Terrible customer service, and part of my online order did not arrive. I received my package by courier. One of the two items was missing. I notified Trade Secrets by email and voicemail. I... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Ver mais
A empresa respondeu
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas n... Ver mais
A empresa respondeu
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Fornecedor de Produtos de Beleza
- Loja de Produtos de Beleza
- Loja de Cosméticos
Escrito pela empresa
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informações de contato
Canadá
- tradesecrets.ca
Great deals on selected products.
4,2
Muito Bom
218 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My shipment took forever to ship
My shipment took forever to ship, over a week. I needed my products for the weekend that passed, the tracking number wasn't working. I am incredibly disappointed and will use another company going forward
1 de abril de 2026
Resposta da Trade Secrets
Hi Uma, We appreciate your feedback. An email has been sent to you to look further into this situation, please get back to us so that we can resolve this for you. Thank you For your patience and understanding.
Great service as usual
Great service as usual. My OPI polishes were received safely and packaged neatly.
31 de março de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
good selection and quick delivery
30 de março de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
wrong product, fixed
I was sent the wrong product for both the shampoo and conditioner, but the company was very prompt in correcting it. Very good customer service
26 de março de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We are glad that everything worked out and we were able to resolve this for you.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Excellent customer service
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
26 de março de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great products, great service, fast shipping!
Fast and easy to order from website, great selection of products and order shipped very quickly
25 de março de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Shipping was quick
26 de fevereiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I shopped here because of the great…
I shopped here because of the great selection of items. I forgot to use the welcome code for my first order, so I emailed customer service and they applied it to my order. Really appreciate it.
25 de fevereiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order and quick delivery
26 de fevereiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
If you are giving any offers
If you are giving any offers. Please don't cheat on the product. The product which I have ordered is 50% off. And usually the tube is 60ml. But I found it that the tube is saying 60ml but the product you sent me is not actually 60ml. Really disappointed
2 de março de 2026
Resposta da Trade Secrets
Hi Asline, We appreciate your feedback. An email has been sent to you to look further into this situation, please get back to us so that we can resolve this for you.Thank you For your patience and understanding.
TS14268 Shows order has been delivered…
TS14268 Shows order has been delivered but was not left in our mailbox. Have reached out a couple times by email with no response.
2 de março de 2026
Resposta da Trade Secrets
Hello Christine, We are sorry that you did not receive your order. To set things right, a fresh shipment is being prepared, and you will soon get tracking details for it. Thank you For your patience and understanding,
I didn’t receive what I order
I didn’t receive what I order. It’s a different curler.
2 de março de 2026
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
The items I wanted were in stock
The items I wanted were in stock, on sale and arrived quickly.
23 de fevereiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great prices and fast service !
2 de março de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Had the product I needed
Had the product I needed, great price, fast (and free for my order) shipping. Pretty much ideal online shopping experience. Thanks!
25 de fevereiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order and very quick shipping.
Easy to order and very quick shipping.
26 de fevereiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I did not receive the items I ordered
I received the wrong item but the company fixed the mistake quickly and I Iove the product!! I will definitely be buying from them again
25 de fevereiro de 2026
Resposta da Trade Secrets
Hello Sarah We are sorry that you received the incorrect products. To set things right, a fresh shipment is being prepapred, and you will soon get tracking details for it. For your patience and understanding, we would like to give you a 15% discount on your future order.
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