Purchased a tow hitch assembly at a very competitive price from these guys, infact the cheapest I could find for that model, that was on a Monday afternoon and received it Tuesday morning, This was a... Ver mais
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Veja o que dizem as avaliações
Absolutely brilliant from start to finish. Quoted and ordered quickly. Installer came on time and did a sterling job. Bumper removed and stored safely so didn't get scratched. Great tow bar - remo... Ver mais
Fully recommend Trailer Trek. Saved our holiday! We previously had a detachable towbar fitted by a DIFFERENT company, but always had issues with it. Came to attach it just over 24hours before we were... Ver mais
Excellent service from the enquiry phone call to completion of the job. Alex, the fitter, arrived on time, was very courteous, respectful and within 90 minutes the job was finished. Demo of fitting... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Trailertrek Towbars
Escrito pela empresa
Here at TrailerTrek our knowledgeable customer service team are ready to offer first hand advice on the best solution for your towing requirements. The office team will talk you through and advise on the exact tow bar and electrics you require.
We are in the enviable position to employ our own great team of technicians. They are all fully trained with years of experience behind them.
None of our work is sub contracted out to any 3rd party companies.
We have full programming and diagnostics equipment in order to provide the safest and effective towing solutions.
We carry out mobile installations in the Midlands, Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire, Gloucestershire, Worcestershire and Staffordshire.
We also have a fitting centre in Coventry, conveniently located on the A45, if you prefer to bring the vehicle to us.
Informações de contato
Unit 196 Fletchamstead Highway Industrial Estate, CV4 7BB, Coventry, Reino Unido
- 03301133977
- trailertrek@gmail.com
- trailertrek.co.uk
4,6
Excelente
306 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy to book
Very easy to book, they came to my house and even made the numberplates ready to go
9 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you for your kind review.
Tralertrek towbars
Very good. Arrived at said time. Quick at fitting. Careful aswell. No problems at all thankyou trsilertrek
9 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you so much.
They put the wrong towbar on my car…
They put the wrong electrics on my car meaning I had to wait 3 weeks before they could change it also meaning that we couldn't go away as planned...
9 de setembro de 2021
Resposta da Trailertrek Towbars
Mr Taylor. We have contacted you on receiving this review. It was a mistake and some confusion on both parts that an initial 7 pin single socket was installed in. 13 pin sockets are also single. Once the issue had been identified we did offer a 7 to 13 pin adaptor to use in the interim period before changing to a13 pin socket which was delayed due to you only having a Saturday available for us to change to the 13 pin socket. We understand you work during the week. We rectified the issue asap. You could still tow with 7 pin as this provides light and the adaptor would of done this no problem at all.
I have just called to state and emailed in writing that you will receive a future discount for the inconvenience. We feel one star is a mean reflection. I also spoke to you on the day we put the correct socket on and apologised.
Excellent fitter
Excellent fitter, very professional and courteous. Punctial and tidy.
9 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you so much for this review. We really appreciate your review. As a company be always want to do our best. A valued customer
Very happy customer.
Excellent service, not the cheapest, but fitter turned up, bang on time as arranged, and did a great job. He clearly knew his job, and was happy to explain what he was doing, during the fitting. I now have an excellent, detachable tow bar, with 13 pin electrics, invisible when detached. I would not hesitate to recommend this company.
9 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you so much for you honest and open review. We are so glad you are happy.
We really hope to see you for future tow bar installations. Thank you.
Still no refund from an absent number plate!
They came to fit my tow bar which was absolutely fine,did a great job of this However... I paid for a number plate to be made which I am still waiting for a month later, they said I can have a refund which I am yet to receive!
Not a happy customer! I will not be recommending them to anyone!
8 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you for your review. We have made multiple calls and sent multiple emails to you to discuss this totally inaccurate review. All of our calls are imprinted and recorded and emails obviously retained.
Just after your tow bar installation you called to state you had not received the registration plate. We posted a registration plate to you. You called and said you had not received it. You then requested a refund. We had actually recorded the postage. We did not dispute that with you and refunded £21.00 to the card you originally paid with The refund was on the 13th August. We have electronic proof from our card provider. We have also copy and pasted this to you 2 days ago in order that you could see this. You emailed prior to this saying you had not had the refund. I find it quite strange now that the review goes on a month later, we then respond again with the proof of the refund and you are now ignoring our calls and emails to discuss this. We now think you are ignoring us as you have realised you have had the refund all along. This type of inaccurate review is disappointing and incorrect. We have left our response 3 days in hope that you would talk to ourselves.
Resposta da Trailertrek Towbars
Thank you so much for taking the time to review our work.
Excellent service
Excellent service, answered all my questions and great advice. Very quick, efficient, great tow bar, all tied to car electrics, and works a treat. Absolutely no issues so highly recommended.
8 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you for your positive feedback. We are glad you are happy with our service.
I gave 5 stars because I was very…
I gave 5 stars because I was very pleased with the excellent service received, from placing the order on the phone, to the mechanics fitting the tow bar and electrics. It was a job well done and works excellent, I fully recommend Trailer Trek, thank you.
8 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you Raymond. We are glad you are happy with our service.
Good experience
Good experience - good guidance and very efficient. Fitter that came was very experienced and polite, explaining exactly what he was going to do, tested it all, and gave me some tips (10 years + doing the job which gave me confidence as I’ve never fitted one before). Would definitely recommend them.
8 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you for your review Brendan.
A very prompt and efficient service
A very prompt and efficient service. The engineer was very professional gave a good explanation of what he was going to do and how long it would take. Very good value as well. Would not hesitate to recommend them.
8 de setembro de 2021
Resposta da Trailertrek Towbars
Sir, thank you for taking the time to put an extremely nice review on.
Very good tow bar
Very good tow bar, The person that installed this to the car made a very good job first class
8 de setembro de 2021
Resposta da Trailertrek Towbars
Sir, thank you for your kind review.
Very pleased a job well done no …
Very pleased a job well done no dropping off the car at a garage came out and sorted on the drive
8 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you for the great review. We look forward to seeing you in the future.
Fabulous company
Fabulous company. They are brilliant, great staff and a great job. Will be having all future tow bars fitted here. They may not be the cheapest but as I have got older I have realized you get what you pay for. Here you get quality products and a quality service. Try them you won't be disappointed
7 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you Donna for a really lovely review. We look forward to seeing you in the future.
Professional and friendly service
Professional and friendly service. Arrived on the date arranged at my work. Tow bar Was finished in a couple of hours. Efficient and hassle free.
7 de setembro de 2021
Avaliação não solicitada
Resposta da Trailertrek Towbars
Thank you for a lovely review.
Fitters were very Efficient and very…
Fitters were very Efficient and very nolageble of there work came on time.
7 de setembro de 2021
Excellent service
Excellent service from ordering to fitting the tow bar. Most definitely recommend trailertrek for all your towing requirements. Will purchase again from trailertrek.
7 de setembro de 2021
Resposta da Trailertrek Towbars
Thank you so much for your review. So glad you are happy.
Resposta da Trailertrek Towbars
Thank you so much for your review. So glad you are happy.
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