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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just got back from a 14 day 4 city break in Thailand taking in Bangkok, Chiang Mai, Phuket and Krabi which was just fantastic all organised by Tourhelp.co.uk agents name was Steve. He sorted everythi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience with Shaun. They planned the holiday into details! They were always helpful and available other than a short period of time when the guy who was looking after us left the company. But... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We booked a break through Tourhelp, 2 adults and 2 children for Disney Land Paris, it was out 1st trip abroad with the children, and must say was fantastically planned by Freddie & Clara Hunt.. from f... Ver mais

Avaliado com 5 de um total de 5 estrelas

I planned a trip with Michael Herdman, who very kindly organized everything for me, but unfortunately a family situation forced me to cancel my vacation. However, he helped me throughout the entire pr... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Tour Help UK specializes in delivering personalized travel experiences with an unwavering commitment to exceptional service and customer satisfaction. We provide a comprehensive range of travel solutions including flights, accommodation, curated tours, and end-to-end destination support ensuring every journey is seamless, enjoyable, and stress-free. Backed by a dedicated team available at every stage of your trip, we transform your travel plans into memorable, well-crafted experiences.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

448 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Smooth sailing process

Shaun was such a great help from start to finish really went above and beyond to make sure everything was just as we wanted.
The payments plans made it super easy with monthly reminders / links
Super smooth sailing
Would highly recommend
Thanks again

29 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was sceptical booking a trip through…

I was sceptical booking a trip through Facebook but Allen at your help holidays has been so helpful. Very patient and understanding and always replies when I message. We don’t go on our trip until Jan 2026 but we are really looking forward to it and I’m comfortable knowing nothing will be to much trouble for Allen to help with.

21 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Allen has made my experience from the…

Allen has made my experience from the start so less stressful and helped me alot. He has been fantastic and patient with me when wanted things explaining more to me. Was my 1st time booking, I would definitely recommend in future. Thank you for all your help Allen.

20 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Disneyland paris Trip :)

We booked a trip to disneyland paris for our daughters 8th birthday with Ben at tour help uk! Everything went lovely, I was a bit apprehensive that I had booked a trip through facebook so I bombarded ben with messages but nothing was ever too much trouble and he replied to all my questions and reassured me.
The hotel, flights and transfers all went fab! We had a slight hiccup with park tickets on day one but rang the office and it was sorted within 2 minutes which was excellent!!
Honestly would highly recommend Ben and tour help uk for a trip°
Thanks ben!!

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We booked a trip to Disneyland Paris…

We booked a trip to Disneyland Paris through tour help, they listened to everything we wanted and came back with more than we could expect, the customer service was outstanding from start to finish

19 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE !!!!!!!!

DO NOT USE !!!!!!!!

Ben is completely unreliable and untrustworthy. Do not place your faith or hard earned holiday money in this unprofessional, cowardly charlatan.
Ben blatanly lied to us about a booking he claimed he had made for us and deflected our concerns about said booking when it was directly put to him, stating 'everything was in order' and 'don't worry' when we queried it before we flew. Consequently, when we got to the destination we had queried with him, we found no such booking had ever been made.
Now, the coward is completely ignoring our emails of dissatisfaction and refuses to even acknowledge us.
After reading some of the reviews on here it seems his disgusting customer service ethics are quite common. That should tell you everything you need to know about this awful individual, the firm he represents and the unprofessional way he has total disregard for any customer care once he has taken a customer's hard earned/saved holiday money. He shamelessly doesn't care about anything other than getting his money. As customers, we deserve far far better than having this odious character cause massive personal disappointment and utter heartbreak and then not even have the common decency or ounce of honesty to give a simple explanation to why his MASSIVE FAILING happened in the first place.

Save yourself the heartbreak and disappointment. Go through a proper reputable firm with professional staff and get the holiday you've wanted and paid for

7 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Michael herdman was the gentleman…

Michael herdman was the gentleman helping me book a vacation for my son and you couldn't have met a nicer more pacient person. He helped me so much through the entire process and got me a great deal, even thought I changed my mind twice on what I wanted. Thank you so much for everything I will be recommending and using this service again.

12 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Iceland booking

Roy was able to answer any questions asked, responded quickly to queries and made suggestions to avoid unnecessary additional costs. He made the whole booking process easy and I would recommend to others

10 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Euro disney

I came across the website on Facebook and within a short time I had paid my deposit for a weekend away to euro Disney for my granddaughters 6th birthday Steve Rodgers who I delt with was very helpful and answered all the questions that I had. I would highly recommend to people in future.

9 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased

Shaun was very helpful and patient with me, we're looking forward to our holiday in Majorca
Kate and Richard Day

7 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tour Help UK booking with Steve

I saw Tour help uk pop up on my Facebook ads and without really knowing anything about them, I enquired if they could help me price up a trip to Reykjavik for November 2025. My advisor was called Steve, he, listened to what it was I was wanting and he soon returned to me with a trip itinerary sorted, and a price I was very happy with. He was very efficient with replying to my messages and all the information he passed on was well detailed. The trip is booked now for November and we can't wait to go. I know if I have anmore queries or want to add any extras to the trip, then Steve is on hand to help me.
Definitely would recommend using for your next trip.

22 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I found tourhelp on Facebook

I found tourhelp on Facebook, and I'm so pleased I did. I found it strange how easy it was!! 😂 I kept thinking that I needed to do more but I really didn't, everything was taken care of, response times were super quick, I never had to wait for an answer to any of my questions and then when it actually came to us going to Disneyland Paris everything was so smooth and stress free.

I would recommend, and I'm very grateful for the help and the lovely holiday we all (2 adults and 5 kids) had. Thanks 🙏🏽

3 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Disneyland Paris booked with Roy

We booked Disney land Paris with Roy who was great help and sorted everything for us which made it a easy booking experience, the hotel, transfers and flights were great, the park tickets were only for one park which we had to pay to upgrade ourselves and the room was only a double with a cot which wasn’t adequate as our little boy is too old for one, however Roy has promised to knock this money off our next holiday which we can’t complain about, overall great service and we all had a great time.

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast and efficient

I was dealing with Ryan for organising our trip to Paris Disneyland. It was done very fast and efficient! I’m very impressed and satisfied. Really recommend this company!

2 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you micheal herdman for arranging…

Thank you micheal herdman for arranging my holiday and transfers for myself and husband he was very patient with me and all the questions I had he called ne 3 times as I was unsure and was very patient and understanding to my needs to bankok phuket and phi phi island can't wait for my holiday thank you micheal.

5 de fevereiro de 2025
Avaliação não solicitada

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