TracFone Wireless Avaliações 

I had Tracfone for about 20 years, but since the Verizon buyout, they are useless.My MMS suddenly intermittently stopped working. It would resume after a week or so. Then it stopped altogether. Customer service insisted I was maybe, possibly out of minutes, despite a fully paid up plan with unlimited everything. At every turn there was another impossible hurdle for me to overcome before anything else could happen. And then it resulted in nothing but another roadblock.

my elderly parents old phone died and bought a new phone through tracfone. We were not able to activate the new phone neither by the website or by customer service. They said the only way to activate the phone was by a texting a verification code to the old phone which is not working. So we can't get the verification code to activate the new phone. Also the SIM cards are a different size on the new phone so cant use them to activate either. Ttacfone would not use our email to send the code needed to activate. All in all we spent 2 days and many many several hours with the website and with customer service who were not helpful and were very very rude. Emergency personnel trying to contact my elderly father can not reach him as his old tracfone is not fully functioning and not working, family and neighbors are being contacted to try desperately to reach my elderly father in need of medical attention. Tracfone will not reimburse the 8-months of unused air time. A hassle for anyone especially the elderly. I feel trafone is abusive, dysfunctional and don't recommend them to anyone.

tracfon annual smartfone card does not allow wifi hotspot function. 'Have 11 TB of data saved up from years of roll-over, but, TF wants $40 to enable wifi hotspot function on smartfone.

They could never turn on service for me, even after 2 days of calling. They refused to give me a $200 refund. Tracfone.com is a bad joke.

I've been a customer for decades and stay because of the price, obviously.
While the cell service is fine with the Verizon network, Tracphone customer service is ridiculous. I truly believe they are trained to be incompetent and dismissive to discourage you from calling again.

Like other reviews I wish I could leave NO STARS. Tracfone has the absolute worst customer service ever. They recently deleted all our time and had absolutely no answer.
We switched to a different pay as you go service and it was the best decision we ever made.
GOODBYE TRACFONE.

Pour la débloquer votre téléphone c'est vraiment un enfer

Ordered a phone I was told I would receive it in 1 to 3 days when they were unable to deliver it I attempted to cancel it they said it couldn't be canceled because the order was in process but had not yet been shipped two weeks went by still no phone finally the phone shipped and I was told I could just refuse the phone and would be reimbursed my money and that they required a signature to receive the item the item was left on my doorstep I was not able to refuse it now I have a phone I don't need because I purchased a phone from someone else because I needed a phone TracFone misled me putting it politely not someone I will ever do business with again

They will not let you see how many minutes you have left online or through your cell phone of your account. So, you cannot add minutes until you run out. If you try to get information about your account, you have to chat with someone from another country who usually do not know what they are doing! also, it is very hard to get a copy of your conversation.

I cancelled and order that was placed by mistake and the seller refused to cancel the order and shipped the item anyway. I contacted them immediately and there is no reason they could not cancel the order. The item has not shipped when I placed the cancellation. I have been informed that I can't return the item for some reason. This seller is running a scam and selling a product that is similar to a Verizon calling card but isn't and the item doesn't work on the Verizon network. TracFone Wireless, Inc. is scamming people and makes their product seem as if it will work for you phone but it doesn't and then refuses a refund. Who knows how many people they have ripped off.

I talk 2 u on 12/16/2024, 12/29/2024, 1/7/2025, 1/28/2025, 1/29/2025, 2/7/2025 & 2/11/2025 & I c u have not done anything. I was told by Straight Talk an Tracfone they would be able to change my number back to my old
# endin 8646. I gave them the IMEI number and told me it wasn’t a problem. I gave them what the new # I changed 2 endin in 1555 and they told me they would not be able to fix it now. I provided them with my new phones imei and phone # endin in 9722 an they told me they could change my number to my old one.

The only reason I get one star is because there's no option to leave any less. I'm a victim of their fraudulent false advertisement of unlimited data and Hotspot usage. Do not ever use Walmart phones. I've been with Straight Talk for 15 years. It's getting worse and worse. Now it's where you pay for unlimited hotspot and data usage and it only works one time and then they cut you off because they think you used too much. There's no customer service based in the US. You cannot understand the dialect and accents of the people trying to help you. Which they make you borrow someone else's phone jump through innumerable hoops and type in a numberable amount of codes and numbers into your phone for hours on end and then in the end it never works and you get the same thing every time. The automated system is the exact same way. It always claims to identify the problem have fixed it for you and congratulations. But it never works. There are many class action lawsuits against them and I am trying to join one. I urge everyone to do the same thing. And switch to a company that does not lie to you and it's based in the US with American consumer Service as a priority.

Worst company ever stay away I waisted too much time with them.

After spending hours of days online and on the phone with them they get nothing right

"DEPLORABLE". end of sentence. i didn't realize i'd need a PhD in "flip phone" in order to be able to call, text, or use the internet. i purchased this p.o.s. to have in my rig for emergencies, and found out quickly i paid for a year of service only to have a "nothing burger" of a phone. i just spent an hour on my home phone in order to get schooled on why i can't use my phone? well, the rep couldn't speak very good English(typical right?) and as time went on and she had to ask for help from others in her very noisy call center, she started getting ruder and ruder and ruder...told me to "watch YouTube", learn to navigate my phone and then turn my phone on and off several times...kept sending me 611611 messages with number codes in order to verify my account but kept telling me the numbers were not valid even though the time stamp was spot on for that incoming message. she even heard my message tone when i received them?? she also told me that airplane mode is not just to silence the phone, but must always be "off" if i want to access web browser? does this seem right? might as well just turn phone OFF! she asked to send an email to me @ home computer, and even after verifying my email address, the messages supposedly sent to me NEVER CAME THROUGH!!! and she could not explain why, but instructed me to turn the phone off and then on again and again and again??? if you will take the time to read the reviews here, you will understand the gravity of how useless these phones are AND, the customer service as well. do not purchase a tracfone with KaiOS. i could write a ton more, but i think you've got the picture. Marc

I was autobilled for a year of service without notice. This took my account from Jan 2026 to Jan 2027. I tried to go thru chat line but it timed out within one minute. So I called Customer Service. After going through 3 sets of automated prompts, I was connected to a person. However, there was so much background noise and other conversations, I had extreme difficulty recognizing whether the agent was talking or the background. After 45 minutes the agent was able to process a refund and cancel the 2026 =2027 enrollment. This does not even address the need to update the account periodically to ensure ability to make calls or use data.

It is time to transfer service to a company that has excellent customer service, Consumer Cellular

I have been a valued customer for years and TracFone does not value their customers. Their customer care team do not care about their customers at all. Recently I was billed a monthly bill and my data didn't roll over so I called and spoke with Maria who is the rudest person at TracFone and if you ask for a supervisor they won't give you one they will waste an hour of your time tell you to power your phone off and back on just to have to call back and start all over again with another rude incompetent customer service representative.

Wish I could leave less than one star. This company sucks. They rip people off and provide poor customer service. Tired of phones suddenly not working because they have changed their network without notification. They used to send replacement phones when this happened, but now want you to just buy a new phone constantly. Never will use them again.

worse company ever.....paid for the $10 a mont as long as I buy the 3 months plan and they really screwed me.....they do not care to settle this....also love the way they don't text to let me know I need to pay and they just take my money and screw me....so glad I no longer need cell service and will fight my cancellation

Had this company for 2 years , then my phone was acting up so they said to send it back and would send another. I sent back and after 2 weeks , no phone came. So I called ( ALL of their customer service people are in the Philippines and very hard to understand !) and they said my phone was out of stock and would send another if I agreed. Not happy it took me to call to find this out , I agreed. The woman I spoke with tried to send emails with code to verify my account but would not go thru. so she asked for my pin # and numbers from some of my last calls on phone. Gave and she verifed and said be sure to do this again if the emails do not go thru. So, I did when we faced the same issue and they told me I did not have a pin #, could not access numbers from last phone, so could not transfer info from old phone. I gave them last 4 digits from my card on file and my security number, NOPE, not good enough. Said then send email to husbands email with code, NOPE not good enough. Told me the only way was to wait until my service contract was up 3 more months , then they could do. So I would lose 4 months of phone and money. I said no , want refund. They said NOPE, can't verify your account for refund !! STAY AWAY FROM THIS PLACE....