I am most appreciative of Maica/Jamaica in Customer Service for refunding me my first order, which I had not opened on the advice of my doctor, who told me not to take it. By mistake, I was signed... Ver mais
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Veja o que dizem as avaliações
I asked for a cancellation but was offered a “snooze” for 3 months. I get why that occurred but it was annoying- cancellation means Stop and stop is like no and no means NO! Thank you. But after my re... Ver mais
A empresa respondeu
The end of this experience is what I rated a 10, Ivan was very helpful when he understood I was upset about automatic renewal of a product that I just wanted to try. I am on a fixed income and can n... Ver mais
Scammers, said order delivered but I was home all day. Won’t return my emails and no refund. Do not buy from this so called company that is run from china, what goes around comes around Karma will pr... Ver mais
A empresa respondeu
3,6
Bom
148 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Needed help.
Kristian was very helpful. She provided great customer service.
31 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Joyce,
We're so glad Kristian could be there for you! Knowing that you felt genuinely cared for, and that she delivered the great customer service you deserved, means the world to us because that's exactly the experience we hope every Soluma customer has.
It means so much that you've trusted Soluma along the way, and that same care and attention is what we pour into every piece we create. Thank you for being part of our story, and we'd love to welcome you back whenever you're ready for your next piece. Wishing you all the best!
Clarence was very helpful.
Clarence was very helpful.
Thank you
31 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Margaret,
We're so glad Clarence could be there for you! Knowing that you felt truly assisted and cared for means the world to us, because that's exactly the experience we hope every Soluma customer has.
It means so much that you've trusted Soluma along the way that same care and attention is what we pour into every piece we create. Thank you for being part of our story, and we'd love to welcome you back whenever you're ready for your next piece. Wishing you all the best!
Dawn got back to me immediately both…
Dawn got back to me immediately both times I corresponded with her. This is a very easy company to deal with and they have great product.
30 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Lisa,
Your kind words brought a smile to all of us.
We're so glad Dawn was able to get right back to you both times hearing that you found the company easy to deal with is exactly the experience we strive for every single day. And we're overjoyed that you love the product itself. That means the world to us, because at the heart of Soluma is a promise: quality you can truly depend on, crafted to support you simply and consistently.
It genuinely warms our hearts that you took the time to share this with us. Whenever you're ready to explore more of what Soluma has to offer, we'd be honored to welcome you back.
Kris was outstanding
I definitely want to thank Kris for the help with my return. What started out difficult did a one eighty when she came involved. Her customer service was outstanding and I appreciate the assistance. I was advised not to take the product as it wouldn't be compatible with one of my meds so needed to return it.
27 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Leslie,
We're so glad Kris was able to turn your experience around hearing you describe that "one eighty" moment, when something difficult became something easy, is exactly what we hope every interaction feels like. And knowing she guided you with care through the return especially when it came to your wellbeing and a medication compatibility concern means more to us than we can say. Your health always comes first, and we're grateful Kris helped make that clear.
That same thoughtfulness lives in everything we pour into Sculptique. Every piece is crafted with care and quality in mind, designed to help you feel confident and comfortable while knowing we'll always have your best interests at heart, even when that means a return.
Thank you for sharing this with us. Whenever you're ready to explore Sculptique again when the timing is right for you we'd be honored to welcome you back.
Customer Service Review
Clarence was amazing to deal with regarding my product return and refund. I will certainly let my peers know that the customer service Clarence provided was outstanding.
30 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Ann,
We're so glad Clarence was able to make your return and refund experience feel effortless hearing you call it outstanding, and knowing you'd proudly share that with your peers, fills us with gratitude. That's exactly the care we hope every interaction carries, and it mirrors the care we pour into Soluma itself. Every product we craft is designed with quality and thoughtfulness in mind, meant to truly serve you from the moment it arrives.
Thank you for taking the time to share this with us it means more than you know. Whenever you're ready to explore more of what Soluma has to offer, we'd be honored to welcome you back.
Scammers
Scammers, said order delivered but I was home all day. Won’t return my emails and no refund. Do not buy from this so called company that is run from china, what goes around comes around Karma will prevail. UPDATE!!!!
As you can see they have answered trying to save face, I have sent multiple emails directly unanswered NO REFUND. Check UK Trustpilot to read about these scammers!!!!
22 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Peter,
Thank you for taking the time to share your experience with us and please know that what you've described is not the standard we ever want to uphold. We are truly sorry.
We hear you: you were home all day, the order was marked delivered, and you didn't receive it. We understand how frustrating and disappointing that is, and we don't want to make excuses. We simply want to make this right. Every product we craft at Soluma is made with care and quality in mind, and our hope is that you experience that same care throughout the entire journey clearly we fell short this time.
We'd like the chance to look into your order personally and find a fair resolution for you. Could you please reach out to us privately at info@trysoluma.com with your order details? We'll review everything and work to make things right.
Again, we're sorry this happened on our watch, and we thank you for your feedback it helps us do better.
Purchased for Sister in law
I had purchased this product for my sister-in-law to try.
She got so weak she ended up in the hospital and is now in rehab. I decided I had better not give it to her. So I sent email requesting how to return it.
I heard right back, telling me to keep the product, but my money would be refunded. No hassle. I have been thru some hassels with others. Mavelyn was wonderful. Have never had anyone do exactly what she said she would do. Already credited to my CC. Thank you so much. I am 90 yrs old and may need this myself. My sis in law is only 6 yrs older than my son and has had Parkinson's for over 10 years. Still drives and tries to keep going.
26 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Johnna,
We're truly touched by your words, and we're so glad everything worked out the way it should have. Your sister-in-law's health and peace of mind come first, and we completely understand your decision. If there's ever a time you feel ready to explore Soluma for yourself, we'd be honored to have you many of our customers in their 90s have found it to be a gentle, supportive part of their daily rhythm. Hearing you say "I am 90 yrs old and may need this myself" means more than you know. We're here whenever you are, and we hope life brings you nothing but comfort and well-being ahead.
That this company can be trusted
That Soluma responded promtly
when I needed to cancel.
2 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Belle,
We're so glad to hear that Soluma responded promptly when you needed to cancel that kind of responsiveness matters, especially during a stressful time. And we hope you know that Sculptique is always here for you if you ever decide to give it a try yourself. You mentioned being 90 years old, and we believe wellness has no age limit many of our customers in their later years have found Sculptique to be a gentle, supportive addition to their daily routine. We'd love to welcome you back whenever the time feels right.
Best service!
Ivan provided top notch customer service, he explained what to do and followed up until completion.
20 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Diana,
We love that Ivan went above and beyond explaining everything and following up until it was done shows the kind of care we believe in. Knowing he stayed with you every step of the way means a lot to us.
We hope Soluma is making a difference for you, and we'd be happy to help again whenever you need us.
Ivan was a huge help
Ivan was very helpful in getting my requests handled. I appreciate his assistance, and he was always prompt with his responses. I am very satisfied with the way he resolved my issue. Thank you for the great customer service!
28 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Krista,
We're so glad Ivan was able to handle everything for you with such care and promptness. Hearing that he was always quick to respond and that you're fully satisfied with how things were resolved that's exactly what we're here for.
We hope Soluma is treating you well, and we'd be happy to help again whenever you need us.
SCAM!!
SCAM!!! I would give it zero stars if I could! The product has given me nothing but diarrhea and has done nothing of what it promised… and stress relief was not what it was advertised as. Very deceptive advertising, but then again most scam companies are. On top of that, they sent me an unauthorized order and made an unauthorized charge to my account! I never subscribed or agreed to a repeat order. This is where the BIG SCAM comes in. I was sent an email by Soluma saying this second order was pending and would be shipped soon. I immediately replied to that email and stated that I did not authorize the order or credit card charge, so do not ship and do not charge my credit card. Well guess what? They charged my card and shipped the order anyway. This is absolute wire fraud.And Isn’t it interesting that this company has no working phone number? Even my Capital One credit card company does not have a working number to contact them.
I am contacting the Better Business Bureau and will also refer this to our state’s Attorney General’s office. They are very good at chasing down scams like this.
28 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi James,
Thank you for taking the time to share your experience. We’re very sorry to hear about the distress and frustration this situation has caused.
We sincerely apologize for the reaction you experienced while using Soluma and for the concern surrounding the additional order and charge. We understand how upsetting it is to feel that an order was not authorized, and we take feedback like yours very seriously.
We’ve confirmed that your subscription has been cancelled so no future recurring orders will be processed.
We’d also like to help make this right. The effects of wellness products can vary from person to person, and results may depend on individual response and consistency of use, but your experience is important to us regardless of outcome. Please contact us directly at info@trysoluma.com with your order number and the best email address to reach you so we can review the charges and discuss available resolution options privately.
Cancellation
Clarence was very helpful with cancelling my subscription and issuing my refund. While this product did not work out for me, I commend Soluma for sticking to their word! Thank you very much!!!
28 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Dawn,
Thank you so much for sharing your experience with Soluma. We truly appreciate your honesty and your kind words.
While we’re sorry that Soluma wasn’t the right fit for you, it means a great deal to us that you recognized our commitment to standing behind our product and honoring our promise. Your comment about us “sticking to our word” is especially meaningful, because that is exactly the standard we strive to uphold with every customer.
We’re grateful you gave Soluma a try, and we hope that if your wellness needs change in the future, you’ll feel welcome to visit us again. Wishing you all the best on your health journey, and thank you once again for your thoughtful support.
What a scam
What a scam! I ordered one bottle to try. They set up a subscription without my knowledge. When I received notice of the second shipment/billing, I requested cancellation. They shipped and billed the second bottle anyway. I cancelled the subscription and any future billings on PayPal because they ignored my request. Then they offered a 35% refund. Six days later their “current policy” had changed and the 35% refund was no longer available. I would give -1 stars if that were a choice.
15 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Bruno,
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration and inconvenience you experienced with your order.
We understand how important it is for customers to feel confident and informed about their Soluma purchase, and we apologize for the concerns regarding the additional shipment and billing. We’ve noted your feedback regarding the cancellation request and refund experience, and we take these concerns seriously.
We’d like the opportunity to review your order details and help find a resolution. Please reach out to our team privately at info@trysoluma.com with your order information so we can look into this further and assist you directly.
We appreciate you bringing this to our attention and hope we can make this experience better for you.
The customer service.
The customer service provided by Ivan was speedy, informative and very helpful. Not many companies left with a personalized customer service department. Thank you.
J.C.,Colorado
20 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Jamie,
J.C., your words truly mean a lot to us. Hearing that your Soluma experience felt “personalized” is especially meaningful, because we believe wellness should never feel one-size-fits-all.
We’re glad you found the information helpful and that your questions were answered clearly and quickly. Our goal is always to make every Soluma experience feel thoughtful, supportive, and centered around the individual.
Thank you for choosing Soluma and for taking the time to share your experience from Colorado. We’d love the opportunity to welcome you back in the future whenever Soluma feels right for your wellness journey again.
Great customer service
Neil, a real person, assisted me with my customer service needs! So nice to get a quick response and solved on the first try!
27 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi,
Hearing that your Soluma experience was “solved on the first try” truly means a lot to us. We know how important it is to feel heard quickly, and we’re so glad your questions were handled smoothly and without any back-and-forth.
What stands out most is your note about connecting with “a real person.” We believe that every Soluma customer deserves genuine care and clear support, and we’re grateful that came through in your experience.
Thank you for choosing Soluma and for taking the time to share such thoughtful feedback. We’d love to welcome you back anytime, and we hope Soluma continues to be part of your wellness journey whenever you’re ready again.
It did nothing for my belly but caused…
It did nothing for my belly but caused me problems with my stomach indigestion upset stomach pain
9 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Cynthia.
We’re truly sorry to hear that Soluma did not meet your expectations and that you experienced stomach discomfort and indigestion.
We understand how disappointing it can be when a product does not provide the experience you hoped for. Everyone’s body can respond differently to wellness products, and individual results may vary, but your feedback is important to us.
We’d appreciate the opportunity to learn more about your experience and assist you further. Please reach out to our team privately at info@trysoluma.com with your order details so we can look into this and help find the best possible resolution.
Thank you again for bringing this to our attention. We value your feedback and the opportunity to improve.
Great customer service
The response to my problem was quick and the agent was very professional and attentive.
27 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Joseph,
We’re so glad to hear that your concern was addressed quickly and that the experience felt attentive from start to finish. Knowing that you felt your issue was handled with care is incredibly meaningful to us.
At Soluma, we want every customer to feel confident not only in our product, but also in the support that stands behind it. Your mention of the prompt response and thoughtful attention reassures us that we’re creating the kind of experience we hope for with every Soluma order.
Thank you for choosing Soluma and for taking the time to share your experience. We’d be delighted to welcome you back anytime, and we hope Soluma continues to support your wellness journey in the future.
Order not received yet
So appreciative of the assistance I received from Maica. To tell you the truth, I had not expected to receive such a quick response to my inquiry. It’s great to know that the company follows up so quickly. Maica thank you again for the follow up.
26 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Beatrice,
We're so touched by your kind words, and we completely agree Maica truly shines when it comes to thoughtful follow-ups. It means the world to us that you felt cared for and heard.
We're thrilled that Soluma is a part of your wellness journey, and knowing you received such quick support only reinforces why we pour so much heart into what we do. Come back anytime we'd love to continue being part of your story.
Thank you for the support I received…
Thank you for the support I received from Soluma. She is a knowledgeable and amazing employee for your company. She is very pleasant and handled my problem quickly and efficiently. She follows through on everything and does what she says she will do. Thank you to her!!!
24 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Marilyn,
We couldn't be more proud to have Soluma on our team and reading your words, we feel that warmth right back. The way you described how she follows through and does exactly what she says she will do that's the kind of care we strive for in everything we touch.
We're so glad Soluma could guide you through your experience with Soluma. Knowing that both our product and our people made a difference for you means everything. Please don't be a stranger we'd love to welcome you back anytime.
Jamaica was by far the most help with…
Jamaica was by far the most help with my orders!
24 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Deborah,
We're so happy to hear that Soluma has made such a positive impression on you. Knowing you had such a great overall experience with your orders truly means a lot to us, and we're grateful you took the time to share it.
We hope Soluma continues to be a wonderful part of your wellness routine, and we'd love to welcome you back whenever you're ready for your next order. Thank you for being part of our community!
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