happy to receive feedback, good or bad, and take on board all comments to investigate what has gone wrong and why, and to ensure it does not happen again. Thank you for giving us the opportunity to rectify the situation and for you to confirm you would be happy to buy from us again - that is really appreciated as a small, family run business.

Avaliado com 5 de um total de 5 estrelas

Quality topsoil

Good advice and guidance provided pre order by Sarah and the topsoil delivered was perfect for the job and I’d certainly recommend Topsoil & More to anyone after a choice of top quality soil for laying turf on

6 de abril de 2024
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Resposta da Topsoil & More

Thank you for your great review - happy to help you progress your garden project

Avaliado com 5 de um total de 5 estrelas

Great experience

Absolutely brilliant service, a really person on chat which makes a nice change. Answered all my questions and arranged delivery on a set date. Great product. Would highly recommend

26 de março de 2024
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Resposta da Topsoil & More

Thanks for your great review - happy to help :-)

Avaliado com 5 de um total de 5 estrelas

Excellent soil and customer service

The soil is nice quality and my plants seem to be doing well in it so far. Customer service was also excellent: Sarah was very prompt and helpful in answering my queries about delivery. I will definitely order from here again!

26 de fevereiro de 2024
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Resposta da Topsoil & More

Thank you for your fantastic review. We are pleased to hear your plants are loving their new soil!

Avaliado com 4 de um total de 5 estrelas

Pleasingly efficient

Good website. Prompt informative response and despatch. Delivery a little less efficient. Had to chase up because it didn't arrive within the time-slot allocated. But arrived eventually and all good.

16 de fevereiro de 2024
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Resposta da Topsoil & More

Thank you for your great review of our product and service - it is really appreciated. We are really sorry for the slight delay you experienced on the day of delivery and will pass your feedback on to our delivery partner.

Avaliado com 5 de um total de 5 estrelas

Easy service

Easy to use service, good product and quick delivery…. Affordable … what more could you want ? I’ll use them again if needed

9 de janeiro de 2024
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Resposta da Topsoil & More

Thanks for your great review!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Ordered a mammoth bag of top soil for laying grass. Sent email with pictures of location, parking restrictions, etc to make sure that there will not be any issue with delivery. There was a slight issue with delivery, but Sarah has sorted it very promptly which meant I could get everything done on time.

5 de outubro de 2023
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Resposta da Topsoil & More

Thank you for your great review - happy to be of service to you!

Avaliado com 5 de um total de 5 estrelas

This is my second purchase of Top Soil…

This is my second purchase of Top Soil from this company and my experience remains the same... Good quality product. Item received within the time stipulated on the website. And the price was very reasonable.

20 de julho de 2023
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Resposta da Topsoil & More

Thanks for your repeat purchase! We are really pleased to hear your great feedback. Topsoil & More

Avaliado com 5 de um total de 5 estrelas

Try this company before going any further

On my original phone call I was given best advise on which topsoil to purchase from their sales person called Sarah who was very knowledgeable. Delivery was right on time and my gardener commented on what good quality the soil was. Overall this was an excellent service from inception to conclusion.

6 de junho de 2023
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Resposta da Topsoil & More

Thank you for taking the time to leave such a great review - it is really appreciated. Topsoil & More

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