TracFone Wireless Avaliações 

I have a phone with the bad company called TracFone I have bein trying to transfer the phone to other company as it say clearly online that I'm eligible to do so but my phone is asking me for unlocking code on wich I got all the info from TracFone but the phone is not getting unlocked I called tcl the make of the phone and thy told me that the lock is being done by TracFone and not by TCL,
so basically TracFone is braking the law by playing with me and not unlocking the phone even after having the service with them for 18 months,

This is agens the low forcing me to be by your bad company and I will take you in to court if this is not getting resolve her
my IMEI NUMBER IS 016144008061341
MY NUMBER IS 8454677029

Y'all stealing out money and data usage just

Went online to buy a flip phone and one year service plan. I chat with an agent, was told I would have service in my zip code. Received the phone, tried to activate, would not activate. Two agents tried to activate, still would not activate. Found out no coverage in my zip code, nor the town I live close to. Now I am told I have to pay shipping to get a refund. UPS is not cheap. They should refund my return shipping. They will not, told me I have to pay it. Don't buy tracfone on their word alone. Make sure you have coverage, don't trust an agent. Instead of saving money, I lost money!

I've been a tracfone customer for many years. I recently had some trouble restoring service 1 day after my 60-day service plan expired. I called customer service and they told me that I had to purchase another refill, even though I had just bought a 60-day refill on tracfone.com. After purchasing the 2nd refill, it took a few days for service to be completely restored, however once it was, my phone had 90-days of service along with the additional minutes. So, if you're experiencing a similar problem, waiting a day or two (if possible) might be enough to resolve the issue. My guess is that it has something to do with the way they update the network once your service expires.

They are pathetic. Data runs out randomly or doesn’t work at all, and they are not much cheaper than regular carriers. I am switching over to Verizon, and even then they are taking days to transfer me numbers. Literally not one good thing. Do not get Tracfone.

They don't have any way to verify your account through the online portal except by text message, which is useless if the phone is lost or damaged. I tried to use chat and a representative addressed me and I replied. After 5 minutes I replied again and the rep said he had reached his quota for concurrent customers so he had to put me back in the cue and I wasn't put next in the cue, I was put behind the 15 people who had called since me. I then had to tell the next rep 3 times that I couldn't receive texts before he schedules a call for 15 minutes later. I am an IT and familiar with technology and what should have taken me less than 5 minutes online took over an hour. The next day the phone stopped working and when I went online I saw that the number had been transferred back to the old phone that we no longer had. Since it was my father-in-law's phone and my husband had already taken it to him, 30 minutes away, I had to spend another hour on the phone and had no idea whether or not it was actually working when I was done. I told my husband that if he ever brought me another Tracfone I would divorce him.

I wish I could give this company zero stars. I just got a new phone plan with 1500 minutes of text and minutes and 1500 mb data. Voice mail would not work so I called customer service. After calling all my data and minutes were gone. Called the next day to get my data back. They only gave me partial data back. Called the next day and they said would not give me my missing data back because they trusted me once as a courtesy but they could not help me anymore. Second time this has happened. Should have learned the first time. Will never deal with tracfone again!

Rating this company with one star is giving too much. The worst customer service ever, they lie and don’t do what is required of them. I sent my back to them for repair or replacement and it is now 9 wks and I not gotten repair or replacement on a phone that I purchased. The phone is mine I purchased it from Walmart. I call them once week to check for updates and I get the same message no matter who is m talking to, it will be shipped in 3 days well it’s been 9wks. I have received fake shipping numbers and tracking numbers. So basically Tracfone stole my phone.

NEVER DO BUSINESS WITH THIS COMPANY! I am a disabled, terminally ill woman who was both receiving Safelink program benefits through the National Registry and purchasing 30 day unlmtd talk & text with 2 GB cards and per the authorities my benefits were being hacked and relocated to a company called Tone.Com in Sri Lanka. I was told to immediately report it to the Federal Trade Commission. I have a plethora of recorded calls with customer service, documented dates, times, and names of customer service reps who literally refused access to supervisors but also just blatantly played phone games with me including laughing and ignoring me and pretending like they couldn't hear me. Soon after, my accounts began to be compromised. I can assure you, none of this is a fallacy or exaggeration in any way. This is documented and I am still dealing with the consequences. Please protect yourself by avoiding this experience at all costs. Be blessed.

My mom was on the phone with 8 different "representatives" because TracFone deactivated my week old phone, number, and account because I was on the phone with my girlfriend for more than 2 hours uninterrupted. Whatever. So they were rude to my mom, and saying that she has to buy a new phone, with a new number, and a new account. She (after cussing them out), switched me to a different provider. So, they killed my account for using their services for too long. Moral of the story is, don't get TracFone if you want to talk on the phone for a while. Get Straight Talk. So much better.

I have been a customer of TracFone for several years and never had any issues, until now.

I pay by auto-refil and was surprised to find myself disconnected. The auto-refil was successful during the 3rd week in November and so they had my money but did not provide the service.
WHY??

I contacted customer services and was told that I was number 27 in a queue for the technical department with a waiting time of 62 minutes. In less than 10 seconds I was informed that I was now number 34 in the queue with a waiting time of 72 minutes.
I asked the live chat agent why, and she replied that there were only two of them to deal with all these customers - clearly many disenchanted customers. I informed her that she should ask her bosses to employ more staff. I expressed my unhappiness about the whole situation and asked for an explanation why they disconnected me after taking my money.
She could not answer that question. I went on to express what a shambles TracFone was now when it never had been before.
Almost instantly I was now at the front of the queue with their technical support team who resolved the problem and I now have a working phone.

In summary below are the points that the management/bosses of TracFone need to urgently address:
1. Why do you disconnect a customer who is on auto-refil when you have successfully taken payment?

2. If you haven’t got sufficient staff to man vital posts then employ some more. It should not be a case of we take your money, then disconnect you and have you wait for some considerable period of time before we address the problem.

3. Once successful payment has been taken, as was in my case, you are in contract with me to provide the service. You were in breach of contract when you disconnected me. Does your management/bosses understand the legal aspect of taking money and disconnecting customers?

4. Once a customer has paid for a service, and even if he/she does not then use it, that is the customers prerogative. They have paid for it and it is up to them to use or not; what they have paid for and it is not up to TracFone’s management to dictate otherwise.

Hopefully the above points will be a wake up call for the bosses of a company that was once good but now seems to do whatever it likes.

Don’t waste your time. The first phone was broken out of the box. The replacement was sent to the wrong address. I had to prove they made mistakes ten different times before finally getting a straight answer. These people lie, cheat and steal as a matter of course. They don’t write anything down and treat consumers like criminals which is all you need to know about them. Four weeks later still no phone, no accountability, and no refund without another 8 hours on the phone. Just don’t.

I got a Google Pixel 6a to replace my old and slow Motorola e6. I experienced intermittent issues with the Motorola phone and after 17 hours on the phone with customer service, having to deal with representatives who couldn't help and never going higher up the ladder. Then I experienced another issue with MMS messages, and was told to deal with it. After a while trying to bear with their issues, I've upgraded to PureTalk, and I'm very satisfied with their service and customer support compared to TracFone.

I redeem mine reward point for 2600 for amazon gift card i never received the card I call 4 times stay on the phone for 1 hour and go nowhere the worst customer service

If possible, I would have given 0 stars. Over 70 years of age, this is UNDOUBLY the WORST company and so-called customer service I have ever encountered.
1 - CANNOT understand the C.S reps.
2 - CANNOT get a simple problem corrected with the C.S rep.
3 - Cannot get TRACFONE, MIAMI to respond.
4 - WHY, oh WHY would ANYBODY sign up with Tracfone.

P.S. - If you complain, Tracfone WILL NOT contact you.

Must5 be the MIAMI SUN!

Sorry: One more item. Contacted Tracfone 19 times to get a problem resolved. Received 0 - ZERO - NADA replies.

If I could give -8 million stars I would. TERRIBLE customer service. Phone wouldn't work, no one could help. I spent OVER 2 hours trying to resolve. Can NOT would NOT recommend. Awful experience, and phone never did work. NO solution or refund offered AT ALL.

The worst of the worst customer support, This info will still go in the news very soon. Shame on you all on the way you're servicing customers

As a TracFone customer for over a decade, I have experienced repeated difficulties in the last few years, with a noticeable increase since the T Mobile corporate takeover of TracFone, near the end of 2022...

Exacerbating matters is the company/companies' ever more frustrating, now-become-near-useless SUBCONTRACTED Customer Support/Assistance.

Multiple calls to TracFone's Customer Assistance (based in Bacolod City, Philipines, a fact not offered up without persistent efforts on my part) to address unexplained service interruptions, as well as multiple failures to have purchased credit applied accurately, have proved exceedingly frustrating.

The somewhat English-literate service agents are clearly not empowered to provide much meaningful assistance; rather, prewritten scripts appear to be relied upon, with embellishments of sometimes unintelligible utterances, non sequitors, and dubious program promotions (e.g., 'Loyalty Points').

This latest fiasco of October '24 included going thru an excruciating half-hour spent online, with a coordinate "assisted service call" Sign up process, wherein the agent cleverly ended up completely wasting 1000+ of my accumulated so-called Loyalty Points by applying them to a superflous "Unlimited" UNI plan, despite my having an already existing 60-day PAYGO plan.

I asked repeatedly for clarification, stating clearly that I did not want any Universal Plan, as it seemed superfluous to my existing PayGo plan. I stated that I only wished to extend my EXISTING Service Days, or my time-on-calender coverage.

I was assured that the apparent "doubling up" of coverage would not be the case... I was told to restart my device...

So upon checking my Usage (now termed 'Balance', in TracFone parlance) after aforementioned Re-start of my device, I saw that 30 days of already paid service had indeed been doubled-up, or mirrored — and that the 1,960 minutes, 9,591 SMS, 2.16GB data I had already paid for, and had credited to my account, was seemingly in jeopardy of being lost, were I not to purchase ANOTHER additional plan!?!

** I called back multiple times in attempt(s) to rectify this seeming mistake🤔, eventually asking to speak with a Supervisor, or Session Manager, since each time the customer service agent who answered proved incapable of providing meaningful assistance, or of explaining how the foregoing misapplied credit could be reversed...

I was told repeatedly that there was no redress for the earlier customer service agent's mishandling of my points, AND that I would need to pay additional monies to keep my existing service from interruption, which would, again, result in the termination of my accumulated minutes, SMS, & data.

Effectively, I was told, with mealy-mouthed nonculpability for the earlier 'mistake': Tough 💩

~ my misplaced Loyalty ends come the New Year

Keep your WALLET in your pocket!!!
I should have read their reviews first and looked in the class action law suite against them. Web says they and verizon have lost millions in the past year. Now I see how they are trying to recover, by robbing consumers!
I bought a Fracfone and sim card. Got it all set up in online chat. Their reps never even gave me my phone number. I texted a friend, to see the number. I can send/receive text, access the web but cannot make/receive calls.
Between online chat and the phone, I had 11.5 hours wrapped up with them in the past 22 hours!
Tracfone transfered me to SEVERAL different customer service reps, one was a supervisor. I repeatedly asking for a refund. Start, restart, repeat my phone info and problem to SEVERAL TF associates... STILL they can't remedy my phone but won't make a refund of service I never used.
Each rep tried to end my call with "is there anything else I can help you with today"? Yeah, fix my service so I can make and receive calls as in the reason for our communication! ...nothing!
The last info was "Verizon will monitor your phone for the next 24 hours take care of the problem" "Be sure to keep it on but don't use it" "they will call you at the end of that 24 hours" HOW?!!! WTF? I can't use it so what are they monitoring?
Obviously, I will be out of almost $100.00.
"Thank you so much for that information Mista Tracfone!

They are the worst company and I will be transferring out of this company. The customer service only helps after I filed a complaint with the FCC. Now I have 3 lines and they should all be on auto pay, but not and when I paid the last time is would not give the discount to sign up are autopay. This company sucks!@!!