TVMucho SL Avaliações 724

Resposta da TVMucho SL

18 de set. de 2023

Dear Alkaiah Wolf,

We would like to express our gratitude for bringing this matter to our attention. We extend our heartfelt apologies for the incident that occurred. One of our managers has already sent you an email to address your concerns, and we sincerely hope you will consider giving us an opportunity to rectify the situation. We eagerly await your response.

Best regards,
The TVMucho Team

Resposta da TVMucho SL

18 de set. de 2023

Dear Mike Shopland,

Thank you for your feedback on TVMuvho. We're pleased to hear that you've generally had good service, especially from John.

We're sorry to learn about the issues you've experienced with freezing and satellite pictures. We understand how frustrating this can be. Service quality can vary based on a lot of factors, and rest assured that we are considering all of these to provide you with quality service without interruptions.

We're constantly working to improve our service, and your feedback helps us identify areas for enhancement. If you have specific concerns, please reach out to our customer support team for assistance.

Thank you for your support. We're committed to providing you with the best service possible.

Best regards,
TVMucho Team

Resposta da TVMucho SL

31 de ago. de 2023

Hello CoAm95

It's wonderful to hear about your positive experience with the TV channels and service quality! Having a good range of channels without any signal or picture issues can make your TV viewing experience truly enjoyable. It's especially reassuring to know that their customer service is responsive and helpful – that's an essential aspect of any service. If you continue to have such great experiences, it's clear that you're with a provider that values its customers. Enjoy your TV time!

Regards,
TVMucho Team

Resposta da TVMucho SL

29 de ago. de 2023

Hello Bart Rob,

Thank you for your feedback! We're thrilled to hear that you're enjoying our app. It's great to know that you find the feature of being able to bring your TV with you anywhere in the world valuable. We strive to provide the best experience for our users, and your positive review is truly appreciated. If you have any questions or suggestions, feel free to reach out.

Kindly,
TVMucho Team

Resposta da TVMucho SL

29 de ago. de 2023

Hi Mr Cartwright,


I'm delighted to hear that the app is meeting your expectations and performing all the tasks you need it to! It's great to know that the customer support team was able to swiftly address and resolve the issue you encountered via email. If you have any more feedback or questions in the future, don't hesitate to reach out. Your positive experience serves as a testament to the app's effectiveness and the quality of their customer support.

Regards,
TVMucho Team

Resposta da TVMucho SL

25 de ago. de 2023

Je vous remercie d'avoir partagé vos inquiétudes avec nous. Nous comprenons que vous avez remarqué un changement dans les conditions de notre service. Nous tenons à vous informer que nous avons récemment ajusté notre offre.

Initialement, nous proposions une heure de télévision gratuite par jour, mais après avoir écouté les commentaires de nos utilisateurs, nous avons décidé de modifier cette offre. Désormais, nous offrons 15 minutes gratuites pendant une période de 7 jours. Cette période d'essai vise à permettre à nos clients de tester notre service avant de prendre une décision concernant un abonnement payant.

Nous nous excusons si cette transition a été source de confusion. Notre objectif est de fournir une expérience transparente et de haute qualité à nos utilisateurs. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous en faire part. Nous apprécions vos commentaires et souhaitons vous offrir une expérience positive avec notre service.

Resposta da TVMucho SL

22 de ago. de 2023

Hi Sarah Cole,

Thank you so much for your kind words! We're absolutely thrilled that you're loving our service and finding it easy to access your favorite TV channels without the need for a VPN. Your satisfaction is our top priority. If you ever encounter any issues or have questions, don't hesitate to reach out to us. You can chat with us directly on our website or drop us an email at support@tvmucho.com. We're here to ensure you have the best experience possible. Enjoy your TV time and thanks again for choosing TVMucho!

Regards,
TVMucho Team

Resposta da TVMucho SL

3 de ago. de 2023

Hi Mooncat,

Thank you for your feedback. We apologize for the inconvenience you faced with your viewing rights. Our team swiftly resolved the issue, and we appreciate your continued membership. Feel free to reach out if you have further questions or concerns. Happy using our services!

Warm regards,
TVMucho Team

Resposta da TVMucho SL

3 de ago. de 2023

Hello Ed D,

Thank you so much for sharing your positive experience with TV Mucho! I'm glad to hear that you are enjoying the service and the wide selection of French channels it offers. Your feedback regarding the subtitles option is valuable, and I completely understand how beneficial it can be to have this feature available.

While subtitles might not be feasible for live TV shows and news due to their real-time nature, it's definitely a possibility for pre-recorded content and on-demand shows. I'll make sure to pass on your suggestion to the TV Mucho team. They are always working on improving the service based on user feedback, and your input could help enhance the overall experience for others as well.

If you have any more suggestions or feedback in the future, don't hesitate to reach out. Enjoy your time with TV Mucho, and happy watching!

Kind regards,
TVMucho Team

Resposta da TVMucho SL

31 de jul. de 2023

Hi Mehlishberlin,

Es freut mich zu hören, dass das Probe-Abo von "TVMucho" auf Mallorca so gut funktioniert und keine Bildstörungen auftreten. Die Tatsache, dass Sie nun zusätzliche britische und französische Kanäle genießen können, die Sie zuvor über die SAT-Schüssel nicht hatten, ist sicherlich ein großer Pluspunkt.

Ein vollständiger Umstieg auf TVMucho scheint eine vernünftige Entscheidung zu sein, da es Ihnen mehr Sender und möglicherweise auch eine bessere Empfangsqualität bietet. Mit einem Preis von 3,99 Euro klingt es auch erschwinglich.

Vergewissern Sie sich nur, dass Sie das Angebot und die Funktionen des TVMucho-Abonnements genau kennen, bevor Sie endgültig umsteigen. Überprüfen Sie, ob alle von Ihnen gewünschten Kanäle enthalten sind und ob es andere Optionen gibt, die Ihren Bedürfnissen besser entsprechen.

Insgesamt klingt es jedoch so, als hätten Sie eine gute Alternative zur SAT-Schüssel gefunden, und ich wünsche Ihnen weiterhin viel Freude beim Fernsehen mit TVMucho auf Mallorca!

Thanks,
TVMucho Team

Resposta da TVMucho SL

23 de jul. de 2023

Dear Marty, I am sorry to hear about your troubles with our service. I just personally checked and our live chat is working for us either via www.tvmucho.com or by going through the troubleshooting in app. We cant find any account under your Trustpilot email, please email us at support@tvmucho.com when you are unable to use live chat so we can solve this right away. Kind regards, Vince & The TVMucho team.

Resposta da TVMucho SL

20 de jul. de 2023

Hi Paul Mungall,

We haven't made any system changes that require VPN usage. Please email us at support@tvmucho.com to help us understand why you're experiencing this issue. It's possible that your internet provider's update is causing restrictions on certain websites. We apologize for the inconvenience. As for the blocked channels, such issues can sometimes arise due to copyright and broadcasting rights. We are actively working to resolve these matters and improve your viewing experience. Your satisfaction is essential to us, and we hope to find a solution that meets your needs. If you have any questions or need assistance, please reach out.

Thank you,
TvMucho Team

Resposta da TVMucho SL

17 de jul. de 2023

Hi Adrian,

We appreciate your effort in sharing the speedtest reports. While the first report showed a low download speed of 0.53 Mbps, the second report indicated an improved speed of almost 14 Mbps. This suggests that there might have been a temporary glitch in your internet connection.

We kindly ask you to consider trying the speedtest again, as it could provide a more accurate representation of your connection's stability.
Your transparent review detailing the full story will greatly benefit us and other TVMucho users who are enjoying our service without any issues.

In light of this, we kindly request you to reconsider your 1-star rating or remove the review, as it not only affects our business but also impacts the experience of other satisfied TVMucho users.

Thank you for your understanding and support.

Kindly,
TVMucho Team

Resposta da TVMucho SL

17 de jul. de 2023

Hi Cece,

I apologize for any inconvenience caused by the lack of additional channels. We understand your desire for a wider range of channel selections, and we appreciate your feedback. We will take your feedback into consideration as we continue to enhance our channel selection for our members' enjoyment. Thank you for your understanding, and we apologize for any inconvenience caused.

Best regards,
TVMucho Team

Resposta da TVMucho SL

3 de jul. de 2023

Hello Stephen Mc Geough,

Please note TVMucho was never down and upon thoroughly investigating the concerns you are raising here regarding our Support team's responsiveness, we have discovered that your email was received last Saturday, and our support team promptly responded to it. In fact, we engaged in an email exchange and chat session with you, during which our team provided troubleshooting steps that successfully resolved the issue, which you have confirmed.
Furthermore, we noticed that you also posted on our Twitter account on which our Support Team responded promptly advising you to reboot your router, and when you emailed us again yesterday, our Support Team promptly responded to your inquiry. However, we have not received any further response from you. To better understand and address any lingering problems on your end, we kindly request that you respond to our email and as always we are here to help resolve the issue.
Please understand that your 1 star rating not only hurts us but also our users that are satisfied with our service. Can you please remove or revise your review, we would very much appreciate it.

Best regards,
TVMucho Team

Resposta da TVMucho SL

3 de jul. de 2023

Hi FJ,

Thank you for reaching out to us and sharing your feedback. We apologize for the frustrating experience you encountered with our service, and we would like to resolve this issue promptly.
To assist you more effectively, we kindly request you to contact us directly at support@tvmucho.com. Our dedicated support team is available to address your concerns and provide a satisfactory solution.
Additionally, we kindly ask if you would reconsider the 1-star rating you gave us, as it greatly affects our business. We strive to offer an excellent service to all our customers and value your satisfaction. Your feedback helps us improve and ensure a better experience for everyone.

Kindly,
TVMucho Team

Resposta da TVMucho SL

26 de jun. de 2023

Dear Graham Leivers,

We apologize for the inconvenience you experienced with our service. We have fixed the issue you reported regarding the unavailability of EPG data in the program guide, which affected your ability to record programs.

We understand that due to the time difference between the UK and Thailand, it is more convenient for you to record programs overnight for viewing the next day. We have resolved the problem, and you can now use the record feature without any issues.

We apologize for any disruption this may have caused, and we appreciate your patience. If you have any further difficulties or questions, please reach out to our support team for assistance.

Thank you for choosing TVMucho, and we hope you enjoy using our service once again.

Best regards,
TVMucho Team

Resposta da TVMucho SL

23 de jun. de 2023

Hi Mike Frost,

Thank you for notifying us about the issue you're facing with scheduling recordings through the TVMucho app's electronic program guide. We apologize for any inconvenience caused.

We have already reported this problem to our EPG Data provider and are actively working to resolve it. We understand that you have generally had a smooth experience with the TVMucho app on your iPhone/iPad, with occasional bugginess that can be resolved by rebooting the software.

However, since this week, you've been unable to schedule recordings beyond this coming Sunday. All time slots after that show as "EPG Not available." We have verified the issue on multiple devices, including through a computer web browser, and encountered the same result.

We apologize for the lack of communication on this matter. Our team is investigating whether this is a temporary glitch or if it will affect your ability to schedule recordings in the future. We will keep you updated with any new information or when the issue is resolved.

We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,
TVMucho Team

Resposta da TVMucho SL

23 de jun. de 2023

Hello Steve Mack,


Thank you for sharing your positive experience with TVMucho. It's great to hear that you found it to be a valuable asset and that it has met your needs for accessing UK standard selection channels while living in central Portugal.

The fact that TVMucho doesn't require additional equipment and can be accessed on various devices, such as your Android-compatible TV, iPad, and phone, makes it convenient for you to enjoy television virtually anywhere with an internet connection. It's also encouraging to know that the service has become more stable over time, with only minimal glitches that are easily resolved by re-signing into TVMucho or refreshing the channel.

Opting for the one-year service and eliminating monthly bills seems to have provided you with additional convenience and peace of mind. Your recommendation for others to try TVMucho, particularly if they have a good internet connection, is a helpful suggestion for those considering the service.

Thank you for sharing your feedback, and we hope TVMucho continues to meet your expectations and provide you with an enjoyable television experience.

Regards,
TVMucho Team

Resposta da TVMucho SL

Atualizado em 28 de jul. de 2023

Dear Emma,

I hope this email finds you well. I am reaching out to follow up on your recent concern regarding the cancellation of your card on our service. We noticed that we haven't received any updates or communication from you after your initial inquiry, and we wanted to make sure that everything was resolved to your satisfaction.

Our team takes customer feedback seriously, and we value your experience with TVMucho. If you managed to cancel your card successfully, we appreciate your prompt action and apologize for any inconvenience you may have faced during the process.

However, if you are still experiencing any issues or if the matter remains unresolved, we want to assure you that we are here to assist you. Our support team is ready to provide further assistance and find a solution that meets your needs.

To help us identify your specific case, we kindly ask you to email us at support@tvmucho.com with "Trustpilot Review" as the subject line. This will allow us to easily recognize your email and ensure that we address your concerns promptly.

Your feedback is invaluable to us, and we are committed to continually improving our services based on your input. Your satisfaction is our top priority, and we want to make sure that your experience with TVMucho meets your expectations.

Thank you for being part of the TVMucho community, and we look forward to hearing from you soon. Should you have any other questions or require further assistance, please don't hesitate to reach out to us.

Best regards,
TVMucho Team