TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parc... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Ver mais
A empresa respondeu
True Grace? True classics! Been using them for years. Delivery always prompt and reliable. Truly memorable fragrances - recent converts to the oils - and we’ve become huge fans of their dining candles... Ver mais
A empresa respondeu
Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Informações de contato
Roman Way, Crusader Park, BA12 8SP, Warminster, Reino Unido
- enquiries@truegrace.com
- truegrace.co.uk
4,6
Excelente
175 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Constantly Excellent
My experience of True Grace has been totally excellent and over many months now. The room diffusers are the very best quality I have ever used. The fragrances are beautiful, varied and all have a long lasting aroma. Service and delivery is prompt.
26 de junho de 2026
Resposta da Truegrace
Thank you for the great feedback Stephen and taking the time to leave a review
Beautiful Rose and Lemon candles
Scents are natural and beautiful. They have a strong carry thoughout the room. Excellent fragrance and service.
24 de junho de 2026
Resposta da Truegrace
Thank you for the great review MaryAnn
The customer service was exceptional…
The customer service was exceptional however the delivery company was not!!
22 de junho de 2026
Resposta da Truegrace
Thank you for the feedback Rachael. I can see Abbie helped you out finding your parcel, sorry you had issues with our courrier.
Always a fantastic product…
Always a fantastic product…. But you didn’t answer my question - how much credit do I have , and how do I claim it?
Many thanks
Christine Daw N1 7BB
22 de junho de 2026
Resposta da Truegrace
Hi Christine,
Thanks for your review. I can see our customer service person came back to you on Monday with what vouchers you have available on your loyatly account. I have spoken to them to also let you know how many points you have.
Great service and gorgeous products.
1 de junho de 2026
Resposta da Truegrace
Thank you for the positive review Polly
Resposta da Truegrace
Thank you for the review!
I had problems with using the offer on…
I had problems with using the offer on the site. I sent an email but to the wrong address. I realised this after the offer had expired. I sent a copy of my original email to the right email address and I was allowed to make my purchases at the offer price! Very pleased indeed.
1 de junho de 2026
Resposta da Truegrace
Thank you for the positive feedback Dee
Great quality
Great quality! The English Garden diffuser is outstanding; Portobello Oud makes my study feel really cosy
27 de maio de 2026
Resposta da Truegrace
Thank you for the great review Boban. These are two of our favourites.
I just love your candles
I just love your candles. They last longer than those cheap ones and they smell heavenly.
28 de maio de 2026
Resposta da Truegrace
Thank you for the great feedback Jools
A really great product
A really great product, the smell is so strong and a beautiful bottle for diffuser. Was delivered within 1 day with discount and a free candle.
23 de abril de 2026
Resposta da Truegrace
Delighted to hear you’re enjoying your True Grace products!
I stumbled on your fragrances while…
I stumbled on your fragrances while staying in Wiltshire and happily found your website and ordered more. Thank you for making my home smell so lovely. x
22 de abril de 2026
Resposta da Truegrace
Thank you so much for your lovely review!
Totally excellent
Totally excellent. It arrived swiftly from the UK to Alabama, USA. Perfectly packaged and amazingly scented as usual. I WILL order again.
22 de abril de 2026
Resposta da Truegrace
Thanks for your kind words, it means a lot to us.
Resposta da Truegrace
We’re so pleased you loved your experience with us.
Resposta da Truegrace
Thank you for your support and for taking the time to review us.
Really nice candles with great…
Really nice candles with great selection of scents and burning time is good.
27 de maio de 2025
Resposta da Truegrace
Thank you so much for your lovely review!
Gorgeous amber fragrance cards
I ordered a top-up of the gorgeous amber fragrance cards. They produce a lovely scent in the wardrobe and the car.
Prompt delivery as always.
25 de março de 2026
Resposta da Truegrace
Thanks for your kind words, it means a lot to us.
You get what you pay for!…
Excellent quality and these products smell divine and are long lasting.Excellent service.
I always say you always get what you pay for👍🏻👍🏻
24 de março de 2026
Resposta da Truegrace
We’re so pleased you loved your experience with us.
I adore eucalyptus and rosemary..such a…
I adore eucalyptus and rosemary..such a classy fragrance...arrived very quickly and although it's more expensive you really do get what you pay for
24 de março de 2026
Resposta da Truegrace
Delighted to hear you’re enjoying your True Grace products!
I haven’t received my package of True…
I haven’t received my package of True Grace diffuser oil. You took payment of £75 on Monday 23rd February. I have been at home every day so I’m not sure why there has been a delay with the delivery.
If your delivery company can’t deliver it to me, please will you refund me the £75. I’m disabled and unable to drive to a pick up point.
Lindsey Shardlow
23 de fevereiro de 2026
Resposta da Truegrace
Thanks for taking the time to leave a review and sorry to hear you hadn't received your parcel. Our customer services team have been in touch to offer a replacement or refund. If you have any issues in the future, our customer service team are on hand Mon to Friday 9am to 5.30pm to help with these kinds of issues. Just email us at enquiries@truegrace.com. Thanks
Resposta da Truegrace
Hi Victoria, thank you for the great feedback!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.