Product arrived and the quality is clearly good, tried it on and unfortunately it's too large to support knee even when fully closed. Reached out to company, who replied almost immediately with a sol... Ver mais
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Veja o que dizem as avaliações
I ordered 2 set of knee sleeves and received them yesterday. The set I ordered for my son didn’t fit so I contacted the company to see if I could exchange them for correct size. Very impressed with... Ver mais
Once I put the peak flex knee brace on it felt better than anything I have tried. My only downfall is I went by the size chart for my weight & the brace started rolling from the top like the others di... Ver mais
I purchased two of the knee sleeves. They arrived promptly. They look fantastic. They look very well-made, but unfortunately for me the fit wasn’t to my liking. I can see that with the proper fit. The... Ver mais
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Sizing is my only issue
Sizing is my only issue. I ordered the largest available (2XL) and wore them for one day. They seemed to help some, but were too small. Customer service has offered to replace them at no charge, but I'll need a bigger size. If there isn't a 3X, I'm going to ask for a refund.
Plus: Seems like a good product, C/S is responsive.
Minus: Sizing
Poor customer service & misleading description of sizing.
The knee sleeves were too small. When I reported this & requested a refund & shipping label, I kept getting excuses, other options, etc. Finally after 6 responses & 6 replies. I was told product would have to ship to AUSTRIA at a significant cost to me, That Was followed was an offer to refund less than 50% followed by another email string before a resolution was done.
Great product and excellent customer…
Great product and excellent customer service and support
peakflex team commited to leaving with bone and bone patients satisfaction
I. Aminata leaving with bone and bone pains, i found the peakflex post on Facebook with hope and enthusiasm. i didn't hesitate to order. but when i received the order, i went from hope to disappointment. its not fitting. with courage, i addressed a claim for reimbursement. And by surprise, i found a team not only interest by selling, but a team engaged to meet my satisfaction. they decided to give me free of charge a bigger size. I am excited to receive them and forget about pain.
My Delivery was timely
My Delivery was timely, unfortunately I have to return for a larger size.And the process seems to be fairly easy, customer service support is fantastic, i was told not to return larger sizes knee brace, they are going to send me smaller size . 5star to customer support team
I tried it on and it fit too loose
I tried it on and it fit too loose. Unfortunately I need a smaller size. But so far it’s been a great experience
Easy returns
Delivery was timely, unfortunately I have to return for a larger size.And the process seems to be fairly easy.
Had an issue with the adjustment
Had an issue with the adjustment. It actually came loose. Sent e-mail to customer service and had a reply back the next day. Asked for a few things we did not keep ( like shipping info ) I sent them a picture of the damage. Again received a prompt response back with shipping and tracking information on replacement. Replacement arrived in about a week USPS.
Excellent customer service.
Excellent customer service.
Responds to emails almost immediately.
You won't be disappointed in their service, very understanding and helpful!
Customer service always respond fast
Customer service always respond fast , product good quality,
got my order in rapid time even being a…
got my order in rapid time even being a holiday! when i went to try one on i found that they were to large and needed smaller ones. love the concept and cant wait to receive the smaller braces. contacted the company and told them my problem and promised to ship me the smaller ones. Melvin Bryant
Great customer service!
Received my knee sleeve order, but it’s small. Reached out to Peakflex and requested a Medium knee sleeve. Quick customer service replies to my emails. Peakflex will send a replacement with no shipping cost, and that I do not have to return the small knee sleeve.
You can't go wrong ordering this knee…
You can't go wrong ordering this knee brace I ordered the wrong size . And it wouldnt fit right they are replacing it free of charge and free shipping I will continue to purchase from this trustworthy coming . Vickie Smith
First Class customer service
First Class customer service! These folks are MORE than fair! I wish everyone followed their example. And I'm happy with the product too! -- John E.
Scott Edwards I purchase the knee…
Scott Edwards I purchase the knee braces for both knees I used the weight guide lines witch said to use XL but when l received them they were a little too big I tightened them all the way but just did not feel tight enough my weight is 240 but my legs are thin so I e-mailed peak flex and let them know what was going on with the braces so they are going to send me new large knee replacement braces that’s because of there 100% guaranteed satisfaction
I ordered two pairs of the peakflex…
I ordered two pairs of the peakflex knee braces. I went by the size chart to realize once I got them they were to big. The company said they will send me new ones free of charge. So far customer support has been good.
Jason Roy
Very comfortable
Im happy with the product . Very comfortable and easy to put on .would definitely purchase again .
I was very impressed with the product…
I was very impressed with the product but unfortunately it was too small. I contacted peak flex and they sent me a larger size free of charge. Great customer service!
The knee brace's our nice
The knee brace's our nice, but they're too small. And I ordered what your chart said for me to order, but I need x x l for the left and right
Replacement on the way...
I purchased a pair of these support braces and when I tried them on they did not fit😏so, I contacted the company to discuss returning them and to my surprise they are sending a replacement set, the correct size at no charge. AWESOME! 👍
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