TracFone Wireless Avaliações 

Bad as has been said before. Don't change you number screws up billing. Customer service is free and that is what it is worth nothing all they do is verify your identity.

Called tracfone on 11/28/25 and got our balance of data(37.13gbs).Had a phone update on 01/08/26 and data had been zeroed out. Called, they added 3gbs back. Feb. 8 th that was zeroed out, but they added another 3gbs. March 8th it zeroed out again. Been on the phone for aleast 8 hrs with tech support between 3 dates. Two of them said it was approved to add 27.23 gbs back to phone, it never happened. Third said they couldn't because we used all data. No way on God's green earth could we use that much data in one month. We don't have the phone permanently connected to our face. Tech is all foreigners and could hardly understand them. We have been with Tracfone for over 30 years but now is the time to switch to another company. Tech support is absolutely horrible.

Never use them!! I tried to close my account due to losing it. I never have been so mad talking to a babling idiot over the phone!!!!!! stay away customer service. Verizon has always been a crooked out fit.

Let us first be honest about the PATHETIC service of this company, it is VERIZON!!!!This PATHETIC company is owned by Verizon. The customer service is in the Philippines and they have NO CLUE. I had my phone service cut off twice in the last two days because this pathetic company is having technical problems and is failing at all to notify it's customers!!! Do yourself a favor, LEAVE TRACFONE AND VERIZON! Believe this, after two conversations, still having data problems!!

I Would give them, the WORST cellular service company a score of Negative -20. One of my family members has been a customer of there's for at least 10 years, their service and customer service is Absolute Hell! Do NOT Walk away from TracFone, RUN AWAY from them. You are getting a cheaper, if Not the cheapest price for a reason. TracFone SUCKS SO BAD, I do NOT Recommend them to ANYONE!

I purchased 3 phones, 2 basic, one smart phone. They charged me for calls made over wifi, the billing was not transparent at all, there was no unlimited basic phone plan for the flip phones, and they actually switched the phone numbers between phones without my permission or asking. The worst service every. The online component is BAD.

Horrible customer service. I ordered, called 30 min later to cancel and heard every lie in the book until I was promised they spoke to warehouse department and held up the order. Seemed like total BS and it was. Today I received the phone and was told there was a return slip inside. Yet another lie.

This. Company won’t refund me for a purchase I made and never opened. Nor wanted. The lies were pouring out of their mouths. This is a disturbing business

I find Tracfone to be a very good value for the money. Their website and app, however, are not easy to navigate. It can be very difficult to figure out what plan to purchase to get the most bang for your buck. If you call their customer service number, GOOD LUCK!!! You will speak to an agent in a call center in Timbuktu. They are very nice, but they are very, very hard to understand. Also, they are very poorly trained. I say that because I have called with questions and gotten invalid answers. If you call twice with the same question, you are apt to get two completely different and contradictory answers.

If you call the phone number ending in 7183, you will be talking on what I call "The Chump Line." Agents there don't know what in the heck they're talking about. You need to call 877.952.5276. The agents at that number are much better trained and speak a version of English that is more intelligible to the American ear. Thank heaven, I found that number on the Internet.

There are no stores you can go to for help in person. Verizon bought Tracfone, but that does not mean you can walk into a Verizon store and get assistance. You must ask all questions online or on the phone. That's where you will be in for a great deal of frustration. If you are tech-phobic and in need of some hand-holding, pick a different mobile phone service provider. With Tracfone, you basically have to figure a lot out on your own. Today, I almost lost my mind, after talking to 4 different agents. I will stick with Tracfone because I do believe it costs me less than any other provider would. They do have another big benefit: through Tracfone, I've been able to buy nice phones at a price cheaper than I could get anywhere else. I've never spent more than $200 for a phone from them.

I was having trouble activating my phone despite following all of the steps on the site. I contacted Tracfone via the chat feature. It took 2.5 hours of the agent working with me, but my service plan pin wouldn't work so they created a ticket. I tried to follow up on the ticket status a few days later and about an hour later my phone was working. ...but I received a text that my next payment was due in 30 days despite having purchased a 90 day plan. I was told to log into my account online to see if the information there was accurate, only to encounter an endless loop of issues and error messages with my online account. Overall, I spent 5 hours talking to 4 different agents and still couldn't get the issues resolved. Multiple times the agent just quit and I had to start over again with someone new. At no point was I rude to the agent. They are just doing their job, but it was really frustrating to have them unexpectedly end the chat when I was actively trying to resolve login issues. I never write reviews, but this whole experience was truly outrageous. I can't get reimbursed for the plan and also have no use for the phone when I will lose access to the number in 90 (or 30) days.

Have been a customer many years! Today I called and the lady reopense. Was horrible. Took her 5 to 10 mins to load her computer didn t talk the whole time. Then she tells me I see you are on ---- # and I m like yes. Then she wants to send me a code to verify i m on the phone # she just told me I was on. WHY?!! Then difn t want to help me bc I couldn't t get my phone to stay on the call and pull up rhe text. She was very rude and she might ve los you a long time customer! I used to buy cards on line but they started not going on my phone but going into reserve. And I d have to call every month. I refuse to deal with agents that barely speak English and get frustrated with me when I can t understand them. This company is getting terrible!

So I had been a customer of Tracfone for about 12 years. Started having issues last month after Tracfone did a bunch of updates to their app and website. Buying a 3 GB card turned into my service being disconnected. Got that fixed. Fast forward to last week, and my data just stops working. Glitchy chatbot that pretends to he a person was useless. After being back and forth with a support agent, it turns out my issue was that my som card had been downgraded from a 4G card to a 3G on their end due to “recent upgrades to their system”. But that system doesn’t support 3G, so their solution was that I had to buy a new sim card pack. To get back to the service I had before. I’m obviously not doing that, so I switched to Mint Mobile (which switching was also difficult because Tracfone had messed up all of my account numbers, so getting the right info Mint needed was a hassle).

I don’t know which moron decided adding a bunch of bugs to the app and website and downgrading people’s service so they have to buy new sim cards was a good idea, but I’m positive I’m not the only long-term customer Tracfone is driving away with their new idiotic business practices.

The customer service department is a disaster—but the actual service they provide is far worse.

I needed a temporary phone with number and minimum plan.
Every 2 to 3 days I get a warning email I must renew my service or I will loose my phone number.
I started on April 10th and the plan i choose expires on May 10th.
I paid $17 for a phone number that is mine that I can use wherever i want. What gives them the right to harash me?

I have $20 on my international calling balance and I always dial the correct number. But when I call Germany I always get a busy sign. The call goes through when I call Spain and the calls to Germany used to work, but stopped working. I called Tracfone, stayed on the phone with them for hours. They finally gave me a reference number and promised to call me back. I never got a call back and when I inquired again with the reference number, the new tech knew nothing about it. Tracfone sucks! If you want reliable phone calls to Germany, choose a different cellphone provider for your own sanity. Tracfone customer service is terrible with the same line from each tech... "I am so sorry this is happening to you, I will fix it, I am a manager and know the problem". They are untrained and know nothing. At the end I was told by a technician that it was Germany's fault that the phone call would not go through and for me to contact the German phone company. I'm switching services as soon as my current air time runs out in November. Again... TRACFONE SUCKS!!!! 😠👎

My mother of 88 years of age. We worked all day to get it activated. The day ended with neither of her phones working. This is bullshit. They should be ashamed of themselves.
Maybe a class action lawsuit would wake them up

Spent over an hour and they cannot transfer my phone number or points to a brand new Tracfone. Constantly validating me but cannot use my new phone to call or text or receive phone calls. Hard to understand representatives who are unknowledgeable.

I love TracFone. I always seem to end up back at square one, with them. They are the most versatile out of all my experiences with other companies, mainly at&t. Plus customer service is very helpful, not to mention pleasant as far as I can tell. No bad experience so far.

I've been a tracfone customer for more than 10 years and while they've never had especially good customer service, in general you got what you paid for - cheap service that worked in most places. However, in 2026 they "updated" their website and broke almost every function. Hours and hours on the phone with customer service trying to fix it all, ended in failure. I cannot use the website to buy data, to buy time on my plan, or to really do anything. It's been beyond frustrating.

Finally, they basically told me that it's not fixable. It's a tech problem and I'm out of luck.

I would not recommend tracfone to anyone at this point. It may be cheap, but you're throwing your money away.

The worst coverage. I find it curious that they have done NOTHING to change, given their horrible reviews.
I am guessing that is just a bunch of white men getting rich. That is unacceptable.
I am going to find an attorney to file a lawsuit against these people.

My husband uses his Tracfone infrequently, and t hat's how he likes it. So, when he forgot about it, and the phone had shut down, we didn't even know for several weeks! I know. Laugh. Anywhoooo, a young Asian man, yes....Asian man, spent a looong time helping me get his phone back up and running. He went over and above what was expected, and never became frustrated with me. If you don't want bare bones, spend the big bucks. I was very pleased and relieved.