Trailertrek Towbars Avaliações 306

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased a tow hitch assembly at a very competitive price from these guys, infact the cheapest I could find for that model, that was on a Monday afternoon and received it Tuesday morning, This was a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant from start to finish. Quoted and ordered quickly. Installer came on time and did a sterling job. Bumper removed and stored safely so didn't get scratched. Great tow bar - remo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fully recommend Trailer Trek. Saved our holiday! We previously had a detachable towbar fitted by a DIFFERENT company, but always had issues with it. Came to attach it just over 24hours before we were... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service from the enquiry phone call to completion of the job. Alex, the fitter, arrived on time, was very courteous, respectful and within 90 minutes the job was finished. Demo of fitting... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para reboques
  2. Loja de Acessórios Automotivos
  3. Serviço de Motorista

Sobre Trailertrek Towbars

Escrito pela empresa

Here at TrailerTrek our knowledgeable customer service team are ready to offer first hand advice on the best solution for your towing requirements. The office team will talk you through and advise on the exact tow bar and electrics you require. We are in the enviable position to employ our own great team of technicians. They are all fully trained with years of experience behind them. None of our work is sub contracted out to any 3rd party companies. We have full programming and diagnostics equipment in order to provide the safest and effective towing solutions. We carry out mobile installations in the Midlands, Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire, Gloucestershire, Worcestershire and Staffordshire. We also have a fitting centre in Coventry, conveniently located on the A45, if you prefer to bring the vehicle to us.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

306 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

Excellent job

Excellent job. Trailer Trek fitted a tow bar to my Tiguan, provided an adapter and number plate for towing.
A very professional job, highly recommended, thank you.

1 de agosto de 2024
Avaliação não solicitada
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Resposta da Trailertrek Towbars

Thank you so much for your kind review.

Avaliado com 5 de um total de 5 estrelas

This company is very professional from…

This company is very professional from start to finish. I filled my details in an online form and they came back to me with the best quote from five companies that I tried within 24 hours. The quote was for a detachable Swan neck towbar with dedicated Ellectrics for a Mercedes-Benz.
Their engineer arrived dead on time, and fitted the new towbar, he had to remove the rear bumper and this was done in a first class manner and then replaced on the Car once he had fitted the new towbar living no signs at all that he done any work at all. He then went on to program the car with the dedicated Ellectrics so that when connected to the caravan it would turn off the parking sensors but leave the reverse camera on to assist in manoeuvering, I was well impressed.
He opened a suitcase which had two rear lamps so that he could actually show me all the operations working perfectly brakes side lights , indicators, reverse light, et cetera. He then went through how to fit the detachable Swan Neck, And lock it in place, and how to remove it, he did this a couple of times to make sure that I understood, then he asked me to do it so that I was comfortable with the actions needed.
All in all, it was one of the best experiences of having anything fitted on the car.

27 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Service & Company

From booking to fitting i cannot recommend Trailer Trek enough. Nice easy booking process with a time period provided the day before and a call from Grant on the day when on route. On arrival Grant was extremely polite and friendly and fitted my tow bar and electrics and then gave me a full demonstration and explanation on how to remove and use etc. Competitively priced and professional, don't hesitate to use them for your tow bar fitting. Thank you Trailer Trek.

24 de junho de 2024
Avaliação não solicitada
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Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Wayne was really polite and helpful in…

Wayne was really polite and helpful in advising me as to what towbar was best for me. The price was really competitive. On the day the job was completed on time. The fitter then took time to explain how it all worked and demonstrated this. He even explained and showed the fuses involved incase of any future issues. I was given practical advice. Really polite and helpful. I wouldnt hesitate to recommend.

29 de maio de 2024
Avaliação não solicitada
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Resposta da Trailertrek Towbars

Thank you for your lovely review

Avaliado com 4 de um total de 5 estrelas

I lost my deposit it’s a one star

I paid my deposit on a 13 pin electric system to fitted to my car for Wednesday morning my car had to be recovered to the garage on Saturday because of oil pressure problems it was bank holiday on Monday so I waited till Tuesday morning to inform them of problems and not too cancel but re book and I’ve been told I have lost my deposit and need to pay another deposit to book again 🤬🤬

28 de maio de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Dear Sir, Thank you for your review.
This is not quite correct is it?
We were open Saturday, Sunday and Bank Holiday Monday all day.
When you called today, we simply replied that we would make a small charge, as we cannot at this late notice fill the installation slot that you had booked. Therefore,we still are required to pay wages to our staff, although they now have no installation tomorrow, as we would never be able to get the parts for another installation tomorrow.
We have purchased all of the parts for your installation.
All we have said and this is fully outlined verbally and in writing at time of booking that if cancelled with short notice a charge to cover costs is made.
Sir, if you wish for me to call we would still be willing to discuss and assist.

Avaliado com 5 de um total de 5 estrelas

Great all round service

From initial enquiry to installation the service has been brilliant. Clear expert advice on what was possible and what best met my requirements. Fitting was at my home at my convenience with polite and knowledgeable staff. Couldn’t ask for more.

17 de maio de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Absolutely impeccable service 👏👏

Trailer Trek have just fitted a removable tow hitch to my Land Rover Defender PHEV. Their engineer turned up on time, and conducted himself in a very friendly and professional manner. Upon completion, I was given a full demonstration of the removable hitch, and was left with full operating instructions. The design and quality of the hitch is exceptional, and it is virtually invisible when not in use.
Having contacted several tow bar specialists, Trailer Trek were excellent communicators and head and shoulders above their competitors.

16 de maio de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent Great Customer Service

Contacted Trailer Trek for a quote to fit a Towbar and supply a Cycle Carrier for my Nissan Juke. Customer Service is excellent so I booked my Car in. Nick the Technician who fitted it for me was also excellent and great to deal with as he took the time to explain what was being done and carried out the work to a very High Standard. I would Strongly Recommend to use and purchase from Trailer Trek

10 de maio de 2024
Avaliação não solicitada
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Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Quality Service, above and beyond.

I cannot speak highly enough regarding the service I have been provided with by Wayne and his team at Trailer Trek Coventry. In short, there was a problem with my car accepting the newly fitted towbar. Following extensive investigations by TT, and at additional cost to them, it was evident that the problem was with my newly acquired Landrover Discovery and not the towbar. The LR Dealer has now resolved the issue with the car.
It was a great comfort for me, having the continued support of Wayne and his team throughout this process, specifically given that the problem wasn’t related to their work.

22 de abril de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

This company really gets the job done.

Trailertrek fitted a new wiring harness for 13 pin socket for me yesterday. I only spoke to them the day before, and the fitter arrived at 9am next day. I discovered a minor fault after he left, and another fitter arrived within 2 hours to fix it. Brilliant customer service, will use them again.

10 de abril de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

finding Insurance

I was impressed with the courtesey and respect I got while doing this, i hate this business but the staff made it easy, thank you.

14 de março de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you.

Avaliado com 5 de um total de 5 estrelas

These guys have gone above and beyond…

These guys have gone above and beyond to help us out today. We were told our new car had a detachable towbar and we had no reason to doubt that until we came to get get car ready to go away for a few days
Found the actual towing mechanism was not there. Rang trailertrek and thet said they could do it for us at 10am mo day morning, they rang back 5 mins later and said they would put 2 guys on it and bring it forward an hour so we could get away on our break. Thank you so much you have saved our holiday and our sanity. I would give you 10 stars if I could. Great bunch of guys. Recommend to everyone.

11 de março de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Well pricedwell

Well priced, fitter came on time and was very polite he done a excellent job highly recommend his work thank you

5 de março de 2024
Avaliação não solicitada
logotipo da Trailertrek Towbars

Resposta da Trailertrek Towbars

Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

10/10 couldn't be happier

Amazing service! Spoke to Wayne on Monday for quote. Was given full explanation of towbars and my requirements and was emailed straight back with a detailed quote. Emailed to book in for the Friday, and even though they had no availability Wayne went out of his way to accommodate me.

Ricky fitted my towbar yesterday, called beforehand to let me know he was on his way. Lovely man, it was freezing outside, but didn't stop the entire time he was here. He went through everything with me before leaving. I couldn't have been more happier. Glad I took Wayne's advice and opted for the
detachable, can't even tell any work has been done.

To top it off, as a member of the NHS, Wayne offered me 10% discount, which was so generous of him!

Will be recommending to everyone who needs this service

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reasonably priced and a great service

I have just had Alex fix a new tow bar on to my Q7. I was astounded by his professionalism and knowledge. He carried out what is obviously a complex task, quickly and efficiently while taking great care not to do any damage to the car. He was superbly organised and knew exactly what to do at every stage.
I couldn’t of asked for more and believe that I chose the correct company in TrailerTREK. Reasonably priced and a great service.

4 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fully recommend Trailer Trek

Fully recommend Trailer Trek. Saved our holiday! We previously had a detachable towbar fitted by a DIFFERENT company, but always had issues with it. Came to attach it just over 24hours before we were due to tow and it would not engage properly. Ended up stuck on but not properly. Drove to trailer trek, on a Saturday morning, when workshop is closed, call the number and despite being outside workshop opening hours, both the owner and a technician came down to help! Wonderful guys, who manged to sort out the problem and get the towbar safe to tow. Really appreciated the service and would definitely use in the future. THANK YOU.

12 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service from start to…

First class service from start to finish. Advice over the phone was very good and extremely helpful. The installer was professional, knowledgable and friendly, and took the extra time to explain the installation and functions. We had a bad experience with another company who did a terrible installation that led to damage to the vehicle (Towbar Express). My strong advice is to use TrailerTrek Towbars for your installation instead.

4 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Number 1 in what they do I recently had a tow bar fitted by…

I recently had a tow bar fitted by trailerTREK on an Audi A6 went with a removable one due to parking sensors, not only was it the best price it was the best services the fitter was quick polite and informative, and the best thing about it when not in use you cannot see anything you would not even know there was a tow bar fitted the electrics swing down and the bar is removed, 110% happy with the service and would recommend to anyone if I need anything else they that they do I will go back to them great job well done.

8 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast Convenient Tow Bar Fitting

Rang for a quote from the polite and helpful Wayne on a tow bar which came in at a competitive price, with the added bonus they could fit it at my workplace "having a suitable private carpark" .
The technician arrived on time and set to work, the job was completed in about two hrs.
Everything was finished neat and tidy with a demonstration on a test rig of all the lights working correctly.
I was very satisfied with the service provided and it was so convenient not having to drop the car off and collect it.
I have no hesitation in recommending Trailertrek Towbars.

22 de junho de 2023
Avaliação não solicitada

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