I got the outstanding service from Chris, he replied promptly for my messages, didn't keep me waiting. I had to check the prices for several dates and he spared his time like an hour adding transfers,... Ver mais
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Veja o que dizem as avaliações
One of your representatives Miss Aria did a great job by clearly outlining the packages the agency offers and assisted with picking the one that makes it better for me. She was very calm and showed ut... Ver mais
Just got back from a 14 day 4 city break in Thailand taking in Bangkok, Chiang Mai, Phuket and Krabi which was just fantastic all organised by Tourhelp.co.uk agents name was Steve. He sorted everythi... Ver mais
Great experience with Shaun. They planned the holiday into details! They were always helpful and available other than a short period of time when the guy who was looking after us left the company. But... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tour Help UK specializes in delivering personalized travel experiences with an unwavering commitment to exceptional service and customer satisfaction. We provide a comprehensive range of travel solutions including flights, accommodation, curated tours, and end-to-end destination support ensuring every journey is seamless, enjoyable, and stress-free. Backed by a dedicated team available at every stage of your trip, we transform your travel plans into memorable, well-crafted experiences.
Informações de contato
12 South Close, Crawley, West Sussex, United Kingdom, RH108DG, London, Reino Unido
- +4402045772123
- info@tourhelp.co.uk
- tourhelp.co.uk
4,7
Excelente
455 avaliações
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Clara Hunt has been an excellent and…
Clara Hunt has been an excellent and very patient tour operator! I’m always weary about being scammed when booking online as I have been bumped/scammed in the past! Clara has went over and above to help me make this bucket list adventure for myself and 2 daughters!!
21 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Kimberley,
Thank you for sharing your experience with us. We’re delighted to hear that Clara was able to support you with such patience and dedication while planning your bucket-list adventure. We completely understand how past experiences can make online bookings feel worrying, and we’re glad Clara was able to provide the reassurance and clarity you needed.
Your trust means a great deal to us, and we’re so pleased to be part of creating a special trip for you and your daughters. We hope it becomes a truly unforgettable experience.
Kind regards,
The Tour Help UK Team
If you are looking amazing customer…
If you are looking amazing customer service and a good deal, then I defo recommend this company. Michael has been AMAZING & has the patience of a Saint which nothing was to much trouble. I am.looking forward to our family upcoming trip and would defo be reaching out to Michael when I want to book future holidays. Thanks again for everything your a star 🌟
18 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Eileen,
Thank you for your wonderful review. We’re delighted to hear that you received amazing customer service and a great deal, and that Michael was able to support you with such patience and care throughout the booking process. He will be thrilled to know his efforts made your experience so positive.
We truly appreciate your recommendation and are pleased to hear you’re looking forward to your upcoming family trip. We’ll be more than happy to assist you again whenever you’re ready to plan your next holiday.
Kind regards,
The Tour Help UK Team
Aria gave 5 star service on arranging…
Aria gave 5 star service on arranging our Thailand holiday
11 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Gail,
Thank you for your kind review. We’re delighted to hear that Aria provided 5-star service while arranging your Thailand holiday. Your feedback is greatly appreciated, and we’re glad to know your experience has been a positive one.
We look forward to assisting you again with future travel plans.
Kind regards,
The Tour Help UK Team
Aria was very helpful when booking our…
Aria was very helpful when booking our trip to Disney
We were given the option to pay monthly which helped with our budget
I get regular up dates and any concerns I have they are answered promptly
Thank you Aria for being so kind and patient Susan dodwell
18 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Susan,
Thank you for sharing your lovely review. We’re delighted to hear that Aria was able to assist you with your Disney booking and that the monthly payment option helped make everything more manageable for your budget. It’s great to know that our regular updates and quick responses have given you confidence throughout the process.
Aria will be so pleased to hear your kind words about her patience and support. We truly appreciate your feedback and look forward to helping you with any future travel plans.
Kind regards,
The Tour Help UK Team
Chris at tour help
Chris at tour help, couldn’t do enough to help us us get the F1 tickets and hotel booked for the up coming Hungary Grand Prix. (4 of us) nothing was a problem for him. Showed us everything in detail and changed hotel, couldn’t recommend him enough for his help and our needs. Thanks Paul
17 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Paul,
Thank you for your fantastic review. We’re delighted to hear that Chris was able to assist you and your group with securing your F1 tickets and hotel for the upcoming Hungary Grand Prix. It’s great to know that he provided clear information, handled your requests with ease, and ensured everything was arranged just the way you needed.
Your recommendation means a great deal to us, and we truly appreciate your feedback. We hope you all have an incredible time at the Grand Prix and look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Want to put zero stars but even that is…
Want to put zero stars but even that is not low enough for this company!
They do not respond to you once they have your money!
They do not send you the ATOL certificate even after numerous requests.
They do not give you any indication on whom your transfer company is either.
When you do call and get through They pretend they cannot hear you(clara) or none of the people you request to speak to (ben and shaun) they are never in or unavailable then never contact you back!!
my parents have 2 expensive holidays booked with this company and they are messing them around so much that they now have a legal representative involved and they can not even keep in contact with her and keep trying to fob her off !
STAY WELL AWAY FROM THIS COMPANY.
UPDATE; This company has now breached GDPR and handed out my personal details to another party without my consent!!
Please bear in mind this company is not ATOL protected as stated ,we have researched this .
15 de novembro de 2025
Avaliação não solicitada
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Aria for putting together such an amazing holiday package for my family and me! You really took the time to understand what we wanted and tailored everything perfectly to our needs and budget. We are so excited and already counting down the days, it truly feels like the holiday of a lifetime in the making! Thank you once again, Aria, for all your help and for making the planning process so easy and enjoyable. We’ll definitely be recommending you to our friends and family!
12 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Praful,
Thank you so much for your wonderful feedback. We’re thrilled to hear that Aria was able to create the perfect holiday package for you and your family. It’s always our goal to design trips that suit each customer’s needs and budget, and it’s great to know that everything came together just as you hoped.
Aria will be delighted to know her efforts made your planning process smooth and enjoyable. We truly appreciate your kind words and recommendation, and we hope your upcoming holiday is every bit as amazing as you imagined.
Kind regards,
The Tour Help UK Team
The warmest of ‘ dealings ‘ for an Icelandic Trip! The fact that I could ask for exactly…
The fact that I could ask for exactly what I wanted and Aria was vey flexible in accommodating my needs. She had the patience of a saint as I kept changing my ideas. And yet she would come back with more to help me.
All needs were met- THANKYOU! Just looking forward to our trip now!!
11 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Sam,
Thank you so much for your wonderful review. We’re delighted to hear that Aria provided such a flexible and patient service while helping you plan your Iceland trip. It’s great to know that she was able to accommodate all your requests and ensure everything was tailored perfectly to your needs.
Your kind words mean a lot to both Aria and the entire Tour Help UK team. We’re thrilled that everything has come together smoothly and hope your upcoming trip to Iceland is truly unforgettable.
Kind regards,
The Tour Help UK Team
Very friendly
Very friendly, helpful and efficient highly recommended thank u Aria
11 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Scott,
Thank you for your lovely review. We’re so pleased to hear that you found Aria friendly, helpful, and efficient throughout your booking experience. Your recommendation means a lot to us, and we truly appreciate your kind words.
We look forward to assisting you again with your future holidays.
Kind regards,
The Tour Help UK Team
Couldn't ask for anything more
My tour rep was changed to Ben, and in the short time I've had the pleasure of knowing him. Nothing has ever been to much trouble, from putting my mind at rest at an uncertain time, to asking for all my vouchers for the dear knows how many times🙈🙈🤣🤣... No matter what I've needed help with, ben has done it with no bother and so much professionalism... Thankyou so much Ben!!!
5 de novembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Alex,
Thank you for your wonderful feedback. We’re so pleased to hear that Ben was able to provide such reassuring and professional support throughout your booking experience. It’s great to know that he made everything smooth and stress-free, even with all the little details along the way.
Your kind words mean a lot to both Ben and the entire Tour Help UK team. We truly appreciate your trust in us and look forward to assisting you again with future travels.
Kind regards,
The Tour Help UK Team
Resposta da Tourhelp
Hi Matthew,
Thank you for your kind words. We’re delighted to hear that Aria was able to assist you and provide the help you needed. Your feedback is greatly appreciated, and we look forward to assisting you again with your future travel plans.
Kind regards,
The Tour Help UK Team
Jade Mike offered an excellent service
Jade Mike offered an excellent service. She provided lots of useful information. She was very knowledgeable and pleasant to deal with.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Trevor,
Thank you for your kind review. We’re delighted to hear that Jade provided you with excellent service and all the information you needed. It’s great to know that her knowledge and friendly approach made your experience enjoyable.
We truly appreciate your feedback and look forward to assisting you again with your future travel plans.
Kind regards,
The Tour Help UK Team
Booked Disneyland through them
Booked Disneyland through them, been absolutely amazing! Aria has been so helpful and gave me so much reassurance! Recommend so much, she is great. Thank you again for all the help. Will definitely be booking with yous again
29 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Ladine,
Thank you for your fantastic review! We’re thrilled to hear that your Disneyland booking experience was so positive and that Aria was able to provide helpful guidance and reassurance throughout the process.
Your recommendation means a lot to us, and we’re delighted to know you’ll be booking with us again. We look forward to helping you plan many more memorable trips in the future!
Kind regards,
The Tour Help UK Team
Disney trip
I recently booked our Disney trip and couldn’t be happier! I got a great price and loved the option to pay in easy installments, which made everything stress-free. The package included Disney tickets, flights, and a really good hotel — all perfectly arranged.
Thanks to the great flight times that Ben and the Tour Help team secured, we even had extra time to explore Paris and managed to visit the Louvre and the Eiffel Tower during our stay.
This was my first time booking with them, but it definitely won’t be the last. Ben and the team were brilliant from start to finish — friendly, helpful, and made the whole experience effortless. Highly recommend and will definitely use them again!
24 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Lesley,
Thank you so much for sharing your wonderful review. We’re thrilled to hear that your Disney trip exceeded expectations and that everything from the flights and hotel to the park tickets was perfectly arranged. It’s great to know that the flexible payment plan made your booking process easy and stress-free.
Ben and the entire Tour Help UK team are delighted that you enjoyed the additional time in Paris and were able to experience iconic sights like the Louvre and the Eiffel Tower. Creating memorable and well-planned holidays is always our goal, and your feedback truly means a lot to us.
We’re so pleased to know this was your first experience with us and that it won’t be your last. Thank you again for your kind words and recommendation we look forward to planning your next amazing adventure!
Kind regards,
The Tour Help UK Team
Resposta da Tourhelp
Hi Kevin,
Thank you for your kind feedback. We’re delighted to hear that Jade was able to assist you and provide a helpful experience. Your support is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Aria is very helpful and always keen to help.
Aria is very helpful and always keen to find a solution to any issue.
Have been dealing with Aria a few times already and she has never let me down.
I am quite demanding customer and must say that she fulfilled my expectations.
I strongly recommend her and the travel company TourHelp.co.uk ⭐️⭐️⭐️⭐️⭐️
4 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Magdalena,
Thank you for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that Aria has consistently provided the level of service and support you expect. Her dedication to finding the best solutions and ensuring every detail is handled smoothly is something we’re very proud of.
We truly appreciate your continued trust in Tour Help UK and your kind recommendation. It’s always a pleasure to assist valued customers like you, and we look forward to planning many more successful trips together.
Kind regards,
The Tour Help UK Team
I booked my holiday with Aria and I…
I booked my holiday with Aria and I don’t really do in line but she was very helpful and reassured me my holiday was safe
We have got a great deal and my granddaughters are so excited about going to Disney
I am given a link each month to pay my payment and instantly send a recite
1 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Susan,
Thank you for your lovely review. We’re so pleased to hear that Aria was able to make the booking process easy and reassuring for you. It’s great to know you secured a fantastic deal and that your granddaughters are excited about their upcoming Disney holiday we’re sure they’ll have an unforgettable time!
We appreciate your trust in Tour Help UK and are glad to know that our flexible monthly payment system has made things convenient for you.
Wishing you and your family a wonderful holiday ahead, and we look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Steve arranged amazing holiday with a…
Steve arranged amazing holiday with a workable itinerary. Kept us informed of development and worked to my budget.
Great advise and definitely use them again.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Pritam,
Thank you for your kind review. We’re pleased to hear that you had a great holiday and that the itinerary arranged by Steve met your expectations. It’s wonderful to know that the planning, communication, and budget management contributed to a smooth and enjoyable experience.
We appreciate your recommendation and look forward to assisting you with your future travel plans.
Kind regards,
The Tour Help UK Team
I stumbled across this company online
I stumbled across this company online
I have just returned from a fantastic holiday in Thailand which had 4 different
Stop along the way and Steve sorted all travel arrangements in a professional way
Would recommend them to anyone
28 de setembro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hello Nigel
We appreciate you sharing your experience with us. Hearing that you had an amazing vacation in Thailand and that everything went without a hitch throughout your four stops makes us extremely happy. We always want to make sure that a trip is stress-free and well-planned, so it's great to hear that Steve's expertise and meticulous preparation improved your trip.
Our staff values your input greatly because it reaffirms our dedication to providing each and every one of our clients with exceptional service and unforgettable travel experiences. We sincerely appreciate your faith in Tour Help UK and your recommendation.
We hope to see you again soon and assist you in organizing your next fantastic vacation.
Sincerely,
Tour Help UK
Ben has been a absolute star organising…
Ben has been a absolute star organising our trip , we travelled to Vietnam staying in Hanoi then onto Danang all transfers were seamless , hotels were in good locations We are travelling now through thailand Ko samui hotel was perfect looking forward to the last part of our journey
I cannot recommend enough as Ben has been so patient with all the changes i wanted to make Looking forward already to booking my next adventure
17 de outubro de 2025
Avaliação não solicitada
Resposta da Tourhelp
Hi Tina,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a fantastic experience travelling through Vietnam and Thailand. It’s great to know that everything from your transfers to your hotel stays met your expectations and contributed to a smooth and enjoyable journey.
Ben will be especially pleased to read your kind words. He takes great pride in ensuring every detail is perfectly arranged, and your appreciation truly means a lot to him and the entire team.
We’re so grateful for your recommendation and delighted to know you’re already thinking about your next adventure with us. We look forward to planning many more memorable holidays for you in the future.
Kind regards,
The Tour Help UK Team
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