Väldigt dålig kvalité på gummistövlar. Köpte ett par snygga gummistövlar från Tretorn på NK i Stockholm, stövlarna sprack och fått hål i efter bara några månader. Eftersom jag tappade kvittot kunde ja... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Asiakaspalvelu aivan loistavaa, toiminta nopeaa ja asiantuntevaa. Auttoivat kaikin tavoin saamaan haluamani kumisaappaat vaikka asia olisi pitänyt hoitaa alunperin liikkeessä mistä olin jalki... Ver mais
A empresa respondeu
Efter att jag reklamerade ett par gummistövlar, blev jag bemött på ett mycket värdigt sätt. Jag kommer att få ett nytt par likadana stövlar, samt får jag behålla de "gamla", som de föreslog skänka... Ver mais
A empresa respondeu
Great customer service and great quality products. I recently purchased a bag that had a small defect and Tretorn promptly responded and sent a new one (plus I didn’t have to return the original). Jus... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Sapatos
- Loja de Bolsas
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de agasalhos
- Loja de Calçados
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contato
Ekslingan 4, 252 50, Helsingborg, Suécia
- x
- katarina.forsell@tretornsweden.com
- tretorn.com
3,9
Muito Bom
401 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Otroligt snabb support och fick den…
Otroligt snabb support och fick den hjälpen jag ville ha. Ett föredöme som support
28 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Martin!
Stort tack för din fina recension! Det gör oss verkligen glada att höra att du upplevde vår support som snabb och hjälpsam – det är precis vad vi strävar efter. Vi sätter stort värde på att kunna göra vårt bästa för våra kunder!
Om du behöver något framöver, tveka inte att höra av dig. Vi finns här för dig!
Önskar dig en riktigt härlig dag!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Superbra kundservice
Superbra kundservice! Den var mycket proffsig och snabb.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej!
Tack så mycket för din feedback, vi blir jätteglada att höra att du haft en bra upplevelse med vår kundservice! Vi strävar alltid efter att vara både snabba och hjälpsamma, så det betyder mycket att höra att det uppskattades.
Tveka inte att höra av dig om du behöver något framöver!
Ha en fin dag!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Had a pair of boots bought as a gift
Had a pair of boots bought as a gift. Within 6 months they had split in the same place on a seam. Because I had no order number Tretorn would not replace them but offered me 15% of buying a new pair. No thanks I will never buy from this company and do not recommend them.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi,
We’re really sorry to hear about your experience and we truly apologize for the inconvenience caused. Unfortunately, without an order number or the email address linked to the purchase, we are unable to process a claim or assist with a replacement.
If you’re able to provide either of these details, please get back to us and we’d be happy to look into this further for you.
Thank you for your understanding, and we hope to resolve this matter as best we can.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Väldigt bra bemötande kring…
Väldigt bra bemötande kring reklamation, 5/5
28 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Johan,
Tusen tack för ditt härliga omdöme!
Vi blir verkligen glada att höra att du är nöjd med vårt bemötande och att vi kunde hjälpa till med reklamationen. Om det är något mer du behöver framöver är det bara att höra av dig – vi finns här för dig! Ha en fantastisk dag! 😊
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn Garpa
I had an issue with Tretorn Garpa. After 2 months and 10 uses, their glue started to fail and are leaking. For such an expensive boots this is unacceptable. I reached Tretorn with picture of a leak place, because the seller does not have replacement. But the answer from Tretorn customer service was, that I have to solve the issue with the seller. Cold corporate behaviour. I just want to have my Garpa which wear great, not my money back after endless hackling with the seller.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Iztok,
Thank you so much for sharing your experience with us, and we’re truly sorry to hear about the issues you’ve had with your Tretorn Garpa boots. We completely understand how frustrating this situation must be, especially after enjoying them for a while.
According to the Swedish Consumer Sales Act (Konsumentköplagen), warranty claims must be handled by the retailer where the product was purchased. Since you bought the boots from a third-party retailer, they are responsible for assisting with any replacement or repair under the law.
We know it can be frustrating to have to go through the retailer for a resolution, but we truly hope you’re able to get the issue sorted quickly. We want nothing more than for you to enjoy your Garpa boots to the fullest!
If you need any help or assistance in the future, please don’t hesitate to reach out to us. We’re always here to support you.
Thanks again for reaching out, and we hope everything gets resolved soon.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Richtig schlechter Kundenservice
Richtig schlechter Kundenservice. Sie geben einem ein Rücksendeetikett mit, dass keine Expresslieferung enthält und dann braucht das Paket eben ewig nach Schweden. Die Zahlungsfrist ist aber abgelaufen und nachdem sich keiner meldet vom Kundenservice und es auch keine Hotline gibt, musste ich den Betrag bezahlen, obwohl ich alles vorschriftsmäßig gemacht habe.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Elena,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We completely understand your frustration regarding the delays with your return and the lack of communication from our customer service.
We want to reassure you that we take this matter seriously. Your return appears to have been lost in transit, and we are currently investigating the situation with the shipping company to understand what happened.
We’re happy to inform you that your refund has now been processed, and you should see it reflected in your account shortly. We truly apologize for the delay in this process and for any confusion caused around the payment deadline.
We also regret the lack of communication from our team, and we are working to improve our response times moving forward. This is certainly not the level of service we strive to provide.
If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your patience and understanding, and we’re here to assist you anytime.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Watch out for shockingly bad customer service
Beware: shockingly bad customer service.
I've been a loyal customer of Tretorn and have owned several of their shoes and boots throughout my adult life.
Recently purchased a pair of rubber boots the same size as my older ones and disappointed when they fit larger. This was not mentioned on the website.
Got in touch with customer service and someone by the name Jesper replied asking for my order number and that he'd 'cancel all shipping cost'.
After I sent my order number, I didn't hear back from him and received no other actionable email. When I followed up, I received a one-sentence email with no-context whatsoever.
This hipster-way of communicating infuriates me, as I had to keep chasing with another email to clarify what exactly is the solution offered to me, only to receive more one-sentence reply with nothing to action.
Here we are, close to two months later, and they seem to have ghosted me.
It's truly a shame as they have good quality products, however their horrendous customer service prevents me from purchasing online. Be mindful, especially if you are purchasing from the UK.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da TRETORN
Hi Jonathan,
Thank you for sharing your feedback, and I’m really sorry to hear about your negative experience. As a loyal customer, you absolutely deserve better, and I can understand your frustration with the lack of communication and clarity in resolving your issue.
I apologize for the inconvenience you’ve faced regarding both the fit of the boots and the customer service you received. I have followed up with you via email, and I would love to help resolve this as quickly as possible. Please feel free to review my email, and let me know if you need further assistance.
We take your concerns seriously, and I will ensure we take the necessary steps to improve our communication and avoid similar situations in the future.
Thank you again for sharing your experience, and I hope we can resolve this matter to your satisfaction.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Kundbemötande
Fick ett väldigt fint bemötande i samband med att mina skor gått sönder
23 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Eric,
Stort tack för din fina recension!
Det gör oss glada att höra att du haft en positiv upplevelse med oss. Tveka inte att höra av dig om du behöver hjälp framöver! 😊
Önskar dig en härlig vecka!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
I have had two pairs of Tretorn boots…
I have had two pairs of Tretorn boots and they're amazing. I eventually wore through the soles of my first pair, I used them so much. They're well-made so that took a while.
I had a production issue with my second pair and the customer service from Tretorn was exceptionally good. They could not have helped more. It was the best customer service I have had in years. Thank you, Tretorn.
I'll looking at my third pair right away.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hello Al,
Thank you so much for your wonderful review!
We’re so happy to hear that both our boots and customer service have exceeded your expectations. It’s great to know you’ve gotten so much use out of your first two pairs! We always aim to provide the best support, so it’s awesome to hear you appreciated our help. We hope your third pair will be just as great—don’t hesitate to reach out if you need anything. Thanks again, and enjoy your new boots! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Super netter und unkomplizierter…
Super netter und unkomplizierter Support.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hello Steffi,
Thank you so much for your kind review!
We’re thrilled to hear that you had such a positive experience with our support team. It means a lot to us that you found everything easy and straightforward. If you ever need anything else, don’t hesitate to get in touch—we’re always here to help! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
DO NOT BUY FROM HERE IF IN UK
DO NOT BUY FROM HERE IF IN UK. We have been charged £18 in total for delivery and return. No fault of our just that boots were too small. Absolute waste of money.
21 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the boots didn’t fit as expected.
We completely understand that the delivery and return costs can be frustrating. As stated clearly on our website under both the delivery and return sections, the freight cost for all orders, including taxes and customs, is £9. The return fee is also specified, and we work with UPS to handle the delivery directly to your home address.
We strive to be transparent about these charges and regret if this caused any confusion. We value your feedback and will continue to improve how we communicate these details to ensure a better experience for all our customers.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Nice product, but be careful of returns
Be careful using this company. They don’t have product stocked in the UK, so everything is shipped from Sweden. This wasn’t a problem for delivery, but when I needed to return the boots (too small) you are charged £18 (which includes a £9 ‘return fee’).
21 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hello Neil,
Thank you for taking the time to leave a review. We're sorry to hear that the boots didn't fit as expected.
We understand that both delivery and return costs can be frustrating, and we do our best to ensure all fees are clearly stated. As outlined on our website, you can find information regarding the £9 return fee and the £9 delivery charge under the "Return" and "Shipping" sections, where we aim to be fully transparent.
We greatly appreciate your feedback and are continually working to improve how we present our policies to make your experience as smooth as possible. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Not worth the money or hassle
Not worth the money or hassle.
Ordered some lined winter rubber boots. The tread on them was so flat I would have slipped straight over on any ice or mud. I don't understand what kind of situation these boots are useful for, but useless for actual winter outdoor use. The 6 was also far too tight and I am always a size 6 or 5.5. The returns procedure is complicated, takes a lot of time and expensive. You have to complete a confusing UPS customs note, weigh the parcel, print several sheets of invoices and customs notes. Then take the parcel to UPS point. You also have to pay £9 for the return, so in total waste £18 on p&p for shoes that were no good.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hello,
Thank you for sharing your feedback.
We’re truly sorry to hear that the boots didn’t meet your expectations and that the fit wasn’t right for you. We really appreciate your input, and we are constantly working to improve our products based on customer experiences.
We understand that the tread on the boots did not provide the level of grip you were looking for, and we would be happy to help you find a better option for icy or muddy conditions, or a model with a more suitable fit. Please feel free to reach out for assistance in finding the perfect pair for your needs.
Regarding the return process, we strive to make it as smooth as possible, and we are here to assist with any questions you may have along the way. We would also like to clarify that shipping and return costs apply due to our delivery service to the UK, which includes home delivery as well as customs and duties.
If you have any further questions or concerns, please don’t hesitate to contact us. We are here to help!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Extremely quick and efficient customer service
My query was answered extremely quickly and resolved even quicker! I am really impressed and will definitely purchase from the company again. Please say thank you to the team from me!
9 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Vicky,
Thank you so much for your kind words! We’re thrilled to hear that your query was handled quickly and to your satisfaction. Your feedback means a lot to us, and we’ll definitely pass on your thanks to the team.
We look forward to welcoming you back for your next purchase!
Have a wonderful day! 🙂
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Fantastiskt bemötande av kundtjänst när…
Fantastiskt bemötande av kundtjänst när jag fick problem med en vara, precis som det ska vara. Stort förtroende för varumärket! 10/10.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej!
Tusen tack för ditt fantastiska omdöme! Det gör oss så glada att höra att du är nöjd med hur vi hanterade din fråga. Vi sätter stort värde på att kunna ge den bästa servicen och ditt förtroende betyder verkligen mycket för oss.
Vi ser fram emot att få hjälpa dig igen när du behöver det!
Ha en riktigt fin dag! 🙂
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Low quality products
The product I bought broke and the company refused to engage with me, moving the responsibility to the retailer.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hello Raluca,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that the product you purchased broke. We completely understand your frustration. As per our policy, we handle product complaints for items bought directly from us. For items purchased through a retailer, however, the retailer is responsible for handling the complaint, as they are the ones who sold the product.
We recommend reaching out to the retailer where you made the purchase for further assistance.
Thank you again for sharing your experience, and we hope the issue is resolved to your satisfaction. If you have any further questions or concerns, please don’t hesitate to contact us.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Proffsig kundservice!
Gjorde en reklamation på ett par stövlar som hade börjat "bubbla" i tyget. Fick snabb och supertrevlig respons och ett nytt par utan knussel. Verkligen en kundservice, kontakt och ton som skapar lojalitet.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Joanna,
Tack så mycket för ditt omdöme!
Det värmer verkligen att höra att du fick en snabb och trevlig respons på din reklamation och att vi kunde lösa det på ett smidigt sätt. Tack för din feedback, den hjälper oss att fortsätta förbättra och leverera bästa möjliga service
Tack för ditt förtroende, och vi ser fram emot att få hjälpa dig igen i framtiden!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Schweißnähte Schwachstelle
Ich habe mir die Halbstiefel im Schwedenurlaub gekauft und bin (immernoch) vom Tragekomfort begeistert, was allerdings nicht viel bringt, wenn sie nach einem halben Jahr kaputt sind und das, bei normalem Gebrauch. Dafür waren sie zu teuer! Das ist sehr schade, zumal ich aufgrund der Entfernung keine Möglichkeit habe sie irgendwie zu reklamieren.
21 de dezembro de 2024
Avaliação não solicitada
Resposta da TRETORN
Hi Sonja,
Thank you for taking the time to leave a review. We are glad to hear that you are happy with the comfort of the half-boots, but we sincerely apologize that they broke after such a short period of use. We understand your disappointment, and this is certainly not the quality we aim to provide to our customers.
If the boots were purchased directly from us, please feel free to contact our customer service so we can assist you with a warranty claim. We offer a three-year warranty on our products and would be happy to help you resolve this issue.
Don't hesitate to reach out to us and we will be happy to assist you further.
Thank you again for your feedback, and we look forward to hearing from you.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Super bra bemötande av Fredrica i kund…
Super bra bemötande av Fredrica i kund supporten.
Vänlig och tillmötesgående. Jag fick hjälp med de jag behövde och mer där till!
Tusen tack!
19 de dezembro de 2024
Avaliação não solicitada
Resposta da TRETORN
Hej Mickaela,
Stort tack för dina fina ord! Det är jag, Fredrica, som har haft nöjet att hjälpa dig, och jag är så glad att du är nöjd med bemötandet och den hjälp du fick. Det betyder verkligen mycket för mig att höra att du kände dig väl omhändertagen.
Tack för att du valde oss, och tveka inte att höra av dig om du behöver hjälp igen i framtiden!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Toppen service
Snabb återkoppling och superservice gällande ett reklamationsärende.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da TRETORN
Hej Maria,
Tack så mycket för ditt omdöme! Vi är glada att höra att du är nöjd med vår snabba återkoppling och service. Om du har fler frågor eller behöver hjälp i framtiden, tveka inte att höra av dig.
Önskar dig en bra dag!
Med vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.