I made contact with TotalEnergies to obtain our kWh usage for one of our offices. Qyaam Clark was able to help very quickly, and was also very friendly and polite. I have had great difficulty obtainin... Ver mais
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Veja o que dizem as avaliações
Typing our conversation to each other avoided any difficult in voice accents. it let me read my response before sending it, to ensure what i said made sense. The response were quite quick and tot... Ver mais
I have been having a few issues with logging in to our account recently and a few other queries that I couldn't find the answer for. Today I spoke with Qyaam Clark on the web chat facility, who was so... Ver mais
Great today with Qyaam Clark. Poor yesterday when their AI led me on but didn't explain there was nobody working to answer my query.
Detalhes da empresa
Sobre TotalEnergies Gas & Power (UK only)
Escrito pela empresa
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Informações de contato
Reino Unido
- 08002761014
- totalgp.com
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shandre McGregor
Shandre McGregor - super helpful and quickly sorts your queries.
Shandre McGregor was quick to respond…
Shandre McGregor was quick to respond and provided very relevant informations.
I have gotten a good response to my enquiry.
Thank you to Qyaam Clark
Thank you to Qyaam Clark for her quick response giving me who to contact within the company. Really appreciated this as we are being chased for information and for some reason 4 MPRNs were missing from the Bernicia group portfolio.
A billing and smartmeter query Sweetness Javu
Sweetness Javu was patient, informative and clearly concerned about the problem. Excellent service
Sweetness Javu was extremely…
Sweetness Javu was extremely professional and the most helpful person I have dealt with at Total energy
Shandre McGregor was really helpful and…
Shandre McGregor was really helpful and sorted everything clearly and efficiently.
Shameeg was a superstar and resolved my issue quickly and efficiently
I was unable to download an invoice from the portal and Shameeg was very quick and very helpful in resolving the issue.
I got the information I needed from…
I got the information I needed from Ayabonga
Shameeg Excellent customer service – issue resolved quickly
Shameeg was incredibly helpful and sorted my issue out quickly and efficiently. He was professional, responsive, and made the whole process very straightforward. It’s always reassuring to deal with someone who understands the problem straight away and resolves it without unnecessary delays. Excellent customer service.
Quaam Clark was great letting me know…
Quaam Clark was great letting me know the portal was down and sending through the invoices I was after.
Qyaam Clark helped me with my enquiry…
Qyaam Clark helped me with my enquiry today, the service was speedy and I had my answer and problem solved within minutes. Thank you
Ayabonga assisted me quickly and…
Ayabonga assisted me quickly and pleasantly
Qyaam Clark was very helpful
Best Customer Service Experience
Qyaam Clark was not only helpful, resolving my issue almost immediately but was clear and polite throughout. It was one of the best customer service experiences I have ever received and I think his dedication should be commended! He is s a credit to Total Energies!
I was able to obtain the information…
I was able to obtain the information that I had requested
Spoke to 'Ayobanga' via webchat who was…
Spoke to 'Ayobanga' via webchat who was super helpful - answered my query with minimal effort.
Ayabonga was very helpful and answered…
Ayabonga was very helpful and answered all of my questions
Ayabonga was very polite
Ayabonga was very polite, quick & very responsive & anserwed all my queries!
Shameeg helped me a lot
Shameeg helped me a lot. The problem was crazier than I thought, but he was very patient and explained everything clearly. Highly recommended!
Like every customer service agent I…
Like every customer service agent I have chatted with Shameeg was extremely polite and helpful
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