Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возвра... Ver mais
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Veja o que dizem as avaliações
The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... Ver mais
A empresa respondeu
I had an issue receiving my tickets, and Ani from the support team was incredibly helpful. She quickly looked into the issue, found my tickets, and made sure they were sent to me. I appreciate Ani’s p... Ver mais
A empresa respondeu
Thank you for the quick and detailed response regarding the Kutaisi Airport to Batumi bus transfer for the flight from Budapest on May 27th. However, I am disappointed by the lack of suitable... Ver mais
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Detalhes da empresa
Escrito pela empresa
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Informações de contato
5, Petre Kavtaradze St, 0186, Tbilisi, Geórgia
- +995322420405
- support@tre.ge
- tre.ge
4,5
Excelente
533 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am very happy
I am very happy, because I am a student and It’s very cheap, everything is very good (safety travel).
23 de abril de 2026
Resposta da TRE.GE
Thank you so much! 🌟 We absolutely love being the go-to choice for students! 🎓 It’s great to know you found the trip both affordable and safe. Your safety is our #1 mission! 🛡️
The trip was good
The trip was good, but for the future I'd like to know which way the train is going (I get motion sickness when traveling backwards, which is what happened this time). For example, you could add a direction arrow on the website
28 de abril de 2026
Resposta da TRE.GE
Thank you for your feedback and for the 4-star rating. We sincerely regret the discomfort you experienced. Regarding the seat direction, we have thoroughly explored the possibility of adding this feature. However, since the train's orientation is determined by the railway operator's technical maneuvers shortly before departure, providing this information in advance could lead to inaccuracies. At TRE.GE, we prioritize providing 100% reliable data, and we would not want to mislead our passengers. We’ll keep looking for ways to make your booking even better. Safe travels! 🚆💙
The services are provided in good…
The services are provided in good quality and problems (if any) are resolved promptly. I recommend!
29 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your recommendation! We are committed to providing high-quality service, but we know that occasionally challenges arise. Our team’s priority is to resolve any issue promptly to ensure your journey stays on track. We appreciate your trust in TRE.GE! 🤝✨
I had issues with TRE Club points but
I had issues with TRE Club points but the support team was super responsive and handled everything properly. No issues, great service, good luck to the TRE team. My best wishes.
22 de abril de 2026
Resposta da TRE.GE
We are thrilled to see this change! 😊 It’s our goal to make sure every traveler feels supported, even when technical hiccups happen. Thank you for recognizing our team's efforts and for the 5-star rating. We’re glad everything is working perfectly now. Safe travels and all the best! 🚆💙
Good service
29 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you! 🌟 We strive for excellence and we're happy to know we met your expectations. Safe travels with TRE.GE! 👋💙
They provided the quick and helpful…
They provided the quick and helpful feedback ♡
27 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you for your kind words! We strive to provide fast and effective support, and we're happy you had a great experience. ♡
Excellent customer service
Excellent customer service! I had a quick question regarding my booking and the team responded almost instantly. It’s rare to see such a responsive support team. Definitely my go-to site for travel from now on. ❤️
4 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much for your wonderful feedback! We are thrilled to hear that our support team was able to assist you so quickly. We take great pride in being there for our customers whenever they need us. We can’t wait to help you with your future travels! ❤️🚆
Service was great,everything went…
Service was great,everything went smooth.
22 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Glad to hear you had a great experience! Thanks for choosing us and for the recommendation. Happy travels! 🚆✨
Recommend
Very fast and easily usable site, bought my ticket under 5 minutes total, double checked the transaction with customer service and got reply within a few minutes, Great experience overall, totally recommend!
23 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that our customer service team was able to assist you quickly. Making your travel planning fast and easy is exactly what we strive for. We look forward to seeing you on board again soon! ❤️
Resposta da TRE.GE
You're very welcome! We're glad you had a great experience. Happy travels! ❤️
An Unreliable Train Booking Website
I have just bought 2 train tickets from Kutaisi to Tbilisi. But no ticket was generated. A few minutes later, an email from Tre.ge telling me that they received my payment but no tickets. And a refund will be made in 3 days. So untrustworthy and unreliable service. The refund will cost me more due to the exchange rate. I don't dare to make a new booking now.
24 de abril de 2026
Resposta da TRE.GE
We are truly sorry for the stress and inconvenience this has caused you. Please accept our sincerest apologies for the technical error that prevented your tickets from being issued.
We want to clarify that as soon as the system detected the error, a full refund was initiated immediately from our side to ensure your funds were protected. While we process refunds instantly, banks usually require 1–3 business days to reflect the amount in your account.
We deeply regret that this happened and that the exchange rate may affect the final amount; unfortunately, this is handled by the banks and is beyond our control. We truly value your feedback and are working hard to prevent such technical issues in the future. ❤️
5 minutes is not enough for booking…
5 minutes is not enough for booking more than 3 persons!
23 de abril de 2026
Resposta da TRE.GE
Hello! Thank you for your feedback. We’d like to clarify that our booking time limit is actually more than 5 minutes, which is generally sufficient for group bookings.
Additionally, to make the process even faster, you can purchase up to 9 tickets using the details of just one passenger. There’s no need to enter separate information for everyone, which saves a lot of time!
If you encountered any issues with the timer, please send us a direct message so we can investigate it further. We're here to help! ❤️
very poor website
very poor website.
selection of mobile no from India was not coming at all, i could not change country code
Payment page not moving - twice failure
Option to select "I agree" doesnot get highlighted.
Website need real improvement
23 de abril de 2026
Resposta da TRE.GE
Hello, thank you for your feedback. We sincerely apologize for the frustrating experience you had with our website.
We have already shared your comments regarding the country code selection, payment processing, and the 'I agree' checkbox with our technical team for an immediate investigation and fix.
We would love to make this right for you. Please send us a direct message with your details so we can assist you personally and ensure your issue is resolved. Thank you for helping us improve! ❤️
Resposta da TRE.GE
Thank you for the 5-star review! We're happy to hear you had a smooth experience with us. Safe travels!
Wonderful service and nice buses
Wonderful service and nice buses
11 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Happy to hear you enjoyed the service and our fleet! Comfort is our priority, and we're glad we met your expectations. Thanks for choosing us! 🙌 safe travels!
It’s really comfortable and staff was…
It’s really comfortable and staff was really kind! It’s good!
9 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
We really appreciate your 5-star review! ⭐ It’s great to know that our staff made a positive impression and that you had a comfortable experience. Thank you for choosing us! 🙌
Big thanks to the manager Katie!
Big thanks to the manager Katie!
I had some issues with my tickets and Katie resolved them. She was very polite and helpful. Thanks again.
7 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much for your kind words! We are thrilled to hear that Keti was able to resolve your ticket issues quickly and professionally. Providing excellent support is our top priority. Thanks for choosing us! 💙
Great service and good support 💙
6 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
Thank you so much! 💙 We’re thrilled to hear you enjoyed the service and felt supported. Knowing our customers are happy is exactly why we do what we do. See you next time!
საუკეთესო სერვისი💜
6 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
მადლობა შეფასებისათვის!💜
Thank you for solving my problem with…
Thank you for solving my problem with the ticket
6 de abril de 2026
Avaliação não solicitada
Resposta da TRE.GE
You're very welcome! I'm so glad we could get that ticket issue resolved for you quickly. We know how important it is to have everything ready for your trip. If you need anything else, don't hesitate to reach out. Safe travels!
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