TracFone Wireless Avaliações 

Tracfone zeroed my paid-for balance twice. I shelled out twice for minutes and data and texts they stole. Never again. I closed my account after 15 years. Did they ask why? No. They don’t care. Thieves!

Website login in a loop. takes multiple tries to login to your own account.
more than 30 minutes customer service wait time.
Spammy website.
3rd rate company.

Been on hold for over an hour to activate a new phone. This is disgusting customer service. Go to consumer cellular for on the spot help!!!!

I have been a Tracfone user for more than 15 years, and when everything works, it's a great service. But if you have to call them... WOW! You may just want the throw your phone away. My last 3 experiences have been the most frustrating and time-consuming. And the issue hasn't been resolved. Hours on the phone, being lied to and hear agents repeat the same thing over and over. Being transferred over and over. I have had enough!

Terrible. Been with them for years and it feels like torture. Right now, I'm on hold for the third time today because the first time the rep did not know how to activate my phone. The second time, my cell service they provide just stopped working (like it frequently does). Hold times are usually 20-30 min.

My customer service agent was splendid! My circumstances were very unique and my agent, Sherry, did a splendid job helping me! She was very respectful ame I can’t thank her enough!

I’m still on hold for 2 hours, I lost all my data and I was not using data, 16 gb . I need to talk to a human being aarghh

on hold with customer service for over 2 hours and still waiting. Yesterday, I was on hold for almost 3 hours and got nowhere. The on-line chat is almost as bad. That was only 2 1/2 hours this morning and got nothng so I logged out and used my phone to call.

No compren teléfonos con estas compañías me robaron te venden teléfono desbloqueado pero están bloqueado y después te cobran 150 dólares para desbloquear

Been with tracfone years. Bought A25 last oct 2024.
Started missing calls immediately and called several times. One guy cuople months ago in tech service deleted something in the phone and could even call anybody. Finbaaly got thru with neighbors phone. It took 2 hours for support to get my new phone working again. About week later missing calls again did not even show in the phone. Kept missing calls and kept calling over and over and over. Finally last week called because missed 4 calls from 2 houses away down really the street really close. Told the guy phone is messed up went thru all that again for the about 12 th time. Told him been missing calls since I bought this phone. Been using tracfone for years and no problem untill I bought this phone. told him am canceling and getting new phone elsewhere unless get new phone. He ignored me and kept trying to fix it. Let him know this is it and he said ok and I went somewhere else. Canceled service finally

They still have not fixed my issue with my GB working correctly. If i go out of town 50 miles away it works just fine but it will not work right in my area. It works just fine real early in the morning and then a few hours later it starts messing up again. They keep telling me to take my sim card out but the phone i have is sealed and you can not take it out. Why is this stil always a problem.

Phones work great. Customer Support rated as a negative 100 (-100)
Worst Customer Support of any company.

I've been a customer for 7 years. I stay because of the price, obviously. While the service is fine with the Verizon network, just pray you never need to contact customer service. I truly believe they are trained to be incompetent to discourage you from contacting them.

I must admit that I have been a customer of this company for over 3 years. MY MISTAKE. Recently, whoever is running these phone companies, we never know, they are all busy renaming themselves to get our services. This pathetically ran company, including its customer service, underwent some kind of system changes. The ridiculous recording of that changes is still playing on there customer service line, it ended over a month ago.
I recently went to bed with 6.73 gigs of data on my phone and have ALL text messages to prove this. I work up and check my data and was at zero and no service. After several attempts with a worthless customer service representatives and an actual complaint with the BBB, this absolutely corrupt company says I used almost 7 gigs of data while I was sleeping. I have NEVER used a gig of data in 24 hours, let alone almost 7 gigs in less than 8 hours!! Never buy from this company or with this company. They offered a service through a sister company, STRAIGHT TALK, not a chance I am going with them EITHER!! I WILL END MY SERVICE WITH THIS COMPANY!! I strongly suggest those who read this review or have this service, it will only be a matter of time before they do you WRONG!!! Thanks for reading.

I've had Tracfones in the past for an additional line. Did contact Customer Service (CS) a couple times with questions & never had a problem.
Purchased a Tracfone in February, 3 mo prepaid & the mobile protect plan (13 mo). Dropped the phone, screen cracked & 5 days later screen was completely black. Last Wednesday (4/30), I called & was on the phone with CS for about 45 min. Eventually I was told a replacement phone would be sent & arrive by Saturday or Monday. He was also very insistent he would call me on Saturday between 10 & 11 am. He never called & phone never arrived.
Called CS today (wait time was 11 min) to check on tracking of the replacement phone. He never gave me a case # or tracking #, so the woman spent a fair amount of time looking up my account. She said she had no access to anything that transpired previously, which doesn't make sense to me, as one would presume a customer account file should be inclusive.
After finally verifying my account & that I had a "mobile protect plan", she asked about the problem with the phone. After being on hold a couple minutes, I was told that their mobile protect plan only covers software, and because the cracked screen could have contributed to why the screen went black, a replacement phone would not be authorized. Rather I should contact Assurion, the provider of the plan, and see what, if anything, they can do for me. Needless to say, by then (20+ min) I was quite frustrated. This person was Ok & obviously couldn't explain why I was told differently last Wednesday. Upon completion with her I asked to speak with a manager & after a momentary hold, was told they were all in a meeting for about another hour (IMO a convenient excuse), but she took the phone # where I can be reached. Never received a call so obviously they don't care about the customer. I am quite furious. Had I been told the truth last week, I likely would have opted to just buy another phone. So, I have no idea what the 1st CS rep did as he spent plenty of time verifying my account, shipping address, etc.
Because of this terrible experience with their CS, I will NEVER buy another Tracfone and will NEVER recommend this company to anyone.

First began years ago when traveling between Houston & College Station but AT&T let us down so often on a cheap android cell. Good service/coverage, go figure.

Not a data hog so a One Year generous data + unlimited other was $99 and so was hooked for years.

This year rumors say Verizon enters the scene so the deals are not so great. e.g. $125 annual for 24GB data now 1.5GB with the double data deals between $160-200 UGH. Still the service A-OK

Bad luck running out of Data on frequent walk&radio but had "points" to add free Data BUT given a monthly chart usage is not the same as a gas gauge. They refuse to understand and to supply a daily/weekly spreadsheet on data used!?!?! = One Star deduction.

KUDOS ... a new Tracfone was introduced for Biz and the old had an old battery needing a battery bank tied to it. Presto-Chango Tracfone Chat does has a college grad or two who swapped the accounts/numbers! WOW. Now the old cell stays plugged in to serve Biz and the other, smarter, better battery cell goes traveling and walk&radio outings.

Worth time shopping this service BUT get Chat to completely explain all the Plans before signup. There's no cancel & re-dos here.

Thanks You very much for great service.l had a great experience using your phone unlocking website. My IMEI is 356924090321895

I wish I would have seen these reviews before I bought the plan. Simcard never worked. I spent hours and hours on chat with their customer service doing exactly what they said. They said they escalate the issue and send it higher up the chain. It's been 4 days and no response and the sim doesnt work. I wasted 40.00 plus the cost of the sim. DO NOT BUY AT ANY COST

Agent messed up when I made my account and entered the wrong email address. I now spend hours upon hours trying to change it so far I still can't log in to my account. Customer support is terrible they mean well but most of them don't know what they're doing. I'm desperate to get out of TracFone but I can't login in order to port out.

Contacted TracFone after 16 days and couldn't get any kind of help from them. Was sent to 3 different call locations and no help. If you want a SIM card, do yourself a favor and buy one off E-Bay. Cost the same and guaranteed delivery.