Trailertrek Towbars Avaliações 306

Great product, great customer service and brilliant and friendly technician

Brilliant quick and on time service. Would not hesitate to use them again.

Great price,arrived on time and did a great job10/10

Great service. We’ll recommend

Nice tidy job , they turned up ontime, & use good quality towbars at a competetive price, this was the second time I had used them.
Very satisfied

Great service, very professional, honest pricing.

Absolutely brilliant service. Fantastic experience would recommend to all

Used Trailertrek to fit a towbar on our new Mitsubishi Shogun.

Very helpful from the moment I first contacted them for a quote, very nice friendly fitter came to house to fit the towbar.

It’s just the right service we required.

I rang this company, after coming across them on the Internet, for a quote to supply and fit a towbar for my Volkswagen T cross. They were the second best quote I had, but the best quote I had with the dedicated electrics, as the best quote was with universal electrics. After speaking to Mitchell and getting my quote I thanked him, but before I ended the call Mitchell told me that even if I didn’t get this company to supply and fit my towbar make sure to get the dedicated electrics so as not to invalidate the warranty on my car as universal electrics may do this. Due to the fact that I was been given this good advice and as yet have not placed an order with this company this information alone made me decide to place my order with this company because of the advice given by Mitchell showed that they cared. The fitter turned up at my address on time and did a cracking job of fitting the towbar. He was pleasant and chatty throughout and explained everything fully to me before leaving. Would I recommend using this company if you needed a towbar fitting, absolutely. Would I use this company again if I require the towbar supplied and fitted in the future, absolutely.

Trailertrek, I had never heard of them until a very old friend of mine mentioned them to me, in fact they are located in Coventry only a few yards from a place, many years ago, I used to work in.
I contacted them made the necessary arrangements and on the 11th March, at the crack of sparrows an engineer arrived to fit a Tow-Trust tow-bar and electrics to our Range Rover.
Despite the weather, the engineer set to work and pretty speedily, in around 90 minutes, the job was completed. The engineer explained fully the workings of the new removable swan neck unit and electrics.
An absolute fantastic job well done, I have had tow-bars fitted to every vehicle I have ever owned since the sixties and this was certainly the most professional service I have received.
Well done Trailertrek on Fletchamstead Highway in Coventry, and a big Thank You for such an excellent expert service.

Grant the fitter ,very professional,friendly and efficient.Excellent service ,highly recommend.

Had a towbar plus electrics fitted today. Engineer arrived as arranged and got straight on with the job. He was a very pleasant chap and completed the job in around 1 1/2 hours. Good job, fair price, would definitely recommend.

With the hype of the caravan season that arrived this year, I found myself buying a caravan and then looking for a towbar company to help me tow it.
I can honestly say this company was brill. They helped me understand the difference in the towbars for my vehicle and types that I can have fitted due to my manufacturers warranty which I didn’t even think about.
Even with the chaos of the pandemic a lovely guy turned up at my home address and within less than 2 hours the detachable towbar and electrics was fitted.
So so glad I found this company, would recommend it to anyone and infact already have.
Thanks again

Recently had a detachable tow bar with electrics installed on my new ford Kuga. Very polite staff and fitter was great. Quick and easy booking process. Work was completed to a high standard and competitive price to. Highly recommended.

I would not recommend Trailer Trek at all. I have never known a company so petty and unprofessional. They threatened to leave negative reviews on MY business because they did not agree with the review my employee, who booked our tow bar, had left. They also threatened legal action against her …. not my idea of good customer service! They then kept calling my office requesting the review was deleted…. so here I am writing it myself, as they demanded.

We have lost £235.00 deposit, despite the make, model and registration of the vehicle being correct. There was a simple misunderstanding over the use of the word ‘van’. We had arranged for a tow bar to be fitted to our flat-bed van, they thought it was a panel van. I double checked the confirmation email myself, it just said ‘van’ a commonly used term which I thought nothing of.

The fitter arrived on time but left within 30 seconds after saying he had the wrong part. When I spoke to them on the phone shortly after they were completely unwilling to come to any compromise. I can appreciate that there are labour and travel costs involved and would have been willing to pay for this. However, £235.00 I think most people will agree is very excessive, especially considering they were returning the incorrect part for a refund!!! I have nothing at all to show for the money lost as I am unwilling to part with a deposit fee for a second time.

Nearly all mechanic related businesses use your registration to source parts. Apparently this one doesn’t. They also insist on over half the cost as a non-refundable deposit when booking, which I have never had to do before. The emails I received from the company in response to our complaint were shocking, I would not risk using them in the future.

I had a deteachable towbar fitted to my car ,about six weeks ago with the designated wiring kit ,but I only got to test it this week after buying my trailer ,so I decided to review after testing ,this company could not of been better ,the fitter turned up early and witchin 2 hours had fully completed the job ,my towbar works perfectly ,this company talks you through the whole process beforehand making sure you are buying the correct towbar you require ,I will recommend and use again ,great service and nothing’s too much trouble ,they even made up my number plate for the trailer ,great job

Excellent service from the initial on line quote to fitting yesterday by Grant who was polite and respectful who just got on and did his job no hassle. Refreshing to actually get what you pay for so I have no hesitation recommending them in these uncertain times.

Did a fair bit of research and decided Trailertrek were for me. Filled in an online form and Mitchell rang back very quickly. Explained everything then and there and I placed the order. Paid 50% up front that is non-refundable, all explained. Had a query the next day and as Mitchell had provided a mobile number, I rang it, we chatted and issue sorted.
Alex rocked up at 8:50 on the day and just got on with it. He had to put up with me hovering and asking questions which he answered fully as well as taking the time to explain a few things. Job completed very confidently and professionally in under 2 hours. Not sure why you'd go anywhere else. I wouldn't.

TrailerTrek's service is poor.

My order consisted of detachable towbar with a number plate.
The fitting of the towbar was fine but the number plate supplied was incorrect - obviously a translation error by Trailer Trek as my order confimation had the correct registration on it.
I was promised, by the fitting technician, that a replacement one would be supplied asap - nothing arrived. Called TrailerTrek's office as I needed the plate for an imminent holiday and was promised that one would be put in the post to meet my departure date - nothing arrived, which left me without a legal bike rack, which was very frustrating. Called again, as nothing was on my doormat when I returned from vacation, and was promised a plate would be sent asap, again! 6 weeks have now gone by and still nothing.
Poor service is one thing, not getting what you pay for is another.