Tourhelp Avaliações 448

Alan was friendly and helpful. We had a great time, and the trip went pretty smoothly overall.

Booked through Shaun for a trip to Disney Land Paris! It went very smoothly and he was in contact regularly. Will definitely book again. Thank you!

Alan was very helpful with booking our holiday to Iceland

Shaun, who I dealt with for my holiday was fantastic, giving me options, and catering to all my parties needs. Any questions I asked were replied to straight away and helped me get the best out my money. Highly recommend him, and will look at booking another holiday through him soon!

This company have ZERO customer service . After booking the holiday of a lifetime with multiple locations in Thailand, elephant hills resort …an integral part of our trip was ruined because a tour help agent didn’t bother to make the booking even though it was confirmed and paid for When he did finally decide to book it they were fully booked . Rather than admitting his mistake he booked something else for us but did not let us know . Before the departure date I asked for confirmation of the booking which he gave knowing full well when we arrived in Thailand we would find out his error and be devastated that part of our long awaited trip wasn’t going to happen .
On our return i sent 5 emails to Tourhelp - all of which were ignored . After putting a negative review on their website they suddenly contacted me , begging me to remove the review and admitting liability and offered me a 3 days trip to Majorca as compensation . I accepted their apology and offer . After asking for confirmation of the compensation booking I have since been ignored and none of my messages have been answered …. This company is so unprofessional , has zero customer care and no communication skills . I spent £6500 on a holiday that their agent ruined and they can’t even be bothered to reply to my messages . Steer clear!!! They’re quick to answer messages when they’re taking your money but not the other way round .
Do not let them do the same to you . We saved for 3 years for that holiday and they didn’t care . Mistakes can be made and I accept that but the way they have ignored me is unacceptable !!
You have been warned !!!!! I’ve given them 1 star because It won’t allow me to give none

Exelent service. So helpful.Cant wait to go do disney. Thanks steve

Thank you Josh, Ben and Shaun. They had organised a trip to Disneyland Paris for my family. There were a few hiccups along the way but overall they reassured me every thing would be sorted. They put my mind at ease. Trip was fantastic my boys loved it, was a shame we didn't have time to explore our hotel but we made fun lasting memories with our kids. Thank you for being a part of making our Travel experience reality. Danielle and family xxxx

Shaun was absolutely brilliant.
Help tailor the perfect trip to Iceland and very honest too.
Would highly recommend Shaun at Tour help.
Nothing was too much for him.
Thanks again Shaun.

Roy helped me book my holiday to Disneyland,
He was efficient and helpful with everything from start to finish. Offered us a great price and was more than happy to help me make a change to my booking even after my confirmation email had already been sent out. Highly recommended!

We can't recommend Roy enough, this guy was so patient and could not do enough for us, we are now going on an amazing trip to Iceland, and possibly another four due to his patience and help. My bank manger may not recommend Roy as much as we do. Thank you Roy,

First time dealing with Tour help and I would honestly recommend them!! I asked loads of questions at various times and they answered promptly and it felt like nothing was a hassle for them, price of the holiday was good but also they contacted me during my holiday and wished me a lovely time, I felt they went above and beyond

Ben was very patient on planning our last vacation! I kept changing stuff and he just was so helpful and just re jigged my trip ! didn’t hesitate to book again and looking forward to our next adventure which I am confident will run smoothly Thanks Ben

I came across Tour Help via Facebook when looking to book a trip to DisneyLand Paris. I decided to reach out and had the pleasure of Roy assisting me being patient and ever so helpful finding and tailoring the right trip to suit my need/ requests. He made the whole experience of booking the trip so easy and fluid. We have saved so much money booking with Tour Help. We are travelling in July but I most definitely will be Roy's
services again.

Just booked my mini break with Freddie on tour help he was very helpful nothing was to much trouble

I really recommend booking through them as they really support you all the way.. Thanks to Alex who has been so good making sure I was happy with all details for our Disneyland break in July. Cannot wait to go there..

I recently booked a 4-day trip to Paris and Disneyland through Tour Help Holidays, and I couldn’t be happier with the experience! From the very start, Allen, the representative who assisted me, was incredibly helpful and professional. He arranged everything I needed, making the whole process smooth and stress-free.

Communication was excellent—whenever I had questions, they responded promptly and ensured that every detail was taken care of. What stood out the most was their dedication even after the booking was complete. While I was on holiday, they checked in to make sure everything was going well, which I truly appreciated.

Thanks to Allen and Tour Help Holidays, my trip was amazing! I highly recommend their services to anyone looking for a hassle-free and well-organized travel experience.

I literally gave 5 stars because there was nothing to fault. In fact, Allen went above and beyond for me, which he did not need to. But to make my life easier, he did. So thoughtful!

No doubt I will be using Tour Help on an annual basis! X

We recently booked a holiday with tourhelp to Thailand. Roy went above and beyond to ensure our trip was the best it could be. He even checked in with us throughout our holiday. We couldn't have asked for a better experience not to mention holiday. Very happy. Will be booking again with Roy and tourhelp again next year.

I’ve been dealing with a gentleman called Roy who was outstanding. I bombarded him with messages and he never failed to reply what ever time of day. Also I changed my mind a few times and still was there to help. All booked and we can’t wait thank you Roy

I booked to take my grandchild to go to Disneyland Paris. I booked with Tourhelp.
From start to finish they organized everything
All was perfect cannot fault this company. Will be booking again

Great service, all questions catered for. Flights, transfers, accommodation and excursions, all dealt with professionally by Michael. Would recommend.