Tvlicensing Avaliações 1.234

An outdated and high-level harassment company.

If we are being honest this is just a subscription to the BBC.

People don't stop watching Netflix, cancel it and then receive letters of enforcement and constant threats. With big red letters all over.

The level of enforcement the BBC has on this is completely outdated and will very much be remembered when the TV licence ends and they want our public funding.

We have filled in the exemption form, it has been accepted, filled in the declaration and still receive letters threatening enforcement.

This company should not have priority debt powers over people.

I made a call to renew my tv licence & change my bank details. I was connected through to a man called Sam, who was very helpful & certainly knows his job. Sam is certainly a credit to the tv licensing authority & his telephone manners are exceptional. Definitely 5 star service 👍

Great at threatening ‘a knock at the door’ to the newly bereaved-we’re talking weeks-and following up with what I guess will be the first of many written intimidatory communications, even knowing the circumstances.
Yes, the DD ended when the deceased’s bank account closed. No, the surviving spouse does not want to continue with the licence. No, they will not be the 1/10 watching illegally.
Not sure how this is allowed. Will consider cancelling my TVL on the back of it and they can write and doorstep as often as they like.

Very negative experience when trying to renew my TV license.

When I eventually got through to one of the staff advisors after being on the phone for sometime trying to get through to a person. when exclaiming the problem to the male advisor of the issue I was having makeing a payment online,the phone was put down, a and I had to go through the whole process again.
When speaking to the complaints department.,the response was I know this person it must have been an IT issue as I know he wouldn’t have deliberately put the phone down.
This was quite concerning that the complaints team was not impartial and didn’t seem to understand policies around confidentiality and being transparent..

The most frustrating problem is the payment still hasn’t gone through and no solution to fixing the problem was being told to phone back next week.

Totally agree with other comments left on here. All I need is an address change for my Mothers new house. I cannot find any paperwork & therefore no account numbers. I only asked if they could write to her with the details (at her old address, mail is being redirected), no they cant = GDPR?? I made a comment that I would leave review on Trustpilot and she hung up. Yet the message before connecting the operator said they may ask for feedback! strange way of doing things.
NO CUSTOMER SERVICE SKILLS.
I asked her to put notes on the account that I had spoken to them today (for ref. later when they want a license at the new address).

What an absolute waste of time, sending endless letters at licence payers expense. Do you not realise that most people try and respond via your website but give up as so complex and confusing? Sort you processes out and stop harassing people!

I received a letter from the BBC with no return address, saying I did not have a TV licence. I have paid by direct debit for years and my DD is till being paid monthly. The systems the BBC offer to resolve the problem are completely on line and useless to use.
My only use of the BBC nowadays is for news from America. the rest is junk and not worth watching. Time for a change.

Sincerely, I do not need a tv licence; all I watch are gaming & hiking vids on youtube.

Yet these fools keep pestering me with emails & letters, and threatening me with what? Bailiffs? Spies? Enforcers?

What right do the BBC have to our time? How can they legally invade our privacy?

There used to be an unspoken mutual understanding: I don't use your "services", you don't contact me. I still don't use your services, yet you insist on contacting me every damn month.

What's your problem? No other corporation acts this way. If you're so concerned with theft, password protect your content & give your users accounts? You know, like every other service in existence.

P.s. Defund the BBC. Your viewers will be better off without you; the news cycle is poison.

Couldn't organise a drink in a brewery. The sooner this lot are disbanded the better.
I cancelled a licence as the executor via their online bereavement form, they continued writing to the dead person via email and letters asking how to refund the money. They then failed to pay money into the dead person's account which had been closed by the bank. They then sent a cheque to the dead person's address which we don't have access to. Finally they expect me to try and retrieve this cheque. They have not communicated with me as the executor.

How can it be legal to harass people? And it does not matter if there is any ground. They must be polite and know their place. Is there any one who can show this company ITS PLACE?!

Booliing in form of letters and visitors? I dont think so. All their letters are going to the bin straight away as from today. I submitted my no license report, which was really really self repeating and abusive in form.

ZERO stars. I decided that I no longer wished to pay six months in advance, so got behind with my payment plan. All I got was threats from this dictatorship stating that they are looking in to whether I have broken any of their laws! Well their aggressive bullying tactics won't work with me. I have told them that I will pay in full when my next licence is due and that my current licence has already been paid for. They should be ashamed of themselves.

If we could give ZERO we would Got a place in Spain--lucky us-- so cancel the license when we leave for winter Been doing this for years and its a nightmare everytime They do not listen They can not forward plan information given They must waste Millions every year with snotty letters and threats. Close them down immediately with no redundancy payments as penalty for gross incompetance

No stars. I have just received a letter saying they will cancel my licence because I have not paid the overdue £2.50 (yes two pound fifty) and I risk breaking the law. I don't watch BBC its all crap. I only watch netflix and you tube. Don't dont do any streaming or downloading or whatever they want to call it. Have tried to say I don't need a licence but they insist I do. They are greedy b*****ds

I'm still receiving letters from them, for years now. Still threatening.
What a waste of time and resources.

I recently received a letter from the UK TV Licensing Authority asking me to confirm whether I need a license. Following their instructions, I went online to answer the questions, clearly stating that I do not watch live TV or use the iPlayer. Despite my answers, the system insisted that I still require a license.

After this frustrating experience, I attempted to call for assistance, but the automated options continually directed me back to the online system. Eventually, I had to select that I needed a license just to reach a human representative. When I finally spoke to someone, I reiterated that I don’t need a license, but the process felt unnecessarily complicated and misleading.

This experience raises concerns about clarity and accessibility in their system. It felt like I was being trapped in a loop, which is frustrating for someone who is trying to comply with the law. I hope they can improve their communication and make it easier for people to understand their licensing requirements.

An Englishman's home is his castle, except when a broadcaster you don't listen to harasses you with bolded red text letters and sends people round to snoop.

I declared last year I don't watch their TV. Yet I come back from holiday with threatening letters and people having visited unsolicited.

How can it be legal to indiscriminately broadcast media and then cajole people with letters like this?

I am a civil servant and I am embarrassed that the same state treats ordinary house-holders in such a fear inducing way.

End this and pay for the BBC a more equitable way.

I’ve worked hard all my life and shouldn’t be hit with something that feels like another tax. The TV licence is a disgrace for what it costs — totally out of touch with reality. With so many other ways to watch TV these days, it feels unfair to be forced into paying such a high amount for something I don’t even fully use.

I’ve received three emails in the last week telling me to renew my tv licence
Which doesn’t expire until 31/08/2025
This means my licence expires at 11.59
On Sunday which I will renew on Sunday
I feel I have been harassed by tv licensing
It’s not like the programmes on the BBC
Are of good quality the news is shocking and goes over and over the same news

Poor customer service
Shocking programmes
And they say it’s our BBC
KEEP IT I DONT WANT IT

Absolutely shocking of the highest degree.
It took me 15 minutes to get through (and answering all security questions). Ashraf computer was down. I asked home to call me back, he was unable to call me back when computer was working as not permitted to make calls. I asked to speak to manager. He said they'll say exactly the same thing (ummm.. not the point) and he tried to contact them but could not get a response from his manager.
He proceeded to ask if he was speaking to (my mum's name), errr she's dead, which is why I'm calling the bereavement team.
Computer came back on, then off, then on. I persisted against my better judgement.
I asked if the termination of account could be sent to me in writing , either email or post; Ashraf was not permitted to do that either. I asked to speak to manager, I was put on hold for many minutes and then he came back to say that his managers were not accepting calls at this time. UNACCEPTABLE.
This service is diabolical you all ought to be utterly ashamed if yourselves.
I asked if he could leave my details so a manager could call me back and I have received NO contact from a manager.
You make us pay for call and then wait, jump through security hoops (and then we are asked AGAIN when talking to a human ) and then get told when the negligence is due to your company that 'we are not allowed to contact you' WHAT?!!!!! So we have to pay again and waste OUR time and wait and wait just to be told 'computer not working (again).
This is THE worst service I have ever come across, you ought to be utterly ashamed of yourselves.

Absolute garbage. Wtf happened to the phone service. Every time I phoned them I didn't speak to anyone from the UK. ALL I GET IS CALL CENTRES. I don't trust them.

All I wanted to do was phone them and speak to someone from this country. To report a suspicious phone call on my landline from someone claiming to be from tv licensing. The voice was Asian.

I looked up the phone number which is 01353800270.

You are a joke tv licensing just like the ridiculous experience I had with virgin media. And I still havent spoken to you.

What's the point of paying this tv tax when you do thinks on the cheap. After this I will not talk to any call centres. I have been suspicious of them for a long time this just reinforced that. I want to talk to someone who is in this country. Also your ai voice is insulting.