Premier aperçu : les cartes de fidélité et réductions SNCF ne sont pas prises en compte et ce n'est pas spécifié. Donc on se retrouve à payer son billet plein tarif alors qu'on devrait l'avoir possi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Xenia on Chat help was excellent. Found my order quickly and shared a PDF so I coukd present as gift to a friend at retirement party while awaiting for mailed voucher. Great help
A empresa respondeu
Die Buchung war sehr einfach und übersichtlich, man hat auf den ersten Blick gesehen welche Variante die günstigste war. Sitzplätze konnte man leider nicht auswählen, aber ansonsten würde ich die Seit... Ver mais
A empresa respondeu
I have received a traingift and now I've been using it for more than a year with multiple tickets. I'm very satisfied, I also contacted them via email a couple of times and I received prompt and helpf... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Traingift
Escrito pela empresa
Traingift is a premium gift voucher, redeemable for Interrail passes and train journeys to over 25,000 destinations across Europe.
This gift card allows the recipient to travel to their preferred destinations, whenever they choose.
Customize your gift with a personal image and message, beautifully printed on high-quality photo paper and presented on an elegant green gift card, or as a last-minute gift. We send the physical gift cards with free priority shipping worldwide. Our digital gifts are ready to give within 5 minutes.
The recipient easily books their train journey to a destination of choice or an Interrail Pass for flexible travel. From luxury trains to affordable intercity journeys, no matter how near or far, everyone will find the perfect option for an exiting train journey.
We strive to provide the best customer service. That is why we are available 24/7 for both the gift givers and the recipients. So far we've helped hundreds of thousands of customers giving and receiving the gift of making memories.
Give your recipient the freedom to decide when to travel and where to explore. We believe in experiences over things.
The #1 train gift card in Europe
Escrito pela empresa
- 2 year validity
- Plenty of time to redeem
- Free worldwide delivery
- Instant delivery of digital gifts
- Personalize your gift
- Add a photo and a message
- Train journeys around Europe
- Travel to over 25,000 destinations
The perfect gift for sustainable travel
Personalize your gift with a photo and message
Choose instant email delivery for a quick, paperless surprise, or a printable gift card for a personal touch. Every Traingift supports sustainable travel, helping reduce carbon footprints while creating unforgettable journeys. Gifting that’s good for your loved ones and the planet!
Informações de contato
Concertgebouwplein 7, 1071 LL, Amsterdam, Holanda
- traingift.com
Need ideas for the perfect gift? 🎁
4,6
Excelente
500 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The email should be more explicit about…
The email should be more explicit about how to redeem your code. Other than that, easy ordering process!
8 de maio de 2026
Resposta da Traingift
Hello Jacob,
Thank you for your feedback!
We’re glad you found the ordering process easy.
Kind regards,
Nikolas
Traingift Team
prehistorische email validatie regels
jullie gebruiken email validatie regels van meer dan 10 jaar oud (!)
mijn emailadres eindigend op ".amsterdam" wordt gezien als " invalid". Dit is sinds 2014 een legitieme Top-Level Domain.
kortom ik moest een email adres van iemand anders gebruiken. Update je systemen svp.
8 de maio de 2026
Resposta da Traingift
Bijgewerkt op 18 mei 2026
Beste BJ,
Ik heb geprobeerd contact met u op te nemen; echter, het is mij niet gelukt u te bereiken.
Ik heb ons technische team hier al van op de hoogte gebracht en ik zou graag met u bespreken welke extra feedback u eventueel voor ons heeft.
Kunt u alstublieft via onze website opnieuw contact met mij opnemen, zodat we dit samen kunnen bekijken?
Met vriendelijke groet,
Maria D
Traingift Team
––––––––––––––––––––––––––––––––––––––––––––
Beste BJ,
Bedankt voor je feedback.
We waarderen je opmerkingen over de e-mailvalidatie. Het is voor ons erg belangrijk om een soepel proces te garanderen, van het kopen van een cadeau tot en met de verzilvering, en we zullen dit verder met ons team onderzoeken.
Ik zal ook persoonlijk contact met je opnemen om te volgen en te kijken of er nog verdere feedback of hulp is die we kunnen bieden.
Met vriendelijke groet,
Maria_D
Traingift Team
great edition
4 de maio de 2026
Resposta da Traingift
Hi Penelope,
A thoughtful addition like this can turn a simple gift into something a bit more memorable and practical for the recipient.
Good to know the experience felt like a valuable choice when putting the gift together.
Kind regards,
Vaggelis
Traingift Team
aggiungere altri orari alla stazione…
aggiungere altri orari alla stazione rho fiera milano
29 de abril de 2026
Resposta da Traingift
Dear Grazia,
Thank you for sharing your feedback.
At Traingift we are continuously working with our booking suppliers to improve our available offerings and provide a top-class experience to our customers.
Despite our best efforts, specific routes may not be available to us via our partners and remain restricted only to the train operator's portal.
I will now reach out to you personally to ask more details on how we could improve your experience with your booked itinerary.
Kind regards,
Nikos_K
Traingift Team
Resposta da Traingift
Bonjour Julien,
C'est précisément pour offrir une expérience aussi fluide et simple que celle-ci que Traingift a été conçu. Nous sommes ravis de constater que tout vous a semblé clair et facile à utiliser du début à la fin, ce qui a permis de transformer facilement la carte cadeau en un voyage confirmé.
Cordialement,
Vaggelis
L'équipe Traingift
Pas de lien avec les cartes de réduction SNCF
C’est vraiment très dommage qu’on ne puisse pas associer les cartes de réduction SNCF. J’ai l’impression de ne jamais vouloir utiliser ma carte cadeau, voire même pas la recommander aux gens autour de moi parce que c’est contreproductif de payer 1.5x le prix avec une carte cadeau quand on a des réductions sur le site du vendeur. Je n’ai pas du tout apprécié user la carte cadeau comme ça, ça la rend beaucoup moins bénéfique. L’équipe service client est top par contre !
12 de abril de 2026
Resposta da Traingift
Chère Yasmina,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Nous comprenons votre remarque concernant les cartes de réduction SNCF et l'impact que cela peut avoir sur le rapport qualité-prix lors de la comparaison des tarifs. Notre plateforme utilise les tarifs fournis par nos partenaires, qui peuvent différer de ceux proposés directement par les opérateurs ferroviaires ou dans le cadre de programmes de réduction spécifiques.
Nous apprécions vos commentaires élogieux à l'égard de notre service client et tiendrons certainement compte de vos remarques pour continuer à améliorer notre offre.
Cordialement,
Vaggelis
L'équipe Traingift
Resposta da Traingift
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that chat support provided you with the assistance you needed. We truly appreciate you sharing your positive experience with us, and we assure you that we are always happy to help whenever needed.
Kind regards,
Dimitris
Traingift Team
Resposta da Traingift
Hi Pares,
Thank you for your review.
We are happy to hear that you found the information you were searching for!
Our team is always here to assist with any requests or inquiries you may have.
Kind Regards,
Dimitris
Traingift Team
Resposta da Traingift
Hi Frédéric,
Merci d’avoir pris le temps de laisser un avis.
Nous sommes ravis d’apprendre que la carte cadeau vous plaît. Votre satisfaction est très importante pour nous, et nous vous remercions d’avoir partagé votre expérience.
Nous restons bien entendu à votre disposition pour toute assistance future.
Bien cordialement,
Dimitris
Équipe Traingift
Zu Empfehlen!
Die Buchung war sehr einfach und übersichtlich, man hat auf den ersten Blick gesehen welche Variante die günstigste war. Sitzplätze konnte man leider nicht auswählen, aber ansonsten würde ich die Seite absolut empfehlen. Kauf von Ticket und das Einlösen des Gutscheins hat problemlos geklappt.
5 de abril de 2026
Resposta da Traingift
Hello Hannes,
Thank you for your feedback!
We're glad the booking process was easy and clear, and that purchasing and redeeming your voucher went smoothly.
We appreciate your recommendation.
Kind regards,
Nikolas
Traingift Team
La réservation de mon train s’est faite…
La réservation de mon train s’est faite en quelques minutes. Site clair, options bien expliquées et paiement sécurisé. Je suis très satisfaite !
3 de abril de 2026
Resposta da Traingift
Hello Valerie,
Thank you for your feedback!
We're glad your train booking was quick and easy, with clear options and secure payment.
We’re happy to hear you’re very satisfied and appreciate your support.
Kind regards,
Nikolas
Traingift Team
Le site est pratique d'utilisation
Le site est pratique d'utilisation, je recommande l'idée
1 de abril de 2026
Resposta da Traingift
Hello Guillaume,
Thank you for your feedback!
We're glad you found the website easy to use and appreciate your recommendation.
We value your support.
Kind regards,
Nikolas
Traingift Team
Easy process and the website is clear…
Easy process and the website is clear an easy to navigate
1 de abril de 2026
Resposta da Traingift
Hello Caleb,
Thank you for your feedback!
We're glad you found the process easy and the website clear and simple to navigate.
We appreciate your support.
Kind regards,
Nikolas
Traingift Team
Es war so einfach zu buchen und die…
Es war so einfach zu buchen und die Gutscheingestaltungsmöglichkeiten sind super schön!
1 de abril de 2026
Resposta da Traingift
Hello Linda,
Thank you for your feedback!
We're glad you found the booking process easy and enjoyed the beautiful gift design options.
We look forward to serving you again.
Kind regards,
Nikolas
Traingift Team
Avoid this company - vouchers can’t be used for what they say they can
Avoid this company
Bought a gift voucher specifically to use on the Caledonian sleeper, which it says on their website is an option. Go to book it and it’s not an option.
I speak to customer service and they start by telling me you can’t book sleeper services. Then they tell me you can’t book more than three months in advance. Neither of these things are in their terms and conditions. Then they tell me they can’t escalate to a manager or offer a refund on the voucher.
They now have a significant amount of my money that they’re telling me I can’t use how their website says I can use it. There are no other train journeys I want to book, it was bought specifically for this purpose as a 50th birthday present.
31 de março de 2026
Avaliação não solicitada
Resposta da Traingift
Update 21 April 2026
Dear Catriona,
We tried contacting you on several occasions to review your case and offer an alternative solution; however, we did not receive a response.
Should you wish to get in touch, please feel free to reply to the existing case/email thread.
Kind regards,
Vaggelis
Traingift Team
-------------------------------- -------------------------------
Dear Catriona,
Thank you for sharing your experience. We completely understand your frustration regarding the Caledonian Sleeper booking.
Please note that availability for specific services may vary, which is why some options might not always appear online. Our team has already reviewed your case and provided the best possible solution. We will be in touch via email shortly to walk you through the steps taken and address any remaining questions.
Kind regards,
Vaggelis
Traingift Team
Facile à utiliser mais livraison en retard
Rapide et facile à utiliser. Bémol le délai de livraison n’a pas été respecté et le cadeau n’est pas arrivé pour la date 😔.
31 de março de 2026
Resposta da Traingift
Hello Valerie,
Thank you for your feedback!
We're glad you found the website quick and easy to use.
We appreciate your recommendation and support.
Kind regards,
Nikolas
Traingift Team
Easy site to navigate
Easy site to navigate, made the purchasing process streamlined and stress free. Choosing a pass was easy too, due to variety of helpful sources and FAQ section.
30 de março de 2026
Resposta da Traingift
Hello Monty,
Thank you for your feedback!
We're glad the website made your purchasing experience easy and stress-free, and that our resources and FAQ helped you choose the right pass.
We look forward to assisting you again.
Kind regards,
Nikolas
Traingift Team
Traingift voucher
Traingift bon ontvangen als cadeau. Heel makkelijk in te wisselen via de website. Treinreizen konden gemakkelijk geselecteerd worden op de website en bij betaling moet men juist de code van de bon ingeven. Treintickets werden direct ontvangen via mail.
28 de março de 2026
Resposta da Traingift
Hello Margaux,
Thank you for your feedback!
We're glad to hear that redeeming your Traingift voucher was easy and that selecting and receiving your train tickets was straightforward.
We look forward to serving you again.
Kind regards,
Nikolas
Traingift Team
Great and easy to use
Easy and straightforward to order and personalise. A brilliant gift.
Website is excellent and communication with the company is fantastic.
28 de março de 2026
Resposta da Traingift
Hello Fran,
Thank you for your positive feedback.
We're delighted to hear that the ordering and personalisation process was easy and that you found it to be a brilliant gift. We're also pleased that you enjoyed the website and our communication.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Nikolas
Traingift Team
Double the cost of a normal train ticket - don't waste your money
I am struggling to understand why anyone would use this website. If you book your tickets elsewhere the cost is less than half of that on Traingift. I have been trying to use some vouchers which were bought for my sick and elderly father (which he could not use because his route was not an option) for about six months now and they are utterly useless.
If you book a single ticket then maybe its worth it, but who goes to a destination and doesn't need to return home? Not many people.
The return tickets are double the cost using Traingift.
Not all routes are permitted and so their advertising is completely false.
The website has terrible UX.
The customer service team, knowing full well their vouchers are not at all worth the paper they're printed on are not at all helpful and would not refund the voucher.
I really really would check before you buy and don't fall for this scam!!
Further to the response below, I have tried multiple times to get support manually and the prices are still far more expensive and some routes are simply not available. I also asked for a refund due to routes not being available and they refused to help me and just kept quoting the same template response below.
27 de março de 2026
Avaliação não solicitada
Resposta da Traingift
Update 01 April:
Dear Pamela,
We would like to inform you that we have not heard back from you and we can see that no further contact details were shared.
If you are open to discussion, please feel free to reach out to us and we will be happy to handle your case.
Kind Regards,
Stefanos
Traingift Team
Dear Pamela,
We appreciate your feedback and understand your frustration.
We would like to inform you that all our bookings are made through suppliers and they determine details about routes and prices.
Furthermore, as we work with real-time quotes, availability fully affects the rates on our website.
Regarding the trip you would like to book, we will be more than happy to manually assist you in booking this for the recipient and fully utilize the gift cards that you possess.
We would also like to further investigate the price difference that you mentioned about the return trips offered on our website compared to the train company.
Please contact me directly at support@traingift.com and I will personally handle your case and look into the issues you described.
Kind Regards,
Stefanos
Traingift Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.