I got the outstanding service from Chris, he replied promptly for my messages, didn't keep me waiting. I had to check the prices for several dates and he spared his time like an hour adding transfers,... Ver mais
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Veja o que dizem as avaliações
One of your representatives Miss Aria did a great job by clearly outlining the packages the agency offers and assisted with picking the one that makes it better for me. She was very calm and showed ut... Ver mais
Just got back from a 14 day 4 city break in Thailand taking in Bangkok, Chiang Mai, Phuket and Krabi which was just fantastic all organised by Tourhelp.co.uk agents name was Steve. He sorted everythi... Ver mais
Great experience with Shaun. They planned the holiday into details! They were always helpful and available other than a short period of time when the guy who was looking after us left the company. But... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tour Help UK specializes in delivering personalized travel experiences with an unwavering commitment to exceptional service and customer satisfaction. We provide a comprehensive range of travel solutions including flights, accommodation, curated tours, and end-to-end destination support ensuring every journey is seamless, enjoyable, and stress-free. Backed by a dedicated team available at every stage of your trip, we transform your travel plans into memorable, well-crafted experiences.
Informações de contato
12 South Close, Crawley, West Sussex, United Kingdom, RH108DG, London, Reino Unido
- +4402045772123
- info@tourhelp.co.uk
- tourhelp.co.uk
4,7
Excelente
455 avaliações
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have just recently booked a family…
I have just recently booked a family break to Disneyland Paris for 2027. Michael has been exceptional and constantly been there with answers to all my questions . He has continually been on the ball and helped me get a great deal, in low the payment plan too ! I look forward to writing another review once we have had our holiday .
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Becki,
Thank you for your lovely review. We’re delighted to hear that Michael has provided exceptional support while helping you arrange your family Disneyland Paris break for 2027. It’s great to know that his communication, attention to detail, and assistance in securing a great deal along with the flexible payment plan have made the booking process smooth and enjoyable for you.
We truly appreciate your kind feedback and are pleased to be part of your family’s upcoming holiday plans. We look forward to hearing about your experience once you return and hope it will be a truly magical trip.
Kind regards,
The Tour Help UK Team
Chris was amazing
Chris was amazing helping me plan a holiday for me and my daughter to Iceland, he was able to arrange everything for me with ease. Answer all my questions and put together the exact holiday I wanted at a budget I wanted to spend. He was speedy replying to messages and made everything super easy to understand. Would highly recommend.
Thank you Chris
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Hayley,
Thank you so much for your wonderful review. We’re delighted to hear that Chris was able to help you plan your Iceland holiday and create the perfect trip for you and your daughter. It’s great to know that he made the process clear, stress-free, and tailored everything to suit your budget and preferences.
Chris will be very pleased to read your kind words, and we truly appreciate your recommendation. We hope you both have an unforgettable experience in Iceland and look forward to assisting you with future holidays.
Kind regards,
The Tour Help UK Team
Very helpful and good service
Clara help me made out holiday booking for Disneyland Paris, it's for family, it's difficult and time taking, but she provided best service, she assisted me at all occasions, also made good budget package for us. We are going in April, will share our experience over their afterwards
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Sana,
Thank you for your lovely review. We’re delighted to hear that Clara was able to support you in arranging your family trip to Disneyland Paris and that she helped create a package that suited your budget and requirements. We understand that planning a family holiday can take time, so it’s wonderful to know Clara was there to assist you throughout the process.
We hope you and your family have a fantastic trip in April and we look forward to hearing about your experience when you return.
Kind regards,
The Tour Help UK Team
Chris = 5⭐️⭐️⭐️⭐️⭐️⭐️
Chris has been dealing with my quotes , (poor Chris) I have been asking loads of questions and changing so many different things, nothing has been too much trouble.
We went to Disney last year and we loved it were going back and I got in touch with Tour Help and Chris messaged me. From the start he was ever so helpful. Lots of different options from the first quote.
I would defiantly recommend getting in contact with Chris if you need any help with booking! ⭐️⭐️⭐️⭐️⭐️
Just to update this; Chris messaged me before sending confirmation about the hotel, and I realised when I went back on our messages that I never clarified the hotel, so this is showing his perfect eye for detail. I really really appriciate his help and his professionalism. He’s a credit to Tour Help 🙏🏼
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Tia,
Thank you so much for your fantastic and detailed review. We’re delighted to hear that Chris has been able to support you throughout your booking, especially while helping with multiple options, changes, and questions along the way. Providing flexible, patient, and thorough service is something we pride ourselves on, so your feedback truly means a lot.
It’s also wonderful to hear that Chris’ attention to detail gave you extra confidence before finalising your booking. We always aim to ensure every part of a trip is clearly confirmed and tailored perfectly to our customers’ preferences.
We truly appreciate your continued trust in Tour Help UK, especially after your previous Disney trip, and we’re so pleased to be helping you plan another magical visit. Thank you again for your recommendation and kind words about Chris he will be thrilled to read this.
Kind regards,
The Tour Help UK Team
Chris my advisor was so helpful and…
Chris my advisor was so helpful and efficient he created the package that I was looking for all at affordable payments and convenient times that would suite me holiday booked for our wedding anniversary next year coukdnt be happier
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Louiseanne,
Thank you for your wonderful review. We’re delighted to hear that Chris was able to create the perfect holiday package for your wedding anniversary and arrange everything with affordable and convenient payment options to suit you.
It’s always special for us to help customers plan meaningful celebrations, and we’re so pleased that Chris made the process smooth and enjoyable for you.
We truly appreciate your kind feedback and hope you have a fantastic and memorable anniversary holiday. We look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Keira was very helpful and she is doing…
Keira was very helpful and she is doing an amazing job.
Thank you for your support.
Great work i
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Moetez,
Thank you for your kind feedback. We’re delighted to hear that Keira was helpful and provided excellent support throughout your experience. Your appreciation means a lot to our team, and Keira will be very pleased to read your comments.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
⭐️⭐️⭐️⭐️⭐️ Five‑Star Review
We’ve just returned from an unforgettable family trip to Paris with our 2 and 3 year old children, and it was nothing short of amazing. All thanks to Chris. He arranged everything for us, from the travel and hotel to our Disneyland experience, and the entire process was seamless from start to finish.
Chris was incredibly professional, attentive, and thoughtful throughout. Travelling with young kids can be challenging, but he made it feel effortless. Every detail was taken care of, and his planning helped create memories that my family and I will cherish for a long time.
I highly recommend Chris to anyone looking for a stress free, well organised, and truly memorable holiday. He exceeded our expectations in every way.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Taimur,
Thank you so much for your wonderful review. We’re thrilled to hear that your family trip to Paris was unforgettable and that Chris was able to make the planning and booking process seamless, especially while travelling with young children.
It’s fantastic to know that every detail was taken care of and that Chris’ professionalism and attentiveness helped create memories your family will cherish. Your recommendation means a great deal to us, and we’re delighted that your expectations were exceeded.
We look forward to helping you plan more stress-free and memorable holidays in the future.
Kind regards,
The Tour Help UK Team
Steve was brilliant from the get go
Steve was brilliant from the get go, set up , listened to what we wanted to do and sorted it all out .
Explained fully all tickets , was a name issue due to myself misinforming Steve and sorted it same day.
During the holiday Steve checked in and made sure all was going smoothly .
Would recommend to anyone , and have Infact already done so 😊
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Dean,
Thank you for your fantastic review. We’re thrilled to hear that Steve was able to assist you from start to finish, listening to your requirements, resolving the ticket issue promptly, and ensuring everything ran smoothly during your holiday.
It’s wonderful to know that his support and attention made your experience stress-free, and we really appreciate your recommendation to others. Your kind words mean a lot to both Steve and the entire Tour Help UK team.
We look forward to helping you plan your next memorable holiday!
Kind regards,
The Tour Help UK Team
Just leaving another review after my…
Just leaving another review after my holiday!
Just want to say again thank you for everything Michael!
From start to finish everything was planned to perfection, had a little transfer issue while away and was sorted out straight away, cannot fault a thing was the best holiday/ experiences I have had will definitely be returning to book
Future travel with your help
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Nerissa,
Thank you so much for your kind review and for taking the time to share your experience again. We’re thrilled to hear that Michael helped make your holiday so seamless and enjoyable, and that any issues, like the transfer, were resolved quickly to ensure everything ran smoothly.
It’s wonderful to know that this has been one of your best holiday experiences, and we’re delighted that you plan to book future travel with Tour Help UK. Your feedback means a lot to both Michael and the entire team!
Kind regards,
The Tour Help UK Team
Thank you for professional and fast…
Thank you for professional and fast booking birthday party for my daughter for Disney park
Chris is professional sis all true whit me
I recommend it
Thanks 🙏❤️
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Mrsaneliadragomanski,
Thank you so much for your kind review. We’re delighted to hear that Chris was able to provide professional and efficient support while booking your daughter’s birthday trip to Disneyland. It’s wonderful to know you felt well supported throughout the process.
We truly appreciate your recommendation and hope your family has a magical and memorable celebration at the park!
Kind regards,
The Tour Help UK Team
We went to disneyland paris 5th January…
We went to disneyland paris 5th January 2026. Well is was fantastic!! Steve R from tour help made our experience for our little one a memory she will never forget. He got the holiday over £400 cheaper we were able to spread the cost comfortabley and and the whole booking experience from start to finish was stress free and simple. We highly recommend this company as everything was exactly as what we we were told and experienced. Thanks for making a brilliant start to the new year Steve/Tourhelp holidays we will 💯 be booking again with you. Kind regards Paul & family 😀
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi Paul,
Thank you so much for your wonderful review. We’re thrilled to hear that your Disneyland Paris trip was such a memorable experience for your little one and that Steve was able to make the booking process stress-free, simple, and cost-effective.
It’s fantastic to know that everything went exactly as planned and that you were able to spread the cost comfortably. Your kind words and recommendation mean a lot to us, and we look forward to helping you plan many more brilliant holidays in the future!
Kind regards,
The Tour Help UK Team
Ben dealt with my booking
Ben dealt with my booking, I could of booked it cheaper and better myself being disabled i used the company to ensure all was well, i did not confirm the booking basically only got us transport to Paris hotel was at Disney it was my daughters 21st bday and he did not book as requested the Disney passes for her actual birthday, hotel was filthy dirty and freezing, eurostar was messed up total disaster and spoilt my daughters 21st birthday!!!!i rang to ask for changes i was told i had agreed the booking which i most definatly had not no f.... given dont use them
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Nathalie,
We are very sorry to hear about your experience and the issues you’ve raised regarding your recent booking. We take all feedback seriously, especially when it involves special occasions, accessibility needs, and customer satisfaction.
To ensure we fully understand and review the matter, we kindly ask you to contact us directly at support@tourhelp.co.uk
with your booking reference and any further details. Our management team will investigate your concerns and work with you to resolve any outstanding issues as quickly as possible.
We are committed to providing support and assistance to all our customers and hope to find a satisfactory resolution.
Kind regards,
The Tour Help UK Team
Aria Bennet was amazing
From start to finish it was easy and smooth,aria Bennet was who I dealt with,everything was carefully explained and got a great deal,thanks aria
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Tourhelp
Hi William,
Thank you for your kind review. We’re delighted to hear that Aria was able to make the booking process smooth and easy, and that everything was clearly explained. It’s wonderful to know you received a great deal and felt well supported throughout.
We truly appreciate your feedback and look forward to assisting you with future holidays!
Kind regards,
The Tour Help UK Team
Michael my rep has been great …
Michael my rep has been great from start to finish, booked me an my partner a tour holiday to Asia to our specifications and has been very helpful and informative the whole way through! Can not wait to get to Thailand and explore thank you tour help!!
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Nerissa,
Thank you for your wonderful review. We’re delighted to hear that Michael was able to assist you and your partner in planning a tour holiday to Asia that perfectly matched your specifications. It’s great to know that his support and guidance made the process smooth and enjoyable.
We hope you have an amazing time exploring Thailand and creating unforgettable memories. We truly appreciate your kind words and look forward to helping you with future holidays!
Kind regards,
The Tour Help UK Team
I booked a holiday early this year to…
I booked a holiday early this year to disneyland with these guys and the price was brilliant,ben was helpful from start to finish. Most Important of all my kids had a fantastic time
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Chris,
Thank you for your kind review. We’re delighted to hear that Ben was able to assist you from start to finish and that you found the pricing excellent. It’s wonderful to know that your kids had a fantastic time at Disneyland creating memorable experiences for families is always our goal!
We truly appreciate your feedback and look forward to helping you plan more amazing holidays in the future.
Kind regards,
The Tour Help UK Team
I wrote a review for our disney holiday…
I wrote a review for our disney holiday in March.roy was fantastic,I don't go back on the 5 star review zzBUT
we were supposed to go New York in jan2026 but we have now had to bring the police in,there ATOL certificate belongs to bright sun not tour help.we also have a barbados holiday booked 3 Feb again we cannot go ,no tickets no ATOL CERTIFICATE which we were told we have to have..I even brought in a legal representative but they ignore her.my holidays cost me 9 grand and at minute we fear it is lost.they offered me compensation of 1500£ for 9 grand..we are in our 70s and have been treated appalling since roy left the company
18 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Sue,
We are very sorry to hear about your concerns and the difficulties you’ve experienced. We take all matters regarding bookings, ATOL protection, and customer satisfaction extremely seriously.
For the safety and clarity of all parties, we are committed to reviewing your case thoroughly. As this involves specific bookings and legal matters, we kindly ask you or your legal representative to contact us directly at support@tourhelp.co.uk
with your booking references so that our management team can investigate and work with you to reach a resolution.
Please be assured that we aim to provide clear communication and assistance to all customers, and we want to resolve your concerns as quickly and appropriately as possible.
Kind regards,
The Tour Help UK Team
Aria Bennet was fabulous at Tour Help
Aria Bennet was fabulous at Tour Help, we were thinking about a holiday at Disneyland Paris for a few years and I saw Tourhelp appear on Facebook. Within half an hour of registering interest Aria was in touch. She arranged everything, flights from Gatwick, Hotel including shuttle runs to the park and park tickets for 2 days. Everything was booked as promised at a great price that you couldn't be sourced alone with great communication. I would 100% use them again the next time I am looking at a holiday abroad.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Craig,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Aria provided such excellent support while arranging your Disneyland Paris holiday and that everything from flights and hotel to park tickets and transfers was handled smoothly and at a great value.
It’s especially pleasing to know that Aria’s prompt communication and attention to detail helped turn a long-considered idea into a well-planned and stress-free trip. Your confidence in recommending Tour Help UK means a great deal to us.
We look forward to assisting you again when you’re ready to plan your next holiday abroad.
Kind regards,
Tour Help UK Team
Steve Rodgers our tour operator created…
Steve Rodgers our tour operator created us our dream holiday we didn’t even know we was dreaming about, Phuket, phi phi islands and Bangkok, everything central, idilic and beautiful, full on to relaxation in paradise. I would not hesitate to give details of tour help to friends and family knowing they will cater and work with them to create a magical holiday.
9 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Helen,
Thank you for sharing your fantastic feedback. We’re thrilled to hear that Steve was able to create a holiday that exceeded your expectations, covering Phuket, Phi Phi Islands, and Bangkok in a way that felt both seamless and unforgettable. It’s wonderful to know that each destination was perfectly suited to the experience you were hoping for.
We truly appreciate your trust and your willingness to recommend Tour Help UK to friends and family. Our team is dedicated to creating memorable and personalized holidays, and we’re delighted that your trip felt magical from start to finish.
We look forward to assisting you again with future adventures.
Kind regards,
The Tour Help UK Team
I have just returned from incredible long weekend in iceland…
I have just returned from incredible weekend in iceland booked but tour UK and Michael was amazing. Extremely helpful in answering question and booking trips/transfer. Will defidently be using again for future holidays
21 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Natasha,
Thank you for your wonderful review. We’re delighted to hear that you had an incredible weekend in Iceland and that Michael was able to support you with your bookings, transfers, and any questions along the way.
Your kind words mean a great deal to our team, and we’re thrilled to know you would choose to travel with us again. We look forward to helping you plan your next holiday.
Kind regards,
The Tour Help UK Team
A great experience with clara hunt…
A great experience with clara hunt today. She has gone and above and beyond to make all of our requests work and to get us the best deal
Thank you so much
22 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Debbie,
Thank you for sharing your feedback. We’re delighted to hear that you had such a positive experience with Clara and that she was able to go above and beyond to meet your requests and secure the best deal for you.
Your appreciation means a lot to our team, and we look forward to assisting you again with your future travel plans.
Kind regards,
The Tour Help UK Team
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