TracFone Wireless Avaliações 

Tracfone does have good prices for various phone service options but there customer service is terrible.

I'm writing this to help people. How to purchase add-ons. Go to website, menu, refill plans, scroll down to add-ons. Pick what you want then go through the process when you get a pop- up just close it and continue to pay with PayPal check the box then confirm. I have been doing this since Verizon started making changes and has ruined tracfone as a cell provider.

Some agents are highly skilled and friendly, but others will lie just to make a sale when you contact them for technical support on an unrelated issue.

Absolutely exhausting experience with TracFone.

I’ve been helping my 79-year-old father manage his phone account, and what should have been a simple switch to Verizon Prepaid turned into a confusing, time-consuming mess.

We were instructed to call a Verizon number, but the representative kept switching between saying he was Verizon and TracFone. No clear answer. We exchanged verification codes around seven times and were told everything was complete. It wasn’t. The transfer never worked.

Then came the billing issues. Their website is poorly designed and unclear. Charges went through without any clear confirmation, simply from clicking the button multiple times.

Next, we tried to sign up for their advertised multi-line discount plan. It does NOT work as advertised. We even merged accounts thinking that was required. Still no discount.

The worst part: you cannot cancel auto-refill online. There is a button, but clicking it does nothing. No confirmation, no change.

I had to call customer service and spent 2 hours and 10 minutes on the phone. The representative didn’t even create a ticket until I pushed for it over an hour into the call. That alone took another 40 minutes. Ticket: 1339-75-7487.

At this point, we are canceling TracFone entirely and attempting to move the numbers to Verizon. Given everything we’ve experienced so far, I have serious concerns about whether that process will even go smoothly.

Biggest issues:

- Website features don’t work
- Charges go through without clear confirmation
- Auto-refill is nearly impossible to cancel
- Customer service is extremely inefficient
- Confusing overlap between Verizon and TracFone support

I would strongly recommend avoiding TracFone unless you’re prepared to spend hours fixing problems that shouldn’t exist in the first place.

I had service for years and their customer service had never improved, they never correct the issue and their call center is in another country, language issues. I have to lines and they separated the lines into separate accounts and I don't have access for my daughter's phone, she doesn't either

TracFone is good but trying to check my balance is a headache. It was once easy to check on TracFone site. Now its confusing and takes me all over the place. After two or three try's with 611611 ,passwords,upper case,lower case,letters ,numbers,. Should be easy as buying your TracFone plan cards at Walgreens. Again,it's a Headache !

Ordered and paid for a phone and was told it would ship in 1 to 3 days. One month later still have not received phone - no phone - no tracking number.
Called and was told again it would ship in 1 to 3 days. Nothing happened. Called 5 days later and was told there was a problem with the bank. Visa billed me for the phone - there was no problem. Calls take 25 minutes each time and get no results.

There is no customer service at all. The app updated, and now it doesn't show the plan end date.

Before Verizon takeover basic phone function was OK but support service was generally poor. Now they have changed their app so that you can't even see the expiration date for your plan and it isn't even clear how to renew a plan. Calls and chat with support were of no help and generally displayed ignorance. I can not recommend that anyone use this service.

Factory Unlocked Phone made mistake asking if was unlocked inexperienced support worker unlock already unlocked Phone quite working so make 50 Phone Calls Track Phone workers all refuse unlock it properly with new Puck Number
Phone never work well again
I Purchase 37 acers 14 miles town no Drivers license and no Heat and had zero electrical Power

Phone Companies Make money and give zero help to poor and disabled people there 250 million Refugees and 4 billion people no mail address

Would give them a zero if possible! Was taking a trip to Africa. When contacting Tracfone was told to get an international card. IT DID NOT WORK! WENT WITHOUT SVS FOR 30 DAYS!! Returning home called Tracfone. Told wrong plan was advised. Also told ALL WALMARTS have a Tracfone rep. NOT TRUE!!. Tracfone is rip-off and provides NO ASSISTSANCE. USE A DIFFERENT CARRIER!!!!!

Rewards Program offered a $10 off code for 1000 points. Deducted the 1000 points, but code does not work on a refill. Which nothing of what was not said, the offer just said $10 off. When asked to place the 1000 points back onto the Rewards, I am told can not be done.

Used to be adequate. Completely unreliable now; unable to refill minutes, customer service can't help. Don't waste your money.

I made the mistake of updating the Tracfone aopp, and now it doesn't recognize my login. Phone agent could not help. Online agent likewise. I've wasted 2 hours and can't see my banked data, which is important to me. Saddest thing is this all happened last year out of the blue (no app update involved). Tracfone agents read scripts, and ignore direct question. They also refuse to kick the case up to the next level.

ABSOLUTELY THE WORST ! CUSTOMER SERVICE PHONE LINE ! takes forever for someone 45 minutes REALLY !??? for something so simple to be so hard !
I will NEVER use Tracfone service again !

Went to add minutes today to my phone that I have had with Tracfone for years. My number was somehow gone and no way to add minutes ? Zero help from online or calling their customer service telephone number. Making complaint to Florida Attorney General today.

I have had a Tracfone for more than 15 years. Everything has been fine until I recently purchased a new phone that was defective. I was having various problems with my 'Moto G 128 2025' so I contacted Tracfone. Tracfone verified that my phone was defective and sent me, via email, a return shipping label on 1/28/26. I shipped the phone with UPS on 1/28/26. I was told that as soon as Tracfone received my phone they would ship a new phone of the same model or equivalent. Tracfone received my phone on 2/2/26. By 2/9/26 I had heard nothing. I contacted Tracfone to check the status via chat because it is nearly impossible to contact Tracfone thru their phone system, nothing in their automated system covers a defective phone return. Tracfone acknowledged that they had received my phone. I was told it was going to be shipped and to wait 3-5 more days. I heard nothing after 5 days I contacted Tracfone again via chat. Again I was told to wait 3-5 days, the phone was coming. Again nothing. I again contacted Tracfone by phone. Again they said 3-5 days. It was obvious that 3-5 days is the standard response in order to stall. Now it has been 26 days with no phone and no idea when it will be replaced. Tracfone's automated phone system is infuriating. The techs don't know anything and don't seem to have a way to trace problems. They acknowledge my open service ticket but cannot seem to be able to find who is supposed to send my phone to me. All you can say about Tracfone's customer service is HORRIBLE HORRIBLE HORRIBLE!!!! I will call again today or tomorrow (5 days) but it appears I need to buy a new phone. Stay away from this company!!!!

My phone was deactivated because of supposed spamming, which was really just my son's school assignment group chat. I have been transferred over 15 times, and on the phone for 3 hours. It's time to change providers.

I have 3 phones on my account they can only find 1. Wasted 1 and a half hours to no avail and the associate just dumped me, no end chat nothing. I now not way to renew 2 of my phones except buy a card and put in manually