Trysoluma Avaliações 

Resposta da Trysoluma

Há 7 dias

Hi Regina,

We know great service can sometimes feel like a rare thing so hearing that you actually got to speak with a real person, and that Neil made you feel valued every step of the way, fills us with genuine pride. The fact that every email was answered promptly and professionally, and that you always knew someone real was on the other end? That's the kind of connection we build our whole company around, and we're so glad it came through for you.

What truly excites us is that all of this led you to Soluma. Behind every thoughtful reply and every helpful moment, there's a product we believe can make a real difference in your everyday and knowing it's now in your hands makes all of that care feel wonderfully complete.

Whenever you'd like to explore more, we'll be right here, ready to welcome you back. Come see us again soon.

Resposta da Trysoluma

Há 7 dias

Hi Cathey,

We know how rare it is to have an issue solved that quickly and smoothly so hearing that one single email took care of everything fills us with genuine joy. The fact that Clarence was knowledgeable, polite, and helpful from start to finish is exactly the experience we hope every customer has, and we're truly grateful you felt that care.

And we're so happy it all led you to Soluma. When a resolution comes that effortlessly, it's a sign things were meant to work out and we have a feeling Soluma is about to earn its special place in your everyday routine.

Whenever you'd like to discover more, we'll be right here, ready to welcome you back. Come see us again soon.

Resposta da Trysoluma

Há 7 dias

Hi Donae,

We know how much it means when someone takes your questions seriously and hearing that Janell was prompt and courteous with every reply fills us with genuine warmth. Knowing you never had to wait or wonder, and that you always felt cared for in our conversations, is exactly the experience we hope to offer you each and every time.

And we're so glad it all brought you to Soluma. Behind every thoughtful answer lies a product we believe can simplify, brighten, and elevate your everyday and we have a feeling it's about to become your new favorite companion.

Whenever you'd like to explore more, we'll be right here, ready to welcome you back. Come see us again soon.

Resposta da Trysoluma

Há 7 dias

Hi Rose,

We know that returning an order because of health reasons can feel heavy and personal—so hearing that your needs were understood without any trouble, and that your full refund went through so smoothly, means more to us than words can say. The concern and prompt response you felt is exactly the care we want every person to experience, and we're truly grateful you trusted us through a difficult moment.

We're particularly touched that your journey even led you to Soluma. Though this particular chapter is closing for now, we hope the warmth and understanding you found here lingers and that when the time feels right, Soluma will be here waiting to brighten your days again.

Wishing you all the best health and happiness. And please know our door is always open come back to us whenever you're ready.

Resposta da Trysoluma

Há 7 dias

Hi Sandra,

Hearing that Clarence was so helpful fills us with real warmth. Knowing you felt supported, cared for, and never left guessing is exactly the experience we hope to give you every single time.

And we're so glad that help led you to Soluma. Behind every kind moment of support lies a product we believe can bring a little more ease, order, and joy into your everyday and we have a feeling it's already starting to make itself at home with you.

Whenever you'd like to explore more, we'll be right here, ready to welcome you back. Come see us again soon.

Resposta da Trysoluma

Há 7 dias

Hi Stacy,

We know that reaching out about a return isn't always easy so the fact that you took the time to share this with us means the world. Hearing that your concerns were heard and handled with care fills us with genuine warmth. Knowing you felt supported, understood, and never left uncertain is exactly the experience we hope to offer you, every single time.

We're especially grateful your journey brought you to Soluma in the first place. Even as the details of this order come together, we hope the care and attention you've felt here lingers because that's the spirit behind everything we make. We truly believe Soluma has a way of bringing a little more ease and joy into everyday moments, and we'd love nothing more than for you to experience that again when the time feels right.

Whenever you're ready, our door is always open. We'd be honored to welcome you back.

Resposta da Trysoluma

Há 7 dias

Hi Julie,

We know that reaching out for help can sometimes feel like a small leap of faith so hearing that you were met with such kindness, understanding, and genuine helpfulness fills us with real warmth. Knowing you never felt rushed or dismissed, and that you always felt cared for, is exactly the experience we hope to give you every single time.

And we're so glad that path led you to Soluma. Behind every kind and patient moment lies a product we believe can bring a little more ease, order, and joy into your everyday and we have a feeling it's already beginning to settle in beautifully with you.

Whenever you'd like to explore more, we'll be right here, ready to welcome you back. Come see us again soon.

Resposta da Trysoluma

Há 7 dias

Hi Debra,

We know that waiting for a response or watching an issue linger can be the most frustrating part of any experience. So hearing that you felt heard quickly, and that corrective action was taken swiftly, fills us with real warmth. Knowing your emails were answered without delay and your concerns were resolved without fuss is exactly the care we hope to offer you, every single time.

And we're so glad that trust drew you to Soluma. Behind every prompt and careful reply lies a product we believe can bring a little more ease, order, and clarity into your everyday and we have a feeling it's already proving itself exactly that.

Whenever you'd like to explore more, we'll be right here, ready to welcome you back. Come see us again soon.

Resposta da Trysoluma

5 de ago. de 2026

Hi Elizabeth,

We're so sorry to hear about your experience that is absolutely not what we want for any of our customers. Thank you for taking the time to share your frustration with us; we genuinely appreciate your honesty. 💛

We hear you loud and clear. Sending a third bottle without your request, and the unexpected charge that followed, is not acceptable and we sincerely apologize. We also understand how frustrating it must have been that there was no easy way to cancel or update your payment on the website, and that it took so long to reach someone. That's on us, and we're truly sorry.

We're glad that Dawn was able to step in and help once you connected with her, but we know that doesn't erase the frustration you felt before that.

Please reach out to us directly at info@trysoluma.com with your order details, and we'll make this right including correcting the charge and helping you cancel any unwanted shipments or subscriptions. You deserve a much better experience, and we're committed to fixing things for you.

Resposta da Trysoluma

Atualizado em 5 de ago. de 2026

Hi Jan,

We completely understand why you'd be upset. Receiving auto shipments you didn't want, with no phone number to call and emails that went unanswered, is not the experience you deserve. We sincerely apologize for that, and we're truly sorry for the frustration and the added charges these unwanted shipments have caused you.

We want to reassure you right now: your subscription has been cancelled, and no further auto shipments will be sent to you. We're also committed to checking on any pending shipment on its way so we can stop it before it reaches you.

Please reach out to us directly at info@trysoluma.com with your order details, and we'll personally confirm the cancellation in writing, look into refunds for any charges, and make sure this is fully taken care of. We take full accountability, and we're here to fix this for you.

Resposta da Trysoluma

5 de ago. de 2026

Hi Kathy,

We're so glad that Ian and Kristian could walk you through the return process with such kindness and understanding. Knowing they responded quickly and made you feel supported during what can sometimes feel like a tricky moment means everything to us.

And through it all, we're grateful that Soluma remains a product you've come to trust. Even when things don't go quite as planned, that trust matters deeply to us and we're honored to be part of your experience.

Whenever you're ready, we'd love to welcome you back. Thank you for your grace and your kindness it honestly made our day.

Resposta da Trysoluma

4 de ago. de 2026

Hi Ezra,

Thank you for taking the time to share your experience with us we truly appreciate your honesty, and we're genuinely sorry for the hassle it took to reach a resolution. That's not the experience we want for anyone, and we're grateful you stuck with us through it. We're so glad Ian and Kristian were courteous and helpful along the way, and that your credit finally came through today.

We completely understand wanting to put this behind you, and we respect that. Should you ever feel ready to give Soluma another chance, we'll be here to make sure things go far more smoothly — and we'd love to welcome you back.

Resposta da Trysoluma

4 de ago. de 2026

Hi Susan,

Thank you for sharing this with us it truly warmed our hearts. We're so glad Jamaica and Maica made you feel cared for, heard, and handled with kindness, and that they resolved your concern so quickly. That's exactly the experience we hope every customer has, and your words mean the world to us.

We're so happy you've had this warm connection to Soluma. Whenever you need anything, we'll be right here — and we'd love to welcome you back anytime.

Resposta da Trysoluma

4 de ago. de 2026

Hi Jo Anne,

Thank you for sharing this with us, and we sincerely apologize for the disruption this has caused especially to your sleep, which is such an important part of your well-being. That's not the experience we ever want for you, and we hear you.

We understand you need order 38805 canceled right away, along with instructions for returning your remaining unsealed bottles. Please email us at info@trysoluma.com so we can take care of all of this for you personally and make sure no further orders go out. We'll handle it from there.

We're sorry again, and we're here to help you through every step.

Resposta da Trysoluma

4 de ago. de 2026

Hi Patty,

Thank you for sharing this with us it truly made our day. We're so glad Leana was prompt, offered you thoughtful options, and suggested alternatives that made your experience so pleasant. Knowing you felt well taken care of means the world to us.

We're so happy you've had this connection to Soluma. Whenever you need anything at all, we'll be right here and we'd love to welcome you back anytime.

Resposta da Trysoluma

4 de ago. de 2026

Hi Kathleen,

It genuinely warmed our hearts. We're so glad you were met with kindness and understanding when you reached out, and that the help you received made the whole experience feel gracious, even under circumstances that weren't easy. That's exactly the care we hope every customer feels.

We're so touched that you thought of a friend to share Soluma with, and we hope they enjoy it. Should you ever find yourself in a place to explore it again, we'll be right here and we'd love to welcome you back anytime.

Resposta da Trysoluma

3 de ago. de 2026

Hi Nancy,

We're truly glad Clarence could help you through this, and we're so sorry you had that worrying experience with your blood sugar readings. Your health and safety mean more to us than anything, so we're relieved we could make the refund process quick and straightforward for you.

We're grateful you gave Soluma a try, and we completely understand why it wasn't the right fit for you that takes courage and good judgment. Should you ever decide to explore Soluma or anything else with us again, we'd be honored to welcome you back. Wishing you good health and peace of mind!

Resposta da Trysoluma

Atualizado em 3 de ago. de 2026

Hi Melinda,

We're so glad Kristian could help you cancel your account in a timely and respectful way and thank you for sharing your kind words with us. We always appreciate hearing how our team balances helpfulness with genuine understanding of your needs.

We're grateful that you've been part of the Soluma journey, and we completely respect your decision to make room for what matters most in your life right now. Should your path ever lead you back to us, we'd be honored to welcome you again. Until then, we wish you all the best!

Resposta da Trysoluma

3 de ago. de 2026

Hi Rippin,

Thank you for taking the time to share this with us. We're truly sorry to hear about your experience, and we completely understand your frustration that is absolutely not the experience we want any of our customers to have.

We apologize sincerely for the confusion and difficulty you've had in canceling your subscription. That confusion is on us, and we take full responsibility for making things right.

To help us resolve this for you as quickly as possible, we'd like to continue this conversation in private where we can access your account details and make this right. Please reach out to us directly at info@trysoluma.com with your order or account information, and we'll personally ensure all charges are stopped and any unwanted orders are handled.

Again, we're so sorry for the trouble this has caused, and we're committed to fixing it for you. We look forward to hearing from you soon.

Resposta da Trysoluma

3 de ago. de 2026

Hi Kristine,

We're so glad Ian and Kristian could take care of your problem quickly while treating you with the utmost respect! Knowing that you felt genuinely valued and heard means the world to us, because that's exactly the experience we strive to create with every Soluma customer.

We're thrilled that you're so pleased with your results, and it means so much that you've trusted Soluma along the way. That same care and attention is what we pour into every piece we craft. Thank you for being part of our story, and we'd love to welcome you back whenever you're ready for your next piece. Wishing you all the best!