TracFone Wireless Avaliações 

I was a satisfied Tracfone customer for many years. However, earlier this year Tracfone deactivated my service without any prior notice. After several hours with Tracfone support I was able to restore the service for a few weeks before it was unexpectedly deactivated again. Even after numerous phone calls and chat sessions with Tracfone support I was unable to restore service.
Since Tracfone was unable to provide phone service to me I transferred my phone service to a different provider. Tracfone is now refusing to refund me for the unused service that I had previously purchased.
I strongly encourage everyone to avoid Tracfone. There are several alternative providers for low-cost mobile phone service.

I bought a replacement tracfone last week and transferred my number to that phone. While I was talking to the rep, they offered me a free new phone, which I received today. The replacement was 4G and the free one was 5G. When I attempted to transfer over to the phone I was sent, something with the Sim numbers didn't match. Tracfone deactivated my working phone but couldn't complete the activation on the new one because they claim there isn't any way for me to now verify my account. All they could do was to make a purchase for a new account. My original account has paid time I cannot access now. I do not recommend using Tracfone service for anyone! It is a money scam.

The customer service is terrible. They refused to email me my transactions over the past 3 years when their online account only goes back 3 months. I have an unlimited talk and text plan that expires Aug 26, 2026. They say that I am out of minutes because it is only an annual plan from the day you purchased it. Therefore, don't pay early. They refused to send me to a supervisor. Then, I was told that the supervisor is on vacation and to call back tomorrow for a supervisor. The customer service is terrible. Jemar was the WORST!

Don't waste your time on TracFone by (Verizon) go straight to Visible by (Verizon).
TracFone online app delayed my billing and couldn't properly apply the "Rewards" I earned. These so-called "Rewards" don't work correctly with billing and you will find yourself without service. Skip the headache and use Visible.

Well took a trip to Canada, thought I had done everything right bought a international card. Tried to call from Canada to the US and not a thing happened my phone would not work! It wasn't the phone, that is new. Called 611-611. Talked to someone whom I couldn't understand. Had to use a friend's phone to call home. Now looking for a new carrier!

I'm extremely sorry I ever used traction. I RECENTLY PURCHASED MINUTES and through many frustrating conversations with help desk and "bizarre voice " platform. I was told to go out and purchase a new Sim card . I GOT NO WHERE! HORRIBLE CUSTOMER SERVICE/SUPPORT! DONT DO IT!IM SO UPSET!

0 stars should be an option. I paid my phone bill 2x, once before the due date and again after only for my service to be disconnected. I called their customer service department 10x only to be connected to representatives who didn’t know what they were doing or simply just hung up. My issue was never resolved worst company I ever dealt with!

In the year 2026, it makes no sense to me that you are not able to resend an invoice/receipt except on the day of the transaction. Maybe you should think about updating your computer programs. The only reason I had to call and give the company credit card over the phone due to you system being down at the time.

I had Tracfone for years without any issues. That was until I added two extra lines for my sons, and then everything came crashing down. The auto-renewal came to a screeching hault each month. Phone lines were going inactive. I could pay for one line and not the other. I had to constantly call customer support each month to get everything squared away. No more of this. Getting tired of sitting on the phone for 30 minutes to an hour each time. Time to move to a different provider....Maybe Mint Mobile....

Heran helped me with an issue I had been dealing with for 4 days. He was extremely professional, helpful, and went above and beyond to resolve the issue. I was to the point of switching providers after having multiple people not solve the issue l. Heran was very knowledgeable and the understanding. Hands down, he deserves a raise.

Unable to access account despite numerous attempts. Each time I go through at least 10 captcha attempts. When finally accepted, error message states "Account Invalid". Also ongoing auto billing issues. Every month now on the date bill is due, Tracfone fails to process bill and I lose phone service. Tracfone has the worst website and is the least user friendly. No help from Tracfone.

The worst customer service ever!!! They wouldn't allow me to speak to a manager or get a refund. I had to go through my bank to get money back. Shame on Verizon

worst customer service experience to date, had a supposed manager throw insults at me during chat, wouldnt let me talk to a supervisor since they were unhelpful, started getting charged more each time i paid my bill, bought a new phone from them using my points and my debit card to cover the remaining 73 dollars and found out that i dont actually own the phone unless i keep service for one year, which i would have if they didnt keep increasing the price of my plan every couple months, so to tracfone, after nearly 10 years i am done with you.

Absolutely horrible customer support. They billed me twice in one month and couldn't even confirm it, so I'm left to pursue it with my bank. DO NOT BE ENTICED BY THEIR CHEAP PHONES OR SERVICE. You get what you pay for, so steer clear of TracFone.

Tracfone ... A total scam. They steel your mins, text, and data. Shame on Verizon since they own the company now. The language barrier is pathetic.

I had been a customer for over a decade, with autopay renewal enabled. Yesterday they emailed a notification that my account would renew in seven days. I've changed credit cards since the last payment, so I went to the website to change my payment method. After three tries (a popup explained that I used an invalid promo code, when I used no such thing), I made the mistake of contacting customer support.
This is why I use thed PAST TENSE in describing my experience.
THEY CANCELLED THEMSELVES.
There are limits to the hoops I will jump through to save a few dollars.

i lady from the philippines name UDITA was rude at first saying my device byod but my motorola phone has the APP installed DEVICE PULSE . She mention they are allowed to talk nasty because it her job. I have notice people in unlock department from the philippines as rude but when i speak spanish department the nice and petience. People in the unlocking from the philippines need to fix their attitude

I've had Tracfone as my carrier for as long as I've owned a cell phone. Their prices are cheaper than any other carrier, the coverage is good and dependable, the prices of their phones are also good...but their customer service is horrible. There is, unfortunately, a language barrier even if you are doing online chatting with them (which I do 90% of the time because I want my conversation in writing in case I need to go back to them if my issue at the time wasn't solved). I'm not sure if the issue is that these reps are not trained properly or just don't care or, as I wrote, there is a language barrier and they are not fully understanding the situation. Also, you are unable to speak to a supervisor. If you do contact Tracfone via online chat, be prepared to be on with them for at least 90 minutes and, if they need to do further "investigating" the problem you're calling about, be prepared to be cut off and then switched to another representative who has to go through the entire chat again. Today's "example" is as follows: I am enrolled in auto-refill (along with my husband's and brother-in-law's phones), and have been enrolled in auto-refill for as long as we've had our phones, but this morning I received a text and email that my auto-refill was stopped. No reason given. I was on an online chat with them, constantly asking for a supervisor who was conveniently unavailable, even though I contacted them a little after 8 a.m. EST, when their Chat Line opened for business, was cut off because the customer service rep took too long to look into why my auto-refill was stopped, and was eventually switched to another customer service rep who actually was able to fix the issue, which he called a "glitch" by Tracfone's computer system. If the price wasn't so reasonable, I'd be searching for another carrier. The only reason I'm giving them 2 stars instead of 1 is because of the reasonable pricing. I'm sure I'll be contacting them about yet another "glitch" in the future, and I'm sure that I'll continue to receive poor customer service.

Intermittent signal. Customer service with accents so thick you can't understand them. Frequently get notices when I try to call out that I am not currently subscribed to a carrier. THIS IS NOT AN ISOLATED INCIDENT. I can't deal with them anymore.

well lets see got screwed y buying phones from Walmart lets see 17 days to get activation well I was told to send phones back to Walmart in which I lost 28 dollars on return of 2 phones,well I was told to get phone online from TracFone well placed order on 16th of June well as of July the fourth no phone no tracking nothing only thing I get its pending remote fulfillment no answer after 25 discussions with tracfone no refund nothing