Tottenham Hotspur Avaliações 

I love the Spurs, so I order new gear regularly. I was very excited with some of the offerings this season and ordered four things to be shipped to me in the US. I was disappointed when I received my order and one of the shirts sent was incorrect. I tried for over a week to contact the shop, and when I finally got through, they told me they "couldn't" replace the shirt. Since I placed my order, the price increased $20, and they said I would have to place another order and pay the P&P again -- even though it was their error.

**I have updated my rating since I was contacted by the store's manager. He issued a voucher that would cover the increase in price and the additional postage. At this time, that is the best possible solution.

I have been trying to contact the club on a daily basis for passed 2 weeks via email and phone regarding a membership problem. Email was sent 14 days ago, a case number was allocated and I have heard nothing!! I phone daily holding on for over an hour on each occasion before having to hang up. Recorded message says they are experiencing high call volumes and yet their phones are only manned between 10.00 - 16.00 hrs. If they are that busy surely you would extend your office hours to full time not part time. This is really shoddy and unprofessional customer service Tottenham ..

Joined One Spur membership last year . Did not want a second year , but fell into the auto renewal trap and my account was debited £45 .It is now cancelled by the pp bank . I have cancelled my membership . Called Spurs customer service phone number was on the call for one hour no answer . Sent two emails no response . Awful customer service do not join . There happy they have my £45 what do they care .

Total disgrace. I’ve been on hold for 90 minutes one day 40 minutes the day after and no response from emails. Not even a we have received your email.
I have tried chat bot but as soon as they agree I need to speak with someone they close the chat and won’t accept any further response.
It’s looking like I’ll be unable to attend due to a minor issue that could have been resolved simply by speaking with someone.
Very poor customer service

been on hold to the ticket office for over an hour for two speparate days absolute joke you can't speak to anyone when you spend money for a membership you don't get any customer service its not on at all.

The website is very bitty totally unprofessional for a club of Spurs stature and pedigree. It takes far too long long to update player information it constantly drops when in use and reverts to some sort of advert. Please find a professional web designer to give it a proper overhaul so it is easier to navigate. I currently subscribe to Spurs play but that needs looking at too.

Wonderful tour of the stadium. Fantastic experience with outstanding guide!!

I have a cancer diagnosis and have been trying to get a refund for my membership this season as I cannot attend matches due to chemotherapy. This was before payment was taken. I have sent many emails and have not received a single reply. I have had to resort to making a claim through my bank. A total disgusting lack of empathy.

Awful Customer service for Hotspur+ members when have an issue and you have taken money I needed refunding. Emailed 16th July and still no reply 3 weeks later, despite giving me a case number on a generic reply you can’t respond to. Follow up emails not responded to via the email address you provide. Finally got hold of a phone number and took 40 minutes to answer when lines first opened at 10am. Was about to hang up when finally someone answered. Guy was helpful and sorted it out within minutes, so why could that not have been done 3 weeks ago on email and save my time? Live chat should also be an option and you desperately need more people to sort these issues. Was told it was because of the concerts you have on. But that isn’t fair to the loyal football fans and members and should be a dedicated separate line. Not impressed at all!!

I booked through Seat Unique for BTS, and it seemed none of the staff knew what was going on.
My package included a welcome drink and an extensive buffet. However, on arrival, I was sent back and forth between different floors for my welcome drink. The suite had no drinks stocked on arrival and staff were rushing into sorting this. I asked about the buffet to 3 different staff members and none of them could answer me.
The show was due to start just after 7pm, and the buffet was being rushed out to us around 6:45pm. Just a bit disappointing considering we paid a lot for a VIP experience and it felt nothing like that apart from the decent view of the stage.

It would be zero stars if an option. I bought an e gift card for a birthday present. On receipt it showed the gift balance but when they tried to use it it said the balance was £0. I have held for hours on the phone over the last 2 weeks trying to get through to someone to resolve this. It's disgusting and extremely embarrassing as this was a gift. I would like my money back so that I can buy a replacement gift.

I had just attending the 15 July System of a Down concert and was sat in section 530 which is the top tier on the southern end of the east side. I am therefore describing a seat at the extremity of the ground but would also like to think that I am describing an experience still shared by several thousand.

The sound quality was awful. We couldn’t hear basic only just hear the vocals and couldn’t hear the lead guitarist from queens of the Stone Age at all (stripping away the Essenes of the music). It sounded like I was at one stage of a festival hearing the band from another.

When queens of the Stone Age came on we left immediately when we couldn’t hear the vocals. Tottenham is so difficult to get to that it wasn’t worth sitting through that, despite the price we paid for the tickets.

These tickets were very expensive and Tottenham is hard to get to anyway. I will not be wasting my time and money on an event like that again when I can get to Birmingham far easier (I live in Somerset) and the sound quality is far superior.

I hope you find this feedback useful and kind regards.

Update: I’m glad that Tottenham have decided to ask for ‘more information’ from me but have not responded to the review or my email. I’m glad to see such an establishment hates people with disabilities and special needs.

I have waited a week for a response and have not received a reply. disgusting. I expect more than that from Tottenham, but I guess they don't care about individuals with special needs and not supplying people with water.

Went to watch Queens of the Stoneage with my son (18) and literally nobody could tell us how to get to our seats. Spoke to a supervisor and his 'map numbers were too small to help us' - he actually asked if we had a magnifying glass! We were then told that our seats were on the opposite side of the stadium to our entry point, which I did question as massively illogical; conveniently getting rid of us I realise in retrospect. We never found our seats and just went into some random entrance eventually (after an argument with one of the staff) and sat on some empty ones - we had missed a third of the set by then. We'd been seeking assistance for an hour at this point and had literally run around the stadium to get to where directed! Completely ruined the whole thing - a great deal of money wasted for something that we'd been looking forward to for so long (a nice experience before my son goes to Uni). If you get a ticket for section 447 then get a refund / don't bother going!! Utterly disgraceful - I'm never going back - I'm so angry that I had better stop typing!!!

I recently purchased an access ticket in a wheelchair section for BTS on the 6th July as, despite not being in a wheelchair, it suited my needs as someone with severe mobility issues and an inability to stand for the length of a concert. I have purchased seated tickets on wheelchair platforms/in wheelchair areas at multiple venues for years and it has never been an issue. Until now. I purchased the ticket on the 25th of June after I noticed a limited supply of access tickets within the wheelchair sections became available. Before buying, you could select “wheelchair” or “adult” so I, naturally, selected “adult” assuming I’d be given a folding chair or something similar as that is always the procedure at every other venue I’ve been to. It took 8 days for the access team to get back to me after I submitted my access form. Unfortunately, it was now Friday and only a few days before the concert. In the email I received they said that “I can see that you have booked a wheelchair space for the concert but can't necessarily see from your access card that this fits your requirements. Can you confirm that you will be attending in a wheelchair, and we can then go ahead and allocate a personal assistant ticket beside your wheelchair space.” I specified in my form what my my mobility issues entail and that I didn’t need a PA. My access card, which I provided a copy of, showed I cannot queue/stand and that I have difficultly walking more than short distances. Clearly none of that was taken into account before emailing me.

I was now under a strict time limit to get this mess sorted as there was no way I could travel into the city without knowing if I had a seat or not. I immediately emailed back and got no response so had to resort to phoning and was on hold for over an hour. As you can guess, the access team were no help, simply saying I shouldn’t have bought a ticket in a wheelchair area. I even asked if there was anywhere else they could put me. I was told that seeing as the concert was “sold out” that wasn’t an option. This actually turned out to be utter nonsense as, after watching videos of the performance and talking to people who were there, there were in fact entire seated sections practically empty. My ticket was promptly refunded.

My response to the Tottenham Hotspur Stadium access team would be that not everyone that doesn’t use a wheelchair can safely access ambulant seating. Every other venue I’ve been to understands this and is accommodating. It is also near impossible to get access seating through the stadium’s website as when tickets for a popular act first go on sale you’re put in the same queue as hospitality/VIP/premium and GA. Accessible tickets should ALWAYS be a separate link. Lastly, why offer two different types of tickets within a wheelchair area if only wheelchair users are allowed? I’m heartbroken that I wasn’t able to attend a concert that had been so very difficult to get a ticket for simply because the stadium refused to accommodate my needs that everywhere else seems to do easily.

I can only hope no others have been put in a similar situation but considering how this was handled I wouldn’t hold my breath. I genuinely feel for the Spurs fans who have to put up with this regularly. You’ve got a long, long, LONG way to go before you meet even the most basic of accessibility requirements.

Ordered a birthday gift for my husband. Waited 2 weeks. Order not dispatched. Tried to email twice...no response. Tried to call, on hold for 1hour 20mins, apparently, I was "No1 in the queue" that whole time. Tried to use their contact form, you can't use that without going through the motions with their chatbot. Chatbot said it would transfer me to a human. No human appeared. Ended up filing a grievance with PayPal. Do not give them your money!!!

No wonder the club has barely made in premier league. Bought a gitf card of £50 for my father in law for father's day, never delivered and I cannot get hold of anyone willing to help. You are a disgrace, a waste of money and people time.

Premier League Badge V4PB sad løs ved modtagelsen, og de svarer ikke ved henvendelse gennem deres hjemmeside.

This stadium is amazing with the trophy I love it john and megan was amazing

Absolutely awful. Overpriced food was cold. The stewards seemed a bit confused to where we were sitting. It was on the pitch, instead we were taken to the 1st floor of section 126. The one helpful steward was overruled by their ‘superior’. Didn’t see a second of the boxing I went there to watch. I’d never visit the stadium again and I’ve only supported Tottenham 40 years. Certainly not anymore