I am most appreciative of Maica/Jamaica in Customer Service for refunding me my first order, which I had not opened on the advice of my doctor, who told me not to take it. By mistake, I was signed... Ver mais
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Veja o que dizem as avaliações
I asked for a cancellation but was offered a “snooze” for 3 months. I get why that occurred but it was annoying- cancellation means Stop and stop is like no and no means NO! Thank you. But after my re... Ver mais
A empresa respondeu
The end of this experience is what I rated a 10, Ivan was very helpful when he understood I was upset about automatic renewal of a product that I just wanted to try. I am on a fixed income and can n... Ver mais
Scammers, said order delivered but I was home all day. Won’t return my emails and no refund. Do not buy from this so called company that is run from china, what goes around comes around Karma will pr... Ver mais
A empresa respondeu
3,6
Bom
148 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Communication with Mavelyn
Communication by Mavelyn is what made my experience a good one. She responded to my emails with much knowledge and professionalism. Mavelyn listened to my concerns and was very helpful in resolving my request. She is for sure an asset to this company.
23 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Lupe,
We couldn't agree more Mavelyn's thoughtful, knowledgeable touch is exactly what we hope every customer feels. Hearing how she listened to your concerns and responded with such care reminds us why we do what we do.
We're so happy that Soluma is part of your routine, and that Mavelyn could help make that experience truly positive. You're always welcome here we'd love to keep supporting you on your journey.
Assistance with duplicate order
I accidentally made a duplicate order. Mavelyn contacted me and cancelled the duplicate order. She was so helpful, professional and considerate. Mavelyn is a great employee and representative for Soluma.
23 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Denise,
We're so glad Mavelyn was there to catch that duplicate order and handle it with such care turning what could've been a headache into a seamless experience. Your words mean so much to us because they reflect exactly the kind of thoughtfulness we aim for.
We're thrilled Soluma is working well for you, and it's wonderful knowing our team could support you along the way. Whenever you need us, we're just a message away.
Not for me.
I tried this pill and it caused a lot of stomach upset (I take a lot of medication). I contacted Soluma and Kris was very helpful and efficient in canceling my order. Customer service is top notch.
24 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Beverly,
We're sorry to hear Soluma wasn't the right fit for you especially given everything else you're managing but we're so glad Kris was able to step in and handle things quickly and with care. Knowing you felt supported even through a less-than-ideal situation means a lot to us.
If you ever feel things change or want to explore what might work better for you down the road, we'd love to welcome you back. Wishing you all the best.
I was so glad to work with a real…
I was so glad to work with a real person (not a machine) and I appreciate Kris for her kindness and her helpful assistance in the cancellation of my account.
22 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Karen,
We completely hear you there's something special about connecting with a real person who truly listens, and Kris embodies that every single day. Your appreciation for her kindness and help means so much to us.
Even though Soluma didn't end up being the right fit this time, we're honored that you gave us a try, and we're grateful for the trust you placed in us. If you ever want to revisit things down the line or have any questions, we'll be right here no machines, just real people ready to help.
I contacted Soluma regarding a need to…
I contacted Soluma regarding a need to cancel my subscription due to a medical interference and Maica handled my request quickly, compassionately and kindly.
She was just great!!
24 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Elizabeth,
We're so grateful for your kind words about Maica hearing that she handled your request with both speed and compassion, especially given a medical concern, is exactly the kind of care we strive for. You deserved nothing less.
We're glad Soluma could be a part of your journey for as long as it was right for you, and we fully support you putting your health first. If things ever change or you'd like to revisit us in the future, our door is always open. Wishing you all the best.
I don't know if the product works as…
I don't know if the product works as purported because I wasn't able to take them. I went on the website under my profile and saw no future shipments listed. The following month I received another bottle so I went back on to double-check myself and sure enough it didn't show a future shipment. Just to be sure I sent off an email telling them that I checked the website and asking to cancel any possible future shipments. No reply. Following month I got another order. I sent off another email with no reply. The next month I got another. No customer service phone number listed, only email. I found a phone number for the parent company and left a detailed message. I got yet another shipment but did get a reply to an email asking if I would like to delay a shipment, or change the frequency and an offer to give me 20% off the next order, which did I want? No option for canceling. So I replied that I would like to have it canceled and it has finally happened, thanks to a very helpful Kristian but meanwhile I'm looking at four bottles of a product I can't use.
22 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Marilyn,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share such detailed feedback. We understand how frustrating it must have been to receive multiple shipments after trying to cancel, especially when your account didn't show any future orders and your emails went unanswered. We’re also sorry that you ended up with several bottles of Soluma that you weren’t able to use.
We'd like the opportunity to make this right and review your experience more closely. Please reach out to us at info@trysoluma.com with your order details, and our team will personally look into what happened and work with you toward a resolution.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we appreciate the chance to do better.
Clarence's customer service is 5 stars
Clarence's customer service is 5 stars, but the overall experience is 4 stars. The layout of the order form was confusing.
20 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Af,
We're so glad to hear that your overall experience with Soluma was a positive one, and we truly appreciate you pointing out that the order form felt confusing. Feedback like yours helps us create a smoother experience so more people can enjoy Soluma with confidence from the very beginning.
We hope you'll continue to enjoy the benefits of Soluma, and we'd love the opportunity to welcome you back for an even better experience next time. Thank you for sharing your thoughtful feedback with us!
I ordered this one time
I ordered this one time, did not set up automatic monthly shipments but they sent me 2 bottles anyways plus took the money out of my PayAl account. I’ve been trying to contact someone for 4 days to no avail. No one will answer my text or emails!!! I want to return the 2 bottles but don’t know where to mail to.
20 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Kathy,
We understand your concern about receiving unexpected shipments, and we want to reassure you that your Soluma subscription has now been successfully canceled.
No further recurring orders or charges will be processed. We appreciate your patience while this was being resolved and thank you for giving us the opportunity to address your concern.
If you need any further assistance, please feel free to reach out to us at info@trysoluma.com.
My order came with many orders
My order came with many orders. Emailed and they have been working with me for a return and a refund. They have cancelled my orders that was not submitted from me
22 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Heather,
We're so glad our team could step in and get things sorted for you especially catching those orders that weren't yours and working through the return and refund process with care. Knowing they've been right there with you every step of the way means everything to us.
We're hopeful Soluma will bring you the experience you deserve, and we're here whenever you need us. You're always welcome back.
Great customer service
I kinda freaked out when I realized that I had signed up for a subscription and when I reached out to Soluma, Ian / Kristian was so helpful in canceling my subscription and helping me get a refund. The most helpful help I've ever gotten when reaching out when I’ve had a problem online.
23 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Sue,
We're so glad Soluma could turn what started as a stressful surprise into a positive experience for you. It means a lot to hear that everything was resolved smoothly, and we're especially happy you felt supported throughout the process. Creating a worry-free experience is just as important to us as the quality of Soluma itself, so your kind words truly mean a lot.
We'd love to welcome you back whenever the time feels right. Thank you for giving Soluma a chance, and we hope to be part of your wellness journey again in the future. 💛
Great Customer Service
Clarence was so helpful in my return process. He was prompt in his responses and you could tell he really wanted to make this an easy process for me. Exceptional customer service!!
21 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Cindy,
We're so happy to hear that your experience with Soluma ended on such a positive note. It means a lot that you felt the return process was easy and that everything was handled promptly, giving you peace of mind. We want every part of the Soluma experience from trying the product to finding the right solution if it isn't the perfect fit to feel simple and stress-free.
We truly appreciate you sharing your experience, and we'd love to welcome you back to Soluma whenever you're ready. Wishing you all the best on your wellness journey.
I needed to make a correction with my…
I needed to make a correction with my account which was done efficiently and promptly.
21 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi,
We truly appreciate you sharing this with us! Knowing that your account correction was handled efficiently and promptly is exactly the experience we hope every customer has it means the world to our team.
What makes this even more special is knowing that Soluma is what brought you to us. It's crafted with the same care and attention to detail= thoughtfully designed to support your wellness journey in a way that feels seamless and trustworthy. Your confidence in us is something we hold dear.
Whenever you need anything in the future, we'd be honored to welcome you back anytime.
Fast response
Fast response to my question and clear answer. Very impressed.
22 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Sharon,
We're so delighted by your thoughtful words! Knowing you received a fast response and a clear answer that left you very impressed truly warms our hearts that's exactly the level of care we strive to deliver every single day.
What makes this even sweeter is knowing that Soluma is what brought you to us. It's crafted with that same clarity and intention designed to support your wellness journey in a way that's straightforward and genuinely effective. We're honored to have earned your trust.
Whenever you have another question or simply want to explore more, we'd love to welcome you back anytime.
This company is a SCAM
This company is a SCAM. I sent an email to have my subscription canceled. They replied back. They were sorry to see me leave but did not cancel the subscription because they were trying to encourage me to try another month. So another month was sent to me and I was outraged when I had to previously canceled it. So now again I have canceled and they will not refund unless you return it, but you have to pay the cost of the shipping to return it. They know you will not do that so they got you for two subscriptions worth so over $100 they have taken my money. They make it impossible to find a way to cancel because they know their product is not worthy and make it difficult to scam people into getting multiple purchases. Run! This is a ridiculous and poor business model. If it is a legitimate company they need to change that right away.
22 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Carrie,
We hear you and we're truly sorry for the frustration this experience has caused. It's completely understandable to feel upset when it seems like canceling should have been straightforward, and instead it led to another shipment and unexpected charges. That's not the kind of experience anyone should have to deal with.
We want you to know that your subscription has been canceled and no further shipments will be sent out. The auto-reship feature is designed to help customers maintain consistency with their usage of Soluma, but we hear clearly that in your case it only added to the frustration. We're sorry for that.
If you'd like to discuss a return or refund further, please reach out to us directly at info@trysoluma.com so we can make this right. Your feedback is being taken seriously, and we appreciate you bringing this to our attention.
Customer service that's actually helpful!
This customer service rep was very responsive, helpful, and non-argumentative! I appreciate her taking care of the issue quickly and in the manner I requested.
16 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Susan,
We truly appreciate you sharing your experience with us! It means so much to hear that you found our team responsive, helpful, and most importantly non-argumentative. Knowing we were able to take care of things quickly and exactly the way you requested is exactly the kind of experience we strive to create.
What makes this even more meaningful is knowing that Soluma is what brought us together. It's crafted with that same thoughtful, no-pressure approach designed to genuinely support your wellness journey in a way that respects your needs every step of the way. We're honored to have earned your trust.
Whenever you need anything in the future, we'd be delighted to welcome you back anytime.
They were wonderful in working with me.
21 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Sandra,
We're so glad to hear that everything worked out well for you. It means the world to us that you felt supported along the way and we're especially happy that Soluma has been a positive part of your experience. Knowing that our customers feel cared for is what drives us every day. Whenever you need anything, we're always here for you. Come back anytime!
So after a lot of emails I finally…
So after a lot of emails I finally heard back from Kristian. He was very apologetic and after a few more emails trying to convince me to keep trying them and keeping the products, I was finally given the ok to return them. I got my money back yesterday finally.
Glad I finally heard back and got my money back…sad that it took several reviews and threats to report them before they finally responded to my email.
To recap….do NOT buy through this company unless you want to pull your hair out in frustration.
21 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Cathrine,
We appreciate you taking the time to share your experience, and we're truly sorry for the frustration you went through. It's clear that the process of getting a resolution took far longer than it should have, and we understand how disappointing that must have been especially having to wait through multiple emails before getting the ok to return the products. That's not the level of care we aim to provide.
We're glad we could ultimately make things right with your refund, but we know the journey to get there wasn't acceptable. We'd love the chance to make this up to you and address your concerns more directly. Please reach out to us at info@trysoluma.com so we can follow up personally and ensure your experience is handled with the urgency and respect you deserve.
Great service
I had reached out to customer service to cancel a shipment that was inadvertently set up as a subscription which I didn’t want or need at this time. After emailing the company, Jamaica reached out to me and she was able to get my situation resolved. She was knowledgeable, professional and provided great customer service in a responsive and timely manner. Jamaica is a real asset to your company!
21 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Teri,
We are so grateful for your incredibly kind words! Jamaica will be absolutely thrilled to hear that you found her knowledgeable, professional, and responsive being called "a real asset" is the highest compliment, and she truly embodies everything we stand for. We're so glad she could help untangle that subscription situation for you with such care.
What makes this even more meaningful is knowing that Soluma is what connected us. It's created with the same thoughtful attention designed to genuinely support your wellness journey in a way that feels right for you. We hope it brings you the experience you deserve whenever you're ready.
Should you ever feel the call to explore more, we'd be honored to welcome you back anytime.
I feel better
I feel better since I started this I started out taking just 1 a day but I'm taking 2 a day now and I'm losing inch's and 10lbs I get out and walk and work in my yard now yes I had an issue to with my order but worked it out
26 de maio de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Karen,
We are absolutely thrilled to read your wonderful review! Knowing that you're losing inches and 10 pounds, getting outside to walk, and working in your yard again fills us with so much joy. That kind of real, positive change is exactly what we dream of helping people experience.
We're also glad you were able to work through that initial order concern thank you for giving us the chance to make things right. Your patience and trust truly mean the world to us.
Stories like yours are the heart of why Soluma was created with so much care and intention, thoughtfully designed to support your wellness journey in a meaningful way. We're deeply honored to be a small part of the progress you're making.
Whenever you need anything or have another milestone to share, we'd love to welcome you back anytime.
Why is it so hard to quit this company
Why is it so hard to quit this company. I don’t want the auto subscription annd requested cancellation. I even emailed back and forth with someone at the beginning of July. WHY is there a new order confirmation in my email today?!! Take me off the auto subscription ASAP!!!!!
20 de julho de 2026
Avaliação não solicitada
Resposta da Trysoluma
Hi Tina,
We hear you, and we're genuinely sorry. Going back and forth with someone in July only to receive another order confirmation today is completely unacceptable, and we understand why you're frustrated.
Your subscription has been cancelled effective immediately as of right now. There will be no further orders processed and no additional charges to your account. You should receive a confirmation email confirming this within the next few minutes. We failed to follow through the first time, and we apologize for that.
Thank you for holding us to a higher standard, it matters
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