Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возвра... Ver mais
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Veja o que dizem as avaliações
The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... Ver mais
A empresa respondeu
I had an issue receiving my tickets, and Ani from the support team was incredibly helpful. She quickly looked into the issue, found my tickets, and made sure they were sent to me. I appreciate Ani’s p... Ver mais
A empresa respondeu
Thank you for the quick and detailed response regarding the Kutaisi Airport to Batumi bus transfer for the flight from Budapest on May 27th. However, I am disappointed by the lack of suitable... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Informações de contato
5, Petre Kavtaradze St, 0186, Tbilisi, Geórgia
- +995322420405
- support@tre.ge
- tre.ge
4,5
Excelente
533 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Operator Keti did everything very…
Operator Keti did everything very quickly! Thank her very much!
1 de julho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your kind words! ❤️ We'll make sure to pass them on to Keti. We look forward to serving you again!
I recently attempted to purchase a…
I recently attempted to purchase a train ticket from Tbilisi to Kutaisi International Airport. The payment was successfully charged to my bank account, but I did not receive my ticket and I had to go through the customer services.
30 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your feedback. ❤️ We sincerely apologize for the inconvenience you experienced.
The issue was caused by a temporary technical disruption on Georgian Railway's side, which unfortunately affected ticket generation for a short period. Our support team has already reached out to all affected users to provide a promo code to repurchase the ticket or offer a full refund as an alternative.
We understand how frustrating this must have been, especially for an airport trip, and we're truly sorry it impacted your experience with Tre.ge. If you haven't received our email or if there is anything else we can do to make this right for you, please contact us directly at - Support@tre.ge.
We hope to have the opportunity to serve you better in the future.
Poor service
I am very disappointed with this service. I purchased a ticket online, the money was deducted immediately, but I never received the actual ticket. I had to wait a long time for customer support to respond, and only later was I informed that there had been a technical issue.
What is especially confusing is their offer of a “free ticket” through a promo code. It is not a free ticket — I have already paid for it. On top of that, I am now spending additional time and effort resolving a problem that was caused by their own system.
What matters to customers is not only whether technical issues occur, but also how quickly and effectively they are handled. Unfortunately, in this case, the quality of service was very poor.
30 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your detailed feedback, and please accept our sincere apologies for the frustration and miscommunication.
We want to clear up this misunderstanding immediately, as our support team clearly failed to explain the solution properly. Because the technical issue on Georgian Railway's side blocked the automatic ticket generation, we offered two choices to affected users: an immediate full refund, OR a 100% discount promo code.
This promo code was designed to let you immediately repurchase the exact same ticket through our system for 0 GEL, so you wouldn't have to pay twice. It was meant as a quick workaround to get you your ticket on the spot while the system was recovering.
We completely understand why our wording felt confusing and tone-deaf in that stressful moment, and we are truly sorry for the added hassle.
We want to make sure your case is fully resolved to your satisfaction. Please reach out to us at support@tre.ge with your details so we can assist you personally right away.
Thanks for the answer about my dog
27 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your review! ❤️ We're glad we could help. Your pet's safe and comfortable journey is important to us
Resposta da TRE.GE
Thank you so much for your kind words! ❤️ We're thrilled to hear that you enjoyed our service. We hope to see you again soon! 🚀🔥
საუკეთესოები!🫶🏼
25 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
დიდი მადლობა შეფასებისთვის! ❤️
ძალიან მალე და ხარისხიანად დამეხმარა
ძალიან მალე და ხარისხიანად დამეხმარა
25 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
დიდი მადლობა შეფასებისთვის! ❤️ სისწრაფე და ხარისხი ჩვენთვის პრიორიტეტია!
Resposta da TRE.GE
Thank you for your feedback! ❤️ Convenience and quality are what we strive for every day. We look forward to serving you again!
Resposta da TRE.GE
Thank you for the kind words! ❤️ Speed and reliability are the standards we hold ourselves to. We hope to see you again soon!
Resposta da TRE.GE
Thank you so much for your positive feedback! We are thrilled to hear that you found our website convenient and enjoyed the pre-booking feature.
Wish you wonderful travels ahead!
სწრაფი უკუკავშირი და თავაზიანი…
სწრაფი უკუკავშირი და თავაზიანი ოპერატორი🎀🩷
21 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
დიდი მადლობა, რომ გაგვიზიარეთ თქვენი შთაბეჭდილება! 🎀
Excellent service
Excellent service. The team was prompt, professional, and resolved my issues and found solutions quickly and effectively. ✨❤️
20 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much for your wonderful review! ✨❤️ We are absolutely thrilled to hear that our team was prompt and effective in resolving your issues. Providing quick and helpful solutions is exactly what we strive for, and your kind words mean the world to us!
The fast and easy help I received about my tickets.
The fast and easy help I received about my tickets!
18 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much for your great review! 🌟 We're thrilled to hear that you received fast and easy help with your tickets. We are always here to assist you!
insane booking system
It is insane: the online system does not cooperate at all. I am trying to book tickets in advance, the date is already with a green dot, but still the booking system does not provide with any information for booking. Plus, there are no any customer service to make an international call to fix the issue and proceed with booking.
18 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Hello,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this has caused. We completely understand how stressful it can be when you’re trying to plan your trip in advance and the booking system doesn’t cooperate.
We would love to look into the issue with the "green dot" date right away and help you secure your tickets. To avoid the hassle and cost of international phone calls, we have several completely free, digital customer service channels where our team is ready to help you in real-time:
Live Chat: You can chat with us instantly through the support icon in the bottom corner of our website (tre.ge) or directly inside our mobile app.
Email Support: You can write to us anytime at support@tre.ge with your travel details, and our team will get back to you promptly to resolve the issue and assist with your booking manually if needed.
Please reach out to us via chat or email so we can fix this for you immediately. We value your time and are here to make things right.
Resposta da TRE.GE
Thank you for the feedback.
Everythink is awesome
14 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much for the awesome feedback! We're thrilled to hear you had a great experience with us. Safe travels!
I booked my bus ticket through the…
I booked my bus ticket through the tre.ge website but did not receive it. The service was extremely prompt and helpful in resolving my issue.
13 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for sharing your experience! We appreciate your patience while we resolved the ticket issue and are delighted that you found our service helpful and prompt. Have a wonderful journey!
Resposta da TRE.GE
დიდი მადლობა ნდობისთვის! გვიხარია, რომ ყველაფერმა იდეალურად ჩაიარა! 🙌
Ani was wonderful
Ani was wonderful, there was a technical problem with booking after payment went through online and so Ani helped promptly
9 de junho de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your wonderful review! We sincerely apologize for the technical issue you encountered during booking, but we are incredibly proud of Ani for resolving it so quickly for you. Providing fast and helpful support is our top priority. We appreciate your business and hope to see you again soon!
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