Turfmatic Avaliações 260

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The repair kit didn’t include the parts it should/stated it did. Emails and phone calls ignored to request the missing parts. I’ve had to contact my credit card company to get a refund. Shocking c... Ver mais

Avaliado com 4 de um total de 5 estrelas

This is a great product. It does take a little time to get used to the process, including the proper height setting, but once this is dialed in, it picks up debris and pet hair. Your lawn will look li... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Avaliado com 5 de um total de 5 estrelas

The Turfmatic 380 sweeper is not very heavy, works very well, and the spiral brush design also makes it essentially self propelled too. It sweeps up leaves and acorns very well. The handles fold, al... Ver mais

Detalhes da empresa

  1. Fabricante de ferramentas

Escrito pela empresa

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Informações de contato


4,2

Muito Bom

O TrustScore é 4 de um total de 5

260 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I have not received my product yet

I have not received my product yet , and have not been able to contact anyone so I’ll give you all a zero as of now.

26 de setembro de 2025
logotipo da Turfmatic

Resposta da Turfmatic

Can you confirm you received our email today regarding the replacement due to damage by UPS. If not please email us directly at sales@turfmatic.com or WhatsApp via the website.

Replacement order number 23749138

Avaliado com 4 de um total de 5 estrelas

I've been using my sweeper for about 6…

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them after a couple of emails. Phone calls are a negative as well. This product works great, customer service is lacking.

14 de setembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Doesn't collect debris as sown in the…

Doesn't collect debris as sown in the video. Picks up about half as advertised,

3 de setembro de 2025
logotipo da Turfmatic

Resposta da Turfmatic

Please see the link below for the correct setting for each range of artificial grass
Level 1 - 1"3/4 to 2"

This will ensure continuous runtime.
https://turfmatic.com/wp-content/uploads/2016/07/levels.jpg

Avaliado com 5 de um total de 5 estrelas

Well done

Easy to order, shipped quickly, well packaged, easy to put the handle on. Worked great

24 de agosto de 2025
Avaliado com 2 de um total de 5 estrelas

Paid extra for shipping for 2 day but…

Paid extra for shipping for 2 day but it still took an entire week to get delivered! I felt shipping should have been free anyways though! The cost of the product was okay until shipping costs were added which then drove up the taxes too. This is a tool that should cost $300 plus shipping but since it was the fastest option I opted for it over the more expensive tool at the local depot! Turns out after shipping it it was the same price as the cordless option I would’ve received on the same day that this actually got delivered! Now I think I still have to go buy the other tool because this just takes way too long.

31 de agosto de 2025
Avaliado com 2 de um total de 5 estrelas

Great product… however don’t expect good customer service as they lack the inability for communication.

Great product, to bad they lack in good customer service. I’ll be taking my business somewhere else for future turf needs. There lack of communication needs work.

12 de junho de 2025
logotipo da Turfmatic

Resposta da Turfmatic

Hi Celly,

Thanks for your review, and we're sorry to hear your experience wasn’t a positive one.

We’ve reviewed your order and emails, and believe the issue relates to a duplicated order for the same product. Unfortunately, once items are marked as shipped by our logistics team, we’re unable to recall or cancel them in transit.

The delivery was refused and returned to us via UPS, and a full refund for the product was issued. Shipping costs, however, are non-refundable, as outlined in our terms and conditions.

That said, we understand how frustrating this situation must’ve felt from your side—especially if communication during that time didn’t meet expectations. While we did respond to all emails, we’re always reviewing how we can make communication clearer and more proactive, especially around order status and cut-off times.

We really do appreciate your feedback and thank you again for your custom.

Avaliado com 3 de um total de 5 estrelas

Works well when it runs

Works well when it runs. However, after 15 minutes of running it shuts off. The outside temperature was about 85 degrees Fahrenheit. I let it sit for a few minutes and it started running again for about 5 minutes. The motor must be overheating and it shuts down to prevent overheating. Bad design.

23 de junho de 2025
logotipo da Turfmatic

Resposta da Turfmatic

Please check the user guide for the correct brush setting for the roller. Level 2+ is for short sports grade grass only. 1 or 2 is all that is required on domestic lawns. This will ensure a long/unlimited runtime.

Avaliado com 4 de um total de 5 estrelas

Good product

Used The Turmatic for the first time for about an hour and a half. Works as described, takes a few passes to get all the debris that’s on the turf. It cannot collect debris that’s close to a fence or structure. Does good job fluffing up grass that are laying flat. Build quality is acceptable, only time will tell on durability and longevity. So far I would recommend.

6 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

TURFMATIC

Very impressed with the Turfmatic , does what we expected of it, much quicker and better than a turf brush, I would recommend it.

15 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great machine!

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it together was really easy. For now I only experimented with the two top settings and they did the job no problem.
I am really happy with my purchase, money well spent!

1 de junho de 2025

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