Trysoluma Avaliações 

Resposta da Trysoluma

Atualizado em 16 de jul. de 2026

Hi Gloria,

We hear you, and we completely understand how unsettling it is to see a charge you weren't expecting that's never the experience we want you to have. Rest assured, your subscription has already been cancelled, so there will be no further charges moving forward.

For the recent charge, please know that our team has received your email and will make sure it's addressed with care. If you'd like to follow up directly, you're welcome to reach out to info@trysoluma.com, and we'll prioritize getting this resolved for you, including processing your refund.

We're truly sorry for the surprise and the frustration this has caused. Soluma is meant to be something you feel good about welcoming into your routine, never a source of worry. We're here to make this right. 💛

Resposta da Trysoluma

15 de jul. de 2026

Hi Lisa,

We're so glad that Jamaica's help made a real difference for you, and your lovely compliment about how helpful she was will mean the world to her. She genuinely cares, and knowing that came through means everything to us.

That same warmth and thoughtful attention is woven into everything about Soluma. It's more than just a product it's something crafted to bring you lasting comfort and ease, the kind that fits seamlessly into your life and makes each day a little better. We hope it becomes something you truly enjoy having by your side.

Resposta da Trysoluma

15 de jul. de 2026

Hi Jim,

We're touched by how you noticed Jamaica's thoroughness and kindness throughout your call. That's and dedication is something we treasure, and I'll be sure she knows how much you appreciated her help.

We pour that same care and attention into everything we do and that's exactly the spirit behind Soluma. It was designed with the same thoughtfulness you experienced on the phone: built to bring you ease, comfort, and lasting quality in your everyday routine. We hope it becomes something you truly love having.

Whenever you need anything at all, we're always here. It would be a joy to welcome you back anytime.

Resposta da Trysoluma

14 de jul. de 2026

Hi Sharon,

We appreciate your courage in sharing this, and we take your words very seriously. We're genuinely sorry that you've been left feeling this way, and we want you to know that we hear you.

Soluma comes with a straightforward money-back guarantee because we believe you should never be left wondering if you'll get what you paid for. If you placed order and cancelled the same day, you are absolutely entitled to a full refund, no fine print, no runaround. That's not just our policy; it's our word.

Here's how it works: if you're not satisfied for any reason, simply reach out, and we process your refund promptly. We know things can get confusing when order details are hard to find don't worry about the date. We can look everything up with your order number.

Please send your order details and preferred contact information to info@trysoluma.com, and our team will personally make sure your refund is taken care of right away. We'd rather earn back your trust than drag this out. You deserve to feel respected and heard.

Resposta da Trysoluma

14 de jul. de 2026

Hi Debbie,

It's completely understandable to be upset when you've reached out multiple times with no response, especially when you're receiving more product than you need.

You're absolutely right, one bottle should last 30 days, and being sent eight bottles in two months without being heard is not the kind of experience we want anyone to have. However, autoshipmet is also to ensure consistency of suppy.

We have cancelled your subscription effective immediately. No further orders will be shipped, and no additional charges will be made.

We're sorry we let you down here, and we appreciate you giving us the chance to fix it.

Resposta da Trysoluma

14 de jul. de 2026

Hi Connie,

Receiving orders you didn't place is unacceptable, and we apologize sincerely for that experience.

We have cancelled your subscription effective immediately. No further orders will be shipped to you, and no additional charges will be made.

We understand how unsettling this has been, and we want to make sure everything is fully resolved. Please send your order details and preferred contact information to info@trysoluma.com so our team can confirm the cancellation in writing and address any charges that need to be refunded.

Thank you for your patience, Connie. We're committed to making this right.

Resposta da Trysoluma

13 de jul. de 2026

Hi Lori,

We hear you on how frustrating it must have been to receive that unexpected second shipment, especially when there was no sign of a subscription on either the Soluma site or the Shop app. That's not the kind of confusion anyone should have to deal with, and we're sorry it happened.

Your thoughts on Rhodiola are also really valuable to us. We know that finding what works can take time, and we're here to help you explore other options within the Soluma range if you ever feel inclined. Everyone's body responds differently, and we'd love to help you find what fits best.

Resposta da Trysoluma

12 de jul. de 2026

Hi Renee,

We're so sorry you've been stuck in this loop three emails sent, no reply, no phone number to call, and another charge looming. That's beyond frustrating, and we completely understand why you feel the way you do. You deserve better than silence.

Here's what we want you to know: your subscription has been fully cancelled. No more auto-ships, no more charges. And if you want to pursue a refund under the 60-day guarantee, that door is open please send an email to info@trysoluma.com and we'll make sure you're taken care of.

Your willingness to speak up, even after being met with silence, says a lot. Feedback like yours is what pushes us to do better to fix the broken parts, to make cancellation simple and transparent, and to ensure every customer gets the response they deserve, full stop. Thank you for helping us see where we need to grow.

Resposta da Trysoluma

12 de jul. de 2026

Hi Sharon,

We hear you, and we want to thank you for taking the time to share your experience even when it's been this frustrating. You reached out not once, not twice, but three times, and silence was all you got in return. That's not okay, and we're truly sorry.

Here's what we want you to know: your subscription has been fully cancelled. No more shipments, no more charges. Period. We're also making sure that any recent charges tied to this are flagged and addressed so you can finally have peace of mind.

There's no excuse for the runaround you experienced, but please know that voices like yours don't go unheard here. You've helped us see exactly where we need to improve from making the cancellation process crystal clear to ensuring every customer gets the timely response they deserve. That's a gift, even if it came through frustration, and we're grateful for it.

We wish you nothing but the best moving forward.

Resposta da Trysoluma

12 de jul. de 2026

Hi Jeanie,|

We love hearing that canceling was completely hassle-free for you that's exactly how it should be. No runaround, no stress, just courteous service from start to finish. Thank you for noting that.

That same sense of ease is what we hope Soluma brings to your wellness routine. It's thoughtfully crafted to support you gently, so you can feel good about what you're taking without any extra worry or complication.

If you ever feel like exploring Soluma again down the road, we'd welcome you back with open arms. You're always welcome here.

Resposta da Trysoluma

12 de jul. de 2026

Hi Bee,

We're so glad Jamaica made such a helpful impression that warmth and support is exactly what we hope every conversation brings. Thank you for taking a moment to share that.

That same thoughtful care is what goes into Soluma. It's designed to support your wellness gently and naturally, so you can feel confident in what you're putting into your routine.

If you ever have questions or want to explore more of what Soluma can do for you, we'd love to have you back anytime. You're always welcome here.

Resposta da Trysoluma

12 de jul. de 2026

Hi Bernard,

We're so glad you're loving the product that means the world to us. And we really appreciate you noting how quickly we were able to jump on your email and get the subscription sorted. We know that surprise can be unsettling, and we're grateful you gave us the chance to make it right.

Soluma is formulated with care to support your wellness gently and naturally, and we love that the quality is shining through for you even with the hiccup along the way.

If you ever want to explore Soluma again on your own terms down the road, we'd be thrilled to welcome you back anytime. You're always welcome here.

Resposta da Trysoluma

12 de jul. de 2026

Hi Dan,

We're so sorry for the experience you've had that feeling of being stuck in a subscription you never wanted, especially after being told it was taken care of, is completely unacceptable. You deserve to be heard and believed the first time.

We want to confirm that your subscription has been fully cancelled and no further shipments will be processed. No more charges, no more product it is done.

We understand that trust has been broken here, and we don't take that lightly. Your feedback about the lack of response is being taken seriously, and we're working to ensure every customer who reaches out gets the timely reply they deserve. Thank you for speaking up it truly helps us do better.

Resposta da Trysoluma

9 de jul. de 2026

Hi David,

We completely understand your frustration. Being charged repeatedly for a subscription you never signed up for, and then receiving no response when you reached out, is simply not acceptable.

We want to make this right. Please send an email to info@trysoluma.com so we can immediately cancel any future shipments, stop all charges, and issue a full refund for any unauthorized orders. Your trust matters to us, and we want to ensure this is resolved thoroughly.

We also hear your concerns about the checkout process, and we're taking feedback like yours seriously to improve the experience so no one else feels misled. Thank you for speaking up it truly helps us do better.

Resposta da Trysoluma

9 de jul. de 2026

Hi Jessica,

We're truly sorry to hear that your Soluma order hasn't reached you, especially after you've already made several attempts to get in touch. We understand how frustrating that must be, and that's not the experience we want anyone to have.

Please email us directly at info@trysoluma.com with your order number and the email address used for your purchase. Our team will personally review your case, investigate what happened with your shipment, and work with you to find the right resolution, including your refund request if applicable.

We appreciate you bringing this to our attention and look forward to helping you get this resolved as quickly as possible.

Resposta da Trysoluma

9 de jul. de 2026

Hi Joann,

Your words truly mean a lot to us. Knowing that Soluma is delivering the results you hoped for is the best compliment we could receive. We especially appreciated you saying, "The product does work that's exactly what we strive for every day.

It's also wonderful to hear that your overall experience stood out. We believe a great product should always be matched with genuine care, and we're so happy that came through.

We hope Soluma continues to be a part of your wellness journey, and we look forward to welcoming you back whenever you need us. Wishing you continued health and happiness!

Resposta da Trysoluma

8 de jul. de 2026

Hi Stephanie,

We are so sorry for what you've gone through this is completely unacceptable, and we don't blame you for feeling angry and betrayed.

To clarify, we did cancel your subscription on our end, which is why no further shipments should have been processed. But the fact that you were never properly notified, that you tried reaching out and heard nothing back, and that you're stuck with a product you can't even use because of a medication interaction that's a failure on every level.

On top of that, you discovered the phone number wasn't even real, which only added to the frustration and distrust. We understand why you'd tell others to steer clear. We have let you down.

Resposta da Trysoluma

8 de jul. de 2026

Hi Mary Ann,

We are truly, deeply sorry for what has happened to you. This is not acceptable, and we hear your anger.

You reached out because a product made you ill almost to the point of hospitalization and instead of being met with immediate care and action, you were told everything was handled only to continue being charged. That is a profound failure on our part, and we take full responsibility.

We want to confirm that your subscription has now been cancelled on our end. No further charges will go through. Additionally, please email us at info@soluma.com so we can ensure you receive a full refund for every charge that occurred after you first requested cancellation. You should not pay a single cent for this experience.

Resposta da Trysoluma

8 de jul. de 2026

Hi Dona,

We are so sorry for the frustration you've been dealing with being charged for something you never signed up for, hitting dead ends trying to reach someone, and feeling like there's no way to be heard. That's exhausting and unacceptable, and we completely understand why you're upset.

No one should have to chase a company to stop charges they never agreed to, and we apologize that your emails went unanswered and the phone number led nowhere. That's not the support you deserved.

We want to make sure this gets resolved immediately. Please email us at info@trysoluma.com with your order details so we can close your account, cancel all future shipments, and confirm everything in writing. Your account will be fully taken care of.

Resposta da Trysoluma

6 de jul. de 2026

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this has been. We sincerely apologize for the lack of communication and the issues you've encountered with your order and subscription concerns.

We want to make this right as quickly as possible. Please email us at info@trysoluma.com with your order numbers (21037 and 7146) in the subject line, and our team will prioritize reviewing your case, respond directly, and work toward a resolution, including your refund request if applicable.

Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you.